Questions

Bonjour, depuis hier, quand je cherche une image ou une vidéo, j'ai bien le résultat de ma recherche, mais quand je clique sur une photo ou une vidéo, rien ne se passe, je n'ai plus l'apercu de l'image ou de la vidéo qui s'agrandi pour pouvoir ensuite acheter la licence. suis-je le seul ?   j'ai annulé un renouvellement de licence creative cloud, mais je ne pense pas que ce soit lié ?   j'ai toujours des ventes, donc apparemment ça ne touche pas tout le monde heureusement   [Moderator moved the thread to the correct forum]

Hi all, I subscribed to Adobe last year and paid 35 euros in October at the end of a free trial.  The content isn't great for me and I can't afford 35 euros a month, so they offered me 10 files a month for 2,57 euros a month over a year.  I signed up to this but would now like to cancel.  The cancellation policy states that a cancellation fee representing half of the remaining sum over the contract is applicable.  So 2.57 x 6 =15.42.  But, when I try to cancel, they insist that the cancellation fee is 163.23 euros.  I can't believe it, I don't understand how they came up with such a huge amount.  Please help!

I have downloaded 438865971 &250477835 by mistake. I wanted to see a larger view of the image & clicked on the pop up to buy the licence. This is not the first time this has happened its really annoying.

I downloaded this image a few minutes ago: #281735031. I admit it was my mistake not to look at the file type, but it is ridiculous to provide an "icon pack" as a JPEG--a lossy file, and nearly everything I've downloaded recently has come with a file-type option popup, so I was expecting the same this time. Instead it downloaded this useless file. I don't want a bunch of icons I have to rebuild in illustrator. I could have done that without using a credit. Please take it back and return my credit. Thanks!

I can't find cancel button anywhere.  

I bought images from Stock and put into my Library. Then I downloaded it for use. However the download name is xxxxxx.jpg.part and I do not have any application that will open it up. And I want just a plain jpg that I can move and use anywhere which is what I thought I paid for.How do I download the image in just a plain .jpg extension?4Jc1ER8R.jpg.part  this is what I get and cannot use.Here is the only place I know to go to download and cannot see where I can change the .jpg.part 

I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.

Hello!Accidentally I licensed an image in Adobe Stock.How can I undo this? 

Bonjour, j'essaye de communiquer avec quelqu'un en francais par téléphone mais il n'y a personne de disponible. J'habite actuellement au Canada et ils ont simplement le service en anglais par téphone. J'ai également essayer le numéro en france mais celui-ci ne repond pas. Merci de votre aide.

Hello Adobe,   I accidentally downloaded the following items: 444067875https://stock.adobe.com/images/portrait-of-two-beautiful-young-women-and-their-little-sister-wearing-a-colorful-dress-from-santa-cruz-del-quiche/444067875?prev_url=detail   As well as the following item, even though it falls under a vector base image. The quality is horrible when you zoom into the picture / and or make the vector base image larger.AdobeStock_487393684       I was able to locate any other place where I can reach out directly, so I hope this post can help.  thank you   {moderator deleted attached original stock content. Please do not post original content. A reduced picture will do.}

Bonjour,je souhaite résilier mon abonnement ADOBE STOCK 25 fichiers standard ou 3 vidéos HD par moisJe n'ai pas le bouton "gérer ma formule" si quelqu'un comprend pourquoi

Hi there! Does anyone know how I can stop my new assets from automatically downloading when I first license them? Every time I click license, it downloads the image immediately, but I just want to license them to my Library without downloading. I used to be able to do this, but I can't seem to figure out how to do it now. Thanks in advance!

Is it just me, or are others finding it difficult to manage clients' accounts for reimbursement billing purposes?I've been using Adobe Stock for some time now and I've yet to find what image was purchased per invoice or order number.  All I see is an order number with zero details; I need to know what specifically was purchases per order number.  Is that detail hiding and I just don't see it?  Unfortunately the order number has nothing to do with the image stock number.Thx.

A coworker just noticed a stock photo I used in a presentation that my be misspelled. I have no idea what language "Equility" is but the photographer is from Norway (according to a Flickr presence).    Luckily I found the similar photo from the same photographer with the correct spelling, downloaded and photoshoped it in.       I'm asking to please have submissions key words include location and language. Please remove any content that is misspelled.    Thank you   {moderator deleted original stock content. Please do not post original content. A reduced picture will do.}

Product ID - 127601128 is available as a JPG while it's actually a mockup. How do I edit it this way? Is there an alternate where a PSD / PSDT file is listed?

Hi,I recently paid and downloaded this video stock in 4K:https://stock.adobe.com/fr/video/soaring-up-dandelion-seeds-on-black-background-4k/268880634?prev_url=detail(The clip reference is: AdobeStock_268880634)However, we couldn’t open the file in Premier, Quicktime, or encode it so it was unuseable. It was needed for an urgent project so in the end we couldn’t include it. I am looking to get a refund for this but I have found it very difficult to get hold of anyone at Adobe so I'm hoping to get some response here.Cheers.   [Moderator moved the thread from Stock Contributors to the correct forum]

Hi there,I've accidentally downloaded a Premium Photo on my company account that used 100 credits, not 1 credit per usual. This was completely unintentional! I did not mean to download on my company account and also never would've downloaded knowing it was 100 credits as opposed to 1 credit. Could someone please help me reverse this mistake and unlicense this photo? FILE #:  493358523Thank you!

I accidentally licensed image 191741745 instead of clicking Download Preview. Is there a way to undo this?

Hello all,   I'm planning on writing a book that will use stock images/vectors that I'll buy enhanced liceses for. All being well, I intend to sell the rights of this book to schools/publishers (which will naturally include the enhanced images I will pay for).    As far as I can tell, there shouldn't be any issues for me (or anyone who buys the book I make) as resale and distribution is covered by the enhanced licence, but I'm worried I'm missing something.   I tried the AI chat, but I couldn't get the answer I was looking for, so if anyone has any insight or experience, I'd be very grateful.   Thanks!   [moderator corrected the topics, this is not an API question]

Can I offer/advertise an item for sale using a Standard License as long as I'm not actually producing the item yet?  In other words, can I offer something in an online catalog and then upgrade to Enhanced License only if I generate that first sale of the item?  

Cannot save images to library no matter what method I try on the website.

Hi,Is there a way to contact a content creator?Purchased a vector file with flags of the world. There are some countries flags missing and would like to ask the contetn creator to add them.

How to get rid of the license (I added a free vector object with free license)? Which we can find in License history. Is this the only way you can download free? And such a standard license is free? Sorry for such questions - I'm new. I haven't set up any plan yet.

I downloaded the wrong image by mistake which used 180 credits instead of 1!I would like to cancel it and delete the license.The image number is 131138539Best regards

I want to know if I can use a video from Adobe stock that has an enhanced license on a custom mobile app. The app does not have any form of payment and we are just using it as an MLS real estate feed. No one can purchase or buy