Questions

Dear Adobe Support Team,I hope this message finds you well. I am writing to express my concern regarding the deactivation of a contributor's account, ID 211087851, registered under the name Dimas Rizki Pratama. I have consistently used this contributor's designs for my work on Adobe Express, and I have found them to be incredibly valuable for my creative projects.The recent deactivation of this account has caused significant difficulties in my design workflow. I would greatly appreciate it if you could reconsider the decision and reinstate the account. As a loyal Adobe Express user, I rely on the quality and uniqueness of the contributions from this designer, and their absence has noticeably impacted my productivity.Please let me know if any further information is needed or if there are any specific reasons for the deactivation that can be addressed. I trust that Adobe values its users' experiences and the contributors who help make the platform exceptional.Thank you for your time and

One of our clients has two admins on there account but the stock credits only show for one user (see bleow).Please could someone advise how to make them visible to both?As you can see from the circled areas the second admins status just reads 'unlimited' Kind Regards Glenn 

  Here are articles to help you get started with Content Credentials and Authenticity. Learn what these are, why they are important, and how to use them in your workflows.   Visit the official site to learn the basics and join the waitlist Visit Articles with more info   Content Credentials   Discover how creators can use Content Credentials to obtain proper recognition and promote transparency in the content creation.   Adobe Content Authenticity (Beta)   Adobe Content Authenticity (Beta) is a web app that allows users to apply, customize, and inspect Content Credentials. It can help you protect your work and get recognition.     Content Credentials generative AI training and usage preference   Learn how to set this preference from your Content Credentials to indicate to supporting generative AI models that you don’t want your content to be trained on or used.   Inspect tool on Adobe Content Authentici

I have to use stock for various projects, and it is frustrating that all the people are smiling or laughing.I have searched with "no smiling" or -smiling) but nothing works.Does anyone know?

this just happened to me as I Am a total novice here!!! I don't want orneed that image and I clicked license by mistake and now one of my free credits is used up on NOTHING!!  FOR NOTHING! How can I correct this user error? Thanks!!! TYhat robot almost canceled my account, watch out as they cannot think outside the box!! Please heko! Thanks!   1 asset     Date Author Asset id License Media Type Price     9/15/24, 4:48 AM RPL-Studio #94782258 Standard Standard Image 1 PLAN CREDIT     Moderator detatched this from an older thread.

I don't want a subscription. I only need one or two images per month so I'd rather buy credits. I don't see an option to buy them anywhere. Even the article about credit packs directs me to buy them from a page where they aren't mentioned. Also I can't contact Adobe because I "don't have an active plan" and the chat bot doesn't recognise the term credit packs. Are they no longer available, or is it a bug?

Hi, I want to use some adobe stock pictures as background to place my product in them. For reference, I sell wall art that will be photoshoped into the background - for example a living room with an empty wall. I'm not quite sure if a standard license is enough or if I need an additional license for the background picture. I will not sell the picture, I will just use it to show how my product can look in an apartment. The wall art is my picture, the background is from adobe stock.  Thank you for your help! 

Hello friends. Can someone tell me why do you think this image was rejected?This asset was rejected for Quality issues 

I can download vector files from Stock into my CC library, but when I try and open the files in Illustrator I always get a 'this item cannot be edited because it is still being downloaded' message, which never gets resolved. I also have no way of downloading to my computer. I have an unlimited assets subscription and the files are licensed. What am I missing here?

Hello ,please can anyone help me clear out my doubt i am very worried i brought a student plan of 638rs but today i clicked on a image on adode stock image and by mistake clicked on liscence and it got lisecnsed saying standard  one credit plan will this charge me extra money will help me clear this doubt of mine i am really worried anyone out there

Hi, I accidentially licensed #116997942 instead of downloading only a preview. Can I return the license and get my credits back?

una vez que cargo los videos en Adobe Stock para vender, no me da la opción de poder enviarlos. Alguien sabe por que?. y me salta este cartel arriba que dice "Tu tarjeta de identificación se ha rechazado".Gracias

Hi, mistakenly submitted around 70 aia generated images without marking them as ai.Those images will get rejected I know will it make any effect on my account or they will ban me? Or how can I fix this?

Way back when Fotolia was an independent image agency, I purchased many hundreds of images using their advance credits method. In 2011. like earlier years, I used Fotolia a lot. attached is a snapshot of some of thos purchased. This question related to image Fotolia_37217331_XS - one of my clients is being chased for "misuse of image" which we purchased for his website.   How can I trace that download (all I have is the original image which came from direct downloading from Fotolia) via a Fotolia dashboard (or a linked Adobe one), as I need to tell the claimant we ov=btained that image legitimately.

I'll admit, I am a casual user of the products myself, I manage teams of designers. That said, I don't recall support being as bad as it is now. I understand the most agents are not going to be well-trained or empowered to do anything, but it seems that Adobe is going out of its way to anger its paying customers. I spent 48 hours on a simple issue (Adobe Stock was down, can they just send me an image so I can make my deadline?) Nope, they cannot help, they will not help, in fact, they choose to make it worse. They promise to call you right back, but call 22 hours later. Maybe, they didn't leave a message or a way to call back. When I call or chat, they just hang up on me. And they send you emails with a case #, what good does that do? There is no way to access it, there is nothing in my support history for over a year. I asked for a refund or some compensation for having to buy the image elsewhere despite having a subscription. Nope, Adobe only takes your money, they don't care if you

Hi, I created this image in Adobe illustrator app on my iPad Pro. I saved as a jpeg because stock images accept jpegs and I could upload as an illustrator file. It was rejected because of quality issue. Vague. Can some one give me constructive criticism. I want to improve. Thx 

Is there a way to filer sensitive/adult content when seraching in Adobe Stock? Sometimes there are images that come up that are inappropriate, especially in a professional setting.

I have submitted and was accepted for two of my AI images of gingerbread elves for the christmas theme on a white background, JPEG Format. I have submitted four more seperate images of the christmas gingerbread elves as well, but they were rejected. Titles are similiar, but images are different. On a separate note, do PNG images with a transparent background take longer to review? My JPEG images always get accepted in a timely manner. As for my PNG images, still under review. Is this the norm? 

Dear Adobe Support Team,I hope this message finds you well. I am writing to request assistance with canceling my Adobe Stock subscription. While I understand the terms of my current plan, I was surprised to see the high early cancellation fee of ₺1,915.20(Turkish Lira) when attempting to cancel today.As a loyal customer, I would appreciate your help in either waiving this fee or offering a more flexible solution, as the cost is quite burdensome for me at this time. I would prefer to cancel my subscription without incurring such a significant penalty.I understand the value of the service but unfortunately, due to my current circumstances, continuing the subscription is not financially feasible. I kindly ask if you could make an exception in this case, or help me explore alternative options to resolve this issue.Thank you in advance for your understanding and assistance. I look forward to your response. Thank youSuvaroglu

Hello friends!I made a mistake and submitted a wrong file. It was not published yet. It's under revision. Probably the issue in the file will not be noticed and it will be post, Is there a way to replace it by the correct file. I so, how?Or maybe even after they post it? I still cannot find a way to exclude or replace files.Thanks.

I have a creative cloud business program and I want to unsubscribe my Adobe Stock accout because I got a free month trial and I do not want it anymore but when I follow the instrutions that Adobe give me to do it, does not appear in My Plan. But I introduce my bank account number and I am afraid they will gonna charge be after this month.  I want to keep my Creative Cloud Account, it's just de Adobe Stock service that I want to delete. Please help me!!!!

i have adobe stock subscriptions and i am trying to get some pictures and with some receive a message this item cant be licensed.why is that and is there any help or solution ? 

Hi there,I’m asking urgently on behalf of my company for one of our projects for adobe stock assets to be used in a permanent exhibition. We have an existing teams account on Adobe. I've tried emailing and calling the local helpline and couldn't get anyone to respond, thus any assistance rendered would be greatly appreciated. Image assetsFirstly, we are using some image files (making modifications) as environmental graphics for a permanent exhibition. Will a standard license suffice for the intended usage? Audio AssetsWe are also using some audio tracks that will serve as background tracks in videos that will be displayed in the gallery. The audio files are listed as "free with trial,”. Can we confirm if they are covered under the standard license? If so, does this license cover the intended usage? These assets will be used for exhibition purposes, and will not be used for resale or merchandise. Transfer OwnershipIn cases where we purchase the assets on behalf of th

Hi! I am trying to download audio https://stock.adobe.com/au/search/audio?k=500511148  but when I press license or download preview it comes up with "For some reason, this action cannot be completed. Please try again shortly." I was just wondering what the issue is?

I'm interested in finding some early upload pictures but I can't seem to find the date information. Is there a way to access this information? If this data isn't currently available, I would strongly recommend that the product manager consider adding it to the platform. Providing an API to access the upload date information would be especially useful. Many other popular stock photo services offer this feature, and it can greatly enhance the user experience.