Questions

I have licensed several images for a poster I am designing. I bought them under the standard license. I am cutting out the images and compositing them into a scene. A beach scene. People, surfboards, cars. The poster is going to be resold for an event. Does the standard license cover the commercial use of this type of poster. I also turned the photos into a digital painting. The poster is more artwork than actual photographs. I made sure no faces where recognizable. I am wondering if this ok. I have read the terms and it sounds like it is ok. As long as they sell under 500,000 copies.ThanksRick

I want to cancel my subscription, but you want to charge me with 483,95 €. This is an abuse. I'm not using the subscription, should I make this public?I

Hello, I currently have a CC Membership shouldn't I get the adobe stock images (10 a month) as well?Or am I reading something wrong?Thank you,

I'm wondering if I'm allowed to use images with the stand license for Etsy listings? I've read the ToS and Usages links here, but I still don't have a clear-cut answer. It wouldn't be the main purpose of buying and the person wouldn't receive the image. Basically, I want to use the image as a mockup to set my business card or logo design on. People would buy it for the business card/logo design, but they would see the background.For example, if I use the below image, put my business card design on top of the one shown (which won't be similar), is it okay to use as a listing image?

Filling out my expense report and am noticing a discrepancy with my downloads and past orders and charges on my credit card.Could Customer service please contact me asap!thanks

Hello,on vacation I shoot some really nice photos I would like to sell at Adobe Stock but I want to send them to my travelling companions for free.What a license do the photos for my friends need, when I want to sell them at adobe stock, too

Hello, I spent the whole year with the Adobe Stock Service, where I had subscribed for about 80 unused licenses. My service ends on June 23, 2017, why can not I get a prepaid licenses that I would like to use for my paid money? Thank you for your help. Zuzana

Hello, I was browsing the adobe stock selection and accidentally licensed an unwanted image as i was trying to view another image. Any way I can unlicense the image? It is the following ID #80232754​ Thanks for the assistance.

I have NOOOO idea what happened, so days ago, I have cancelled my Stock subscription before the billing date, and thankfully it did cancelled, and so today, I looked into Stock, and I have 20 images in my account, so even if I cancelled before the billing date, it had passed, I have 20 images....so could I still download 20 images? or would I pay each image? I only have a CC Student prepaid subscription

Hi,I was just browsing through photos looking for ideas, and in my attempt to view an image i fat fingered my way into buying a 600$ picture... Please help me! What is the cancellation/refund process here??The website is incredibly confusing and it is late on a Friday so i cant call.

Hi,I have following problem, but not yet resolved:( I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.I have tried logging in and out and using a different browser but no luck.

Bonjour,Je me suis connecté avec mon identifiant Creative Cloud sur l'espace stock.adobe.com.Je ne vois nulle part la quantité de photos gratuites disponibles dans mon compte (théoriquement 10).Par contre, je vois le bouton "s'abonner" avec des options de paiement à l'étape suivante lorsque je clique dessus.a) Comment avoir accès à ces 10 phots sans passer par la commande "s'abonner" et donc sans prendre le risque d'être facturé en supplément ?b) Les photos offertes peuvent-elles être téléchargées dans les catalogues photos Premium (avec licence standard, cela s'entend) ?Je vous remercie pour vos réponsesCordialement,

Is there a way to filter out images with French language? I need to show only images that have English wording. Thanks!

#131705192 was purchased accidentally. Any chance I can undo this action?

As a designer  if I am designing social media content to be posted for a company that is not mine, and using a stock photo with a standard license, is it ok that I own the rights to the photo and use it in this companies ad - or does the company need to own the rights to the photo?Similarly, If creating brochures for another company, using different photos of course - does the company need to have the rights/license to these photos or is it ok that I do?

Hello. When I will cancel Adobe Stock account, will be there my photos that I unused? Can I download them even after my account is canceled?

I have the same problem: the dimensions of the photos are fine but the resolution isn't high enough. There is no filter for searching your archives based on resolution. Nor do you list anything other than the dimensions in the preview. There's no way to know what the resolution of the photo is until AFTER it is purchased and downloaded. Forgive me, but if the photo isn't at a high enough resolution for me to use, it is worthless.Thank you,Bette Anne Duffy

Hi, I hope you can help. I paid for 10 credits to licence pictures. Now I have seen 3 of them removed because I cancelled my renewal. I still paid for these 3 credits. Can I get them back please?

Hi,in your terms of use you say I have to make sure that Adobe Stock photos can't be downloaded if published online. However, how can I make sure that pictures are not downloaded since this is a basic function in every standard browser?!

Good dayI have made several attempts to pay for the $29.99 month deal and it comes up with 'We're sorry, but a system error occurred, if you do not receives a payment confirmation email in the next few minutes, please try again or contact customer services.'I received no email so tried again, same thing and I sent a message to message@adobe.com and got Delivery has failed to these recipients or groups:message@adobe.com The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.The following organization rejected your message: BLUPR02MB193.namprd02.prod.outlook.com.I have sent request for Tech support, but had no reply.Please can someone help me as I have been trying to buy this since Friday 26th May 2017Regards

I started chatting with Adobe about a problem, but the conversation was broken off. When I try to start the conversation again I just get back to the first, and cannot write anymore on that, since it doesn't show any space to write on. How can I start afresh to get the help I so urgently need?

I just got one of those emails telling me I have to spend $30/mo to keep my Dollar Photo credits, credits that I have already paid for when I agreed to the Dollar Photo plan.  It never mentioned that these credits were going to expire.  Here is the email Adobe sent to me at the time of the changeover from Dollar Photo to Adobe:Dear Dollar Photo Club Member, Our service is now closed. But we have great news. You can transfer your unused downloads to Adobe Stock until August 31st, for free. And even more for you – Benefit from a unique promotion on Adobe Stock with similar conditions: $0.99 per image through an annual plan of 10 images for $9.99/month, valid for the first year. This offer can only be redeemed before the transfer of your unused downloads.This is just greedy and bait and switch by Adobe. You may have given us credits knowing we had paid for the Dollar Photo service.  Why have these credits expire?   I have 172 unused credits and the fact that Adobe

Hi there,I recall having some download credits applied to my account following the closure of dollarphotoclub.comAs I understood, these downloads were to last 1 full year, however; I am not seeing them on my account. I migrated my account back in late June.Did these credits expire already? or are they just located in a different place in my account?

I've paid for 10 pictures a lot of months but haven't gotten any new for a long time. Something strange with my subscription. Please also check if there is some months that I've paid double. Please check my account and get back to me.ps. Costumer service chat don't work either.

Hello, today i tried buy an image, but i can't, because all my unused credits from Dollar Photo Club gone...I didn't receive any emails about the credits cancellation, and i can't buy any subscription, because Adobe does not provide this service in my country.How can i get my credits back?