Questions

I have been tasked to find out further information regarding the terms of agreement for stock photos. What our rights are as far as the following documentation goes.I have not seen any image rights for a white paper, publication online or offline, press releases or the extent of image rights for web or social media. We need a comprehensive list before any of the assets purchased can be used or published anywhere.site pages, publications online and offline, including downloadable files. provide the image rights for publications and papers, and publications and papers online.

Hello, I just download a file. Unfortunately, when opened in AI shows graphics not related to what the preview shows.Abstract background. Glossy and colorful on the white panel. Use for template, brochure design. Vector illustration. Eps… Regards

I have been using the creative cloud subscription with adobe stock for over a year now. In this time i have built up credits that i haven't used on adobe stock. I decided to downgrade my CC subscription to not include the stock as i had loads of credits (that i had paid for in my subscription).I figured it would make more sense to buy as i go in future once i had used all my credits. Now they all seem to have disappeared? I would like to know what this glitch is and i would also like them to be added back to my account immediately as i have already paid for them! Thanks in advance

I licensed and downloaded stock #119809819. The downloaded file turned out to be even smaller than the original preview image. I can't use it for anything. Is there a way to fix that? Or get my credit back for downloading it?

Hi,I’ve just cancelled my stock subscription after beingn charged for a month (dec 23rd - jan 23rd). I have not downloaded any image. Will adobe send me my money back?If so - do I need to request the refund or will it be done automatically?Regards,J.

The cancel option is not available due to an 'issue with your payment details'.  There is not issue.  The Credit Card works perfectly fine.Please cancel my subscription ASAP.I have been waiting to reach the renewal date (22 Dec 2017), and now it seems I cannot cancel it?  Very clever.  I do not wish to be charged any additional cancellation fees please.Please confirm this has happened.

Hi Twarita,I also have accidentally licensed 3 images while moving photos around libraries. Only realised when all photos were moved.The photos I accidentally licensed and would like the license revoked are:the sun - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock https://stock.adobe.com/uk/stock-photo/the-sun/135696589?prev_url=detailRoad Leading Into A Sunset - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock city with a night on the beach - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock Thank you in advance!

Hi,Do I still have access to stock images if I put stock subscription on hold for a while ?I have a number of images in my subscription (10 per month) that I have not used yet. So I want to put my subscription on hold for a while.thanks

When I login it says 117 images available, is that how many I have that I can download or is that saying that is how many I have already downloaded?

Hi support team members, I have the same problem. Can not cancel subscription. Cancel your Adobe Stock membership When I click on Manage plan in my account, there is always only blank page.Tried to call customer service, unfortunately, couldnt reach them. Tried this nr- 239-016-347 from Czechia.I tried both options several times. When trying to reach chat, it says Chat currently closed.  Is there perhaps email where we can contact the customer service?Thanks a lot!A

HiI signed up by accident last year and I still stuck with the membership. I tried many ways to cancel my account but couldn't find the buttons on my manage account plans to cancel at all, and the hotline is either not manned or the other contact options are not available. Can Adobe or anyone tell me how to cancel my one-year subscription to Adobe stock which I didn't want to sign up and they are trying to auto-renew me?best,Jennifer WongMessage was edited by: Bojan Živković Email address removed

Leute,nur als Hinweis: Ich wollte gerade meine Credits konvertieren - aus alter Gewohnheit über das Fotolia-Portal - und das scheint (im Moment?) nicht zu funktionieren. Ich bekomme als "Schritt 2 von 2" eine Seite angezeigt, auf der ich (wie bisher) die konvertierbaren Credits sehe, darunter dann aber nur ein Drop-Down-Menü, in dem ich zwischen Paypal und Moneybookers (die ja "eigentlich" gar nicht mehr so heißen!) auswählen kann. Sonst aber nichts. Kein Eingabefeld für die Mail-Adresse und auch keinen "weiter"-Button. Ich habe stattdessen über die AS-Site konvertiert und da war alles, wie es soll, aber ich dachte, ich sage trotzdem mal hier drin bescheid.

Hi.I've a CREATIVE CLOUD PHOTOGRAPHY plan.I've tried to subscribe to ADOBE STOK but it tells me that i've already a plan.But in my plans section i can't see that plan, only the Photography one.How can i access to Adobe Stock?How to activate that plan (is exist) or cancel it and start a new one?Thanks.

I need a hi-res Vector file. How do I obtain?

Today I got the one month free trial for Adobe Stock that was supposed to include 10 free stock photos. While figuring out how this works I downloaded an image that I was lead to believe would be free (due to the whole 10 free images thing), and after downloading it found out that 309€ had been charged from my bank account without me ever giving my consent to this. I would like to get a refund for this. I have tried to contact customer service about this for several hours and the only answer I got was that the image was a "premium image" with no further explanation as to what this means and how this affects my case. 309€ is a huge sum to pay for an image I do not need and was not aware of purchasing. What can I do in this situation? Very disheartened with the whole thing and disappointed in Adobe right now.

Hallo, nachdem es momentan ja bei Fotolia nicht mehr so richtig funzt, habe ich mich zusätzlich bei einem Mitstreiter angemeldet.Meine Frage: Wenn ich jetzt Vollex bei Fotolia bleiben möchte, ist denn dann gestattet, aus der gleichen Bilderserie ein anderes Foto bei der anderen Agentur hochzuladen? Hat ja dann auch eine andere lfd. Nummer, aber das Motiv wäre ja sehr ähnlich.Danke schon mal für eure Antworten (obwohl ich Adobe Forum eigentlich nicht mehr nutzen wollte, aber ein Anderes, das auch weiterhin von meinen "alten" Mitstreitern genutzt wird, gibt es ja noch nicht).

I bought a motion graphics template from Adobe Stock, downloaded to my mack and started using it. Everything worked well, I encoded a rough edit and when I came back this morning, I was missing one of the asset files. I cannot figure out how to reconnect that media. Any ideas? Any idea why it would have disconnected?

I signed up to Adobe Stock 14 day free trial back in October 2017. I signed up and instantly cancelled due to there being issues with the images and there being a watermark. I couldn't find away around the watermark so i decided to cancel. I cancelled on the same day as I signed up. However, I have just checked my bank account and noticed a charge of £23.99. I checked my bank statement and can see that i was charged for October and November of this year. The email I used was one that i don't access regularly and I was not getting the emails you were sending so only just realised now. I have not even used the system since the day of signing up and cancelling and would like to get a refund for the TWO months i have been charged for and for my membership to be completely cancelled. Please can you assist as online chat is not working and the phone lines are shut.Thank youKimberley

Here’s my story again:Some months ago I strarted a supposedly free trial of Adobe Stock. At the end of the free month you just took me 30 euros + vat without my consent and gave me 10 more images, so it was 20 images I could download. I told me ‘Ok! You were rude to just steal money from me [and I wrote you about that in Italian at the time, you just did not understand, how shameful for AdObEe the ‘greatest’ company for creatives artist that does not have multilingual customer care] but it’s fine if I get 20 stock photos’. Fool me: at end of the 2nd month I had only downloaded 4 images, and I discovered that my other available downloads were gone.After months of complaining about this problem, some week ago you finally gave to me a refund. And there is the main problem: Your refund case number 0223640457 is closed but I did’t actually received the money, I checked multiple times these days.(I find shameful that I have to write some info like my number case in this pitiful public forum

I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

I used to be able to save a preview to a library but now I have 'License & Save' or 'View Preview", is the save preview function gone?

Tried several different methods to get this file to open and be usable. Downloaded from License History, from the item itself, etc... This file simply does not work. For Illustrator it hangs upon opening. Photoshop loads it like it was not a vector image. I licensed and download similar file 137691349 and this file worked perfectly. Please, can I have a credit for 137691333 since both of these files seem to be similar enough for my use? Again I followed troubleshooting steps for 137691333 and could not get this file to work as a vector file in Illustrator.Thanks,Bob 

Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

I was working from home, opening an Adobe stock photo in Illustrator for preview, and Illustrator automatically and simultaneously opened and was visible on the computer at work with the same image.What do I need to do to prevent that from happening? Why is this happening?Home = PC Desktop Windows 10Work = PC Desktop Windows 7It's one business license, 1 admin, 1 user > 2 computers.

Hi!I wanted to know what license I need to purchase in order to use this picture as my business logo:Open seashell with pearl - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe StockThank you!