Questions

has anyone found a way to undo the licensing an image on adobe stock?  i wasted one of my licenses on an image that I meant to add to a library to show a colleague.  i wish Adobe would implement another step to confirm the licensing just in case that happens to anyone else! oh well, rookie mistake.  let me know.  💔

I don't need and cannot justify the cost of the full Adobe suite. However this creates a problem when downloading transparent AI files from Adobe Stock.  On many occasions - although not all - the transparent grid appears to be flattened into the AI file layers.  App's other than Illustrator cannot then remove the transparency grid.   Yet Stock always offers an alternativge JPG download for these files - when they have a transparency grid this is of cource completely useless. A PNG file without the grid on the other hand would be fine. Why is this not offered? Is it simply to force users to purchase Illustrator?  I'm not a design pro so I might be missiong something. However, I just spent over an hour on Adobe support and their only answer was 'buy Illustrator'.

Quiero contactarme con el chat virtual y solo me contestan Bots, quiero mi devolucion!!

I have been charged for an Adobe Stock Subscription since July 2023 and am completely unable to cancel the subscription by going to my account settings even though I have an email confirming my cancellation in June of 2023. The subscription does not show up on my account anymore, but Adobe has been taking their $29.99 for 10 months now. I looked on the discussion boards and it looks like several others have had the exact same problem. I would like my almost $300 back!!

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.Im trying to buy a credit but this error show up and wont let me buy credit

As a license user of adobe, can I use the royalty free audios when producing my own music?Like getting the beats and all then just put voice or lyrics in it.

Help! I'm trying to buy adobe stock 10 assets plan.. Yes i cancelled free trial as i had a second account with a trial I dont use so I cancelled that and the free trial on this account which is connected to everything had 4 days left so i was going ahead to renew and its giving me an error message!!   [Moderator cured the topics. Please do select only relevant topics.]

   I asked that I get stock photos added to my plan at work and they decided to switch from individual plan to a larger team license. They have been trying to add stock for me, but have been unsuccessful. I thought I had it once, but then received the message "Your request for Adobe Stock – 10 assets a month could not be fulfilled" The Adobe person assigned to us is not getting back to us. It's been at least 3 weeks now. I have a screen shot attached of the email.    [Moderator cured the topics. Please do select only relevant topics.]

Used this audio before for Facebook and never got issues. Last week Facebook said I was violating copyright due to the same audio. Can we please fix this Adobe! Thank you. (I do pay for membership)

Hello, I have to many images that I'm sure I will not use and would like to remove them.I can see them in the LicenseHistory on the Stock Dashboard yet there is no way to delete themhttps://stock.adobe.com/fr/Dashboard/LicenseHistory I can't find them on the assets panel. (I'm not asking for the credits if any was used for them but I think most were free/included in a trial) Could you help me please? Many thanks

I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

I bought a template by TemplatesForest for Adobe Stock but it has so many formatting issues that I just cannot take the time to fix. How do I request a refund if there isn't any contact or refund information?

Hi I updated payment info and paid past due payment but my plan is still inactive . Payment is made but after message about updating payment info status changed back to 'billing issue' . Last payment is listed in billing history. How to contect support to fix this issue ?

I am confused on what licence I need to purchase for some creations I am wanting to print on shirts for re-sale. My creations will be using about 10-15 different vector images to create one graphic, eg. a map that will include multiple vector trees, animals, vehicles etc.  Do I need an Extended Licence for each vector placed on the map or is Standard okay?  Also I will be doing another creations where I will be combining only 2-3 vector images to make one image, eg, hat with flowers, which licence will these need for this? 

Ok, happened to me also.First time looking round in Adobe Stock and clicked on the button License.Clicked it to see what it means or to get more info, but no: its licensed immediately.How to reset this? It's photo #345437845 Thanx.

I have downloaded multiple assets to be used with their transparent backgrounds. I can not get the background on these assets to actually be transparent when I upload them to my photoshop project, it just has black and grey squares on it. I have read that the work around is to open Illustrator, but if we aren't Illustrator users, what is the other option?? We pay a good deal of money every month for access to these assets for them to not work and have to go through community forums to get credits back for something not working in the great wide world of Adobe. Now I have many assets downloaded that are unusable. How do I rectify this issue?

Dear Sir/Madam,   I just found that your company auto order for me but not request from me and did not use before! There are from July 2023 to today! Please cancel it and refund to me! There are $158 and $368 per each month ! I never request for automatic! Please follow!   [Moderator cured the topics. Please do select only relevant topics.]

Hi there, Is it allowed to use video footage from Adobe Stock under a free plan for advertising purposes? I understand that it's not allowed to use images on a products for selling. but is it allowed to use the video in the same ad with the products that we are planing to sell?greatful for help kind regDee

How many credits does it take per video? How do you pay those credits??   [moderator detached from unrelated thread.]

Bonjour,  J'ai souscris à un abonnement adobe stock avec un mois d'essai, or je n'ai reçu ni mail de confirmation ou quoi que ce soit. Cependant quand je vais sur mes comptes bancaires, je vois bien que le premier prélèvement est prévu. Je ne trouve pas non plus sur mon profil quelque chose qui m'indique que j'ai souscris à quelque chose. Je ne peux donc pas annuler mon abonnement. J'ai quand même pu utiliser 4 crédits (sur les 10 de la formule) le jour même de mon inscription, cependant, je ne retrouve pas non plus sur mon compte les éléments qui sont censés être dans ma bibliothèque.  Est ce déjà arrivé à quelqu'un? Ais-je raté une étape?  Merci par avance pour votre aide. 

The transitions available in Adobe Stock almost all require media replacement. Which is wildly inconvenient in a sequence of 5 or more clips - especially if you've applied characteristics to them (scale, position, etc.) With the downloadable transitions, you're just at the mercy of the transition and have almost no control over many things. Am I just using them incorrectly? Here is an example. I find every transition out there now adopts this method. There must be a better way.

I finally opened an Adobe Stock trial account on 10 March 2024 after having an existing Adobe Creative Cloud account that apparently doesn't offer free stock images considering it's a very pricy $59.99 monthly fee.I tried to cancel that Adobe Stock trial account on the weekend of 5 April 2024 because I didn't have need for it anymore. For reference, I followed the instructions on this page, but now I have these errors showing: I'm worried because I also use the same PayPal account to pay for my original Adobe CC plan. I tried to have PayPal link it to an alternate card, but it defaults to the original that I used to pay for the Stock plan, and now I'm unable to fix this.I've also called up my bank for a second time to check if the hold was from their end, but they said it was already fixed as of last week which was when I called about this issue earlier.Any help would be most welcome. 

Hi, I accidentally bought the extended version and only wanted the standard one. Would it be possible to remove this license, refund the credits and give me the standard one? These are photos with ID #448099014 and #124717256.

Is thee a way for me to know what percentage of the image or what part of the image was AI generated? And who the creator is?

Hi, I wanted to know if I am allowed to use the adobe stock video for a video loop on the login/signup screen for an app that I am building? And if so, what license do I need?