Lightroom ecosystem (Cloud-based)

Application: Adobe Lightroom Desktop — not Lightroom ClassicLightroom version: 9.6 x64 [20260923-1659-a32d844] (Sep 23 2026)Internal Camera Raw version: 18.7 [2743]Operating system: Windows 11 Pro, 64-bitCPU: AMD Ryzen 5 7430U with Radeon GraphicsRAM: 32 GBGPU: AMD Radeon (TM) GraphicsGPU driver / DirectX information: 31.0.12027.9001Display: 2560 × 1440Problem description:Lightroom Desktop intermittently changes or loses a crop that I have already set on an image.I manually set the crop and aspect ratio, continue editing the image, and everything appears correct.After I either switch to another image or export the edited image, I sometimes return to the previously edited image and find that Lightroom has changed the crop/aspect ratio automatically.For example, the image may unexpectedly appear with an aspect ratio such as 2:3 or 16:9, although I did not change or reset the crop.The issue occurs with both Sony ARW files and JPEG files.Important additional observation:When the problem oc

Hi.  I am using Lightroom (Lr) and Lightroom Classic (LrC) on a Windows 11 PC.  I use Lr as my master, to add and edit photos in the cloud, and then LrC syncs them to my PC.  I am only using LrC when I need a more sophisticated search function (or similar), and avoid editing with it, mostly to avoid confusing myself about the location of the master copy.  This has been working fine for a few months, but in the last couple of days something has changed: there is now a mismatch between what Lr and LrC regard as edited photos.  For example, if I do a filter search in Lr and LrC for the total number of photos I have for a particular camera, then they both agree on the number.  If I then add ‘Edited is true’ or ‘Edited is false’ to the filters, then Lr and LrC give me different numbers.  LrC’s number of edited photos is higher than Lr’s and from my point of view LrC’s is incorrect.  It counts photos I have not edited as edited.  It’s like LrC is seeing something that Lr is doing as an edit,

After Lightroom Cloud signed me out and updated, 20,000+ photos from 2025–2026 disappeared. Only older photos remain, storage dropped to 167GB, and Deleted is empty. I have a 1TB plan. How can I recover my missing photos and edits?

Can Lightroom pleasestop endlessly filling the AppData\Local\Adobe\Lightroom CC\Data folder with previews allow automatic deletion of previews after a duration of days allow the user to specify in preferences another location for previewsHowever, isn’t it time for Lightroom to be solely a photo editor.Please photo library management to separate systems. If a user has a better management system … and today almost certainly does … you have zero need for the Lightroom library, Lightroom cloud storage. The Lightroom library is a quaint old timey system that needs to go away.

Hello Adobe Lightroom Support,I am unable to install Adobe Lightroom Mobile on my Samsung Galaxy A13.Device details:• Model: Samsung Galaxy A13 (SM-A135F/DS)• Processor: Samsung Exynos 850• RAM: 4 GB• Storage: 64 GB• Android version: Android 14• One UI: 6.1• Google Play Protect: Device is certifiedWhen I open the official Adobe Lightroom app in Google Play Store, it says:“This app won't work for your device” / “Your device isn't compatible with this version.”I have already cleared the Google Play Store cache and data and restarted my phone, but the problem remains. Lightroom also does not appear in the Samsung Galaxy Store.According to Adobe's current Lightroom Android technical requirements, my device meets the minimum requirements: ARMv8 processor, 4 GB RAM, 32 GB storage, and Android 8.x or later.Could you please check why my Samsung Galaxy A13 (SM-A135F/DS) is being marked as incompatible and whether this compatibility restriction can be corrected?I specifically need Lightroom Mobi

I created a collection in LrC, added photos to it, and synced it with Lightroom.  I went to Lightroom and the folder was there but the photos weren’t.  They don’t show up in All Sync Errors in LrC.  How come my photos won’t sync from LrC to Lightroom

I’m looking through “all photos” scrolling side to side. Right clicking after selecting single or multiple photos pops up the right-click menu with the option to scroll DOWN to see all options. Why would i do that? That’s the bottom of my screen.Why doesn’t the menu pop UPWARDS and display all options? 

I recently switched to a new iPhone and logged into Lightroom, but the app doesn’t recognize my existing Lightroom Premium subscription, which I paid for on my old phone. I’ve tried restoring my purchase, but it hasn’t worked. Could you please help me restore access to my subscription?

How do I reproduce this error?  Well…At first, I got it almost every time I exported photos.Now, I am not allowed to perform object masking.If I can’t edit my photos, please remind me what I’m paying for.I first reported the problem exporting files two weeks ago.  Aside from one set of suggestions, of which I ran through every one, the problem is neither solved nor worked around.Aside from those suggestions, which did not solve my problem, I have heard only crickets.DON’T YOU HAVE A TECHNICAL SUPPORT GROUP??????????????!!!!!!!!!!!

The icon and photos are too close together. Please increase the spacing.

When I go in the Lightroom app and go to my camera roll n trying to import the last few pics in my phone, they don’t show up. 5-6 are missing even tho they’re in my phone camera roll. When I go to select the album I can even see the pic previewed but when I click it it’s not there ?

Lightroom displays HDR photos on the iPhone Duo's outer screen, but not the inner screen. HDR becomes unavailable when unfolded and works again when folded.

  The issue should be self-evident. Tested on macOS Tahoe.

We are building an integration with the Lightroom Partner API (Lightroom Services on an OAuth Web App credential; the project is in "In Development" status with beta users added). Symptom: from our production server (hosted at Hetzner) authenticated calls are refused with a generic HTML page. GET https://lr.adobe.io/v2/account with our X-API-Key and a valid user access token returns HTTP 403, Server: adobe, Content-Type: text/html, and the body is the generic "403 Forbidden ... openresty" page. What we verified:- The IMS authorization-code exchange succeeds and the token is valid: issued for our client, scopes openid, AdobeID, lr_partner_apis, lr_partner_rendition_apis, offline_access.- An invalid token gets a normal JSON error (HTTP 401, code 4002), so the gateway validates tokens before it refuses us.- GET /v2/health with only our API key returns 200 from a regular home internet connection, but 403 from our server.- Same result with two different Adobe accounts (the project owner and

We use adobe cloud heavily on our studio. We use the albums to store different clients photos and use the lightroom web to upload the photos on the cloud. After the recent update our android phone and tablet that we use to edit photos keeps crashing whenever we try to view all the albums. The thumbnails are not showing. I personally use the LR mobile on the phone to edit my personal street photography photos but I cant do it right now because it is crashing constantly. This is the first time that we experienced this issue. We tried to use my partners LR Mobile on her iPhone and it works smoothly. We tried everything, clearing all the phone and tablets LR Mobile cache, even uninstalling and reinstalling the app and the issues still persists. We checked if there are sync issues via the LR web but there is non. It heavily affects our business.

Before anyone says “just delete them on lr desktop” these are the built in profiles that you can’t delete. I have them hidden on desktop but hiding is device specific. I can’t hide them on lr mobile (iPad), so I just have all these groups that I’ve never used nor will use cluttering up the space. The functionality to hide is already there for presets, I don’t understand why there isn’t an option for profiles! Very frustrating.  While I’m here, it’s also ridiculous that you can’t delete profiles by group or multi select on desktop. Incredibly annoying. It’s things like this that have made it difficult for me to want to switch from just using lr classic on a laptop. 

When I try to scroll through the recommended presets to choose one or lick on „more like this“ then it jumps back to the beginning. Does not matter how far you scroll.