Questions

I am a BFA graphic design student with a disability who is reimbursed for my Adobe subscriptions through the Colorado State Vocational Rehabilitation Agency. I have been approved for 7 months of Adobe Stock to assist in my BFA exhibition (I have 7 month left of school), however I need to purchase all 7 months to be reimbursed. I have tried the outsourced adobe support channels with no luck. Is there anyone who may be able to assist me with this. I just need to be invoiced for all 7 months at once. I have a hard time understanding how a company is willing to turn down potential revenue due this issue. Thanks in advance.

I've seen many great answered questions, but my question is are we able to put our business logos on a purchased Adobe Stock image? Thank you,Tanya

How do I cancel?  There is no direct contact. I went for the free trial thinking of it as a stock investment. It is not what I thought, and I do not need or have any use for creativity like this. There is no switch plan option for me. No cancel option available, no direct help.

I have tried everything in troubleshooting for problems downloading stock images. It won't download to my iMac. I used to be able to download no problem. I have logged out and back in. Reinstalled Adobe Creative Cloud, updated Photoshop, Emptied my cache, gone to License History and tried from there. I have 211 images available for download but can download nothing. This is fricken ridiculous.  error message "Can't Download File"

Bonjour, J'aimerais savoir si la license étendue donne les droits pour utiliser la photo en tant qu'affichage urbain ? Merci d'avance, Inès

I've been trying to upload a property release for my current submissions.  When I try this I get error boxes saying :"Your releases must be JPEG files", followed by :"The title you entered does not fit our specifications (between 5 and 30 characters)"Never had anything like this problem before.I've tried release file titles 'ReleaseAAA.JPEG,',  'ReleaseAAA.jpg, 'Release_171007.jpg' and various other combinations.  Everything is rejected with the above error messages.The .jpg file in question was created by Photoshop CC.  It opens fine with various image applications, but is invariably rejected by fotolia.Is anyone else seeing this?  Any suggestions?

Hi, I'm trying to edit a vector illustration from Adobe Stock, in Illustrator CC. When I open a preview of the asset (.ai) in Illustrator CC (with watermark) there is only one layer, however I would like to edit the asset.I have not purchased / licensed the asset and before I do so, I want to know if it is editable. Is there something I need to do in order to display all layers and edit the asset?ThanksBen

Please help me "Can't Access Libraries" too and download or add new pictures to my library.

Hello,So, I'm currently looking for this picture because I do not find it and I need to buy it for my future illustration. Can you help me find it and I would like exactly the sameWhen I got the name was: fotolia_59162209_mainCordially

We have purchased some Adobe Stock pictures to use them in our marketing material under the standard license. Now we would like to use the same pictures in a press release (so the medium might publish them alongside our text) as well pass them on to some of our clients to publish on their websites.  Does the standard license cover these uses if a circulation of 500.000 is not exceeded? And if it (probably) is would the plus or the extended license be the correct choice?

We are a small company and only use photos intermittently. I used to use Fotolia and just buy credits as I needed them.It appears that the only option I now have is to buy 3 images during the period of a month and then cancel my membership and then re-join when I need any further images. This seems non-sensical.I presume I will need to look for a more flexible package which is a shame as I am happy with the products. So,please could I request a facility from the powers-that-be, whereby I can keep a login but just buy photos as and when I need them? I do not wish to be tied into a monthly plan when I will never use that amount of images.Thank you for any help

si j'annule mon abonnement ,pourrais je utiliser mon solde de photos acquis(envirron 50)

Why do photos that were licenced open up small when I put them on adobe premiere?Do they need extended licence? If I get it will it open up and magnify without distortion or pixilation?

Didn't know what I was doing and find it out that two images are Licensed.I thought if I delete it will go away but didn't and I still have one I really don't it.Can I UNDO(haha) or unlicensed image?thank you for reading,James

Hi there, I’ve been trying to cancel my Adobe Stock subscription in time so that I don’t have to pay for it after the free trial expires. I can’t seem to cancel it and your customer service can’t pull it off either (they were experiencing technical difficulties this weekend).Can you help me out please?Thanks in advance.Sincerely,Bas

Hey guys!My name is Rodrigo.I work as content creator for Catholic University of Brasília and i really need to know how Adobe Stock works for Educational institutes.Thanks!

How can I send editorial content to Adobe?Any kind of gentle answer?

Hi, whenever I got to download an image I get a "Payment Error" dialogue with no additional info. I cancelled my subscription, but I still should be able to use my remaining 2 downloads correct?Trying to download this image: Cute shepherd dog with Halloween lantern and pumpkins near brick wall - image | Adobe Stock

So I cancelled Adobe Stock after the trial period in June. It seems that the trial period offer was not very clearly explained as many people can attest.I have a transcript that confirms cancellation and that I won't be charged any further and that I won't be charged a cancellation fee.I expected to be charged for the month of June - and I was - but now I've been charged for July and August and my Adobe stock account appears to still be active!Now what?

I have to show a printed document of purchased licences to my client.I can't find any option to print out a document that proofs that I actually purchased this particular photo.

HiI have licenced 20 or so images and added to each a colorful frame and text box with a Title, blurb/"logo"  and writing prompt sentence for children to use in their creative writing. I've put these modified images in a children's book because I was asked to by a homeschooling parent. At the start of the book I say the images can not be copied and at the end of the book I have a thumbnail of each image with the author and Adobe Stock reference number and request that people purchase their own licence if they wish to use the image in their own projects. Do you think this use is covered by the standard licence?Thanks for your helpKaren

I have a client who I designed some Tradeshow Banners for. Now they would like to sell the banners to their trainers. Does this require the Extended License? If so - can we pay the difference between the Standard and Extended, since they've already purchased a Standard?Thanks,Carrie-Anne

Hello all, I seem to be having an issue with 'Same Series' searches.  If I select a photo from search, then click the show more from same series option, Adobe Stock is loading up the images as it should.  If however there is a sufficient number of results within that series to roll onto a second page, when I click the 'next page' link (or the number 2 link), it takes me back to my original search term, not the drilled down series search.  Anyone else seeing the same issue?  I have manage to duplicate the fault on two separate machines and multiple browsers (macOS Sierra, Chrome & Safari)Could do with a fix on this ASAP.Thanks in advance.

I have tried to cancel my Adobe stock subscription via my online account, that hasn't worked and I got cut off and directed here when I asked an Adobe agent. Please may someone help.

Dear Adobe support. I purchased Adobe stock for the month free but i didn't remember to cancel it and today has appeared a bank charge from yours. Please could you cancel me the subscription and make me a refund? Thanks, regards.