Enterprise & Teams

Is anyone seeing a delay in entitlements being assigned to the end user.  Typically when I add a user to my console they can access the apps within minutes.  Since Friday the 20th my users are getting the "don't have rights" message.

We have Adobe CC - Adobe for Teams (1 license only). We have 2 team members but they need to use totally different apps. In Admin Console I can only assign CC license to one user. Is there any possibility to separated apps from CC package and assign them to 2 users?[Moderator note: moved to appropriate forum.]

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

For a Digital ID listed I cannot choose user for signing.

We have been very pleased to make the temporary licences available to our students.  However, I note from the help provided with the licence instructions that this licence provides access to desktop applications only.   Is there any way that our users will be able to get access to mobile apps during this period?  The specific app being requested is Adobe Premiere Rush.

Hola, tengo entendido que para los que tenemos la licencia de Adobe anual, nos harán un reintegro de 2 o 3 meses por el tema del coronavirus. Adonde tengo que solicitar esta bonificación?

Good morning, our students are starting to install the Adobe CC apps at home thanks to Adobe's response to the COVID-19 crisis.  I heard from one student who previously had a CC trial using his school email address.  He gets the message when he tries to install software that his trial has expired and that he needs to purchase the software.  Any suggestions?Thanks,Denise

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

Hello, my school has  recently been approved by Adobe for Temporary Access to the Creative Cloud desktop Apps for Education customers. I'm getting ready to add users to my organization ( in this case students) so they will have access to download the temporary software from home. Once I have input all the email addresses of the new users, how will the students sign into to adobe to download the software? Will they create new accounts using their email addresses and then be allowed access, or do they need to use my admin sign in and password to accomplish this?  Many thanks for your help!

Hi,   ou Institute of Technolgy (Unvirsity of Burgundy) is teaching to 180 students (Multimedia Trades) who have no more access to the CS6 suite. It seems that the covid19 offer of Adobe doesn't work for the CS6. Can we have an offer in order to give an access to the cloud version to our students during the Covid-19 period ?   Best, Thibaud.

One of my students started downloading adobe premiere pro for the temporary at home access for students. He asked me the following question:   I'm downloading premiere pro but theres this one question where it says who are u downloading it for. Do I click on myself or my organization /team?   Please advise.

Why is it so easy to accidentally add a license and so difficult to correct that error (remove it)?

Imposible connect. How and when to do it?

Hi 🙂 I am wondering if my school will incur any additional or extra charges once the temporary licensing period is over? Thanks so much !

Hola, tengo problemas para obtener el URL en Adobe Admin 

We are trying to make a package of Adobe DC 2017 (64 bits) for macOS 10.15 with the Customization wizard version 17.009.20044(1) and we have We have a volume License for Acrobat Professional 2017 (MAC). This works oke when we leave the Check the Grant Offline Exception & Disable Registration open, but we dont want our users to log into so this checmark has to be on, but we get an error. We also tried later with the CC Package Launcher, but then the Adobe Creative Could gets installed and and there is a need to login aswell, which we dont want.

Looking for some clarification re. Adobe soft using politics. I'm not too sure if I got that correctly.Creative-Cloud can be installed on more than 1 computerCloud-based applications (e.g. Photoshop, Premier, Illustrator etc.) can also be installed on more than 1 computerWhen I am logged in onto my Creative Cloud account, I can be logged in on two devices at the same time (so the licence is active on two devices)- And I can use the app (have it turned on simultaneously) on one computer only (using my account). Let's say - can I have a Photoshop on in 1 computer and Illustrator on the other one?Do I get that correctly?

ik zoek het gebruik van het pakket door de gebruikers, om te zine of we ove rmeoten gaan tot aankoop.ik zoek wie hoeveel maal gebruik maakt van InDesign.Bestaan die gegevens?Dank voor antwoord

Hello All I hope you can help, I have a question regarding the Adobe Creative Cloud User Management API. I have an app that is retrieving all user groups and product profiles with:GET /v2/usermanagement/groups/{orgId}/{page} And all user in the organisation with:GET /v2/usermanagement/users/{orgId}/{page} I am now attempting to rationalise these lists so I can determine which products each user has been assigned, either directly or through user groups.  The challenge seems to be with user groups, I can link a user: {     "email": "user1@domain.com",     "status": "active",     "groups": ["Default Acrobat Pro DC configuration_5ED31C8-provisioning", "Project Management Team", "Technical Consultants"],     "username": "user1@domain.com",     "domain": "domain.com",     "firstname": "User",     "lastname": "One", &nbs

Running into an issue with Creative Cloud. Running Windows 10 Pro Build 17763. Creative Cloud will not open and therefore I cannot activate fonts in Illustarator 2020 and any online process I try does not work. I have read and tried numerous solutions posted by Adobe to no avail.I have tried to Repair CC several times but as soon as I reboot, CC goes back to not responding I have tried to unisntall Creative Cloud to re-install but I cannot. I cannot remore Illustrator or any program installed by Creative Cloud.  Anyone have any other ideas? Thank you.

We are installing Adobe Acrobat Reader 2017 Classic in our environment via SCCM.I modified the MSI with the Customization Wizard.When i restart the Acrobat Reader several times, suddenly the welcome page appears.I investigate the problem and found out i have to set "bHideUnreadMsgAtLaunch" at "HKCU\Software\Adobe\Acrobat Reader\2017\AVGeneral".After the installation the key will not write down?!I tried to write in "HKLM\Software\Adobe\Acrobat Reader\2017\AVGeneral" but same issue!First the message are not appears, even a few restart of Acrobat Reader the message comes up.In the registry the entry "bHideUnreadMsgAtLaunch" was wrote but with the wrong data (0x00000000).Has somebody the same problem and could help me?I don't understand why it's possible to add registry entry via MST but they will not applied.Thanks![Question moved to Enterprise Deployment (Acrobat and Reader) by moderator]

I have been on hold for over 40 minutes now waiting for a "cancelation specialist" this is ubsurd. 

Hey Adobe,As a small video production company, one major appeal of the Team's account was to add and remove licenses as our company grows and shrinks based on work volume. Please add the ability to remove licenses month-to-month. Currently, there is a minimum-year duration. Every other software we subscribe to allows a month-by-month option. That functionality is perfect for smaller teams and allows for project-based cost management. The month-to-month option could be more expensive, as other companies offer. Is this something you are planning to implement? (I wanted to put this in a feature request, but it says they don't typically reply to those messages) Please respond and continue this conversation. Thank you.

Hello all.  I have been asked by a stakeholder if there is any possible way of logging out users of Creative Cloud automatically when logging out of a Domain computer? I cant think of how myself, so just wondering if the functionality exists. Kind regards.  

Hi, I am trying to install CCPLauncher.exe on a win10 1809 VM, with internet connection. But it is returning me the below message   I have already tried to use the workaround, renaming the "opm.db" file & trying to install it again. But issue still remaining. Kindly help me with this.