Questions

Bonjour, J'acheté une image Premium par erreur sans aucune confirmation qui m'a couté 750 crédit, j'aimerai beaucoup les recupérer et c'est assez urgent Merci !

Hello, I opened this account around March and bought the Creative Cloud all applications package, but at the same time, for some reason I didn't understand, they sold me the Adobe Stock package and I don't use it and they are charging me for nothing. I want to cancel it because it doesn't work for me and I can't use it.

I'm thinking of cancelling my Adobe stock contract.I know that if I cancel, all my credits will be lost.However, I don't know if my credits will be restored if I re-subscribe.If anyone has knowledge about this, please let me know.

We prefer to use images of models NOT looking at the camera, especially the classic yet boring stock image of someone crossing their arms and looking at the camera. How do I filter out these types of images?  If it is not possible, please consider adding this to the filtering preferences. Thank you.  

Vor ein paar Jahren habe ich ein Foto für eine Kundenwebseite in meinem Standard- Bildabo erworben. Nun hat der Kunde eine Abmahnung erhalten, wegen der Nutzung dieses Bildes auf der Webseite, die ich für Ihn erstellt habe. Eine kleine Bildagentur hat sich bei Ihm als Inhaber der Nutzungsrechte gemeldet und erklärt, sie vermarkte das Bild aufgrund eines Vertrages mit dem Fotografen. (Ich weiss nicht ob ich den Fotografen, die Bildagentur und die abmahnende Kanzlei hier nennen darf..?) Die Abmahnung lautet auf Unterlassung, Schadenersatz für unberechtigte 1. Nutzung des Bildes 2. plus einem Zuschlag wegen fehlender Urhebernennung (Ich hatte bisher Adobe Stock im Impressum genannt, aber nicht den Fotografen einzeln irgendwo... und 3. will auch der Anwalt bezahlt werden.Zusammen sollen ca 3700 Eur bezahlt werden.Da das Ganze mir suspekt vorkommt, habe ich natürlich versucht Adobe zu erreichen, damit sie dem freundlichen Fotografen der seinerseits bei ihnen unter Vertrag war, zu erklä

User PaulShlykov is uploading ai-generative content and not tagging it properly. Some examples:572174981591079041567603320

Hi, I licensed an "Editorial Only" image before I understood what that meant. I wanted to use it for a 404 page: "One doesn’t simply find this page." - Boromir meme. However, I discovered that I can't use it on my website because it is a business website. So, I removed it and don't need it anywhere else. I would like to return it.Thanks for your help!I looked up the issue on Adobe Community. The only way others resolved it was to post here. I'm not sure how else to contact Adobe.

I have been paying for the Adobe Suit and as well as the other plan for assets every month. Today I see that these assests can not be used for many videos? Is this correct? I'm having a hard time believing that they are charging over 100$ for 5 second thought bubble asset that is litterally just a stroked black circles with like 3 keyframes? The 4k version (of this same black circle outline) is almost 300$. I must not be understanding this correctly? That seems very scammish to me, its like the equivalent of charging $100 for a roll of toillete paper?

I tried doing a monthly subscription, and didnt see that it was a annual plan, is there a way i dont get charged 400 dollars if i cancel it?

I have Adobe Stock educational license through my university BA course. Can I use licensed stock images included in my Education License as visual references to create derivative works (vector graphics, illustrations etc.) to use in a university project? Non-commercial. Do I have to use stock images marked 'Commercial' or can I use the ones marked 'Editorial' as well as long as I am not heavily eaditing the original image itself but an illustration or graphic from it?

I've discovered I am paying £23.99 a month for Adobe Stock and have tried to cancel it but cannot login to my account. Is there a way to cancel it without logging into my account?

Hi there, I accidentally clicked license button for asset ID #694682306. Can I please have it removed and the license credit reissued? It's a little frustrating as a customer for this to happen. I'm also having trouble understanding why I should continue to pay for Adobe Stock monthly for such a small amount of asset licensing. Other companies are offering unlimited downloads for half the price, what is the advantage of using Adobe Stock and what is the justification for paying such a high price per license? I know support staff are here to help and bear the brunt of community complaints and I know its my choice to subscribe. I'm honestly just trying to learn and provide feedback here. Thank you

Hi,I've just accidentally clicked the blue licensing button when trying to get a closer look at an image for research (File #: 108429960) - trouble is, I'm logged in via my work account.  Please can this license be redacted and any credit/payment refunded?

Dear Adobe Support Team,I hope this message finds you well. I am writing to express my concern regarding the deactivation of a contributor's account, ID 211087851, registered under the name Dimas Rizki Pratama. I have consistently used this contributor's designs for my work on Adobe Express, and I have found them to be incredibly valuable for my creative projects.The recent deactivation of this account has caused significant difficulties in my design workflow. I would greatly appreciate it if you could reconsider the decision and reinstate the account. As a loyal Adobe Express user, I rely on the quality and uniqueness of the contributions from this designer, and their absence has noticeably impacted my productivity.Please let me know if any further information is needed or if there are any specific reasons for the deactivation that can be addressed. I trust that Adobe values its users' experiences and the contributors who help make the platform exceptional.Thank you for your time and

One of our clients has two admins on there account but the stock credits only show for one user (see bleow).Please could someone advise how to make them visible to both?As you can see from the circled areas the second admins status just reads 'unlimited' Kind Regards Glenn 

  Here are articles to help you get started with Content Credentials and Authenticity. Learn what these are, why they are important, and how to use them in your workflows.   Visit the official site to learn the basics and join the waitlist Visit Articles with more info   Content Credentials   Discover how creators can use Content Credentials to obtain proper recognition and promote transparency in the content creation.   Adobe Content Authenticity (Beta)   Adobe Content Authenticity (Beta) is a web app that allows users to apply, customize, and inspect Content Credentials. It can help you protect your work and get recognition.     Content Credentials generative AI training and usage preference   Learn how to set this preference from your Content Credentials to indicate to supporting generative AI models that you don’t want your content to be trained on or used.   Inspect tool on Adobe Content Authentici

I have to use stock for various projects, and it is frustrating that all the people are smiling or laughing.I have searched with "no smiling" or -smiling) but nothing works.Does anyone know?

this just happened to me as I Am a total novice here!!! I don't want orneed that image and I clicked license by mistake and now one of my free credits is used up on NOTHING!!  FOR NOTHING! How can I correct this user error? Thanks!!! TYhat robot almost canceled my account, watch out as they cannot think outside the box!! Please heko! Thanks!   1 asset     Date Author Asset id License Media Type Price     9/15/24, 4:48 AM RPL-Studio #94782258 Standard Standard Image 1 PLAN CREDIT     Moderator detatched this from an older thread.

I don't want a subscription. I only need one or two images per month so I'd rather buy credits. I don't see an option to buy them anywhere. Even the article about credit packs directs me to buy them from a page where they aren't mentioned. Also I can't contact Adobe because I "don't have an active plan" and the chat bot doesn't recognise the term credit packs. Are they no longer available, or is it a bug?

Hi, I want to use some adobe stock pictures as background to place my product in them. For reference, I sell wall art that will be photoshoped into the background - for example a living room with an empty wall. I'm not quite sure if a standard license is enough or if I need an additional license for the background picture. I will not sell the picture, I will just use it to show how my product can look in an apartment. The wall art is my picture, the background is from adobe stock.  Thank you for your help! 

Hello friends. Can someone tell me why do you think this image was rejected?This asset was rejected for Quality issues 

I can download vector files from Stock into my CC library, but when I try and open the files in Illustrator I always get a 'this item cannot be edited because it is still being downloaded' message, which never gets resolved. I also have no way of downloading to my computer. I have an unlimited assets subscription and the files are licensed. What am I missing here?

Hello ,please can anyone help me clear out my doubt i am very worried i brought a student plan of 638rs but today i clicked on a image on adode stock image and by mistake clicked on liscence and it got lisecnsed saying standard  one credit plan will this charge me extra money will help me clear this doubt of mine i am really worried anyone out there

Hi, I accidentially licensed #116997942 instead of downloading only a preview. Can I return the license and get my credits back?

una vez que cargo los videos en Adobe Stock para vender, no me da la opción de poder enviarlos. Alguien sabe por que?. y me salta este cartel arriba que dice "Tu tarjeta de identificación se ha rechazado".Gracias