Questions

Hi,I have found some images that I want to use. A standard license is enough. However, this is the first time I am trying Adobe Stock and I didnt know if some of the vector graphics were layered or not, so I decided to use the free trial to check. Since they are, I want to use these in my project, so I cancelled my trial (for now, I dont need 10 images/month for one year, I just need 3 images), however the images are still listed and licensed as standard license.This might be a silly question, but am I allowed to use these images now, or must I buy them again? Initially was going to buy.

I was familiarizing myself with your service and accidentally licensed  a video  #139285667I see from other forum posts with the same problem that you don't issue refunds only credits.After this mishap, I don't see myself using Stock in the future, so a credit is of little good to me.I have not downloaded the video and paying $200 + for something I purchased in error is going to not only ruin my day but it puts my initial experience using CC in a bad light.I will be away from the internet today and would appreciate speaking to a real human about this issue.Thank you

How do I cancel when I'm near the renewal period?

I'm trying to download some preview images for comping and approval by the client before purchase. I have tried two ways, download to desktop and through the library. They appear fine in the icons in the library, but as soon as I drag them into the document they are just a black square with the Adobe logo across the middle, which is of course completely useless. Am I missing something obvious? Never had this happen before on any other stock sites (or on Adobe Stock for that matter), but I'm kind of still stuck with Adobe Stock at the moment after being kidnapped and taken hostage from Dollar Photo Club.

I need help, please.I downloaded several infographic templates from Adobe Stock. They downloaded as the standard .ai and .jpeg files. (The preview image said "EPS Vector background.")I can open the files in Photoshop (Adobe Photoshop Elements 😎 but there is only one layer and the text is not clickable. According to everything I can find on the help/tutorial/forums, the file should have layers so I can actually USE the template instead of just being teased by it.Any tips? Thanks!If it helps, here's one of the files I'm trying to use: 67387690 by Mark.f

Hi, when I cancelled the plan of adobe stock today. Could I get a refund the money ? Because I didn't know I paid for this plan and I am just charged today

Hi, as I'm not getting very far with Adobe support I thought I would ask the community if anyone understands how this works I am the account holder for my Team and, when I log into Adobe Stock, my profile switches automatically to the Team profile. If I choose I can switch back and forth from the Team profile to my own profile in the menu at the top right. Under the Team profile I licensed some stock images, which I presumed would then be available to members of my team to use. The Team, of course, is simply a group of members with individual Adobe IDs to whom I have allocated licenses (including myself). When I am using CC apps, I am using my Adobe ID to which there is a license assigned - making me a member of the Team. So far so good, except I cannot see the stock licensed to the Team at all.Following advice gleaned in this forum, I went to assets.adobe.com to share these assets. When I reach assets.adobe.com my profile is ME, i.e. my individual Adobe ID, and there is no way to swti

I have licensed several images for a poster I am designing. I bought them under the standard license. I am cutting out the images and compositing them into a scene. A beach scene. People, surfboards, cars. The poster is going to be resold for an event. Does the standard license cover the commercial use of this type of poster. I also turned the photos into a digital painting. The poster is more artwork than actual photographs. I made sure no faces where recognizable. I am wondering if this ok. I have read the terms and it sounds like it is ok. As long as they sell under 500,000 copies.ThanksRick

I want to cancel my subscription, but you want to charge me with 483,95 €. This is an abuse. I'm not using the subscription, should I make this public?I

Hello, I currently have a CC Membership shouldn't I get the adobe stock images (10 a month) as well?Or am I reading something wrong?Thank you,

I'm wondering if I'm allowed to use images with the stand license for Etsy listings? I've read the ToS and Usages links here, but I still don't have a clear-cut answer. It wouldn't be the main purpose of buying and the person wouldn't receive the image. Basically, I want to use the image as a mockup to set my business card or logo design on. People would buy it for the business card/logo design, but they would see the background.For example, if I use the below image, put my business card design on top of the one shown (which won't be similar), is it okay to use as a listing image?

Filling out my expense report and am noticing a discrepancy with my downloads and past orders and charges on my credit card.Could Customer service please contact me asap!thanks

Hello,on vacation I shoot some really nice photos I would like to sell at Adobe Stock but I want to send them to my travelling companions for free.What a license do the photos for my friends need, when I want to sell them at adobe stock, too

Hello, I spent the whole year with the Adobe Stock Service, where I had subscribed for about 80 unused licenses. My service ends on June 23, 2017, why can not I get a prepaid licenses that I would like to use for my paid money? Thank you for your help. Zuzana

Hello, I was browsing the adobe stock selection and accidentally licensed an unwanted image as i was trying to view another image. Any way I can unlicense the image? It is the following ID #80232754​ Thanks for the assistance.

I have NOOOO idea what happened, so days ago, I have cancelled my Stock subscription before the billing date, and thankfully it did cancelled, and so today, I looked into Stock, and I have 20 images in my account, so even if I cancelled before the billing date, it had passed, I have 20 images....so could I still download 20 images? or would I pay each image? I only have a CC Student prepaid subscription

Hi,I was just browsing through photos looking for ideas, and in my attempt to view an image i fat fingered my way into buying a 600$ picture... Please help me! What is the cancellation/refund process here??The website is incredibly confusing and it is late on a Friday so i cant call.

Hi,I have following problem, but not yet resolved:( I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.I have tried logging in and out and using a different browser but no luck.

Bonjour,Je me suis connecté avec mon identifiant Creative Cloud sur l'espace stock.adobe.com.Je ne vois nulle part la quantité de photos gratuites disponibles dans mon compte (théoriquement 10).Par contre, je vois le bouton "s'abonner" avec des options de paiement à l'étape suivante lorsque je clique dessus.a) Comment avoir accès à ces 10 phots sans passer par la commande "s'abonner" et donc sans prendre le risque d'être facturé en supplément ?b) Les photos offertes peuvent-elles être téléchargées dans les catalogues photos Premium (avec licence standard, cela s'entend) ?Je vous remercie pour vos réponsesCordialement,

Is there a way to filter out images with French language? I need to show only images that have English wording. Thanks!

#131705192 was purchased accidentally. Any chance I can undo this action?

As a designer  if I am designing social media content to be posted for a company that is not mine, and using a stock photo with a standard license, is it ok that I own the rights to the photo and use it in this companies ad - or does the company need to own the rights to the photo?Similarly, If creating brochures for another company, using different photos of course - does the company need to have the rights/license to these photos or is it ok that I do?

Hello. When I will cancel Adobe Stock account, will be there my photos that I unused? Can I download them even after my account is canceled?

I have the same problem: the dimensions of the photos are fine but the resolution isn't high enough. There is no filter for searching your archives based on resolution. Nor do you list anything other than the dimensions in the preview. There's no way to know what the resolution of the photo is until AFTER it is purchased and downloaded. Forgive me, but if the photo isn't at a high enough resolution for me to use, it is worthless.Thank you,Bette Anne Duffy

Hi, I hope you can help. I paid for 10 credits to licence pictures. Now I have seen 3 of them removed because I cancelled my renewal. I still paid for these 3 credits. Can I get them back please?