Enterprise & Teams

We are currently unable to renew individual users team subscription for Adobe Acrobat Std DC  with our current renewed Team Subscription valid thruu Dec 2017.Scenario:User gets message "Subscription Expires", when activating our Acrobat Std DC according to the documented procedure, it looks as it works but then the applications reverts back to Acrobat Pro DC and says subscription expired?All user information looks ok on the admin console Team page and the users indivual Adobe Account page!We are also unable to remove users from the Team and reassign licenses?Any hints would be appreciatied!

Just discovered that packages that I newly created seem to completely lack signature.There is no lock to click at the installer prompt, and if I run pkgutil --check-signature on my newly created pkg the result is:Status: no signature.Packages created with Adobe Creative Cloud Packager should include a valid Adobe Signature right?Using AAM 10.0.0.49 and macOS 10.12.5.CheersMatt

Hi.  I am using WIndows 7 with a Creative Cloud Team membershipI got the Error 201 message when I tried to update.Then I tried to do the same process in Windows Secure mode with network getting the message that the CC app was damaged with option to repair.After the repair the application is uninstalled and I am still not able to download and install Creative Cloud from scratch.The applications will at some point need to get verified which will not be possible without Creative Cloud app.Where do I go from here? 

Hello Adobe Forums,I have multiple staff members who are unable to sync files across our network to Adobe's cloud.I believe this boils down to an issue where the required ports are being blocked by our firewall, I have seen other similar issues but no fix seems to have been found.On our site we are rolling out a newer firewall to replace the old one but this project could be a couple of years until its complete, I have tested under the new firewall connection this behaves properly.In order to allow staff on the old setup to be able to sync it appears we need to open specific ports to allow the files to sync, could anyone confirm if they have tried this step and if it fixed the issue, if so could you lastly confirm the ports or port ranges that need to be opened up.If it helps we use the JANET network on site which is an educational network

Hi,For the past week or so, I've been unable to download Dreamweaver 2017 and updates from the Creative Cloud Packager. All other applications download and build successfully. Dreamweaver refuses and simply displays an Oops there has been an error message. Opening the PDApp.log shows:06/06/17 14:18:09:982 | [ERROR] |  | ASU | PDApp | CCMEnterpriseApplet.HyperdriveDownloadProgressCmd |  |  | 7304 | Received error packet : <error> <errorType>GenericError</errorType> <isRecoverable>false</isRecoverable> <sapCode>DRWV</sapCode> <version>17.0.0</version></error>​Any suggestions or clues would be great.Thanks

We have a number of user who are being prompted for automatic updates, I have checked their registry to ensure bUpdater is set to 0, which it is, any ideas for other settings that might cause this.  Our package has been configured with the Acrobat customisation tool not to update and for most users is working as intended, thanks.

Hello,Our department is having SERIOUS issues with Adobe CC and network accounts when we migrated to macOS Sierra.THIS WILL BE A DEAL-BREAKER FOR US and our department cannot be recommending Adobe products if Adobe doesn't fix this issue with network accounts. I will recommend this posture to the Regents of the CalState Edu if this issue persists.At this point Apple is pointing to Adobe so I am posting here to see if anyone else has this issue:When using macOS Sierra client and a network account (home directories served from macOS Server 5.2), Adobe CC After Effects, Premiere Pro, Audition all crash or freeze upon launch.After Effects does this:AAWe think the Adobe apps cannot somehow access the network user's preferences folder.When we revert our Client computers to 10.11.6, Adobe works.When we use 10.12.3 Clients, Adobe crashes.How can we mitigate this under macOS Sierra?I posted this same question in the After Effects Discussion. It seems more folks are having the same problem. Any

I have cc team and I do not want to log in from mac

Need to use InCopy CC2014. Assisting someone in trying to get it installed on a new Mac.In the screenshot, on the left I see previous versions of Incopy but the person I am assisting doesn't see InCopy at all ( they were able to install inCopy CC2017)I'm confirming that they have a full CC license seat so not sure if that is a factor.Thanks for any help,Richard Velasco

Greetings!We have been attempting to install the initial Creative Cloud app.  We are able to download the files OK, but install continues to run into errors.  We've tried all the cleaning and the cleaner tool, with zero success.  We had a tech remote into our machine, with zero success.  He did suggest that we disable TrendMicro WFBS, which we will try at another break.  Hopefully this is the issue.Thing is we do have another machine this was installed onto before.Has anyone else run into these install problems with Creative Cloud?System:  Win 7 Pro SP1 (ugh, yes I know.  Win10 and new machines soon)Thanks for any insight.

Где скачать офлайн версию (полную) Creative Cloud? на этом ужасном сайте!!!!!Нужна для установки в компании, где нет возможности установить её online.

We recently purchased a block of perpetual Acrobat DC 2015 Standard and Professional  licenses.Unlike the past where IT could download the install from LWS and enter the key for the install, now the install wants us to create an Adobe ID for each user.We can understand that for a subscription purchase but why are we getting this for the perpetual licenses.   This is not practical or sustainable for every end user to be asked to set up an Adobe account.  We don't want to have to do that which is why we bought perpetual. licenses under TLP.We contacted both Adobe support and our reseller for help and they both gave us guidance on how to get around this but neither worked.We got a special download page from Adobe support but that did not work.    It still demands an Adobe ID.We got guidance about using the offline exception feature from our reseller and that did not work.  Error message:  Offline exception grant process failedCan anyone help us

Is Acrobat X Pro and Standard compatible with Windows 10? Our enterprise has a large number of licenses and we need to know if we need to budget for an Acrobat upgrade when we move to Windows 10.

Hello,Just wanted to start off saying that you for reading. Now into my problem.I am trying to install Adobe Acrobat Reader DC 17.009.20044 with SCCM 2012 R2.i have tried around 20-30 different scripts to get this to install with no luck. I found an article of how to slipstream the MSP files into the MSI using command line and I am also using an MST.I have a powershell script that copies the installation files from the share to a target folder on the C:\I then have powershell run a batch file and that code is down below:"C:\Source\AdobeAcroCleaner_DC2015.exe" /product=1 /installpath=Default /silentmsiexec.exe /i "C:\Source\AdobeInstallFiles\AcroRead.msi" PATCH="C:\Source\AdobeInstallFiles\AcroRdrDCUpd1700920044.msp" TRANSFORMS="C:\Source\AdobeInstallFiles\AcroRead.mst" /qnNow when i ran the MSI through the adobe customization wizard it says i must use a setup.ini file so i created a blank one. On the adobe website it says I don't need a .ini for installation using command line and MSI.

I am having an issue installing an Adobe CC 2017 package I created, which includes every app in the suite. I've successfully installed on multiple machines running Windows 10 x64 that did not have any of the Adobe CC 2015 apps installed. I am now trying to install on Windows 7 x64 that has some Adobe CC 2015 apps installed, and my installer is consistently crashing about half way through. It makes it through about 15 apps before it starts to rollback and uninstall them. Any thoughts??

I am having difficulty with Adobe installing without the serial number. I have downloaded the "Adobe Customization Wizard X" For installing Adobe Acrobat. Created a Transform to install silently. I did leave out the serial number because we don't have a volume license, we just have about 150 various keys/licenses. I am hoping for it to prompt for the serial number at first use. Below is my command line Syntax:msiexec /i "C:\Temp\Adobe_X_Std\AcroStan.msi" TRANSFORMS="C:\Temp\Adobe_X_Std\AcroStan.mst" /qnHow do I get Acrobat to install without a serial number from command line? Any guidance is much appreciated. Thank you

IT finally upgraded us this week to Creative Cloud for Teams, we had CS5.  Any advice or case studies on how to take full advantage of it?  We mainly do Packaging & Production art for tools.

Why is it so difficult to install Adobe CC enterprise edition (MAC) for my office staff? I get insconsistent results. First 2 macs will usually work.. then it will fail for the rest of my colleagues. Pls help.This is the message that i get after the 3rd macs onwards. I even used the CC Cleaner Tool before every installation

HelloIs there a central place that indicates which machines the licences are installed on?In our case, we have a good deal of freelance staff. The come and go and sit a different machines. I wish to know if there is an easy way of tracking installed software.ThanksPaul

I have 5 serial numbers (10 total licenses) for Acrobat DC.  Everytime I sign in on one computer, it screws up someone else in my office.  I talked to support today and they told me that he isn't showing any of these licenses as being used.  I have entered the correct serial numbers every time i install.  I am getting so frustrated.  I have too many licenses and is still telling my I don't have enough.  All serial numbers are registered under my account.  Can you only so many licenses under the same Login?   Anyone else experiencing this?  Any advice is welcomed.  

I need help in puchasing Acrobat Standard XI box (CD) 3qty for our customer.Can I buy the Subj in Moscow?

I'm based in Fiji but bought the software from Adobe NZ website as their isn't one here. I didn't receive a receipt and don't seem to be able to access anything resembling photoshop. The purchase has been registered on my credit card statement though. I can't seem to call the 800 number given as the contact......perhaps due to being overseas.Any thoughts on how I can get some help to sort this out??

1.No registrated products on my Adobe ID page. Licence number (Removed). The licence belongs to the company where I'm employed. 2. The product tend to stop working after approx. 30 days. Why?

I am wanting to assign a value ($36.00) to a name if placed in one to five fields and add the total. Example: Field 1 = John, Field 2 = Left Blank, Field 3 = Paul, Field 4 = Pam, Field five left Blank. The there with names would be $26.00 each and so the sum of the five fields would be 3 x $36.00 = $108.00. Any and all assistance would be grateful.Dallas Mark

I am attempting to install AUSST 4.x on server 2012 R2 but all I get is a command prompt that pops up and quickly disappears.  This would be used for CC for Teams