Enterprise & Teams

HeyI'm trying to locate where in the Adobe documentation I read about the limits on setting application preferences.  I seem to recall reading a section that specifically said when creating CC packages you cannot set or alter the preferences of individual applications.  I wanted to have this on hand for a meeting with one of our Instructors.  They continually ask for customization presets on CC apps.  We now use individual logins to our Windows lab pcs and this is proving difficult.Thanks

We have been using Adobe CC Subscription as a production company. We are happy with the simple but effective features of Premiere Team Projects however every month we have to cancel the annual subscription and re-subscribe to gain access to our Team Projects. We are from a country served by Digital River so every month we loose valuable days during this cancellation process. We have been dealing with this for 7-8 months now (since we started relying on team projects) and we lost about 15-20 days in total. So first of all I suggest do not start relying on team projects if you do not have to. Anyone with any suggestions regarding this issue (except making annual payment).. We are looking into switching over to FCP,...

Hi,I have a plan with creative cloud for photoshop. So far only he used it on a PC type computer, but now I bought a Mac and I need to load the application on the new computer. Ideally it can be used in both, with the main secondary Mac and PC.I wonder if this can be done and how.Thank you.

Hi,We have a user with Acrobat Pro DC Build: 18.11.20035.264580 that crashes constantly. Is there a fix for this?Cheers,Phil GreenwaySenior Systems Support Officer

I am seeking your help to provide the needed informationregarding the use of Adobe Acrobat DC 2015 With REMOTEAPP server (Microsoft).We have already purchased number of licenses and can we have floating licensesand use FlexLM to manage the number of licenses?

We have Acrobat Pro DC as part of our subscription but are not sure how we can package it (with the 'subscription' box ticked rather than entering a licence key - we install using System Center Configuration Manager usually.

For DC products, the software IDs are identical for Acrobat Professional and Standard because they are delivered in a single installer, as described in the link below.  Has anyone successfully been able to differentiate between Standard & Professional in their software inventorying systems? We use Microsoft System Center Configuration Manager - the Display Name for both Standard and Professional both show as "Adobe Acrobat DC".  With previous versions, the Display Name would show as either "Adobe Acrobat XI Standard" or "Adobe Acrobat XI Professional" (for example).  Has anyone discovered any other fields that can be checked for differentiation?  We use software inventorying for costing, confirming our volume licence counts, etc.  And also for generating computer groups when the time comes to upgrade Standard & Pro to the next version.http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc-installsThanks

Where can I find my CC installers?Sorry but I cant see an obvious place to download theseAny help would be appreciated

Through a previous post, it appeared that Creative Cloud was offered under Azure platform, and subsequently a notice that Spark was offered under Creative Cloud.  Can someone clarify whether Spark is offered as feature on Azure?

Dear Adobe Community,We have an annual subscription to the full Creative Cloud products package, we originally had CC 2015 installed when we first bought it, which worked perfectly fine for every app and we had no problems at all.However now we have built a new Build File for the CC 2018 versions of the apps (including Photoshop and In-Design), they ask for a subscribed account to log in with. I have logged in with the account we use to manage our Teams and Packages, but it says that we don't have a subscription tied to it. This has happened with Photoshop, Dreamweaver and Illustrator CC 2018 so far, yet Adobe Acrobat Pro DC works perfectly fine.Can anyone offer any advice here? Or is it best that we attempt contacting whatever Adobe use for direct tech support? (Is there a direct email yet? Or is it just chat still?)Many thanks and best regards.Our Lady's Abingdon School IT Team.

When in the console I noticed a device license that was mistakenly deactivated. How do I activate it again?

I need to package the Photoshop CC 18.1.4 update in Creative Cloud Packager so I can push it to the computers in response to the Adobe Photoshop CC APSB18-17 security bulletin. But I don't see it in CC Packager. Is there some other way I'm supposed to get the patch? Thanks in advance.

Hello,remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...Thanks and regards,Tobias

hello I have an issue to assign new users to my business account, it keep telling me to purches new license to assign them?

HiI´m account administrator and I have many accounts to keep logged in to each computers and for internal security I do not send the password for the users .I´m do login into each computer and I  need with this login keep loged  for undetermined time, because after a time I do need makes a log in in to each computer with lost login again.Why does the adobe creative cloud client not keep the adobe cloud login for an undetermined time?Is there a setting to do this?ThanksCarlos Sao Paulo - Brazil

HYA,Our Company works on a Windows-Server-Terminalfarm (3 Servers an one Broker)I've installed Adobe Acrobat Pro DC on all three Servers.I'm wondering, if it's possible to use the installed Version of Adobe Acrobat Pro DC also as a Reader Version for the Users who don't have a Teamlicense.Or do I have to install the Reader too? Best regardsChristian

Am trying to install Adobe inDesign for a new person, they have been added as a member of the adobe team and license given to them. However when they download the software from the Adobe download page and try to install they get an error saying that the software is couterfit. have tried both the CC installation and the standalone InDesign but both give the same error. It is working fine for everyone else in the team.Any ideas?ThanksMatt

Olá! Tenho uma licença do Pack CC, mas gostaria de usar o ilustrator, o after e o premiere num computador e as outras aplicações em outro. É possível?

Dear Adobe Support Team,Could you advise me the below difficulty of Customer . Customer can't find the License in Adobe system for activation. So Pls help to advise. Tks.Beause of There’s no products under his ID. ID is as below(Edited by Moderator: personal information removed. This is a public forum accessible to all, please refrain from posting any personal information here)

I have this file structure which I extracted from the exe, and now I want to deploy it out via SCCMThis is my command - msiexec /i "AcroRead.msi" /qnIt installs fine, but an old version. 15.007.20033How do I deploy this and includes the latest update as shown in the screenshot above? 18.011.20035?  Using SCCM?Thank you in advance.

HalloIk bestelde Adobe Software via het KBC / Adobe - Home Use Program. Ik ontving mijn download links van Photoshop, Lightroom en Adobe Professional. Maar als ik wil installeren komt hij telkens vragen naar een 'serial number' maar dat heb ik niet.Hoe kan ik dit oplossen of hoe kan je een serial number bekomen? Bij Adobe Support alleszins niet.Graag een seintjeWillem

Good Day,I am trying to find out how to download DW 18.1 and save the download package to a system.  We have a couple of systems that I need to air gap the install to, but I am not able to download a standalone copy.  Also the CC we are using is on a MAC and we need the Windows version to air gap. Any help would be much appreciated.

I have Adobe creative cloud and acrobat pro DC.i'm using a loaner laptop and do not wish to download the adobe to this hardware.Please recommend an alternative a workaround for this.ThanksAISHALAND1@YAHOO.COM

I am currently testing populating the tHostPerms with the iURLPerms set to 0(Custom).  From my testing when you add a website e.g version:2|www.mysite.com:2 everything works as expected. The problem I am running in to is when I remove the website from the tHostPerms it does not fall back to previous expected results of blocking the links from the PDFs on site removed.Under default behavior for websites that are not in the above list: it is set to Block Access as the iUnknownURLPerms is set to 3 in the HKLM policies keyHas anyone else tried to remove links from the tHostPerms and experienced the same results?  I have tried clearing all IE cache and Adobe Acro settings from Appdata with no luck.Any insights are greatly appreciated

Preciso fazer metering dos aplicativos da Adobe listados abaixo, e preciso saber em quais pastas e quais são os arquivos executáveis utilizados.   ADOBE ILLUSTRATOR CCEADOBE INDESIGN CCE ETADOBE ACROBAT PRO CCEADOBE ACROBAT STA CCEADOBE PHOTOSHOP CCEADOBE SUITE CREAT CLOADOBE PREMIERE PRO CCADOBE FLASH PROFE CCEADOBE CAPTIVATF CCEADOBE ACROBAT PRO CCE ETLAADOBE FLASH PROFESSIONAL CCE EADOBE PHOTOSHOP CCE ETLAADOBE CREATIVE CLOUD CCE ETLA