Enterprise & Teams

Hii have a issue with a installer created by Creative Cloud Packager (CCP).After launch the MSI created by CCP, at the end of the log I haveMSI (c) (D4:74) [11:54:52:766]: Product: CC Acrobat DC (X64) -- Installation operation failed.MSI (c) (D4:74) [11:54:52:766]: Windows Installer a installé le produit. Nom du produit : CC Acrobat DC (X64). Version du produit : 1.0.0000. Langue du produit : 1033. Fabricant : Adobe Systems Incorporated. Réussite de l’installation ou état d’erreur : 1603.    2. When i execute the setup create by CCP, i have08/10/18 12:12:58:809 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Build Version - 1.13.0.5908/10/18 12:12:58:810 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Logging Level verbosity Set  to 408/10/18 12:12:58:840 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Successfully fetched the optionXML content from MSI database ...08/10/18 12:12:58:862

This download is for 4.6.0.391 not the 4.6.1 that it stats, Adobe please change the inkthanks

I have to create a package of Adobe Acrobat 2017 with thinapp 5.2.3, but when I launch the virtual package (Acrobat 2017), the pop-up "the sign in required" appears.The licence is a "VolumeLicence".Before to create the package, I create a .mst with the application "Acrobat Customization Wizard", I allow "standalone Acrobat deployment with CCE serial", select "Suppress display of End User License Agreement (EULA)" and then I launch the application : any pop-up.Then I create a virtual package with ThinApp, but when I lauch the virtual application, the pop-up  "the sign in required" appears.Can you help me ?

Hi,I am deploying the Creative Cloud App in my enterprise using the self-service package (users can install adobe apps without admin permissions). The problem is that by default the apps that the user installs are installed in their userprofile. It's possible to change it manually in the app (for example to C:\Program Files(x86)) but I need to do this for all my users, without them having to do anything. Is it possible to change the install location in other ways? Like a registry key, config file or something else that I can easily deploy through Group Policies?From my understanding, using the setup.exe switch --ADOBEINSTALLDIR only installs the CC App in that location, right?The setting in the screenshot below is the one I want to change.We are deploying this on machines running Windows 10 x64.Thanks in advance,Robin

I am electronically signing a pdf but my email appears in the signature instead of my name how can I adjust this?

Using the adobe templates under packages in the admin console. I created a creative cloud desktop application package. I selected the option to allow"Allow non-admin to update and install apps". On the majority of comptuers this is working. Non admins are able to install and update Adobe programs fromthe creative cloud desktop. On some computers, randomly, this setting isn't honored and non-admin users are prompted for a computer account that has admin permissions.If I go to the configuration file, (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml) and change the value for "SelfServeInstalls" "true" to "false", save the file. Restart the computer, change the value back to "true" then sometimes the issue is resolved and non-admin users can installand updatesoftware. Trying to figure out why sometimes the setting is honored and sometimes it isn't.

I am curently looking at installing Adobe DC Standard on a virtual server and have a few questions. 1) This remote desktop environment is used by multiple users however not all of the users will require Adobe Standard is it possible to only license a portion of the total users.2) There is a possibility in the future that there will be a pool of remote desktops. multiple remote desktops (same environment) that users will be load balanced between. do i need to purchase a license for each user for each server? or can the one license be used regardless of what server they connect to? Thanks,

Hallo,wir haben über die Admin-Console ein Paket mit folgenden Optionen erstellt:PaketdetailsPaket-ID{F61CD6CB-64E3-4BB6-B071-01861AD145A0}PlattformWindows (64 Bit)SpracheDeutsch                 / Gebietsschema des Betriebssystems verwenden               OptionenApps-Bedienfeld ausblendenErlaubt Benutzern ohne Administratorrechte nicht, Applikationen und Updates zu installieren.Dateisynchronisation aktivierenRemote Update Manager aktivierenErweiterungen-Ordner und Extension Manager-Befehlszeilentool einschließenXML für AUSST-Überschreibung nicht enthaltenIn vom Benutzer angegebenen Verzeichnis installierenBeim Asuführen der Setup.exe erscheint eine Fehlermeldung und die Installation bricht ab.PDApp.log09/04/18 12:28:04:650 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Build Version - 1.15.0.509/04/18 12:28:04:6

We have multiple Adobe accounts, which are used at different locations, but come from single ip address.And our users almost terrorized with CONSTANT CAPTHA and email authentication code-requests.Adobe support claims that Captcha comes from Google.But email codes from Adobe keep coming even if this feature is disabled in control panel.   First query ADB-3338912-Q8Z5 was closed as resolved without doing anything.Second query was dropped because i was visiting bathroom waaaay too long.Third query ADB-3463640-M9B3 was closed with incoming call via phone saying "we resolved the situation", but guess what, nothing was resolved. Issue still there.I don't have hopes for official atrocious "support", but would like to ask real users. Do any of you run into such situation with irksome email codes from adobe?Is there any workaround to fix this modern mess?

In a VS 2017 Winforms VB application dealing with package designs, predominatly based on PDF files, I felt the need to provide a preview of those files in several points along the workflow.At first I used a third-party component, but in some cases the designers created one or more hidden layers in the PDF files and they were all made visble by the component, obviously creating some confusion.In the begining of April I decided to use the Adobe ActiveX control instead, with good results since then ( AcroPDF.dll, which in my Windows 10 machine the Acrobat Reader DC installer placed in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX ).However, yesterday I had to make a slight change in a form ( not related with PDF files ), deployed the application, and a few hours later some users reported an exception in several forms using the PDF viewer ( "Could not load file or assembly 'AxInterop.AcroPDFLib', Version=1.0.0.0, Culture=neutral"... ).At first I thought I could have inadvertent

CC Manage App deleted so can't update. How do you contact Adobe? We have CC for teams and support options include Phone, Chat, email yet these are not available.HELP!!

Hello,all installations of Adobe Acrobat Reader DC are stuck on version 15.10.20056 on the workstations of our Creative Cloud team."Check for application updates" is saying the we are running latest version.Please let me know, if I can provide any log files etc. to help solving the error.Regards

Hello,I'm a computer lab manager at a college, and our lab runs Creative Cloud for Education (Device Licenses) for several Mac computers.When a student signs in to the Desktop app (then signs out after use), something happens to the license so that when the next student tries to sign in and launch an Adobe product, they get a pop-up window that says to either register the product, or start a seven-day trial.The internet connection is good, which we test by opening a browser and accessing the internet.I am able to reset the device license with a license package I created through the CC Packager program, but it can be rather annoying when this happens on a constant basis... especially when the whole idea behind the device license, is to allow different users to sign in with their Adobe ID so that they can access items in 'their personal cloud,' such as special fonts from Typekit.Is there any workaround to allowing multiple users access Adobe products on a computer that has a device licen

Hi, What I have to do to cancel the subscribtion to Adobe Illustrator? Is there an email address to contact? Because I didn't find It.Thanks in advanceJessica

I work for a company that has purchased Adobe Cloud for Teams. How much Cloud storage does each seat have, and can additional storage be purchased as we need it?

Frustrated, apologies in advance for any tone. I'm a fan of Adobe and am sure my current challenges are due to my ignoranace and not something missing in Adobe's processes.I am attempting to install Adobe Acrobat.I created the package from our Admin Console as a managed install, all options disabled. This produces a zipped build and exceptions package with a setup.exe in /build. Running the setup.exe fails with error code 19, conflicting apps. There is no pop up that details the specific applications. There are no specific dependent apps noted in pdaapp.log except the failure on code 19 as:08/31/18 14:30:39:009 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 16600 | The return code from the Adobe Installer Process is (19).Stopping the installation process.The KB for this says: "Close all apps or reboot and try again." That does in fact clear the error for us. Unfortunately, this isn't a workable solution for us in an Enterprise environment. We need to be able to for

Hi Adobe,I recently tried to remove a few unused licenses from our team account, but was unable to do so online. After multiple tries (on hold several times for more than 20 minutes, on chat with unresponsive agents), I finally got ahold of a customer service agent via chat (Kumar). He was able to cancel my membership, which took about 30 minutes of messaging back and forth, but wasn't able to extend a refund for our unused licenses, which was billed last week on August 18. This has been a super frustrating experience, for what should be super easy for a creative manager - adjusting software needs on the fly. Can you help with this? Is there a better way to do this in the future? Is there any way to get a refund for this unused month that I've been billed for in advance?

   I have a distribution license for Adobe Reader Dc and need the DC Customization Wizard.   The link on the adobe enterprise tools page points to ftp.adobe.com   Welcome to the Wizard — Acrobat Customization Wizard DC for Windows   These links are dead since the Adobe pub FTP site now requires a logon.   You can no longer go directly to the link   ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/     This must have changed in the last few months.   I was always able to got directly to the  ftp://ftp.adobe.com/pub in the past.     Help! 

Hi all,We have a client who has 3 named users across a group of 7 Citrix servers. I've used the Creative Cloud Packager to create a named user deployment of Acrobat Pro (after many hours of reading, I think this may have been the wrong utility to use) and deployed it across the servers.Currently, named users have to sign in when they log on to a new server. They are already signed in if they log on to a server they've previously logged on to. Is this expected behaviour? Or should users only need to sign in once?Cheers,Simon

Will Photoshop and/or Lightroom run on a chromebook?  If so, what are the requirements for this to happen?  I am a teacher and have students with Enterprise ID's.Thanks,Tom

During logon to Xenapp for first time (roaming profile and local profile does not exist)  user is presented for couple of minutesduring logon with following as seen in attachment.How to fix it?

Hi!would like to build online packages, (Mac OSX - English) but can not find older version (yes, use the checkbox "older versions") from PremierePro and InDesign (ID only CC17). PS, AI i found them...We train for the ACA certifications, so we need CC 2015.x versions to prep for the exams.

My security team has advised me of an update that was released for the Adobe CC Desktop Application. The latest version is 4.6.1.393. I have tried to create a package with the CC Packager but so far when it builds it out it is still installing version 4.1.0.x. I can download the file directly from the bulletin but when I do it is not a full install, just the web installer that downloads files direct from Adobe. I need to do it the packager way because I need to push it remotely.

in our company all the pc are windows and i am the first who has apple, i cloudnt find a way to add our license.could you help me out ?

Hallo,wir verteilen als IT-Dienstleister für den öffentlichen Dienst in unsere Umgebung Acrobat Standard u. Professional 2017. Es handelt sich um ca. 220 Clients insgesamt. Bei vielen muss das Update noch von der Version XI vorgenommen werden.Das Deployment wird mit SCCM 2007 auf Windows 7 durchgeführt. Das Paket besteht aus den Installationdateien der Version 1701130051 + dem aktuellen Patch der Version 1701130099. Die Konfiguration der Installation wird mit dem "Acrobat Customization Wizard DC", also per MST, vorgenommen.Die Classic-Track Lizensierung wird mit einer Mengenlizenz über die MST mit der Offline Exception durchgeführt. Die Ausführung der Installation im Paket geschieht über ein Powershell-Script.Seit ein paar Versionen haben wir das Problem das die Erstinstallation im Ersatz des Acrobat Readers unvollständig durchgeführt wird. Es werden anscheinend die Anpassungen der MST nicht mehr angewendet. Zum Beispiel ist die Lizensierung nicht angewendet und die Anpassung der "Onli