Questions

I am trying convert pdf to word file but it is making all things pdf editable, i don't want that is there any way to converting word and no changes and header and footer with the images in pdf should not be get editable. It is always making every single word editable, due to this my changes in word file makes more mistake and entering new words chnages my header and footer to new pages beacuse of it's editable if somebody knows the right way please share with me

Getting this error for all files, regardless of size. I am using documents.adobe.com, and trying both "Create Link" and "Send Invitation" methods. Have tried multiple browsers, have tried your suggestions to similar questions in these forums. How can I resolve?

What does Adobe Export PDF do? I've been paying for this service but I don't know how it is used. Is it a cloud hosting storage or something I download on my computer?

Hello Adobe Support Community, I hope this post finds you well. I am writing to seek assistance regarding a recent issue I've encountered with my Adobe account. I have been using Adobe Cloud Files to store important documents, many of which were scanned using Adobe Scan. However, I am currently facing a problem where I am unable to access Adobe Cloud Files, as I receive an error message stating "Access Denied - You do not have access to this service. Contact your IT administrator to gain access." It's important to note that my account is for personal use, and I have been able to access Adobe Cloud Files without any issues in the past. This problem seems to have arisen suddenly, and I am unsure of the cause.I am reaching out to the community to ask for guidance on how to resolve this issue and regain access to my stored files. I have tried a few troubleshooting steps, including: 1. Clearing browser cache and cookies: I attempted to access Adobe Cloud Files from different

If I review all the "Apps included with my plan (web)" (Photography Plan), I have listed Acrobat Export PDFConvert an unlimited number of PDF files into MS Word, Excel, or RTF files for easy editing with this convenient online service.  However when I attempt to convert a .PDF it's asking me to sign up for a trial or upgrade...   

HiI've been subscribing to the export feature for a few years but it's stopped working.  I am logged into my account and my subscription is up to date but the clicking the Export button now just opens a pop-up asking me if I want to start a free 7-day trial.Any ideas?I'm still using windows 7 if that matters.Ta

Hi, I have been converting excel files to PDF and initially it was swapping round day/month in a date field i.e. 31/05/2018 turned in to 05/31/2018 - I took this to mean that it was trying to change into american date? So as I was not fussed about the format I changed the date to read 31 May 2018. When now changing this into a PDF it turns it into a line of #### with nothing else. Any assistance would be appreciated as this was the only reason I purchased this product to begin with.

Two questions: Is there a workaround if Adobe reader online or the chrome extension says "This form contains fields that you can only fill in using the Acrobat desktop app"? What could cause this error?  

Hello,We have scripts in our forms to generate a number. It works on Chrome, Edge and the Acrobat desktop app.It does not work on documentcloud.adobe.com .I have attached a pdf sample with the scripts on the fields.Not sure why it worked on the desktop app but not the web version. Seems like the pdf are not supported the same on both platforms.Thank you!

Hello, When someone shares an asset with me, my only option is to add a comment. Why can't I download or print this document?  You'll see there are no icons or actions in the upper toolbar. 

We have a web based document management application that has existed for many years.  For PDF documents stored in our archive, we view them by handing off the document to the browser to be displayed by the browser's default PDF viewer.  This is typically Acrobat Reader.  All of a sudden last week (with no changes to our application software), 3 unrelated clients reported that their users were getting the following errors when displaying PDF documents in our application:There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (507:507) (sometimes it is 523:523) The problem occurs on the 2nd display of a PDF.  The first one works fine.  Also there are other odd anomalies about this problem.  Like if you minimize the side bars of the PDF that is being viewed, the next view will not get the error. I have also noticed by looking at task manager during the problem workflow, that there are 2 Adobe Acrobat processes

I cant get the PDF to hihglight in a striaght row, some numbers just highlight individually, is there a fix?  ggg 

I have an enormous file (159MB contract) from a customer that I've been attempting to compress to no avail. It takes a long time to upload, which is understandable, but when it finishes, I click "compress" and it begins. That, too, takes a little while, but as it finally gets to 99%, instead of completing so I can download, it seems to quit working and the page refreshes to the initial page where you select a file or drag and drop a file you want to compress. So I've attempted to wait this process out 3 times over the last 2 days only to have it just close in the end. Is there anything I can do? This is a bit time-sensitive, so if there is another way to compress the file size so I can review without error or freezing, I'd love to know about it. 

Trying to send a link but I'm getting an error message that says"Unable to upload some files"We weren't able to upload some files to document cloud.How can I fix this?

I have used PDF forms for time sheets for approximately 2 years. At the end of each work day I would combine all of the time sheets that are created by team members into one PDF Portfolio, this would allow me to print the entire portfolio with a single click of the printer button. There have been some apparent changes to the ADOBE Online system that no longer allows that. I now have to open each individual page of the portfolio to print them. This is costing me valuable time, what used to take a matter of 2 or three minutes in now taking three time that. Is anyone else experiencing this issue? Am I doing something wrong, I'm following the same process I have for two years. 

We do have Adobe Acrobate DC Pro license. Not sure if it is different than enterprise license. As this Adobe Document Cloud PDF Experience for Office 365  says "require a paid Acrobat DC for teams or Acrobat DC for enterprise subscription. " Could you please clarify the DC Pro license vs Enterprise license? Thanks & Regards,Khushi

I am not able to locate the "Prepare Form" tool in  my application so that I can create an editable PDF Form. Can anyone advise me?Here is my plan: 

Hi, We use Adobe Acrobat in the Microsoft online suite, and edit in SharePoint among multiple users by adding "text comments" on the PDFs. The issue we are encountering is that some of the text comments become "invisible" at times. The edits staff make to the PDF are still there, and are visible if you are just viewing the files in Microsoft TEAMs, and if you print them out. When the error happens opening and closing the file or refreshing the browser multiple times usually fixes it. The error does not happen all the time, and usually using the method above file and all the comments will be visible again. We are using the Chrome or Edge browser, and the errors has happened on both. As well as multiple machines running Windows 10. Attached are images of invisible text comment boxes that are still there and "selectable", but you cannot see what the text is. The images have a dozen different text comments that are not visible. I've attached a picture of the S

We're using Document Cloud via SharePoint to authorise PDF invoices across our teams. We're finding that sometimes after digitally signing a PDF document, the original PDF under the signature gets corrupt. We've had:- original text, with mirrored text overlaid- all text removed, just the signature remaining- all text removed, signature remaining, gobbledegook text overlaid on page It happens with two users and several PCs. Always via SharePoint online. Document Cloud is a plugin for O365, so any requests for support from Adobe are met with "you don't have an Adobe paid account" - I know, this software is free to use. Anyone had this issue, and managed to solve it? Cheers all. (Identifying data in screenshot blanked out - not a bug) 

Tenho uma conta paga, porém não consigo converter arquivo pdf para word.

I’m trying to convert some PDFs to Word format using Acrobat Pro DC 2015 (Build 15.7.20033.133275) on macOS 10.13.6, and all too often it simply refuses to do it. Most of the time it will claim that it can’t save the file because it’s in use, even though it can’t be in use because it doesn’t exist yet. Other times it will give that error and save a file, but you can't actually open that file unless you have some Text Recovery application which Microsoft provides no link for. Doesn’t matter what I name the file, it just usually refuses to create one. Sometimes, without warning it will actually do it, but there’s no pattern or common theme to those occurrences. What’s the problem, and how can it be resolved? I can’t upgrade to a newer version, and this one used to work just fine, but now it doesn’t, so there must be some bugs that haven’t been disclosed or fixed. If so, then Adobe needs to issue a patch for those bugs.

Hola, tengo mi cuenta asociada a USA, pero me mudé y debo cambiar el país. Ha sido muy difícil porque al intentar actualizar los datos del pago, no me permite hacerlo. He intentado contactarme con un agente, pero me dice que estoy fuera del horario de servicio.Ayuda por favor.

This has only been happening since the interface update. I open a PDF in Acrobat and attempt to convert it, but clicking the convert button doesn't do anything, almost like the button itself is inactive. It doesn't convert, it doesn't start the upload process, it just clicks and then nothing happens. Any ideas?

Hello, I'm having trouble w/ Adobe Pro's browser version. My department wont allow me to download the adobe pro app, so I'm stuck using the browser version.  Adobe is only showing the 'draw freehand' tool, and not any of the other tools such as text callout. There's no pulldown mean with other options.. Really weird! Any info would be very helpful ty!       

Cannot get documents sent for signature.  I keep receiving a message saying there is a problem and I can sit around and wait on the problem to resolve itself or reach out to Adobe for help.  Here I am.  I need help.