Questions

Hello,I am facing an issue with my Adobe subscription and would appreciate your assistance:Background:I tried Photoshop in October 2024 during the trial period and canceled the trial immediately.However, I was never notified about an Adobe Stock trial or subscription.Problem:I noticed charges in November but missed the 14-day cancellation window as I was unaware of the subscription.Now, I am being asked to pay €178 to cancel the subscription, which feels very unfair since I never intentionally subscribed to or used Adobe Stock.Request:I kindly request the following:Free cancellation of the Adobe Stock subscriptionA full refund for November and December charges Any guidance or help to resolve this would be greatly appreciated.

Good afternoon,I hope you are having a great day.I am reaching out regarding an accidental purchase of an extended license for an AI-generated image, which was charged €63. I mistakenly believed that I was purchasing a full plan granting access to Adobe’s extensive graphics library, which I intended to use for website creation projects. While I found the cost higher than anticipated, I opted to proceed, assuming it covered broader access to multiple resources.Only after the transaction did I realize the purchase applied to a single AI-generated image rather than the comprehensive plan I thought I was selecting. For a student like myself, this cost is substantial, and my misunderstanding was significant, as I was under the impression that the pricing structure indicated something entirely different.I genuinely value Adobe products and wish to support them fairly, but I feel this situation was a result of unclear or misleading plan descriptions. I kindly request a refund for this purchas

Hola me han cobrado està aplicacion de mas y yo no la he comprado... llevo un mes intentando contactar con alguien y he cándelado el plan y me han cobrado 36, 29€ más 181,44€ ESTOY MUY ENFADADA CON EL SERVICIO DE AYUDA  

Dear adobe stock After uploading the file to my account, the tag title is all given, then the submit option is not turning on.please help me.

Estoy tratando de enviar imagenes desde Xpiks a Adobe Stock y me dice que el usuario y contraseña son incorrectos. He puesto el usuario y contraseña de cliente de adobe, pero me pide el usuario y contraseña de colaborador y no lo encuentro. Cuando le doy a cargar imagenes no encuentro el enlace de "mas información" en el que me daría la contraseña y el usuario para poner en Xpiks. ¿Alguien me puede ayudar? gracias

Hi! I need help in restoring my account. I was using logo silhouette in video and get notification that this file can not be longer on adobe stock. I will never do this mistakeagain. Can someone help me? I allready sent request on email and form but there is no respond. I spent 4 years on creating this account and all my love and passion.Please help me.

Hello! i have been using adobe for a long time and i want to cancel now. that too without any cancellation fees, i Cannot afford to be charged and I want to put some money in my card to pay my bills and I dont want adobe to use them.

Are the free photos free for all uses, or are there restrictions? I don't see any info on the site. Thank you!

Hola, una pregunta tenia la suscripcion de stock la cancele y despues de unos minutos adobe me hizo un cargo de 3,011 pesos y no se por que hicieron ese cargo alguien me puede ayudar?

Hi! Don't know if anyone from the Adobe team can help us with this one. We've been creating PSD templates for 10+ years and have our designs on other markets. Our questions is if there's any way to contact Adobe Stock to apply to be a PSD templates Stock contributor?We could send samples of our works to see if they are accepted. Thanks!

Compré productos en Stock y soy de Argentina. En la factura de Adobe figura que le agregan impuesto PAIS, ganancias, etc.   Y luego la tarjeta de crédito me vuelve a cobrar el mismo impuesto. Cada uno me responde que es el que debe retener.  Pero no se puede cobrar dos veces.   ¿alguien de Argentina compro con tarjeta en Adobe?

I have just joined. I am a novice. Found some perfect pictures. All were landscape. Have spent hours on the net on all sorts of sites, trying to change these to the vertical format of 1600x 2400 that I need.  Tried reducing size, cropping it without losing much of the original ! etc. Nothing works. Setting  it to keep ratio, does not give me that size - or anywhere near it - so I could at least take that and try to resize it. Unticking ratio that gives me awful squashed pictures. Finally found how to get Filter to be visible on Adobe. Selected vertical - to maybe find some other images that would suit. Can't find one picture I like.  Is there any way  i can somehow keep the horizontal pictures I found and end up with a 1600x 2400 image that looks similar to the original?  Or is it a lost cause?  Maybe compressing the whole picture and cropping it a bit? I have no idea what to do. I have a lot of patience and will take the time to do it, if i

I have licensed several images that say they are vector, but after wasting a credit on said "vector" image it turns out to be a low quality raster image layer in an .ai file format; no vector data/paths at all.  e.g.: Image 94992748 .  How can I report this and recoup this credit, if possible?  I have searched for a place to do this, but a solution is not forthcoming.Thanks in advance for any asisstance.

Hi! Is there any way to include in the CSV bulk upload file that the image was created by AI and that poeple and property are fictional, so both options are checked in the upload file, so I don't have to check each one?On the CSV sample file I only see ""Filename,Title,Keywords,Category,Releases""No option to "check" both AI options. Thanks!!

I can't find my purchases in my library. What is going on?

13 gennaio 2019Adobe Stock - Su richiesta€ 304,99ADB049938017ITper favore AIUTOho selezionato un'immagine pensando che fosse compresa nelle 10 foto al mese  e  INVECE NO mi sono trovata un addebito di 304,99 EUR.Come potete vedere nel mio account non l'ho nemmeno scaricata sul pc.Quale è , se possibile,la procedura per richiedere il rimborso dell'ERRONEO ACQUISTO.E' veramente un'importo esoso per le mie finanze.  Grazie 1000 per la collaborazione.SalutiSilvia

I have Creative Cloud but the images I download from Adobe Stock are very small and have Adobe text on them. Also when I download vector images they look very poor quality in Illustrator and look like a jpg.   [Moderator cured the topics.]

probe el programa y a las 4 dias decidi cancelar el plan me llego correo confirmando la cancelacion del plan y hoy me hicieron un cobro por un producto que no tengo que puedo hacer para que me regresen el dinero ?  

--- Adobe Stock is inscluded in my 'Creative Cloud All Apps 100GB' Plan (annual). When I open the image I'd like, it says, $2.99 for STD License. I go further to BUY, and it gives me 2 choices: 29.99/mo plan OR 29.99/mo Annual plan.   Can someone please help?   Thanks very much in advance!   [Moderator moved the thread to the correct forum]

I am new to this and was scrolling through images, apparently I single tapped instead of double for scrolling, and happened to be over one of the "licence" icons.  The window came up with the options for formatting to select, and rather than selecting one, I x-ed out of that box, thinking it would undo the selection, but it immediately started downloading and I had no way to stop it.  It's not an image I want/need, and it seems risky to have those "licence" icons as a single click option without a secondary verification? Any way I can undo this and save my credits? Thank you!

Dear Adobe Support Team,I noticed a payment was charged to my bank card for Adobe, but after checking all my accounts, I cannot find any active paid plan. Therefore, I would like to know if this charge is unauthorized and which Adobe account the payment was made for.Could you please assist me with this matter?Thank you.

Hello, I accidentally clicked license on a photo I don't want. Thought it was a click for more info button. Can adobe help refund and delete? Thanks. #1033716913

In sending my client native adobe working files (when we choose to do so...), I realize I cannot send them the unaltered adobe stock images with the license tied to myself (aside from transferring), but if these stock images are layers within an .ai or .psd, is that legit to simply send along without any additional license terms or transfer, etc. Trying to keep this simple and uncomplicated, but not trying to sneak around any licensing by just tossing dozens of stock art into a psd to just transfer files either. Seems like a grey area that I need to solidify language on for my team and for our clients.

Newbie here...I am showing that I have "10 assets" available based on my request to our asset manager so I could have access to Adobe Stock for a few images per month. According to what he's saying, he purchased a "credit pack". Every item I've selected so far to license (illustration or vector) has failed - I get a message saying to contact admin because the asset type or license requires a quota that is not included in your plan, asset type or license is not authorized by your administrator. They have all been "worth" 1 asset. Is there a way to filter my search to find only the assets that I have access to? Frustrated...