Questions

I notice that there are some size limitation when using images on other stock websites. Such as Fotolia:Please also note that use of our images on social networks is possible only:If the size is less than 1000 x 1000 pixelsSource: Fotolia - Help and support for royalty-free stock image acquisitions But I haven't found any limitation about that on Adobe Stock Additional Terms.  Is that means that there isn't any size limitation when using image stock?

We planned on using #97573623 created by elipsefx as a background video with a duration of 10 minutes. However, the 15 second video does not seamlessly loop. It jumps every 15 seconds. How are we supposed to use this 15 second video when it was not created correctly?

In the first picture below, I have an image saved through my web browser to my Adobe CC library. In Premiere Pro, I cannot load a library. How do I get anything to show in that panel? So far I have tried clicking the cloud icon and selected "Sync Settings Now," followed by the various options that follow. Nothing works. They make this look so easy at NAB and all of the tutorials that I've watched online. But this has not been working for me. Also, in tutorials that I view online, I see people can search in the Premiere Pro Libraries Panel for Stock video and photos. I cannot do that either. What am I missing here? I am definitely signed into my Creative Cloud account.

A month ago I decided to try Adobe Stock subscription as they offered me 10 images per month. I just got a notification from my bank that I was charged 36.29 EUR. The thing is I didn't plan on continuing using this service as it is way over my budget. During the first few weeks I downloaded a couple of assets and they were fine, it's just too expensive to pay nearly 4 euros per image to me. I instantly cancelled the subscription but it was too late. I didn't get a notification about the end of the trial.Therefore I am asking for refund, I haven't used it for a couple of weeks I think.I received refunds from other subscription based services on the web before and I know the EU law applies here, which grants me a free refund, so please help me get my money back. Thank You.

This situation has been going on for more than 6 months: CRM 01600000001475. I am a long-term customer of Adobe products and I am really surprised how this issue has been handled. It seems like no one is interested in resolving this issue, therefore I am posting it here. I downgraded my Stock Account and my image credits were removed. This information was not made available when I downgraded my account or I would have used the credits before doing so.First of all, the policies regarding image credits should be made clear on the subscription plan and in a person's account. Second, if image credits expire, the expiration date should be made clear in a person's account as well. These images are not cheap and it is not fair to not have accurate information about the products that I am paying a monthly fee to use. I contacted support by phone, explained the situation and was first told that the payment for these images would be charged back to my card, but I had to submit the card again for

I licensed a stock photo# 175179422The extension at the end is .aiMy apple computer cannot open - I have never had a problem opening photosbefore.  Please help?

Hi out there,I want to create a template for cutting-machines from a licensed file. I want to sell this template (without the original file). However, no changes will be made except for the necessary modifications. The template is a vector file. My question: 1. does an extended license entitle me to create and sell this template?2. may the buyer use this template to create products for sale? So mugs or T-shirts, for example?Many thanks in advanceRonald

Hi, I'm currently subscribed to the student creative cloud plan in the UK (16,24£/mo). The other day whilst checking my bank account, I noticed that Adobe stock had taken 24£ out of my account. I never subscribed to Adobe stock! As part of my student subscription I get 10 Adobe stock files for free and I've downloaded 2 in the past but that's it, I never subscribed to a full plan. How can they just take money out of my account like this?! How can I get a refund and cancel the subscription? Thanks,Josh

Please tell me why you guys make it so difficult to communicate or get real answers? I have tried numerous times to download a RF stock image but it constantly pushes me towards a "plan". I don't want a "plan". So I go to my profile and check my info and all is fine but I still can't download an image and still get pushed towards some BS plan. You clearly have a "pay as you go" option but it never updates. Then after a lengthy search I find an area to communicate and it is just a waste of time "response fields" to fill out with no results.Quit making stuff so difficult. Don't end up like Quark Xpress, they were so arrogant involving customer service and thought they couldn't be replaced. Don't join the ranks of Blockbuster, VHS, CDs and other dinosaurs. Stop hiding behind BS menus and questionnaire fields and provide good customer service. I have a business to run and can't afford the downtime trying to incessantly fill out your forms and whatnot. NOT USER FRIENDLY!

I signed up to Adobe Stock - 40 images a month (month-to-month) at the end of April. I only needed this amount of images for one specific project so I then cancelled my subscription in May before the first month was of my subscription was out. I received an email to say Cancellation Confirmation. But now I see that this week 40 image downloads have been added to my account!! I haven't yet been charged for them but don't want to be. Can anyone please help me.Much Thanks,Sarah

Hi,I am new to buying Stock licenses. I recently bought one to use on my business Facebook page. Do I have to give credit to whoever owns the copyright, or am I free to use it?

Hi, I'm new to adobe and have been learning to edit with it. But while working I clicked on a template and without warning I was billed for it.Why did it not asked my if I would like to purchase? It's got my extremely cautious about using adobe stock now.Could anyone offer advice on this for me... like is it possible for my to return the template or exchange it?

I am self employed and trying to get  website traffic, I subscribed on 5th March for 16 adobe images, so far I have licensed 7, although of the the last two one isn't the correct format and the other has failed to download in a format I can use or that wordpress or my computer can recognise.I checked my account and I was surprised to see my account has expired, after only 3 months and not even half way through my allowance?   This is really frustrating as I was not aware of a time scale for this subscription, the nearly £100 was a big investment for me and I had planned to use the images as I slowly build up my website with key word rich blogs and I really thought that I had at least one year to use the images.Can someone please help?

Hello,My question is: how can i get my money back from Adobe Stock 10 pictures. Today I have payed for it but I didn't want to. Though i cancelled it but i didn't get my refund. Last mounth it was a free trial (I suppose) due to my Creative Cloud subscription. But now i payed full price and i don't need it. Do i get my refund? Thank you!Philipp Dogaru

Hi!I want to cancel my Adobe Stock Plan (monthly) but I don't have the option to change plan, when I go on my account page...

How do you give your Adobe Stock license image to a client? I understand once given, I would need to buy another one if I want to use it again for another project.

Hi.  I too am experiencing absolutely awful customer support.  I have been trying for almost 2 months to get the remainder of my refund.  I am still owed $252.00 USD as a refund for charging me when I cancelled my subscription over $300 USD.  I keep getting told that the “senior team” will get it resolved but nothing happens. No phone call, email or refund.  I have called over 7 times and get the same answer but no solution.The Adobe customer care and support is an absolute joke.  I have never been treated so poorly.  I even posted my concern on the adobe forums. I had someone reply saying they will look into it.  Guess what .... no reply.  A company as large as Adobe should care about there customers.  I have kept a record of all my online chats.  I keep getting promised the refund but never get the matter resolved.  Not sure what else I can do.  Maybe looking into legal recourse would get their attention.

What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so? I want to try the annual plan of 40 standard assets a month.

Hello Folks,I have a Question.Can I use public pictures (360 x 240 pixel  from Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock fan Academic Research (non-commercial, not-for-profit licence) to Creat a Dataset?I won't publish this picture on anywhere, I just need them for my deep learning applications.

Is possible to change the colour profile that images are downloaded as? I would like to have my pictures in CMYK rather than RGB.

Hello, I used 10 pictures per month for free. I wanted to cancel my subscription before renewal but I couldn`t find the way to do it. How can I cancel my subscription now (I have a message with payment issue with my credit card).  I don`t have a button with “cancel plan”. Thanks for understanding. Best regards!

Today my Paypal was charged with Payment for Stock. I did not get any photos, just canceld subsctiption, and now would like my refund for something I dont want to use.Best Regards

Hello,I used 10 pictures per month for free. I forgot to cancel my subscription before renewal. I do not need the pictures. Is it possible to cancel the subscription and refund?Best regards, Radoslaw

Hallo liebe Gemeinde,ich bin recht neu bei Fotolia daher habe ich einige Fragen. Ich freue mich wenn Ihr mir helfen könnt.Gibt es die Möglichkeit sich die Fotos EINES Anbieters anzeigen zu lassen? Ich stelle mir bspw. vor, einen Link an Interessenten zu senden der auf meine eingestellten Fotos bei Fotolia verweist.Oder zumindest möchte ich diesem mitteilen, wie er meine Fotos findet.Ich finde die Release Verträge nicht. Soweit ich Informiert bin hat Fotolia eigene Verträge und akzeptiert auch nur diese. Habt Ihr da einen Link für mich?Kann man nicht mehr benötigte (nicht mehr bestehende) Emailadressen bei der Konvertierung löschen? Hier besteht die Gefahr, Einnahmen an ein falsches Paypalkonto zu überweisen.Vielen Dank für Eue Hilfe.

Having the same problem here.Hiroki