Enterprise & Teams

I am trying to deploy a 50-user TLP licence of PSE12 to 50 PCs without having to visit each PC, as was possible with previous versions.I have the silent install completing without error but the product is not activated, and needs me to sign in with an Adobe ID on each PC. Even once per PC, this is not acceptable for a network install. Also I note that end users can Sign Out of the Adobe ID thereby deactivatingthe software for all users of the PC, until I revisit and sign in again. And no, we are not going to give all users the Adobe ID credentials. Even before events of the past week The PSE12 install logs shows "Override files does not exist . Overwrite the value of Override dir to be a blank string" - it is not finding application.xml.override, even though the file is definitely accessible in the right places and is in UTF-8 format. (In addition, therefore, updates are not suppressed.)My hunch is that the application.xml.override mechanism has been removed from PSE12 because of the n

I have the Creative Cloud for teams version 2015. I am a graphic designer and I work with others who also use the creative cloud but all have 2017, updated version. For some reason, I am unable to update to the 2017 version from my creative cloud app. I would very much like to have access to the 2017 version because I pay just as much for an outdated application. Let me know, please:)

I have a desktop pool that is licensed for Adobe Acrobat XI. These pools work off of a parent image that is used to create all of the desktops. I install Acrobat and enter license info at that time. When the users log off the desktops are refreshed to the original state clearing all user data. Each users profile is copied to a network location which includes a copy of the registry. Recently I tried to patch Acrobat to make sure it is secure and then redeployed it. Afterwards users in this pool get a popup about upgrading to DC or continuing to use the trial version and are asked to login with their Adobe ID. I did find some registry entries to remove the search for updates link in the help menu and it seems to have stopped the icon from showing up in the system tray when there is an update but how do I get rid of this and the sign-in popup? It confuses the end users, I need it to be blocked -

We have a training department that has several classrooms where they teach various topics using the CC apps. I have been given access to setup Adobe accounts for licensing CC 2017 purposes. Is there a way to tie more than two licenses to an email address and one Adobe account? If so, how do it do it and how many licenses can i tie to one Adobe account?

okey listen i have a problem .we have the team cloud on the computer of my boss, she has all the creative cloud apps bought and available ..i only have the illustrator app on my computer but i need indesign and photoshop -> she doesn´tmy question is now how can we change the licenses ? i want to use the whole creative cloud and my boss only wants to use the indesign (if its not clear we own one creative cloud and one single ilustrator!)thank you for answering i hope we can fix the problem

Hello,I recently installed InDesign 2017. I still keep CC 2015 and CC 2014 on the machine.Now I wanted to run CC 2015. It does start (splash screen), then crash and I get the folllowing message:Headline:Configuration ErrorContent:A problem has occured with the licensing of this product. (...) please restart your computer (...) if this does not help contact the Customer Support. Error: 131:20InDesign 2014 and 2017 run smoothly without any problems.I restarted the computer with no result.I updated InDesign 2015 to the current version with no result.Anyone has a clue? Anyone has an idea what this error message means?Thank you!Jjj

Hi all,I'm read that: Using the Adobe Update Server Setup Tool (AUSST) Very interesting for my company, sorry, but... where can I download Adobe Update Server Setup Tool 4.1?I didn't find anything, except AUSST 3.0 from here: Creative Suite Enterprise Deployment | Adobe Developer Connection (with http://download.macromedia.com/pub/developer/creativesuite/AUSST/AUSST_3_0.exe  link).Thanks for you answer!

I created a package before and when I attempt to create another package, I select the wanted applications and once the package start to build, it stops at 1% with the following error, "Invalid Download file, please try to create file again." I've cleared my cache, rebooted the system, restarted the packager, uninstalled & reinstalled cloud packager, all with no luck. I attempted to look through MANY threads on Google, and Adobe's forum, but could not find anything that matched my issues as I'm working with only one package, and with the enterprise packager.

We are deploying Acrobat DC to all of our Paralegals, but not to EVERY user in our firm.  However, we have 3 stand-alone workstations which are used for research purposes.  These work-stations require DC to be installed for a few document assembly purposes.  However, we realized that the workstation prompted the first user to log in, and this user has. And how her information is associated with this stand-alone PC. We don't want this. But since DC (seems to?) requires an account, I need to determine a few things.what is the best recommendation for configuring these workstations which will be operated and used by several individuals and NOT associated to one user. (the same users will return to their personal workstation and use their DC version for in-depth work, but cannot do the research at their workstations. Hence the need for the stand-alone PCs).How to we remove the user's information which is now appearing under IDENTITY on the stand-alone workstation Acrobat?We c

I was given Adobe Creative Cloud for ETLA with my college program and when i downloaded it it gave me just the free trials instead of the actual programs. I don't know if i did something or what but me or the IT department can't seem to figure out what is the problem.[Moved from non-technical Forum Lounge to specific Program forum... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

We have Acrobat DC Standard (volume license) installed on a terminal server. It keeps prompting users to license the software every time it opens. It seems like a profile issue, but the licensing will not stick when we log in with the individual users we have set up. How can we get it to stay licensed?

My desktop has Adobe Acrobat Reader DC but I need Acrobat Standard DC.  Is this an upgrade that I can do or do I need to purchase the entire Acrobat Standard DC software?

Freshly downloaded package built with updated CC Packager app on a clean install of Mac OS 10.11.3. Install hangs forever. Three attempts same result.Anyone else have this issue?TIA, David LInstaller Log:Feb 23 08:31:10 sawyergdlab01 Installer[336]: LSExceptions [0x7ff14a50c7b0] loadedFeb 23 08:31:11 sawyergdlab01 Installer[336]: @(#)PROGRAM:Install  PROJECT:Install-1000Feb 23 08:31:11 sawyergdlab01 Installer[336]: @(#)PROGRAM:Installer  PROJECT:Installer-853Feb 23 08:31:11 sawyergdlab01 Installer[336]: Hardware: iMac9,1 @ 2.26 GHz (x 2), 4096 MB RAMFeb 23 08:31:11 sawyergdlab01 Installer[336]: Running OS Build: Mac OS X 10.11.3 (15D21)Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: TMPDIR=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: __CF_USER_TEXT_ENCODING=0x0:0:0Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: SHELL=/bin/shFeb 23 08:31:11 sawyergdlab01 Installer[336]: Env: HOME=/var/rootFeb 23 08:31:11 sawyergdlab0

Inicialmente fizemos o download do Adobe Creative Cloud Packager 1.11 Installer for Windows no site da Adobe LWS; - Executamos o Packager com a opção Aplicativos de desktop da Creative Cloud para governo; - Posteriormente fizemos a criação do pacote completo (32bits e 64bits) com todos os aplicativos disponíveis; - Ao executar a instalação, os aplicativos são instalados na máquina até que aparece o aviso de falha na instalação e todos esses aplicativos são removidos.Bem, segue o log: ?02/17/17 13:50:20:828 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | Build Version - 1.11.0.3402/17/17 13:50:20:840 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | Logging Level verbosity Set  to 402/17/17 13:50:20:903 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...02/17/17 13:50:20:903 | [INFO] |  | ASU | MSIInvoker | MSIInvok

Hi there, CC application won't let me install apps, it gets hung on the screen grab belowhave internet access to adobe servers etc.have uninstalled & reinstalled the CC app etcthanks

Hello,I am in need of knowing how to activate the Adobe Acrobat Pro 11 purchased through my organization. The actual order confirmation email was sent to the person whom the name was used as a requestor of the software(company limitations). However, the software needed to be deployed in to my machine where I belong to a different location. Relying on this forum, is there a way to delegate the software rights to another person for deployment?

My company uses a web proxy and firewall. There is a ton of documentation for creative cloud products and making them work by whitelisting urls for a web proxy, but I cant seem to find a definitive list for DC/Acrobat. The closest thing I could find is this, from this link.Introduction — Enterprise Administration Guide May 10, 2016http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html#may-10-2016UI and feature updates.See also the Release NotesThe following list contains changes to the enterprise-related features and documentation:Support for VMware Horizon server for streaming to Windows machines via VDI.Added this enterprise-specific What’s New section.Added virtualization overview section with licensing support details.Added SWID collection scripts.Added GUID definitions for DC.Added new network endpoint details:ardownload.adobe.comarmmf.adobe.comtrustlist.adobe.comcrl.adobe.com/cds.crlans.oobesaas.adobe.com/ans/v1/smsarmmf.adobe.com/onboarding/smskill.txtWe are not

We have a piece of main software from a vendor that can only user a few older versions of reader or DC. I'm able to get the 11.0.10 exe and deploy it via a batch file, but I'm curious as to the MUI files. will the update files deploy the same way? I need to get to 11.0.18. any help is greatly appreciated!

Hello,I have been trying to download the correct file to reinstall Acrobat Professional 9 using the method outlined in Acrobat 9 Pro and Acrobat 10 Standard Volume License . I am navigating to adobe.com, signing in, copying the contribute link then copying in the correct download link and receive a message informing me "access denied". I have tried with both chrome and firefox so I don't believe it is a browser issue.

Hi!We got 5 users working with Adobe CC in our company. Since our internet connection doesn't allow us to all have them do online updates, we'd like to download the updates at night and distribute them to the users when they're not logged in on their computers.We got a software distribution running, so my question is, where can I get real offline updaters to all the CC applications? Is there an all-in-on updater for all applications?

Hi,We have Acrobat XI 11.0.03 installed on 3 terminal servers here.One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.____________________________________________Application Error 1000 :Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4Exception code: 0x40010006Fault offset: 0x0000c54fFaulting process id: 0x1958Faulting application start time: 0x01d1d06b8e6fd964Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exeFaulting module path: C:\Windows\syswow64\KERNELBASE.dllReport Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a____________________________________________So Ive installed the update to Acrobat XI 11.0.16 with no success.Installed the Application manager 10.0.  Performed multiple reboot and a repair with no luck.Also disabled the AV (we use bitdefende

I have an Enterprise account set up by my school but whenever I try to login using the sign into Enterprise account button and put in my school email, it sends me back to the normal Adobe signin. I have no other Adobe accounts with my school email so why wont it let me put in my password before sending me back to the normal Adobe signin screen?

Hello We are a college and students are downloading adobe products. I have not created a package, just a licence file. When students install the software it is a trial.  We have setup 2 licence files (Mac & Win) which they can run on the devices which should activate the software.  This is not working?After running the Adobeserialization file, in Creative cloud the apps still display that they are a trial.  There are no errors when we run the licence file.

We are trying to selective disable some of the Online features, pretty much everything excepting the SIGN feature. We suspect the ONLINE feature  may be causing random hangs, however the registry key seems to only disable ALL of the online features, and not selectively.The symptoms we have seen are random hangs. We are running on 11.0.17 of Acrobat XI.The hangs actually happen when you start Acrobat Pro or Reader, click OPEN... and it hangs for about 2 or 3 minutes. Eventually it will bring up the OPEN FILE dialog.One solution that seems to be a workaround is if we RESET the IE11 browser, the problem seems to disappear.The other caveat is we are going through a proxy (Websense), but again in 98% of the cases it normally is not a problem.Any advise or thoughts appreciated.

I'm using Windows 10I have an Army JELA contract version of the Adobe CC 2014 suiteI downloaded the app updater thinking that it would work for me and only update what the contract allows. After Photoshop was upgraded to Photoshop 17, I figured I'd give it a try as all of the other apps were being down loaded/installed. But the Photoshop 17 version is a 7-day trial and my previous 2014 version icon doesn't work.So here's the problem...I have Adobe CC installed on my (Army) networked desktop PC and even though I've had the suite on that PC for a year or two, the download/update I was attempting today was on my new laptop that I've only had for a few months. I was updating my laptop suite apps because every time I go to edit a project using my new laptop, that I had created on my desktop PC, I get the error about not having the current version and that I can't open the project.So, now it appears that I can't use Photoshop on my laptop (which I use exclusively for Adobe CC suite use now)