Enterprise & Teams

Our institute acquired in 2018 a Creative Cloud for Teams Multiple Platforms Multi European Languages Renewal Subscription 12 months L1 (1-9) Device EDU software product license. The software package was installed on the PC. This year we paid for a license extension, but the seller wrote that Device licenses are no longer available for order, the extension will be Shared Device licenses. To do this, we need to transfer our console to SDL. Please send instructions on how to do this. And do we need to switch to SDL if our software package is on one device and it is not connected to the network?  

Does anyone here have the similar issue? My account is Adobe Creative Cloud Enterprise. I already uninstall and install a new one. but still the same error message pop-up.  

I'm unable to update/download Adobe software (e.g. Adobe Photoshop, Dreamweaver, InDesign, etc.) via the Creative Cloud from a closed proxy environment. Here are the details: Clients are in a closed proxy environment (i.e. traffic that does not go through the proxy server is dropped at the firewall). The proxy does NOT require authenication.Internet proxy server settings are configured correctly on the client (applied with group policy).Clients are able to open/use Photoshop, Dreamweaver, etc. without any problems.Clients are NOT able to update/download software via Adobe Creative Cloud. When the user clicks on the Adobe Creative Cloud icon a window pops up with a spinning blue circle.The firewall logs indicate that when Creative Cloud is opened, many dropped packets are sent by the client to Adobe servers (e.g. p13n.adobe.io). In other words, Creative Cloud is ignoring the client proxy settings and trying to connect straight to the internet.Further complicating things, the above

 I logged on to Adobe Website for the first time to purchase license of a team member, guy that used to do has left the company. Purchased the license only to find he already had one.Adobe quite happy to increase # of licenses but have not been able to find how to reduce # of licenses.I do not need this license, should not have purchased it, how do I remove it and keep to our current number???I have left message at admin support, but not response back after 1.5 hours.   

thanks for your help

I have been a subscriber for several years not, and I just did a mass update through the desktop app. Now I can't open any of the adobe products from my computer, and when I redownload them I am being told that I am only getting the trial... and that I have to subscribe.  My subscription was just paid for this month a week ago! I go to the site to look for help resolving this.. the Chat is unavailable and say to "call us".  Can YOU find a phone number to call? I can't. Can you make it any more difficult to speak to someone?Jeff

Hi, I want to add a dynamic figure to a document (picklist). How can I accomplish this in adobe live cycle designer. Do I need to change HREF via java script and what is the syntax ? Thanks for answer !  

Hi all, We're looking to migrate from Serial Licenses to Named User Licensing but I have found that when I install applications through Adobe CC it does not remove the old Adobe applications that were previously installed. How could I remove ALL old adobe products prior to installing new applications through Adobe CC desktop app. 

I'm in the pricess of setting up an AUSST Server for my school (we were doing shared devices licences, which mean we could deploy from SCCM, but that's going away apparently), and I've just ticked over 24 hours into my first sync - I'm at item 94 of 706.Based on these numbers, the sync is going to take a week!According to the log, it seems to be downloading trial version of software, and mac versions, neither of which we need (just the current win10 versions is all we want/need)Is there a way of selecting jsutt he most recent versions, full version, and/or windows versions of software for the AUSST sync?

after download cc 2017 its get hang on 42%. please see image of itNeed help to solve that problem everything i have done but no solutions after spending 6 hours no result.please help me how to solve cc 2017 code205

I'm running Creative Cloud 5.0.0.354 on macOS 10.14.6 and the launcher app keeps crashing because after starting it performs some form of update of the Creative Cloud application which leads to a segmentation fault and crashes the app. As of this time of writing it looks like 5.0.0.354 is the latest version, so I'm not sure what it's trying to update? The update process gets to the 60 - 80% mark and then will crash. Occassionally the updater process fails with Error Code 301 and this prevents the app from crashing. I have attached the stacktrace/dump that I managed to obtain, when the app does crash. The installed Creative Cloud apps appear to be functional, however installing apps is difficult now without manually grabbing the installers due to the app crashing within about 30 - 60 seconds, depending on when the update process gets to the point where it causes a segmentation fault.I have tried a clean install with the Adobe CC cleaner tool and re-installed the Creative Cloud

I'm trying to log into my creative cloud account as the platform has signed me out and I'm getting an error which says unable to authenticate your Adobe ID. Has anyone had this issue recently and how did you solve it? Super annoying I have a job due tonight and now this is holding me back from sending it off to my client!!  Can anyone help asap!?!?

Hi! My Creative Cloud Desktop app has ads for Adobe Stock. However, my colleagues' machines have CC 2020 ads instead. Any ideas on how to get more current ads on mine (we all have the same setup). Thanks! 

I am not able to update Lightroom, Photoshop, keep getting 113 error (unable to reach adobe server). I did a bunch of troubleshooting provided on this list: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection Everything looks good based on the troubleshooting. It starts loading the updates and quits at 30% or 5% I have not tried to Reset the hosts file manually yet. Also, I am not sure how to check and set firewall settings if they need to changed. This is so frustrating!!!!!!!!!!!! Help, please. Here is the error I keep getting:Exit Code: 113 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in download of package (Name: AdobeLightroom-mul Version: 9.0.0.201910151439). Error code: '113' --------------------

I'm seeing a majority of computers in my environment fail to apply the latest 11.0.16 Acrobat patch (Pro and Standard installs) due to "invalid source" errors.  Looking at the actual patch log (\\computer\c$\Windows\Temp) gives the message: "Error 1706.No valid source could be found for product Adobe Acrobat XI Pro.  The Windows installer cannot continue."The full 11.0.16 packages for Standard and Pro also fail to install as if its looking for a source path that doesn't exist. SCCM 2012 R2 is being used to deploy the patch (imported via SCUP) and the applications.Anyone else seen the issue?  Is a full uninstall / reinstall the only fix?  Thanks!

hi all.i'm on a company workstation, with company-wide proxy settings.recently we switched proxy and creative cloud is not working anymore.more precisley, the new app(5) for win10 perfectly works with the new proxy, while on win7 the old app (4.9) cannot connect.migrating all PCs to win 10 currently is not an option, so i was wondering if there's a way to force the new version of the app on win7. or, if there's a difference in login management between the two (for example servers reached etc) that is not accessible via app settings that we can manually tune.

I am trying to set up AUSST on a Windows server but it keeps failing with exit code 3. I have tried setting up IIS7 and Apache2.4 and have given all users full control of the folders. If I create the update folder before running the command then it recognises the folder is there and asks if it is OK to delete it. The folder then disappears but the command fails to create the new folder. I have tried running the Command Prompt as Administrator and with my normal admin account but I get the same message.Log File:04/11/16 11:36:35:840 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Rootpath = /apache24/htdocs/adobe04/11/16 11:36:37:997 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Folder exists at given root path! All the contents of the folder will be deleted.04/11/16 11:36:40:202 | [FATAL] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Could not create Folder /apache24/htdocs/adobe.04/11/16 11:36:40:217 | [ERROR] |  | AAME

Are you a teacher having trouble getting started with Adobe applications? Your troubles will be all gone with these flyers and one-pagers that you can send home to parents and keep as physical resources in your classroom for reference. You can also make these resources accessible in your help center as part of helping IT admins deploy their tools in the classroom.   These flyers will help you and your students get the most from Spark and Creative Cloud, in the classroom and at home.   Download the Handouts

Why can I search for and activate Adobe Fonts from within Illustrator but when I try to apply them to text they don't apply, it's like they don't even exist. But Adobe CC notifies me they are activated, they show up as activated. I'm in HigherEd, employees have named-user licenses and we authenticate via our enterprise ID. Can I get this to work, or no?

Hi !Today i need a new pro. licence & there is a new price -29% in France.I've read the CGU & i can pay  -29%.On the Admin console it's impossible to have the promotional price.I call the support and the say: you have to create another ADOBE ADMIN ID !!!If i need 10 products i need to create 10 admin id !!! Is it a joke ?Is it posiible ADOBE forget to modify the process for the already customers ??? Thanks

Looking to ensure that creative cloud automatically logs in for users in a roaming profile setup. Currently, it seems that the login information must be stored in the users profile (appdata) but when logging onto a different machine, CC will not auto login (there must be some data in the license file that also records the machine, and detects that the user has logged onto a new machine and therefore the auto log in will not work, most likely because the file is regenerated). For context, roaming profile carries over the users appdata at logon (it is centralised as opposed to belonging to one machine).I have implemented a similar fix for another of our applications, and this was to copy up the relevant files to a server, and them copy them back down with a script which queries which machine the user is on. I know the whole 'you can login to 2 machines' procedure with CC and it does indeed work on machines where the profile is local, so ideally I'm just looking for the files responsible

Hi,  my updated package for the Acrobat DC can no longer be installed via network share. The old package, which is still on the server / network share, because the installation works. If I copy the new package on USB stick and install from there, then the installation works. Other updated packages e.g. Adobe Illustrator still works to install via network share.I have attached the two PDApp logfiles. Thanks for help.Sven

We have created a Adobe CC Package via Adobe Admin Console with these packagesCreative Cloud Desktop ApplicationAcrobat DC (19.0)Dreamweaver (20.0)Illustrator (24.0)InDesign (15.0)Lightroom (3.0)Photoshop (21.0.1)Premiere Pro (14.0)XD (24.2.22)When we want to install it, but fails with error code 6.Adobe CC 2018 is installed on the machines we want to install Adobe CC 2020. Is it nessacery to uninstall first all adobe packages?If yes how to do this remotely?

Is it possible to install InDesign CC 2019 on Windows Server 2016 (terminal server)??It does not appear in Adobe Creative Cloud install list...

I cannot accept the invitation of the VIP contract. I have the following error.