Enterprise & Teams

When I log in, Adobe directs me to a 'buying' page, has made it unnecessarily difficult just to go to the product(s) I've already bought. This has been a hassle for years, and frankly has kept me away from Adobe products and is making me doubt my purchase

Hi,I have a customer who previously had Creative Cloud All App under VIP. The user who had this licence has since retired, and the licence has not been renewed since 3rd March 2018.The user had Creative Cloud installed on their home laptop as well as on their work laptop. The user is trying to uninstall Creative Cloud on the home laptop, but it's not working. Uninstall is not an option in Control Panel, and they can't log onto Creative Cloud as they no longer have an active licence and the username and password aren't working. The clean-up tool downloaded from Adobe doesn't work either as it's not able to complete the clean-up, saying that the program is running even when it's not. The user is not able to remove individual apps either. How can the user remove all individual apps and the entire CC suite from this laptop?Regards,Pamela

my write doc does not work on an iPhone but does on desktop/ipad...any suggestions

Hi!I've bought a solution for the team, but when I push "Manage team" in my account — nothing works. I'm waiting really long but the page doesn't work and I see the error. When I try to chat with your support service — I see the message that something wrong, try later. When I see the list of phone numbers for countries and try to call in Russian phone number — I hear that the number doesn't exist. Nothing works! NOTHING!I paid money to you, but can't use the software. Is it ok?

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My institution has Enterprise Adobe CC. This summer, I created a package, and installed it on all 25 machines in the room we have (We have a total of 30 licenses I believe). A number of the machines (All same version of OS X, Sierra I believe), all installed with the same package. A number of them are asking for Dreamweaver and Dreamweaver only, for a sign in. Other machines in the room do not ask of this when signing in.I'm unsure of what to do next as far as troubleshooting goes, and the next time that Dreamweaver is required for a classes are Thursday,  the 20th.

Hello,I am deploying on Adobe Acrobat reader for an enterprise.  I have used the Adobe Customization Wizard to generate a transform file (.MST file) and have been able to streamline the installation wizard.  I have checked the "Disable Upsell" option inside the installation Wizard:However, it seems when I launch the application, in the bottom right corner there is still a message that offering a "Free Trail" of Acrobat Adobe reader.  We do not want this to display to our user community.  We would like to turn this off.  Is there any way to turn off this feature?Thanks,Zach

I have both the AcroCleaner tool and the built in Acrobat Uninstaller tool for Acrobat 2015 installed on a mac.I can, Of course, manually run each of these tools but I want to run a silent Uninstall from the command line.  there doesnt seem to be any relevant documentation on how to pass parameters to either of these applications or indeed, what those parameters are.I have searched and googled and looked at the forums etc with no definitive answers for these specific tools.the command line options for Acrobat Pro X etc or CC do not seem to workAny help would be most appreciated.

Hi, I'm a beginner here with Adobe Admin Console. I have two questions regarding it:1. If we removed a user from Product License in Admin Console, would it remove the software from the computer? Or it's just prevent user to use?2. If we don't have Local Admin rights in user's computer or don't allow install/uninstall, what's the best way to distribute the software?Thanks.

We have 3 different users running on our current PC. Only the Administrator (me) is authorized and needs to use CC. However when one of the other users logon to Windows they are required to log in to CC. They can of course close the CC application but the problem is when I log on to my Windows account I have to go through the login process for CC when I actually didnt ever log out of.Many programmes ask when installing if the programme should be installed for current user or all users. This unfortunately does not happen with CC.Is there a solution to this problem?

Hello, I've downloaded the template of the actual user groups (only 2) and imported into openoffice. I've saved the file as csv. The only difference between the entrie I can see is the missing bom in the ods file.But this make no difference when using user upload by csv.I've tried:- adding bom- including text in '- using only one line- editing the file and converting a long - (I do not check the code) to a short - (the "normal one" :-))  The Assigned Product Profiles name in the downloaded file has a long german name - strangeThe admin console does not give any senseful feedback, just error - this is the most annoyingfact of this tool.Any help would be niceKarsten

Good Morning,we use virtual desktops and the Adobe CC applications should provide with Citrix AppLayer Technology. Simply put, we starting the virtual machine and add the application after starting (if the user have the permission). Here we have the problem that the user gets a new PC name every day. Due to this fact the user have to add his username and password every day again. Now my question: It is possible to do a workaround? Is it possible tochange our User license to license with one serial number?I find a post in a forum (it seems like our problem)https://communities.vmware.com/thread/577568RegardsSascha

I've created an application installation in SCCM to install 19.008.20071. Everything works fine in the install, but the Chrome extension isn't being installed and I need this feature for my Business Services folks.If I download the public version of .20071 to a single machine and install, the Chrome extension is there. How can I get the extension to install with version that I download for distribution use? I'm packaging this for distribution to 300+ machines.

I have 14 computers that need Acrobat Reader installed and I was trying to do it via a script through our LabTech software using shell commands.while the commands do run on their own directly from the workstations (i have a separate workstation that i have been using to test my scripts) I cant seem to get them to work through LabTech. I have reached out to Labtech and am still waiting to hear from them and I have tried to call Adobe but they do not provide phone support for Reader. I would like to know what I need to properly set up a script that I can input into LabTech and install Adobe Reader silently.

We have a Windows Server 2016 Remote Desktop environment, on which Adobe Acrobat X and Adobe Reader DC are installed. Users are not able to select Acrobat X as their default PDF handler, not via Explorer or via Acrobat X. When trying so using Acrobat X, an installer windows will open and eventually crash.When I perform a repair of the Acrobat X installation, everything will be fine for a few days, but after a few days the exact some problems occur. Can Acrobat X and Reader DC co-exist? On Windows Server 2016 Remote Desktop?

I currently have Creative Cloud installed on my personal laptop under my employers license Adobe for Teams. I am losing my job at the end of the month and want to buy a personal subscription to Creative Cloud for individuals. Do I need to uninstall everything on my laptop and then reinstall to purchase an individual subscription?

Hello,just recently I purchased Adobe Photoshop and whenever I login to Adobe it says that I have one license available (the Photoshop one), but whenever I start Photoshop it says that my free trial is over. When I click "license this software" it sends me to "Sign in required", I sign in with my ID and then I get the following message: "No Subscription Found (even though I have one), we couldn't find a Adobe Photoshop CC 2018 subscription associated with this Adobe ID." What do I do now?

Hi, We are a school attempting to deploy the latest Adobe Suite. I built it last week using Cloud Packager and have installed it successfully on systems, but am receiving the following messages when attempting to open InDesign:The specified path is invalid.And then after clicking ok:Unable to launch Adobe InDesign as you lack sufficient permissions to access the preferences folders.  Ensure that you have appropriate permissions and then restart Adobe InDesign.We also receive Dreamweaver encountered problems while constructing the menus from the current menus.xml file.  Please delete the current menus.xml file and rename menus.bak to menus.xml.These are fresh installs - and as an Adminstrator I can open both programs, but both staff and students cannot.  What folders do I need to add write permissions to, so that we can access these programs?Best wishes,

I am trying to deploy adobe professional 2017 out to users via SCCM and need to have it not ask for a login upon launching the application.  I have used the Acrobat Customization Wizard DC to modify the package and add the serial number in and grant offline exception but it still ask for login.  I have tried it with the boxes checked for "allow standalone Acrobat deployment with CCE serial and "Suppress display of EULA with no luck.  Any help would be appreciated.

I have been trying to build a new install of Adobe Reader DC (17.012.20095) for deployment to our PC's using the customisation wizard and am experiencing a number of issues.The first issue is that the customised install continuously throws errors when launched about chrome_elf.dll not existing, a full unaltered install places this file in C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEFI assume something in my customisation removes this from being installed but how do i stop Reader from looking for it? The only workarounds seem to be building in something to copy the file or by deleting RdrCEF.exe and RdrServicesUpdater.exe from the directory which will both resolve the issue but would i rather Adobe fixed the underlying issue with the installer or customisation tool.The second issue relates to adding in HKCU entries into the customisation wizard and them not working and ending up in  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\[RegistryHiveName]\Inst

Hi We operate on a Windows 2012 terminal server environment and although there is potential for approx 80 or so users to be logged on via Remote Desktop, only 8 or so users would actually need to use the software.  I'm not really wanting to install software on local machines but no point in licencing for 80.  Is there anything you can advise please to solve the problem?Thanks

Olá, colegas da comunidade.Eu tenho o photoshop cs5 ativado em um computador e preciso transferi-lo para o meu novo computador, porém eu perdi a licença, tem uma forma de remover a licença e me informar para que eu possa ativar no novo computador?

I purchased adobe acrobat 2015 or XII and i have been using the same software since years now i am trying to move to another machine but the serial key is not able to validate or activate the software.

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Hi,I was looking here:Adobe Security Bulletin Document Cloud Product Tracks — Enterprise Administration Guide And I was wondering what path we should choose. We would like to lock down patches ie: we don't want it to update automatically, as we'd like to do some testing really. The fact that only the latest update is available doens't matter too much, if it means that we can schedule it as and when we please, and so that we can check the general firmware.Also, I'd imagine you can just patch over whatever we've got already, instead of re-installing Adobe reader every time, and recustomising it every time?Thanks