Enterprise & Teams

Hello,   I post here because my question is about the same subject. My school has been approved too, I work as an IT so I had no Adobe ID. To test the functionnality, I created one, with my mail address from the school and I only have access to evaluation versions. If I understand weel, I need to add users so I tried to add me to start and the admin console tells me that this address is an adobe ID and that it is recommended to add enterprise ID or federated ID.   I really don't know what is these and We already had 14 on 14 nominative licences used so I don't want to mess with that.   I also saw that we can add domains. Can I add the domain of my school so that users (and maybe me as an admin) won't have anything to do except creating or logging with their adobeID created with the same domain ?   Anyway, thanx for the help.

Hi there- I have just setup and logged in with my staff account, but have been unable to access the Adobe PDF edit from home and other facilities. I am asked to go on a free trial. I appear to be logged in through a personal account not Adobe Creative Cloud for enterprise account. Is there a way this can be changed for me to access the Adobe services? Thank you

Hello, I have another quick question, I recived approval from Adobe to add my student's emails as users. Once students emails have been added to my users, can I share the guidelines to download the software or do I still need to wait for further approval from Adobe?  I appreciate all of your hard work and help with this!

Hey Adobe Family,    I am writing as a completely new user and that my College based here in Scotland however i have set up the account as my student email but i am still a "blue" account and not the "orange" type.  When i look at my plans i have no plans to select and fix yet I was told by my College that Adobe and West College Scotland has a deal in place. My Student email ends in " @7120071.wcs.ac.uk " I do not know if this would make it an issue but i would like someone to perhaps be able to fix this issue for me as i am not really savvy with your website. I will repeat this again i have no plans in my account so i cannot change or add anything as i have looked at the changing account steps.    Any help would be great.    Andrew 

Hi ,   I'm a 3rd year student at The University of Exeter in England, I am hoping to get access to the creative cloud which has been made available, but have hit some issues. With Covid shutting down my University completely, its not possible for me to reach any IT staff who could fill out the form for me.   Is there anyway to get around this? I can obviously provide evidence that I am a university student etc...I feel stuck as I need this to complete my dissertation which is due next month.   Thanks for your help

Looking for info about the Free Adobe cloud for students during this crazy time... my students will be stuck at home until April 27. They did not go home with school computers, ipads or laptops. Does anyone know if the free adobe cloud app they are offering until May 31 work on students personal computers at home so they can continue working on projects? 

Is it ok to apply for the at home license if the school is yet to close?I think it would be much better to have something in place in case something eventuates, rather than trying to get it sorted after something happens. Sincerely, Luke Digance 

I'd like to sign up for this program. We are Admin account holders, not IT admins. Is it possible to still apply for this needed program if we are not IT? Thanks.  

I submitted the form for our campus to have the free Adobe CC due to the impact of COVID-19.  I submitted the form on Friday (3/13) and have not received notification of approval or it being enabled.  We started ALL ONLINE classes today - what is the timeframe for having this approved/enabled.  When I submitted it, it stated it could take up to 7 days..  Is this correct?    

Is there an supported way to install Adobe Creative Cloud in a Kiosk mode where the license is tied to the system and not a user?  Office 365 supports this type of feature: How to setup Shared Computer Activation step by step for your education environment – Office 365 Education Blog We plan on using Adobe Creative Cloud on systems for our training department, and it would be a nightmare to tie the software to each user on shared computers with generic login accounts.Thanks in advance!

I need to disconnect my Google account in order to set a password and get going with my Admin Console. When I go through the profile screens to do this, the button won't engage to set an Adobe password and disconnect a social account I previously used to sign into Adobe. Make sense?

Hi,I'm wondering about creative cloud and if it can be used to replace our creative file server. We are a team of three. Is anyone else using it like this?We would need to migrate our whole server up there and it is over the 100gb size included with the plan. Can this be upgraded? If anyone else is using for your team I'd really like to hear from you. There does not seem to be much (or any) documentation from Adobe on using this as a cloud service for business, teams. Thank you 

I have been asked about the temporary access expiration date of May 31, 2020 by faculty and staff who are concerned that it doesn't cover our whole Term.  Is there any discussing or news about extending this date to mid June to cover the schools that are to be away from Labs and Classrooms the rest of the term?  

I am new to the Admin Console. I am 1 of 5 admins for our licenses. I am responsible for 12 of the 37 licenses. Since this is all under one account, for the LAN activations, can there be multiple servers support different quantities or does it have to be one master server for all of the licenses under this account?

I have a lot of users who have work accounts for Creative Cloud. They have logged into their accounts on their desktops in their offices. Now, they need to stay home because of Covid-19. They still need to do their work, but when they try to activate their accounts, they get the message, "The serial number xxxxxxxxxxxxxxx is already in use by the maximum allowed computers." Unfortunately there does not appear to be any way to deactivate a remote device and activate the home device. Logging in to adobe.com does not have that information. I cannot find any contact for my users to request device management. Please Help,Chris

As businesses and schools are reacting to workplace disruptions in the wake of the COVID-19 caused restrictions and workspace closures, many of us around the world are working from home.      No matter where you work from, it helps to have a routine and rituals that help you navigate your workday from home. Build your daily routines and set up a work area where you can work. Expect a few hiccups as you find your mojo, but that you’ll need to do on your own.    The following six steps will help you continue your work with Adobe Creative Cloud, wherever you might be. We’re hoping it’ll help you remain organized, creative, and effective as we navigate this territory that is new to most of us.     Set up your computer and network  Hardware and devices  Creative Cloud app and services are supported by most modern computers, laptops, and mobile devices. Before installing the a

We setup the home installs for users during our covid closure using our SSO, however we received user reports that if they have a personal adobe account (with say just one or two products, or saved data) then they cannot login to the organization account and install the products.   This would prevent students that have their own cloud work from being able to continue, as the covid entitelements do not include any cloud services nor have access to the personal accounts.   We're trying to avoid a situation where for every online class these students have to remove and re-add their existing adobe products and personal data syncs to learn a different product.   Typical case seems to be a personal copy of photoshop or acrobat DC.

I emailed my school's IT Department on Saturday, 3/14 to request access as most of the courses I teach require Adobe applications and our school is going to remote learning on Monday. As of today, my IT Director has still not heard back so I contacted Adobe and was told that it would probably take until next Friday, 3/27 before they will be contacted! Good intentions, but poor execution...

Our schools works with an out of area tech company, I have asked them to fill out the request for school access during Covid 19, but I have no idea if they actually did. Is there anyway to find out if they actually did and how long the process for approval is? Thanks so much!

Unfortunately, I am having the same issue, and unable to communicate with Adobe, I even connected with individuals on LinkedIn. Our school is using Adobe 2018 bought through a third party and we do not have IT admin to set the students up with this offer.  

Hello,I've tried to wrap my head on Adobe Licensing scheme and I can't figure out what I need. Currently, we have Team licence, but I'm open to change that. My needs are as follow. We have user with specific computer that are using the software. Thus, named licenced for them, even if I don't like them, is OK.But, I have shared computer where more then one user use the computer and those users used more then one computer. Thus, how does licensing work?In the past, I've packaged 2015 CC version and once installed and activated, it was activated for everyone on the computer. But how does it work now? Must every one have a licence to use the product on a shared computer? Because I got 40 users sharing 6 computers, the cost is way higher if I need to but 40 licences instead of 6... As for activation, I've read each licence give you autorisation to activate only 2 computer? So how does my user using more then 2 are gonna do this? What is the requirement for using azure AD inst

We've decided to drop from 'teams' to individual accounts, however, as my 'Teams' plan is up for renewal by 18th April I've only got 17 more days to make changes to the renewal. When I change the renewal to zero licenses it says I need to contact adobe in order to cancel the renewal, but when I go to the contact page there is NO INDICATION of how to contact Adobe and it only points me to the community instead.   PLEASE HELP

Trying to do this silently, but of course it won't - because reasons. I included a screenshot to show there's no other adobe apps installed.  On a side note - I had to script a good number of creative cloud apps because the main installer doesn't remove them either. I would give adobe my next months salary if they actually made an uninstaller that actually did just that (removed all the components - not just like 90% of them).

In order to immediately facilitate accessing to Adobe Acrobat DC for staff working from home, we installed Creative Cloud App with Acrobat Professional DC on our RDS server (with roaming profiles).  By default this has put it in Trial Mode.  What is the best way our users can use Acrobat without reaching the end of the trial period?

I received a help request from a student working remotely who was trying to install the Adobe software and got an error message that she did not have “access to manage preferences for Syncing. Permission from your IT administrator may be required.”   I forwarded this to our IT support team but it occured to me this might be a local admin issue on her home computer. Can you advise?