Enterprise & Teams

  Hey guy, I want to access as the only user at my company, the admin console but it is not possible. There is also no support option. So how can I access this portal? There is no administrator since I am the only one with an Adobe license, which I bought for myself

I have a company in which I have a custom silent install interface in which i install all the apps I need after formating any computer. I managed to update all apps exept the adobe reader whish I have a Liscence to distribute. If anyone can help me compress the several decompressed files earlier in the setup to a single msi file please help me

Hello. I need to change our company's credit card information but there's a bug in Adobe Admin Console that keeps loading some parts in the page eternally and I canot forward. I've tried to do it in Safar and Chrome, with some different Internet connections (if it's something in my company's firewall) and with Adobe Help's Chat, but is REALLY USELESS. I already have 4 notifications and I'm worried that Adobe can suspend our licenses.

I own a personal and business account. As part of my business, I manage Adobe for several other businesses.When I log into the Admin Console, no problem, I can pick which organization to manage from a dropdown list in the top right toolbar.But after these recent changes, Adobe made, when I log in to the Accounts page, my default Organization name is one of my client's not mine. And there is no option to change my Organization name to match.To be clear, I don't need to change an Organization's name. I need to assign the right Organization to my default Accounts profile.Any ideas?

Hi i looked into the ability to force users to use MFA and even potentially use SSO. i've read that i need an enterprise account but dont know how about getting that. help appreciated.  

Buen día, al configurar mi paquete de Creative Cloud habilitando la sincronizacion de archivos e instalarlo en los equipos cliente aparece la leyenda "almacenamiento en la nube, sincronizacion de archivos desactivada, ponte en contacto con el administrador de TI" alguien sabe a que se debe este mensaje, ya intente crear el paquete creative cloud con todos los permisos posibles y ni asi se habilita la sincronizacion en la nube.

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

We are about to change laptops at our company, however we would like to reduce the capabilities these would require. Hoping to reduce the amount of decentralized hardware we would like to run Adobe Creative Cloud in a server. Is this possible? How would the user experience degrade? How fast an Internet connection would be recommended for the user?

I have Adobe for Enterprise through my employer Amazon.  I used to be able to log into Acrobat on my desktop.  Last year it started requesting me to log in and  provide serial number.  I do not have a serial number as it was used when program was purchased back in 2020 to register.  It is hurting my productivity to constantly having to open the web app and upload files to edit.

Hi,How much does a VIP plan cost ?I have 10+ users 

Hey guys, From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.When we open the creative cloud and log in, this works well.Different users, different PC's.. all same behaviorAdobe premiere version 23.3 I tried what i found on internet : restart , windows credential manager.We turned of the virus scanner and so.. but no solution. We are on a PC, windows :   Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??Creative cloud works perfect

Hi,I'm an Admin in a small team of 10 users of Adobe for Teams.All users were able to install whichever app they wanted just by clicking install in CC desktop app.They were simply invited via email from teams admin console.But for a few months from now, when new users registeres, they can only install all apps at first launch. After that they get a message 'you don't have access to manage apps - contact IT admin'. As a workaround i create a unmanaged package of apps and install it instead of current install of adobe cc.How I can set my team that way that every user can install whatever they want?Thanks!

My support tech left the conversation for no reason, without fixing anything. 

I'm trying to get info on ADLS live training for Workfront for IBM employees. The various contact buttons are all non operational and there is no form. Who can help please? 

I accidentally deleted my student account and I IMMEDIATELY need it back please help me

I got error 113.  I tried everything HELP! I've had this error for 3 days.   [Edited by moderator to assist language translators.]

I wanted to use the new ai tool, but it says I´ve to be 18 to use it. I am, but how and where can i change it?

I'd like to delete some users from our Org, but I don't want to delete their cloud data.It looks like data is retained for at least two weeks, but I was wondering if there's an official retention period.

Wir administrieren unsere Lizenzen für unser Unternehmen über die Admin Console und möchten zukünftig unsere Lizenzen über eine Fachhändler beziehen. Wie kann ich diesen Fachhändler in der Admin Console verknüpfen, damit der Bezug neuer Lizenzen über den Fachhändler läuft.  In der Hilfe habe ich nur einen Eintrag gefunden, wie man den Fachhändler wechselt. https://helpx.adobe.com/de/enterprise/using/change-reseller.html#:~:text=Fachh%C3%A4ndler%20%C3%BCber%20die%20Admin%20Console,Stunden%20den%20Fachh%C3%A4ndler%20zu%20%C3%A4ndern.

Can I control the language of the user invite email to Teams?I have read answers from 2014-15 which indicate the language is tied to the VIP program country? 

Hey, I'm currently unable to procure additional licenses for Acrobat Pro in the VIP admin console, an error is generated "Something went wrong. We're working on the problem. Please try again later." Screenshot below  Does not appear to be a way to see details of the error in the add licenses window, the issue is not shown on https://status.adobe.com/ and I don't see any reports of this issue here, I attempted to add a license from a private window in the browser as well to rule out browser cache or cookies. Is this a known issue? If so, is there an ETA on when this will be resolved? Please let me know Thank you, Caleb 

I'm using CC on a Macbook Air with MacOS 12.6.2. My CC is stuck at 0% updating. I need to install Adobe Reader but it can't install while the update is being processed.   I can't delete the only CC app I still have (Camera Raw) as it needs updating, which I can't do until CC is updated. But CC is stuck on 0% updating... You see my problem!   I went the back route and deleted all CC related apps and files and managed to finally reinstall the app, only for it to be stuck at 0% updating again. If I've just newly installed it, why does it need to update? And why won't it? Please help!

Hello all, this question is from an admin perspective, I have a user that has the full cloud suite/license but is unable to use the XD  desktop app. The XD app isn't showing up as an option on desktop or when siging into any web broswer. It's not that it wont open, it's jusst not present among in the apps . Adobe chat is down and the contact numbers don't work, any help torubleshooting this is greatly appriciated.  I've tried removing the user and readding her and also removing the SSO feature. Created an email alias and tried to back door it that way and still noting.  The Mac OS is up to date and has plenty on space. Attached is the desktop error she got the last time XD wass opened before it dissapeard. 

Hello!The account I use is corporate so please let me know what should we change through the admin settings in order to activate "Beta app" in the categories and eventually download Photoshop Beta.Thank you in advance,John M.

Bonjour,je possède une licence d'équipe Adobe Stock. Dans mon administration Adobe, j'ai paramétré 6 équipiers. Impossible de leur attribuer cette licence, car on me demande une licence par utilisateur, alors que c'est une licence d'équipe.Pire, quand je me connecte sur Adobe Stock avec le compte qui a acheté cette licence, je ne peux pas charger d'images, on me dit pas de licence.Je m'arrache les cheveux sur ce problème depuis un bon moment. Quant à avoir un rendez-vous avec un technicien, on me propose un rdv à minuit.La question est simple : comment attribuer cette licence d'équipe à l'ensemble de mon équipe, dont moi-même.Cordialement