Enterprise & Teams

Please help

Latest updates are not showing up on my Creative cloud app so I would like to know if my computer specs are preventing the update.MacBook Pro (17-inch, Late 2011)2.4 GHz Intel Core i716 GB 1333 MHz DDR3AMD Radeon HD 6770M 1 GBIntel HD Graphics 3000 512 MBPremiere Pro 12.0 is working fine as well as After Effects but I would like to update to the latest versions. I know a machine update will be needed but I would like to extend the life of a capable machine. It would be great if someone from Adobe could confirm that my machine is updatable.Thanks

Hi,Can anyone tell me if I can purchase a networked version of Adobe Acrobat for 6 PCs which is fully gdpr compliance and allows the user to send Encyrpted Adobe PDF Files with passwords as well?  How much woulld it cost approx?Thanking youNigel..........................

Please download the attached file to view this post

Our company is on Creative Cloud subscription for Windows and we are using the 2017 versions of In Design, Illustrator, and Photoshop.  I can't find the 2018 versions of these programs to download using the Creative Cloud Packager.  Have they been released yet?

Can't open adobe files in protected format because of system configuration. How do I find out what is wrong with configuration?

After installing Acrobat 2017 pro the help>Check for Updates drop down menu is not available.We are using a classic style licensing model for 125 users. All end points are Windows 7 SP1.After uninstalling Acrobat XI pro and installing Acrobat 2017 pro the Check for Updates option is not available on a few machines.Most work fine and update as expected when the Check for Updates option is used. We have tried uninstalling and reinstalling with no change.Only a few do not even show the Check for Updates in the menu.Any help would be greatly appreciated.Thanks,JP

A few users have thousands of files in the folder .\AppData\Adobe\Acrobat\11.0\DEXShareFile are names look like:mn5Fk_002d8GRYd2uzRbJjr8cDG7sqjn_002dxFNiBBeK5kEeLSBqbfU6nyOXEhnal7FozpGjAThey all have the same content:<</DEXShare [/c <<>>]>>I was not able to find any information about this folder or where these files are needed for.Does anyone knows what is generating these files and why?Can we delete this files without causing an issue?(Our OS is Windows 8.1 Enterprise and we are using Adobe Reader Version 11.0.18)

Seeing conflicts between registry locations in the Customization Wizard and the web site.  I found these because I followed the documentation in the Wizard and it works for Acrobat DC 2015 and does not work for Reader DC 2015.  I guess this is due to "Note: This preference is not respected for any Reader 10.x version with Protected Mode enabled. There is also a bug in DC products which prevents setting permissions via tBuiltInPermsList." that is documented in the web site with the conflicting doco.  Has anyone successfully used the tBuiltInPermList to keep their company safe by only whitelisting the extensions needed?Wizard Doco:[HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown\cDefaultLaunchAttachmentPerms] "tBuiltInPermList"Web Site Attachments HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\cDefaultLaunchAttachmentPerms

When I drop down the print box to print as an Adobe PDF, an error message pops up telling me that I am not licensed or it's expired. Which is strange, because I do have a license and can edit, redact, highlight etc with no problem. Can someone tell me how to fix this? Thanks

Looking for information for the availablity of Server Based /Network License for Adobe Acrobat Professional Version

I have a 2 user volume license for Acrobat XI. Each user has Acrobat XI installed on one PC and one Laptop.The PC is about to be replaced with a newer PC. Can I deactivate Acrobat XI on the PC only or will I need to deactivateit on the Laptop too?

VMWare Horizon Environment - Cloned Desktops created from Golden Image.Adobe DC Pro and Reader installed in to the Image.Adobe DC Pro installed for named users but not run using this:Log in to master image.(Optional) Customize the installer with the Customization Wizard.Install Acrobat on the master image with the following command:Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=hut down the master image.Take a snapshot of the master image.Update all VM desktops using the captured snapshot.Problem - PDF Viewer defaults changed to PRO for all users. What do I need to change when creating to keep users default to Adobe Reader? (or whatever PDF viewer the user currently has). Using PRO is an issue as only 20 of our 300 users actually have a named user license available to use.

Good morning.Our health authority recently switched to Adobe Acrobat XI Pro, and one of the apps that our users have been using is now hosted in Xenapp 7.5 (running on Windows Server 2012)  and the majority of our clients computers as Windows 7 with a rolling technology refresh that will eventually see all devices replaced with Windows 10 but completion of that is years out and our users can't wait that long. For some unknown reason, the printer that is created with this version of Acrobat does not want to redirect in the users Citrix session when using Xeanapp 7.5. If we host the program in Xenapp 6.5 (Server 2008), the Adobe printer redirects using the Universal Print Driver with ease.Acrobat is installed on the clients computer and is not delivered via Citrix.I have read that redirected printers will only be created if the host has a driver that is appropriate for the client's printer.We've tried installing the Citrix Universal PDF driver with no success, and regressing to Citr

Hello,I tried to execute illustrator.msi from the ZIP file which I have created in the Admin Console (Device Licence, Windows 10 Education with newest updates).The installation breaks off without any messages. In the MSi logfile I found: "MainEngineThread is returning 1603".Then tried to use the command line "msiexec /i "C:\MyPackage\IIIustrator.msi" . Now the installation works but now I got only an iillustrator test version which I cannot  license with my Adobe Id.Any Ideas ?Martin

I'm not getting on with the 2918 version of Photoshop, I was perfectly OK with the 2016 version, how can I go back to using that one?

Me podian decir si al conectarme via remota a un equipo donde tengo licenciamiento de adobe, necesito licencia para el equipo de donde me conecto o es suficiente con la licencia del equipo remoto

I am in the process configuring an uninstaller for Adobe Reader in case we have failed installation within our company.  I found your cleaner tool, which is exactly what I needed!However, after the tool completes the uninstall process (logs have finished being written), it crashes.  I have tested this on multiple computers.  Even if I run the tool without any adobe software installed, whenever it completes and you hit "Finish", it crashes.  If I run it silently, it crashes.My machine is a Precision 3520 with Windows 10 1709.  However, this happened with a VM running 1709 as well.Has anyone else experienced this?

Hi!If i buy the Creative Cloud for team, how many computers can i setup my "account" on? And is it possible for me to use it on both a Macbook and PC? Or PC and Ipad/IOS?

Hi, we are working on a virtual desktop. Horizon isntant clone, non-presisten desktops. We are also deploying applications with Appvolume/Appstack, and i have problems with the installation of Acrobat Pro on an appstack. If i install it straight on my provisioning client, it works well, but when i provision my appstack, it fail. With error: "Error 1603: A fatal error occurred during installation."I have installed several applications with appstack, and it is working perfect, but with Adobe Acrobat Pro, it doesn't work. When i had a chat with an Adobe support assistant, he told med that it was supported. Have some of you guys figured it out and have a apstack that works with Adobe Acrobat Pro? BR

Is that possible to not add CCApp logo on each user desktop after each update?Because they all need administrative rights to delete it. And they never will.I have many other things to do, and I don't want to clean your stuff after each update.Thanks.

Hi,I want to upload a lot of users at once using CSV file.However, it is difficult to change the appearance of the console.Could you help me ??

I've created an install package using the CC packager for our School license.  The package creates, and then I've moved it to the machine for installation.  The .msi file runs for a short time then stops and is no longer running.  Or, at least, I can't find it in the processes under task manager.  In the event viewer, I get an "information" entry that indicates an "error or success" code of 1603.If I run the setup.exe, it runs.  I even see the icons for the programs before it gets to a certain point and then stops entirely and backs off leaving only the Creative Cloud application installed.  In event viewer, for each of the programs that I was trying to install in the package, I get an information entry with event ID 1 (qualifiers 16386) and an event recordID of 487.This is extremely frustrating.  Is it a file permission issue?  I'm logged in as a local admin, so it shouldn't be.

I have a PS license I need to assign deploy to a user. The license is assigned.Does the user have to have a creative cloud account in order to download PS?I guess I'm asking the steps to deploying the app to the users computer.

dear Community,we need a data processing agreement with Adobe.To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement A reply from the Adobe legal department says, that we not exist within the system.We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?Is there no possibility for Teams to get one?Thanks for Your Help