Enterprise & Teams

I logged into my account today and it shows zero products but it shows my subscription is still active??!! Adobe PDF Pro, Adobe small biz sign, the entire creative cloud is GONE!   Can anyone help with this?  Because I call support and the line doesn't ring once I go through the first level of the phone system.

Had the same error. Apparently you are not allowed to add other files (at least msi files) in the same directory where the setup.exe is. Deleting the extra msi-file I had added fixed the issue for me.

Hei, I am Adobe CC Administrator for our office. We have 11 active VIP lisenses. Do I understand it the right way, that it is noe (after October 2022) possible to share one licence? Or if not so, what is the "brukergruppe" option? Thank you in advance for your kind answer, Eva

Every single time I go into the Admin site there is something new. Today, I had just been in and was managing users. Not that you can ever delete a license and then minutes later instead of showing Product license now they all say User. Also I spent an hour with a user trying to install Acrobat and no matter what we did it kept asking her to buy a trial. This was after deleting all Adobe products including creative cloud.I AM SICK OF ADOBE and your lousy chat bots and crappy customer service

I'm trying to setup SSO using Azure AD.  But when I go to Identity Settings in the admin console, I don't have the create directory option as stated in the setup guide.  If I go into the existing directory, there are no domains listed and no option to add domains either.  I am set as a system administrator for the account.

Our company renewed our subscription under the Adobe Enterprise Plan but they used a different name. Now my saved PROJECTS are gone in Adobe Express. How do I get them back?  

Bonjour, j'ai effectué un paiement pour le renouvellement de mon abonnement annuel à la suite creative cloud. Malgré ce paiement, l'accès à la suite a été coupé car vos équipes n'arrivaient pas à retrouver la trace de ce paiement. Après avoir échangé quotidiennement par téléphone, mail et chatbot avec votre entreprise depuis le début du mois de Mars, vous avez fini par retrouver mon versement (qui était effectuf le 1er mars).Le 12 avril, finalement, un certain Darren m'a confirmé cette information par mail depuis l'adresse cttpombx@adobe.com. Bientôt 2 mois après, je n'ai toujours pas accès à la suite pour laquelle je vous paye. J'ai bien eu les excuses pour la gêne occasionnée, mais je serai plus intéressé par la récupération de mon compte afin que je puisse continuer à travailler. Pouvez-vous faire quelque chose ? 

I am a system admin for Adobe in our company.  While the Adobe Admin Console helps to see how many users are license, and what apps they're licensed to, what is missing is the ability to view when the last time a user actually USED their license, and what devices their license is tied to.  Account.adobe.com is where each individual user is able to see this information, so why is that not tied to the Adobe ADMIN Console?  Because this doesn't happen (yet), I have to go to 6 different places to obtain this level of data.  Additionally, the Adobe Admin Console has introduced the Storage tab for our organization, and I can view what users are using this feature, but what I can't see is what data is being stored.  We need a way to determine if PHI/PII is being stored in the cloud, and without a way to view what files are being stored in a user's Storage account, I have no way to determine if these user's are violating our company policy or not.  

Is there an option or a place where I can see which users are actually making use of the Adobe licence assigned to them? Id like to see the last sign in date for example. Some users switched job internally and don't need the full package of the creative suite while I'm running out of licences for those who does

Recently when I add a new student user to CCE All Apps for K-12, it gives her a "Business ID" instead of "Enterprise ID", any idea?Cheers

I am new to deploying Adobe products and am currently trying to sort out a deployment of all software to 100 devices within a school environment.Following the instructions from Adobe I have downloaded the Creative Cloud Packager and used that to download the installer for the software.It has created a folder within the specified directory. Within this there is a "Build" folder, a "Exceptions" folder and a .ccp file.Within the "Build" folder is an .MSI which I'm assuming is what I'm supposed to run to install.If I double click this is brings up the standard Windows Installer dialogue and the bar runs through almost twice before stopping then rolling back. I get no error messages at this point, the dialogue just closes.The machines Event Viewer logs show the following:"Product: Adobe Creative Cloud Apps 32bit -- Installation operation failed.""Windows Installer installed the product. Product Name: Adobe Creative Cloud Apps 32bit. Product Version: 1.0.0000. Product Language: 1033. Manufac

Maybe Im missing something, but now when i login I can't seem to choose between persoanl and business accounts.  It used to give me that option but Im not seeing that anymore.  What am I missing?

I have a user who has a fully paid-for (company) Acrobat licence. Whenever she tries to use the tools within Acrobat, it keeps prompting her to pay. She is signed in and I can see a licence assigned to her in the admin console.We've tried fully removing and re-adding her. As well as uninstall/reinstall. At a bit of  loss now on what to do.

Our end users download the Adobe Creative Cloud desktop app from the link below. Our application control software (Carbon Black) blocks the installation as unapproved. We have a software rule to permit publishers that have a trusted signing certificate as well the Publisher name listed in the metadata of the file. Is it possible to have Adobe include the Publisher name in the metadata? We obviously cannot create a software rule around the name, due to the fact a threat actor can create a malicious version of the file under the same name.  Creative Cloud desktop app:https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html   

We are an education environment with over 400 Computers where users use different machines daily, we have deployed creative cloud to all suites however I don’t want it to Autostart for all users as not everyone requires access.I have found a workaround by copying a preference file and putting it in the users appdata however this is a temporary fix as it sometimes requires a couple of logins, does anyone know a registry fix to disable this?

Buenos días.Poseemos una licencia Business del producto Adobe Ilustrator. Actualmente lo tenemos instalado en un equipo portátil. ¿Es posible instalarlo en un segundo equipo siempre y cuando no se estén usando a la vez? En este caso, ¿podrían indicarme dónde obtener las instrucciones de esa instalación?Muchas gracias,

We have a customer who just purchased 6 Adobe Acorbat Standard 2020 licenses through Lenovo and I'm not sure the proper way to managed these for a business. Is there a way to add these to an admin portal so they can be centrally managed and re-assigned to users as needed? Do we redeam all of them under a single account to retrieve the serial number and just install via serial without signing users into Adobe accounts? Or do we need to make a personal adobe account for each user and redeam the license under that user? Just looking for the proper way to proceed with this. I didnlt know perpetual licenses were even still sold. We typically just have customers purchase the necessary subscriptions via Adobe Business and manage them from the admin panel.  Thank you for any assitance!

Hello All, Have been testing CS products within home lab.  Was able to deploy CS2017 using Configuration Manager using Adobe Creative Cloud Packager package.  Now, I want to test the patching process.  How can, I patch CS2017 to CS2023?  I have only few apps that, I am testing (Illustrator, PS, Indesign & Dreamweaver).  I don't want to create another Creative Cloud Packager Package for CS2023.  Trying to find if, I can patch using the file through Configuration Manager.Appreciate your help.Ram

We have 2 computers still using Mac OS X Lion and and older version of Adobe CC. Our new Enterprise license is requiring that we have users log out and back into their Adobe Suite in order to continue using their appplications. On these 2 computers we can't log out. When selecting Sign Out, it pulls up the Adobe Application Manager in the Dock and the Creative Cloud Sign in/out window appears, but when we try to sign out it says, "Please reconnect to the internet and try again." Both computers do this and both are connected to the internet. I contacted Enterprise support through our Admin Console and they told me to install Adobe Muse and use it to log out/in. If that didn't work they suggested I try these forums and closed my case. However, Muse has been discontinued and the version I was able to find is not supported on Lion. We need to stay on this particular Operating system for about another month due to some other software considerations, but in order to continue using the Adobe

chcę pobrać fakturę - jako administrator widzę pod Admin Console tylko pustą stronę - co robić?

We are experiencing the same problem, it is causing a lot of angst with my colleagues who think this is due to non payment of the Adobe account

 After a crash of we tried to re-install Creative cloud setup, but the setup also crashed right after launching.even with a complete removal using the cleanup cleaner tool -> clean all After the cleanp and a reboot of the win2012r2 server, it still does not re-install using the setup tool and gives the following error right after launch: Antivirus was stopped, elevated access tested, no difference, any idea what to try next ? 

Estoy tratando de descargar Premiere Pro, pero cuando quiero iniciar la descarga se abre la aplicación de creative cloud y me muestra un mensaje de que es necesario un permiso de un administrador de TI, mi cuenta no está vinculada con ninguna universidad o empresa. 

TL;DR: I know with Enterprise I will be able to pool/reallocate storage across users. However, I'm unclear if this storage can behave more like a central file repository for consistent access and future reference, or if it has to be a spiderweb of individuals sharing folders and files with one another. ---------------- We have a dozen Creative Cloud Suite users and dozens of Acrobat Pro licenses, so we have quite a few TB of Creative Cloud storage. We are considering upgrading to Enterprise to gain SSO and more control over our storage so we can move away from our legacy on-site file server and start working more efficiently in Creative Cloud. (Ever more important as we have people working remotely.) I've researched across the Adobe Community and Help docs, and I can't find a satisfactory answer: can I use Creative Cloud storage to replace our old-school server? Organization and bloat may be challenges on our existing file server. Still, at least I have confidence t

Hello all,I am here for 600 Apple computers in an Editor Company, Germany. We have now three IC issues (version 15.1.3): Cursor is disappearing. Looking through this forum, this problem seems to be still unsolved ???We need in our company an older Version of IC because of Censhare ... Is IC 15.1.3 officially supportet for macOS Ventura?In some threads was mentioned: two external Monitors. In our case not true. Cursor disappears with our without external Monitors.Some people say: minimum Memory 16 GB, which is true with our hardware.Some people say: go to settings and something with dark or light mode (???) Any help would be appreciated marek