Questions

How do you receive a refund for a $80 image that is not acceptable. Different than sample download.

Guten Tag, ich würde gerne als Werbegeschek Poster ins Paket beilegen. Welche Lizenz benötige ich dann ? Erweiterte Lizenz oder reicht Standart. Sollen ca. 100-200 Drucke werden.Liebe GrüßeLisa

Dear all, I would like to ask if it is possible to use some free images for the client's roll up. I made a design for client, they put company logo there and would like to put to banner (roll up) some images. Is it possible? The image will not be part of a client's logo. They have their logo, but the image will be present on the banner where the logo is as well. Is it necessary to put there the source of the image? If yes, it is useless.Please do not refer me to the license terms, I read it many times  but they are not available in my mother tongue, so I do not understand it perfectly and I am not a lawyer 😞Thank you for your help.Tom

Seems odd to me that when I licence a 3D object from Adobe Stock the object is not optimised for the application I'm most likely to be using it in - Cinema 4D. Why is this?

 I licensed image #222382693, but that is not the image that downloads. (see attached). It appeasr that image #222727233 downoads instead.

Hello,I'm sending this message because I can't get a concrete answer from the sales department.The objective of my french company is to sell Artworks printed on a support. Some photos will come from Adobe Stock. Artworks are printed on demand, ie no physical product is created before a customer places an order.When a customer places an order, I plan to purchase an extended license and then have the product manufactured. No physical product will be manufactured without a previously purchased extended license.In order to be able to advertise the future product to my customers on my website, I need to display the images so that the customer can make his choice and place an order. For that I plan to buy standard licenses.Here are my questions:1) Do you confirm that with standard licenses I am allowed to display Adobe Stock images on my website to present and promote future printed artworks that have not yet been produced (virtual image of the artwork from the Adobe Stock image + stagi

Hallo, Ich habe nur ein Produkt und zwar der Studentenversion gebucht für 19,34€. So wurde mir aber jetzt, seltsamerweise zusätzlich 274,35€ vom Bankkonto für ein zweites Produkt abgezogen, was ich überhaupt nicht bestellt habe. Bitte Stornieren sie Das Produkt mit Jahres Lizenz und erstatten sie schnellstmöglich die gebühr von 274,35€

Hello,Unfortunately, we bought wrong pictures by mistake: #368280773, #462778526Those pictures have special license and are too expensive. We would rather buy similar pictures with a standard license.And we lost all the credits to buy other pictures, which we need for our poject.Is there any way to reverse this purchase or return the license?Sorry for the inconvenience.Petr Jancik, Czechia 

I found a thread that said you can search by file #, but that hasn't been my experience. A client gave us a number of file #s for videos he needs, but putting them in the search box brings up no results, whether we type in just the number or add a # before it. This seems like an obvious way to find stock photography and videography, so what am I missing?  Even during testing, I would grab a video file number I am looking right at, put it in the search box, and it comes up with no results. Help!!

I was wondering how I could get in contact with an actual human from Adobe.I got a bill for my Adobe Stock subscription, which cannot be right as  I canceled within the free trial period. As this is a specific account-related problem I have to get in contact with someone from adobe, however on the adobe help center there are answers to standard questions, even if I click on 'get in contact'.I searched the site for an hour and I could not find an e-mail address or contact number from someone that could help me with this, so that is why I am posting this here. 

Ich habe einige Bibliotheken für verschiedene Kunden/Projekte angelegt, aber nur 8 werden bei Adobe Stock angezeigt. Selbst neue Bibliotheken die ich in Adobe Stock erstelle, sind nicht auf https://stock.adobe.com/de/Libraries sichtbar. Leider auch nicht in dem Context-Menü zum schnellen auswählen/verwalten.Auf https://assets.adobe.com/libraries?filter=user_libraries sehe ich nur 4 Libraries. Ist das auf 8 begrenzt? Wenn ich Bilder einer nicht sichtbaren Bibliothek hinzufügen möchte, muss ich immer über die Creative Cloud gehen und nachträglich zuordnen. Dort sind alle sichtbar. In den Apps (z.B. inDesign) sind die CC-Libraries sichtbar. Ettliche Threads und Google/DuckDuck hab ich bisher natürlich durchforstet. Hat da jemand Abhilfe?

Hi,gibt es eine Möglichkeit, Stichwörter in der Suche bei Stockphotos auszuschliessen, z. B.: Produktion Frau "ohne Schutzhelm" dankeviele Grüssewoerkfloh

I neeed an acorn border for a project.  What I get is a weird "floral background" when I download the item as an AI. The jpeg version is fine.

Hello, I licensed 332351189 expecting it to be trees instead I got some image of the wrold and coronovirous. Please advise.

Hi  I am unable to access any of the licensed images from my company using Adobe Stock. THe administrator is also having issues figuring out why is this happening. It show 'No Plan" in the Available Quota under my profile. Request you to please help with this issue.

Hi, I'm new here. Yesterday I bought the After Effects and the system offered me to get Adobe Stock for free for one month. So I accepted. Now I'm trying to download some images, but they come with the watermarks!So... what is it that I don't understand?Isn't it 1 month for free?Why I didn't see the limitations?Thanks

Does the Adobe Cloud subscription I am paying monthly include Stock Images? It keeps saying Free with Trial and I have an active Adobe Cloud account already.

Hallo zusammen, ich hoffe Ihr könnt mir auf die Sprünge helfen. Ich hatte die Idee in meinem kleinem Postershop nun auch Prints von Stockfotos mit erweiterter Lizenz aufzunehmen und bin mir nicht sicher, ob dies durch die erweiterte Lizenz abgedeckt ist. In einem Support-Artikel heißt es "The ownership of the image is non-transferable, hence one cannot use the image to create or publish anything in their own brand. Even if selling the images in form of t-shirts or any other customizable items with the brand name of the shop is not permissible as it removes the rights of Adobe Stock and hence a conflict."In einem anderen wiederum steht: "Extended licenses also allow you to use the image file to create products or services that are intended for re-sale or distribution. This usage includes postcards, calendars, posters, t-shirts, print and presentation templates."  Ich, als Freiberufler mit einem Shop als Nebeneinkommen, habe keine wirklich brand, jedoch hat der Shop selbst

I am a small time creator who paid for adobe stock once to get the 10 free images I needed after that I did not realise until 2 months later that you were still charging me £23 a month and on top of that after I cancelled my plan and deactivated my account you have attempted to charge me £110 twice which it says no were in your subscription and Cancellation terms and I would like an explanation.Thanks.

Bonjour vous ne mettez plus a jour mon stock de photos disponibles depuis quelques mois j'ai droit avec mon  abonnement a un certain nombre de photos par mois, ce n'est plus le cas. Merci de faire le nécessaire.

Dear all,   I would like to ask you if I can use Stock Free Images for my client.   For instance, I create a brochure, banner, leaflet etc. and would like to use image from Stock under Free Images. I create the final product, but my answer is, if the client can use such free image on her/his material (brochure, banner etc.). The client is not a designer, so he/she is not able to create these materials.   Is it possible?   Thank you very much for your reply,   Tom   [Please look here for a follow-up.]

About an hour ago I purchased 5 credits. I received the confirmation email with the order number in it. In my account profile, my plan already include 5 credits. Every time I try to license a photo, I get an error message asking me to contact customer support and don't allow me to licence and download any photo.   Please Help me. Yiorgos   [Moderator deleted private data from attached picture]

Hello,Please unlicense image 87248365 I also accidentally licensed for our company.Thank you,Doug

O plano que assino diz incluir "Todos os Apps" — na lista, inclusive, o Adobe Stock consta — mas quando vou utilizar a plataforma para fazer download de alguma imagem, vetor, etc, aparece um pop-up sugerindo contratar um plano anual (o que eu já tenho) para dar continuidade.   O que me deixou em dúvida foi: eu preciso contratar outra mensalidade para utilizar o serviço ou a que já tenho serve?  

Hello,I accidnetly hit the blue licensed button when trying to click out of window and licensed #252673879 . I have not downloaded the image. Please unlicense and send a credit back to me.Thanks P.S. commenting on the community board to undo a common mistake seems very ineffective, and seems hit or miss success. Could there be an undo button added or at least a confirmation pop up in the future?