Questions

Hi Adobe,I bought the wrong Image., ugh! The one I bought is very similar to the one I need. When my staff saw it they made me aware that it was the wrong one. Is there a way I can replace it or get a credit to get the correct one?Thanks! 

Olá, ajude-me por favor também cliquei acidentalmente em uma imagem que ao lado esquerdo dizia gratuito ou grátis e ao lado direito falava licenciada (que não sei o que é isso) mas emfim, cliquei acidentalmente e fiz download erradamente nem servirá para nada, logo quero saber como cancelar, ou excluir para não ter custo desta imagem. Por favor, me ajude a imagem tem este nome: AdobeStock_315455473. Estou aflito por não ter dinheiro para pagar algo. Peço desculpas pelo acidente. Não sei nada sobre essa plataforma. Estou aflito, me ajude por esse erro por favor.  

1. I have just bought this image and it's quality is total crap! How can i get a 'refund' https://stock.adobe.com/pl/images/euro-pallet-top-view/82492394?prev_url=detail2. We have had change in our plan and 120 credits simply disappeared!!!

Hi, I need to change the adress of the invoice. I have bought a few pictures. Where I can do this?

Hello. I only ever applied for the student package from adobe, but i just noticed ive been charged with bills from Adobe Stock for several months. When i tried to cancel it, they wanted a cancellation fee that was super high. I never wanted Stock and I feel like Ive been fooled by Adobe to subscribe. I want my adobe stock subscription cancelled and refunded. Best, Kaja.

I downloaded this stock file https://stock.adobe.com/in/images/islamic-wedding-invitation-template/501273513?prev_url=detailWhen I open this is AI, the images are not clear and blurry. I want to use these in AE for a video and the quality is impossible to work with. Is there anything I need to update to import this in a better quality format? 

Hi, I donwloaded the JPEG file of this image, but the quality is very low. Can you check this out?   Image AdobeStock_566895824.jpeg   Thank you.   [moderator merged this with your original thread/moderator unmerged again, see below] [moderator corrected the message according to the corrective message below: https://community.adobe.com/t5/stock-discussions/re-poor-quality-image-adobestock-510755952/m-p/13574399#M68767]

I accidently downloaded an image that I will not be using. Can I get this taken off my account?

Hello What would be the correct license to purchase for:1. Redistributing Adobe stock videos digitally as a part of development kit download that is used to demonstrate results and performance of video processing on a product. What are the right guidelines for this kind of inclusion? Thank you,Vaibhav 

Guten Morgen zusammen, für unseren Kunden erstellen wir Verpackungsdaten und integrieren oft Bilder aus Adobe Stock mit erweiterter Lizenz. Darf ein gekauftes Bild (mit erweiterter Lizenz) für mehrere Verpackungen verwendet werden? Also z.B. für verschiedene Größen und Sorten? Vielen Dank im Voraus für Euer Feedback und Grüße   Manfred   [Moderator moved the thread to the correct forum]

Good morning,I have two questions, concerning stock items:  I want to use an image/illustration on a workheet, that I offer on my website. The main content is, for example, learning multiplication. Therefore are several excercises and explanations on the sheet. The image (or sometimes images) is mainly for the aesthetics. Do I need an extended license, or is a standard license sufficient, as the stock item is not the main part of the sheet? Does it make a difference, of I offer the Sheet for free or if I demand a small fee for it? I read, when I use stock images on a website, blog, … I have to write the source under each stock image I use. Does this apply to any website, or only when I write about daily news, current events? Thanks for your assistance!

Hello all,A customer of mine would like to have his truck wrapped with an Adobe Stock image. Is this possible, and if so with which license?Thanks a lot!

Hey there - is it possible to have the 'Set as default' checkbox unticked as the initial state? Would save unticking every time

Hi Team, I'd like to create JWT which expied date is 31 days.  With JSON Web Tokens - jwt.io , what value should I input to VERIFY SIGNATURE "your-256-bit-secret"? As for JWT Payload I can find it in our Project of Adobe Developer Console (and I'm going to change "exp"), but not sure about secret code. Is it written in Credential details? Regards,

I have assigned a user the adobe stock product and sent them the access link, but it does not reflect this change in their account. I double-checked in the admin console and the adobe stock product is assigned to them. 

I have a case under this code ADB-27633342-N5G2 It has not been resolved yet.I have subscribed to Adobe Stock through my personal email, but the problem is that there is a business profile linked to the same email The subscription has been activated on the business profile called the "New Tech Store". and this is the reason for the problem after activating the subscription only two days, all 750 assets were used .. and I think that they have all been used because there are other users On the same Business ProfileConfirming what I had a very bad experience through Adobe when I asked support to delete the business profile that I mentioned earlier so that I might subscribe to your services in the future, I was simply told that we cannot do that, and of course, I will not repeat the mistake twice and subscribe to a service that is activated by mistake on the business profileAnd I was exposed to more than two at least support providers through the chat. They could not help me. closed the ch

Ich kann keine Bilder lizenzieren, obwohl ich Credits zur Verfügung habe. Folgende Fehlermeldung erscheint: No download packs available (download #545258687; license #1; license type #5; product #213598874....... ) Ich benötige dringend Hilfe! Schön wäre es, jemanden mal anrufen zu können, der schnell helfen kann, wenn man schon jeden Monat über 50€ fürs Abo zahlt!!! Danke

Hi, About a year ago we decided to get an Adobe stock subscription. While checking our Adobe invoices, I noticed that we have been paying for two Adobe stock subscriptions since Augusts 2022. I've tried canceling the subscription using those links:- Een proefversie of lidmaatschap van Adobe annuleren: no Adobe stock subscriptions are shown here (screenshot 1)- Admin console: products:Adobe stock products are not active here (screenshot 2) Then I tried the Adobe chat service to help me out, but the moment I type 'Cancel subscription', it doesn't reply to my messages any more (screenshot 3).  So the question remains: how can I get rid of this subscription? 

When I go to download these images: 85645148 and 85635797I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either. 

You have taken a payment for the trial of adobe stock before the date advised, without giving me the full amout of time to change my mind. I'd like my money refunded please.   

Hallo Community,   ich möchte mein Abo von 10 Stock Medien im Monat kündigen, da ich derzeit ein Kontingent von 120 Medien übrig habe. Bleiben diese nach der Kündigung bestehen? Wenn ja: zeitlich unbegrenzt, oder verfallen diese irgendwann?    Vielen Dank für Eure Hilfe   Patrik   [Moderator moved the thread to the correct forum]

I would like to ask about licensing for ebook and print book cover.   Can I use the adobe as my primary image for book cover? Ex. main character of the book. Does all your image royalty free? Does book covers with non-editorial image still considered as 'editorial works'? Do i need to credit the artist and adobe stock for non editorial images? Does the limitations of print runs with 500k for print books are also same for ebooks? I only need a cover for ebook, no print cover, does the limitation also 500k? Can I modify the image(not in a bad way/not for politics etc)? I saw an image of a model I want to use for my sci-fi cover but I dont like the body posture or the dress she's wearing. Can I change the body with another image? Or i want to use a model for the clients horror cover, i only wanted the body posture but not the face, can i change the face with another face/scary face? Is a print/eBook cover an "editorial context" in the license? Does print books/ebooks (not photob

Hi, I need to download two creative cloud invoices from 2016 (each for €199,99), but I can't find my billing history anywhere. This Print a payment receipt or invoice didn't work - the section just isn't there.

Hi, I would like to upgrade my Adobe Illustrator subscription however could I do an early cancellation for Adobe Stock without paying the high amount of cancelation. Hope of your kind consideration.Thanks

Hello.  Can I use a stock image on merchandise that is intended for free giveaway and has nothing to do with the products being promoted?  To be specific i would like to use an image on refillable water bottles (around 200 will be prodiced) at a veterinary conference - we are a diagnostic company selling equipment and just want some interesting goodies to give to potential customers.Just checking as it is not clear from https://stock.adobe.com/uk/license-terms