Enterprise & Teams

Just astonished how unintuitive adobe admin console is when it comes to removing unneeded licences!I see everywhere option to add licences, but no one to remove one.Cannot see if my licences are under 1year contract or not.Please advice how to check status of licences and remove unneeded ones as latest post with this subject is no help:Re: Removing licenses from Creative Cloud team account?

On March 24, 2020 Adibe released a security update for Creative Cloud Desktop Application | APSB20-11A (https://helpx.adobe.com/security/products/creative-cloud/apsb20-11.html) If your create a new package in the Admin Console now you still get the old Creative Cloud Client 5.0.0.354 (ACC), 3 days after the release of 5.1.I don't want to make an extra deployment with the new Creative Cloud Client after the initiale deployment of  for example Acrobat Pro + old ACC. Makes no sense.Please update der ACC in the package creation @ admin console.

Hi.   I work for the University of Brighton and everyone has taken their computers home to able to work still. Our Adobe Creative Cloud license is flaging up now as the computers are off  campus so we have added peoples account to the Home version.    I have uninstalled the Adobe Apps, ran the Creative Cloud Uninstaller Tool also ran CClaner to remove registry then restarted the machine. Then gone to the Adobe Website and signed in with my work details to install direct from Adobe. When we open Adobe Acrobat we get the same message.   Does anyone know what license file it keeps linking too and where it is that needs deleting? If i install on a computer that has never had Adobe then it works fine so it has to be a license file some where still linking to the University site license and then flags it up.        

My organization has Adobe CC for Teams and we may not be getting approval to renew this License we will be required to move to a contract Enterprise version of Adobe.  I want to understand a couple of things when the subscription expires.- Can we still access what we have in storage?- I wasn't clear on the answer do we have access to the software? If so for how long after it expires. (What all do we continue to have access to Files? Software?)- Are we able to get additional time to move the files in the cloud? 

My students all got free subscriptions to the creative cloud apps from our University. It is part of an Educational Account. Once Adobe approved us to let our students have access during this Covid-19 Pandemic, I created a video for them to show them how to get logged in. This worked, they all have access.  However, my goal was to have them go to Lightroom.adobe.com and create an album that they would share with me, as a way for me to get their work but to also share with the other student. When they tried to do this, they all log in using the same log in credentials form their student log ins, but then nothing happens. They cannot get access to any option there. Either everything is grayed out, or the get a spinning wheel timer that never stops.  I was told that it might be because their accounts are not "Premium User" accounts but I have not verified that. Is this true, or is there something I'm missing? I'd really prefer this to be t

Hi I basically have the same question. My organization has Adobe CC for Teams and we may not be getting approval to renew this License we will be required to move to a contract Enterprise version of Adobe.    I want to understand a couple of things when the subscription expires.- Can we still access what we have in storage?- I wasn't clear on the answer do we have access to the software? If so for how long after it expires. (What all do we continue to have access to Files? Software?) - Are we able to get additional time to move the files in the cloud? 

Hello Support, I need to deploy this patch via sccm. Can you please provide me with a direct down load link to the security patch. Also, can you provide me with the best install method for deployment of this security update? As, I would like to follow best practices. Additional updated information that you may have for fast deployment of this security flaw and update. Please provide any information needed!  

Adobe released a security update when v5.1 of the Desktop App was released over a day ago.  As of right now the Admin Console is packaging the prior release.  I spent over an HOUR trying to get a support case opened so this issue could be corrected and got nowhere with 3 different Adobe employees.  Someone has failed to follow the process for releasing new versions and has failed to publish to the Admin Console.  I do NOT need th version you downoad as it is completely useless for an Enterprise as it lacks the ability to use the --silent argument to deployed.  The Admin Console is great tool, but only if processes are followed. https://helpx.adobe.com/security/products/creative-cloud/apsb20-11.html

When I try to sign into my school's enterprise account on my iPad, I have to sign into two different sections, then the app says "signing in," but never does. I am a teacher, not the IT Admin.  The Adobe apps work on my computer but not on my school iPad.  Our IT team said the Adobe apps should work on my school iPad with our enterprise account and told me to contact Adobe to resolve the issue because they are busy rolling out our online distance learning program.  I like working on the Ipad better than the desktop because of the apple pen, can someone help? 

Oftentimes (at least 7 times in the last 2 Weeks) I get shown several updates (e.g. for Indesign, which badly needs an update) for my cloud programs. When I quit them to start to process, they disappear and the interface pretends that the last update has been 15 days ago and nothing else is to be seen here. Why does this happen so often now andhow do I disable that (or get the updates, I am wating desparately)? MacOS, with all the newest software versions there are. 

Hello, I have a student who we gave access to for the free temp license, during this COVID-19 situation. The student downloaded and installed their Adobe software with no issues. They are not able to activate any fonts though. Does the temp license give students the ability to activate Adobe Fonts for use? Or does only paid subscribers get Font access?   Thanks in advance for any info anybody can share on this issue.

Sat in a chat window for hours going nowhere, need to know what the options are for early termination of licences. We've had massive downsizing due to COVID-19.

Hello, I would like some assistance on Canceling the entire plan for my team. Thank you.

Hi, I purchased Enterprise plan for Creative Cloud all applications and received notification email a while ago (within 1 hour of purchase) that my subscription is cancelled.  How do i resolve this issue. Thanks,

We have been granted our licence extension and is work when for photoshop. Will the licence work with the Acrobat DC?

I have an Adobe account, and I cannot get Creative Cloud to download on my MacBook Air (which is up to date, running Catalina 10.15.3).   I have been trying to get this to download for the last four days to no avail. CC will start installing on my computer, but it stalls every time at 58% and says the connection to the Adobe servers is lost.     So, I've gone down the rabbit hole of trying to fix everything possible. My internet/network connectivity is good; my firewall has been turned off; I've gone through all the steps of resolving connection errors; I've reset my hosts file (even though there was no mention of Adobe in it); I've used the CC Cleaner tool successfully on my computer; and I've restarted at various points after each attempt.   Hoping that I can get some help/guidance on this issue!  

Is anyone seeing a delay in entitlements being assigned to the end user.  Typically when I add a user to my console they can access the apps within minutes.  Since Friday the 20th my users are getting the "don't have rights" message.

We have Adobe CC - Adobe for Teams (1 license only). We have 2 team members but they need to use totally different apps. In Admin Console I can only assign CC license to one user. Is there any possibility to separated apps from CC package and assign them to 2 users?[Moderator note: moved to appropriate forum.]

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

For a Digital ID listed I cannot choose user for signing.

We have been very pleased to make the temporary licences available to our students.  However, I note from the help provided with the licence instructions that this licence provides access to desktop applications only.   Is there any way that our users will be able to get access to mobile apps during this period?  The specific app being requested is Adobe Premiere Rush.

Hola, tengo entendido que para los que tenemos la licencia de Adobe anual, nos harán un reintegro de 2 o 3 meses por el tema del coronavirus. Adonde tengo que solicitar esta bonificación?

Good morning, our students are starting to install the Adobe CC apps at home thanks to Adobe's response to the COVID-19 crisis.  I heard from one student who previously had a CC trial using his school email address.  He gets the message when he tries to install software that his trial has expired and that he needs to purchase the software.  Any suggestions?Thanks,Denise

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

Hello, my school has  recently been approved by Adobe for Temporary Access to the Creative Cloud desktop Apps for Education customers. I'm getting ready to add users to my organization ( in this case students) so they will have access to download the temporary software from home. Once I have input all the email addresses of the new users, how will the students sign into to adobe to download the software? Will they create new accounts using their email addresses and then be allowed access, or do they need to use my admin sign in and password to accomplish this?  Many thanks for your help!