Premiere Elements

I bought the Adobe premiere elements 12 when it was new.  I am very stubborn and thought I could make it work, but I give up.  I have 2 different video cameras.  The cannon records in AVCHD and I have no problem importing the videos for editing.  My problems begin when I try to import from my Olympus tough video camera.  I have downloaded the videos from the card to my computer and I can view them on my computer so I know they are there.  When I try to import them to Adobe premiere elements to edit I get this message "pc2000015.mov"  in the box with the error message  "the importer reported a generic error".   Does anyone have any idea how I can get those videos imported so I can edit or would an upgrade tp elements 15 solve the problem.  I have contacted Olympus and they tell me they do not have a program to edit and burn to DVD.  I like the camera because I can take underwater videos, but without the ability to edit and burn

Okay I had been working all morning and had my project set to "save" every 5 minutes, plus I hit save in addition to that whenever I did allot of loading clips to my time line. I have all of my pictures on my timeline and was adding the music, it was playing back, saving and appeared to be working fine. Than all of a sudden the system froze and crashed. I reopened the project and all of my supposedly "saved" music was gone! Can you enlighten me as to what might have happened, I lost hours of work. I am now back to where I was and nervous that this might happen again. Please enlighten me. Thanks

Last night November 11, Audio one worked perfectly. This morning, it doesn't work at all. I've run Windows Update and restarted the computer, and reloaded the project, to no avail. The various settings are the same today as they were yesterday. I haven't changed anything.I'm running W10 and Elements 12. Everything works as it should except Audio 1 and the soundtrack. I've just tested that as well. I have narrations and I've tried audio effects and they all work. Audio 2 doesn't work either, when I shift a clip up one line.I've re-loaded the raw footage as a new project, and everything works as it should.What's the story? Any ideas?I

When you buy Adobe Premiere Elements for $100, does it give you a copy for just one PC, or does it tie Premiere Elements with your Adobe account so you can have it on multiple PCs? I really need to know because I don't want to have to pay another $100 for Premiere whenever I get a better computer.Also does updating Premiere Elements charge any additional money? Like, is the upgrade free or paid?

I am using PE 14.1 with Windows 7.   I added the Family Memories movie menu to a project.   This menu includes a drop zone on the Main Menu Page.  I am trying to add a still image to the drop zone.   It is my understanding when you click on the drop zone a dialogue box should open that will prompt you to browse and select the image.for the drop zone.   When I click on the drop zone no dialogue box appears.  Am I incorrect on the steps to place an image in the drop zone?  What am I missing?   Joe

I get an error message stating that this service is temporarily unavailable.  I remember this happened a couple years ago, is this something that fixes itself or do I have to change something?  YouTube is a MAJOR part of my monthly income so I cant afford to not be able to get videos out there.Please help!Thanks!

Hi everybody, hopefully you can help me.I use for 0ver 6 month´s Adobe premiere Elements 11, same pc, same configuration (win10)Today, the program want start up, only the screnn appears, to choice between editor and organizer. after choosing new Project, nothing happen.What i do, new installlation, same error!Thanks for helping me![Moved... FAQ forum is not where you post questions... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

Just recently when I try to upload from Premier Elements 11 to YouTube I get the error: "Share to YouTube is temporarily unavailable through Adobe Premier Elements". I can upload to Facebook and save to computer. I normally use YouTube so this is a nuisance. How can this be fixed?ThanksK

Okay from previous discussions I am ready to buy Verbatim Data Life Plus with AZO dye -R but now am wondering what speed do I buy? 16x or 8x? Thanks

My camera takes videos with sound.  In my project, I want to eliminate the sound but leave the motion picture.  How do I do this?

Hi,Last time I used Elemenets 13 it worked perfectly. A week later, it crashes every single time during loading. I figured reinstall would fix it.So I completely uninstalled it, deleted any remaining folders on the c: drive, including those in appdata, and all preferences removed. Once it was completely removed, I ran Ccleaner, cleaned the disk, and cleaned the registry to remove any left over hooks from the program. That done, the computer was rebooted, and the program was reinstalled. It crashed again. It still crashes. Everytime it loads,it just comes up with a message, saying the program stopped working. There was no error message.  I need this program for my YouTube channel, so being without an editor is not good. Hopefully someone can help me to solve this issue. ThanksNeon

Just installed it and I cannot get it to start.  I have a Mac w/OS Sierra...just upgraded.Do I need to reinstall?Sharon

I have unfinished project in my pc (only narration and music remains to be done). This projekt is opend many times in the past correctly. But now it open very curiosly.Timeline shows only all text and frozen clips properly, but all video clips are only a reddish backroun with the next text in five language: Medien offline.I have used also many  earlier Premiere Elements previous version before,  but this is first time that happens such a surprise.

I have Adobe Premiere Elements 9 and I've had no issues with the program (Which I've had for a few years now) until last night. I opened the program and got the message that an incompatible display driver was detected and that I had to update my display driver. So I went under help in the program to update and then I got a message that the update failed and that they couldn't be applied. It provided me with an error log file to check but then it said that the file was not found. Please help, I honestly don't know what to do anymore to fix this.[title edited by mod]

In elements 14, how does one create an 8.5x11 clean slate as opposed to their CREATE/PHOTO COLLAGE? I want to place 2-3 pix varying the size where I want them, not how Adobe wants them, complete with my text.Bill Gebhardt

We just purchased Adobe Premiere Elements and I'm playing around with it to test things out. In so doing, my video is playing, but I can't seem to get any audio. I've imported several different video clips, all of which have sound, but no audio plays through Premiere Elements. As a last ditch, I had our company IT guy take a look and play with it, but he was stumped as well. Is there some mystery setting that I need to activate to be able to hear my video? Thanks!

I want to create a DVD of a slide show from my recent trip.  I wanted to do a trial on Adobe Premiere to see how well it works.  Two things I noticed.  First: the speed of creating the DVD is extremely slow.  Second:  the video has a huge band across every frame that reads "Created by Adobe Elements Premier Trial".  The first is a nuisance and would make using the program arduous.  The second is a show stopper as I cannot see the images and determine their quality.  Is there a way to turn off the annoying message referred to in my second issue so that I can view the slides?[Title edited by moderator so that it's readable and moved from the general, all-of-Adobe forum Lounge to a product-specific support forum]

I have a "sliver" of a clip that is between two other clips on my time line, I cannot seem to "highlite" it so that I can delete it. I have tried moving either the clip before it or after it and can soon as I place my cursor over one of the clips I get the red { / } tool and cannot isolate that "sliver". Please tell me what I need to be doing? Thanks

For the last three or four days I have been trying to upload videos to YouTube, but I keep getting the message that states: " Share to YouTube temporarily unavailable through Adobe Premiere Elements." How long is this going to go on? Can I do something to fix this problem?I've tried resetting the web services, but that did nothing. Thanks!

That is the message I get when I click upload to you tube using PE9.  Has been for over a week now.

When I click on the link (attached) I am sent to Adobe - Error page a solution would be much appreciated

I have a Canon Vixia HF S30 video camera that records AVCHD video with MPEG-4 AVC/H.264compression.  I have been recording at 1920 X 1080 resolution.  The video qualitywhen the camera is hooked directly to the TV gives great resolution, and the videomovement is smooth.  After downloading the camera video to the computer hard drive and burning it to a DVD it playswith the same quality on a Blu-Ray player.  When I edit the video in Premiere13 and then publish it I cannot find a format to choose that will give the samequality as the unedited DVD version.  The lower quality is seen mostly in the scene panning; the video becomes blurryduring the pan.  I have tried using the DVD burn choice for AVCHD 1920 X 1080p; I tried saving to the hard drive firstusing HDTV 1080p 29.97 High Quality, MP4 – H264 1920 X 1080p 30, M2T – H2641920 X 1080i 30, and others, then burning to the DVD.  All gave much lower quality than the videoburned to a DVD directly from the har

Hi ,after importing videos to the timeline clips are overwritten with "CREATED WITH TRIAL VERSION OF PREMIERE ELEMENTS 12"I reinstalled Premiere Elements !2 with the installation disc and entered the Reg No and the problem still persists.I have used this version for about 3 years with no problems. Please help.

I have a valid Adobe ID and Password, but am unable to sign in to either program.  I keep getting error message 400.

Looking at forum you see plenty posts of people running everything back to PRE 7 and everything in between.This seems rather impressive.Are Adobe good at maintenance?Do you get updates on older version when a new major release arrived?Thanks.