Enterprise & Teams

hello In my company, we have arround 50 individal licences (adobe 2020, with serial), and we want to see if we could join them into one global licence manageable trough admin consol.thx

I noticed in my Admin Console under Products and Licenses that for Adobe Illustrator I have 2 quantities. I believe this needs to be corrected because I only require 1 quantity. Can I cancel 1 Adobe Illustrator quantity?

Hallo. Ich habe ein Abo für Photoshop also darf ich offiziell im vollem Umfang es nutzen. Ich habe es vor tu lernen und vielleicht damit geld zu verdienen.  Meine Frage ist die.  Brauche ich eine separate Lizenz von Photoshop [wenn ja welche und wo] die mir durch Photoshop bearbeiteten Bilder zu verkaufen erlaubt? Oder reicht es wenn ich die Abo für Nutzung hab. ?  Ich bedanke mich im voraus für die Antworten. 

I've cancelled my subscription to open a new one and all my files I wanted to move over have been deleted?

This Error Pops up every time i launch Photoshop. I am using an enterprise account from schoo, and it works just fine on my laptop.I have tried every method of fixing this including deleting all files and registry  Confession: I did have a cracked version that I didn't know about which i think is why it's not working

Hi there, I have an Enterprise Adobe CC account and after creating a new library folder and adding assets into this, the folder will not sync. I only noticed this issue because when sharing the link to the folder to my colleagues, they told me the folder appeared empty. Have attached a screenshot of the issue.Any/all ideas welcome, i recognise it could just be a problem Adobe side but would be good to get this confirmed so they can fix if so? 

I own a Creative Cloud for Teams subscription that I use regularly between a desktop and a notebook. Rarely I need to use the software on a third machine. However, I need to use Adobe Acrobat daily on that third computer. What is happening now is that I need to constantly logoff/logon and deactivate one of the licenses, just because of my need to use Acrobat on one of the machines. I'm thinking about getting an Adobe Acrobat license for the third machine.  My question is this: when I will login on the third machine with the intent of using just Acrobat, if I assign an Acrobat license to my AdobeID, will "Adobe license server" apply my Acrobat license? Or my Creative Cloud license? I'm thinking I can create a different AdobeID just for Acrobat. However, on my phone I use Adobe Account Access app and also Adobe Scan. I'm worried that this will all become a mess even worse that just having to logon/logoff from one of the3 computers as I have now. Can anyone provide me

I previously bought 3 full adobe creative licenses from a reseller but now they have expired.I accidentally added 3 licenses to my profile( VIP) from the adobe site. How do I delete them from my profile?they have been added but cannot be used because they are still to be paid and I don't want to pay them.Thank you

I cannot find "Reports" in "Insights" in "Admin Console". May I know how to open it? Thanks.My Company Account InsightsOnline Capscreen:

Hi there, do you know if there is a way to measure the usage of Adobe products per user? I would like to see if all users who have assigned licenses are using them and to what extent.

My credit card will expire in a month but I already paid the yearly subscription in november. Will anything happen?

Hey! I have my Adobe Creative Cloud assigneed to my google account. I would like to disconnect it from my google account and use diffrent way to log in or connect it for example to diffrent (not gmail) personal email.Is that possible?

Hello,,Multiple Creative cloud users are facing the atatched issue. Tried uninstllating and reinstalling CC, but no luck , Tried removing service.xml file also. This happening for MDM managed and non managed mac devcies. Please help. Users are logged in with enterprise ids. Regards,Vysakh

How do you handle users who only use a product once every quarter or once every 6 months? Could I shuffle licenses in the admin center and only apply the licenses to each user when they need/request them?

Hi Adobe people! I work for a large organization through which I have an enterprise ID for Adobe. They just switched up how we're supposed to login. They gave us something called a Federated ID. They said that during the new sign-in process we would have a chance to sync our CC Library and Cloud documents but it never gave me that option and now it looks like my cloud is empty, like I just started a new account. The weird thing is that on certain applications, including on this forum, you can see my account history and I can even get access to my Library, but since I'm using the exact same email address that I was for the old account, I can't share my library with myself because it says I already have access. But it's not showing up in the actual apps. Any ideas on how I can access my old CC Library? I'm using the same computer.

Hi, about a month ago I lost access to my student adobe creative cloud account as well as access to all my files on Lightroom without warning. I go to university (and have recently graudated) at a school that offered access to all creative cloud apps. I want to be able to download all of my Lightroom files because I didn't get a chance to before I lost my access without warning. I was looking at the migrating student assets page and was trying to do that, but I kept getting an error. Whenever I try to log into my student account/email, it always gives me an error saying access denied. I just want to be able to download all of my files. I have contacted adobe support with no luck and I have been trying to work with my school's IT department, but they are also not helping. When I contacted adobe support they said that my school email did not have an account? Any help would be greatly appreciated. 

Hello! I have recently been tasked with migrating off of the onprem python job of syncing users from active directory to the adobe identity management tool. When reveiewing all of the documentation for SCIM provisioning for Adobe, there is no documentation about group management via SCIM. When trying to test user sync between Azure and Adobe, I noticed that the user account will get recreated and no groups will be added to the user, so all products and groups information gets deleted. Are there detailed instructions somewhere on how to adjust the SCIM user and or group mappings to send this group and product zone to adobe so that information is synced correctly? Or are there ways to manually map the group name to what currently exists in Adobe as they are different and synced via this python job?

How do you delete all files from Adobe Cloud documents? How to stop users from saving to cloud? I have removed files but they are still showing in storage report on dashboard. 

Wir haben vor kurzem das erste Mal über die Adminconsole weitere Lizenzen bestellt. Die klappte schnell und unkompliziert. Nun wollten wir weitere Lizenzen ordern, was fehlgeschlagen ist (siehe Anhang) Kann hier jemand weiterhelfen? 

We have several CC Libraries that are necessary enterprise-wide and others that need to be kept to certain groups, but it's not clear how to indicate when one is open to all or not. I know this may be an easy thing, but I'm not finding any instructions about this anywhere. • CC Manager 5.10• MacOS 13.3.1• Created several CC Libraries by different people, keep getting different levels of who is able to access the libraries (Everyone - Members/Workspace + direct invities vs. direct invities only)• Would like to actively control who has access

I'm trying to install from creativeclouds, but it keeps failing. The feedback I'm getting is "XD is'nt available for your device"

Hi community, have a problem with assign licenses to users, the problem affect all users, not permit assign your´s licence. Error: {"error_code":"401013","message":"Oauth token is not valid"} Anyone with a similar problem ?

Hi, I am a student using my college enterprise license to work on my personal computer. Everything was working fine until it stopped. I contacted the college IT and Adobe personnel and they verified that everything looks legit on their end but I still can't access the programs I need for my class. I can't even reach virtual assistance on the Adobe website. Does anyone have any idea how to help me?

Hey! I have students enquiring about the paid student subscription to ACC. Currently, they have free access to ACC 'on campus' but not remotely. They want to continue their work from home therefore, they are looking into the student discounted subscription at £16 per month. My question is, if the sign up to the paid subscription account, can they sign in using their university account and continue their work or, do they create new account and then have to migrate all work across? Thanks Kev. 

Is it possible to run a report or show when the license was last accessed by the user?