Questions

Hello, I made a pdf form and in one of the fields put hours in the special format: 99:99.On my android phone, it worked perfectly, already n another friend's cell phone that is also android, presents error.Both are using the version of Adobe Acrobat Reader version20.6.2.14256.What would be the problem? can anybody help me? Ah, my android version is 10 Thank you.Berg

Hi there, my problem is, that i try to get a distribution license for the distribution of the android version of adobe reader dc to android handhelds for the production area of the company i work in. I tried to apply for the license already 3 time with 2 different mail addresses but unfortunatley i still haven't recevied any mail from adobe. I used the form which could be found on: https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?idx=W8RNXE Could you please review this issue? There are no emails in quarantine or blocked, we already checked that. thank you very much in advance, best regards,Matthias

I created a pdf and imported it to my iPhone. I want to keep the original version of the file the way it is but fill, sign, and save as another file. It this possible?

I experienced another example of "distributed" files not performing as described in the manuals.  If a distrtibuted form posted on the web is opened "in another application, namely Adobe mobile" when downloaded with Chrome, or shared to Adobe mobile when downloaded with Safari, attempts to complete the form and then return by email result in an entirely different interface than when done on a desktop.  Adobe Mobile treats it as an "invitation" to sign rather than the desktop's "submit form".  Pictures attached.  Is anyone else experiencing this behavior?  This is similar to issues I posted yesterday, with the Submit Button and Distributed Files at: "Submit Button Breaks After Distributing".  Created a form.pdf using acrobat DC.  Added a button to submit a form on Mouse Up. Action is mailto:ParticularName@gmail.com. I preview the form and it works correctly. I save the form and open with Reader and it works correctly. When I Distribute t

Hi -Will the Adobe PDF Converter & Edit app in iTunes allow me to select an option to print how a PDF file was sent?  I need to be able to print docs that are about 150-200 pages that contain both legal and letter size paper in the same order as how the file was sent.  Thanks for your help! -Steven and Hilda

I'm trying to sign in to my Adobe account via the Adobe reader app and a pop up window keeps appearing asking me to sign in to an account that isn't even mine. It's my email address with .old added to it.i cannot get out of the browser window and of course, cannot get the verification code since this weird email doesn't exist. I have deleted and reinstalled the app over and over without change. Please help 

I downloaded file fine but then asks for password to print ?   What does this mean ? 

I saved a revised copy of a PDF doc on my IPhone XR. Oddly, that newly saved file has erased & replaced all previously existing saved PDF documents. What happened? 

Super frustrating- trying to cancel subscription. I log in and go to "manage subscription." That simply routes me to my AppStore subscriptions. This subscription does not show up there, yet I am being charged $18 a month. There does not seem to be any other way to cancel so I am going to have to go through the dispute process with my bank. Please advise!

App crashes every time its accessed. Can't submit crash report with device info. Since the July 29th update, the app is not accessible. Can't send example of documents to troubleshoot because can't access the app.  Cleared cache and still doesn't work. Need documents for job. Please resolve.  The device is:Samsung Galaxy J7 Refine.Android version 9Build number PPR1.180610.110.J737PVPU7BTE1Model number SM-J737PHardware version - J737P.04 

I saw a similar post but it didn't have an adequate answer. I want to link one drive to the IPad and IPhone apps the same way it allows Dropbox and Google Drive. Why isn't it available to add like the other two as shown in the attached screenshot?

Hi can anyone help me?I'm exporting a pdf document from Indesign on my desktop Mac, when I open the pdf on my Mac the colours look fine, however when I open them in Adobe acrobat reader on my Samsung mobile the colours are really different and a lot brighter. I'm not sure if theres a specific setting I need to use when exporting the file in order for the colours to be the same? My client doesnt own a mac and I'm concerned that they will only be able to view the pdf with the strange colours. Thanks in advance

Even if i close all apps this app remains as it is. It is not closing, showing small lock on right top corner, How to close it or how to remove lock, please do the needful. Screenshot of mobile is attached.Android mobile Manufacturer: One Plus, Model Name: One Plus 6 and the Android OS: Oxygen OS version 10.3.5, updated recently. 

I need a refund for my subscription that should have ended please help (on iPhone)

What am I being charged for, my credit card has a recurring monthly charge of $15.96 from ADOBE ACROPRO SUB 408-536-6000 CA, my subscription ended July 20, 2020

Olá comunidade, espero que vocês estejam bem...Preciso de ajuda para entender o motivo de muitos arquivos PDF não entrarem na lista de arquivos recentes mesmo após eu ter acabado de abrir e fechar tal aquivo. Na lista de arquivos recentes do adobe mobile não carrega todos os pdf que visualizei, alguém sabe me explicar o que fazer? Pois, com esse erro eu sempre preciso ir até o arquivo no sistema android e reabrir o arquivo novamente para acessa-lo. Esse problema ocorre há anos, durante esse período eu pensava que era um erro do Adobe, contudo isso não faz mais sentido. Vocês já passaram por isso? Utilizo arquivos PDF todos os dias, esse problema me faz perder tempo e disposição. 

Can Adobe dc be downloaded on my mobile device (android) or my ipad?What other ways can one access reading a pdf that requires Adobe dc?  

I have a file saved in adobe document cloud but from last month i was unable to open it whenever i click on the pdf file to download or open it says the document cannot be opened because it is corrupted or damaged.I am using vivo 1714 android version 7.0 Mobile Phone Please help its an important pdf file. 

I want to cancel my one week free trial. And I have tried to cancel it upon Adobe's guide, but I failed.  I entered subscribe management , but I can't find find the App for cancel.Final date of free trial is 12 Aug,Your guide will be highly appreciated. 

Could use some help guys, have never bern able to log into my adobe account, get an error msg that says file is damaged. 

I have a document pdf recived by a-mail. When i open the documet on Ipad i see it ok.if i save it in adobe, the document is wrong (it's partial).My ipad is a professional ipad with ios 13.6

My device name NOKIA 6, model T-1021, Android 9.I am having problems to open ZIP files. While opening files message flashes (cannot find application to open file). 

I purchased the monthly subscription and it is not working, have followed all step and not getting anywhere for the last 11days and I'm needing this to work. Can someone please help. M

Used this adobe scan app to scan a copy of a lease agreement since I wasn't given a physical copy. Now days later that I need to send a copy of this lease to a lawyer I cant find it anywhere on my phone or in app please how come its vanished 

Does the iPhone Acrobat Reader app work with Apple Pencil?  Would I get better results with the Pencil than any other stylus?  I previously read that the Pencil was compatible only with an iPad--not an iPhone.  I would also want palm rejection. Thank you.