Questions

Hallo zusammen, ich habe ein paar Mockups für 1 Credit mit der Pluslizent heruntergeladen. Darf ich die jetzt auch für einen Onlineshop also Produktbild verwenden? Würde da gerne meine Designs draufmachen, da ich keine realen Fotos verwenden möchte. Verkauft wird dann sozusagen das Design auf dem Mockup. Aus den Lizenzbestimmungen werde ich nicht ganz schlau. Hier steht "Stockmedium darf für Handelsartikel, Vorlagen oder andere Produkte für den Verkauf verwendet werden.*", aber das Shirt oder der Hoodie verkauft sich ja nicht wegen dem Mockup, sondern wegen meinem Design. Könnt ihr mir hier weiterhelfen? Möchte einfach auf Nummer sicher gehen 🙂 Liebe GrüßeSusi

I tried to download free assets on Adobe Stock. After pressing the "License" button, the button was stuck in the loading mode, and an error occurred in the devtools: 

Hello it's file 445744476. There are no layers and I can't change the text, so this is not really usable. Thanks.

May  i buy the music at Adobe stock  for my live event to use?

I've been working on a project and saving stock images to a library for consideration. I discovered that a lot of what I tried to save wasn't saved. Where I had downloaded a preview I was OK and could go back and located an image, but even then when I tried to save it would save. I tried to delete images I was no longer considering and that didn't work. They came back. I cleared the cache and history on all three browsers I tried and then rebooted the computer. Still the same problems. Please fix this. It's creating a lot of extra work and some hours that I can't legitimately bill the client for.

Hallo ZusammenAls Stock Neuling ist mir nicht ganz klar, welches Stock Abo ich verwenden muss, damit wir Bilder für unsere Schulungsunterlagen und für Social Media als GmbH verwenden dürfen. Erschwerend kommt noch dazu, das ich sehr schlecht Englisch verstehe... Kann mir jemand helfen?

I'm creating a child's coloring book that will incorporate clipart from Adobe Stock from the category of "License for free." Are there any license restrictions? Of course, I will not share original vector files, but I just want to make sure there are no other restrictions. Thanks!

Hey all! Now that the internet is flooded with fake pictures of the war in Gaza, Adobe Stock should be completely free of those types of pictures. I honestly cannot understand how they have managed to pass the moderators. What do we think about this? https://www.crikey.com.au/2023/11/01/israel-gaza-adobe-artificial-intelligence-images-fake-news/?utm_source=braze&utm_medium=email&utm_campaign=newsletter-tech-brief-76kMz8-2023 -11-09

Hola. He cancelado mi suscripción pero aún dispongo de casi 100 créditos sin utilizar. Hoy he intentado bajar una imagen y mi cuenta aparece bloqueada. ¿Cómo puedo usar los créditos que me quedan? Me parece un robo que se queden con algo que he pagado. ¿Qué puedo hacer?

I did the free trial for adobe stock and I remember cancelling my account the same day, only to find, by suprise, 4 months later, that I was being charged for it !!! then I went to cancel and I discovered I had to pay a fee of 160 euros in orther to do so !!!!!!! what is this ? there is no indication along the way that this might be the case and since when this is even a legal practice ? I gave no consent to this. I'm a student and adobe stock is super expensive, anually is even more than my abonment for the suite !!!! there is no way I can afford to pay a fee for cancelling a service I was already paying, I payd already more than 100 euros and now I should pay another 160, for which reason ????  I would like to have this fee cancelled and the money reimbursed ! 

While scrolling through assets on my phone, an image was licensed without intent. It has not been downloaded as I have no use for the asset. Is there a way to reverse the licensing of an asset? This seemed like a glitch of some kind. As the license button was nowhere near my thumb and when I found the image I wanted I found out a purchase had just been made on something I didn't need. Have there been other reports of this kind of thing happening and is there a way to stop it from happening again? Info: Samsung S8 on Chrome Browser.  

Whenever i try to cancel my plan it says ''You'll be able to manage this plan shortly'' and i dont wanna get charged

I tried to save something to my library and it said I have to license the item. I thought it weird so (never having used Adobe Stock before) I clicked on license waiting for the next set of instructions. Nope. I just licensed the damn thing. I'm a bit annoyed and PO about this. [ Something like a "This action will substract x credit from your account. Are you sure you want to proceed?" would have really helped. ] What are my options?

I'm a Photoshop user trying to work with an Illustrator mock-up file for a brand identity kit. In photoshop you typically have a smart layer that says: put logo here. When you save the smart layer and go back to the original doc, the logo appears perfectly adjusted in all the different mock-up elements...Asset #448354365 is a good example of what I'm referring to. Am I going to find a similar procces in Illustrator or no? I don't have to drop the logo into every single little design itteration in here do I?I hope that makes sense... 

Twarita, I seem to be stuck in AI pergatory.  Can you help me with something.  I purchased the 5 credit package earlier today and now that I am trying to download and license a couple of the images it tells me that there is an error.  But I can't get any direction from the AI assistant on how to get around this  

Where can I find the original Fotolia purchase date? It was not imported correctly to Adobe stock.

hello,  i am at a loss. I have a full Adobe account and I want access to the included Adobe mockups. However it is saying I need to start a free trial. I already have an account and I don't know what to do. 

[abuse removed] Ich habe dieses Program nicht bewusst heruntergeladen. Es war ein Verkaufstrick und nun soll ich fast 200 € für eine Kündigung bezahlen? Ich habe nach Phoroshop gesucht und beim Buchungsvorgang war an irgendwelche Stelle ein Hacken, sodass ich dieses Program automatisch mitgekauft habe. Ohne, dass ich einmal das Program benutzt haben, müsste ich fast 40 Euro monatlich bezahlen und dazu noch fast 200 Euro für Kündigung.      [moderator deleted abuse in the subject and in the body text]

Hello, I could not login to Fotolia for Sync my Fotolia account. I did not receive any email for recovering my account password or login name. My registered email is [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] and my login is jamespham65. Please kindly help me.

I just purchased 2 files from Stock (glowing Christmas bulbs) that indicated they had transparent backgrounds. The images are listed as Illustrator and .png.When I use them in Illustrator or try to place them in Word, the background shoes with the little gray squares and is not transparent at all.What am I missing?!?Does anybody know of any Stock images that are of a strand of old fashioned Christmas lights that are glowing?Any suggstions would be greatly appreciated!Thank you.

witam czy posiadając subskrypcje adobe stock mogę użyć zdjęć z tej strony do wykorzystywania ich jako nadruk na bluzach koszlkach itp. przy czym czy mogę sprzedawać takie rzeczy z nadrukami z adobe stock

I have unexplained charges from Adobe Stock with the code 044-207-3650 and I have no idea where they came from?! The phone numbers to contact Adobe are available and other the FAQ's don't help! If you could please contact me as soon as possible please so I can understand where these charges are from. Thank you

Over the past couple of days I've purchased several files that state they have a Transparent background.  When I open them in photoshop they have the grey grid under the image, and there is no way to remove this in PS.  This has not been the case for most of of the other images I've downloaded with transparent background (even images downloaded in Illustrator format).  Specifically images 226845351, 300217158, and 300217201.  Is there a way to fix this without an illustrator licence.  If not I'm very concerned with how these files are labeled and would like credits posted to my account.   

I would like to license an image on behalf of a customer. Can I somehow assign the license to this customer or company or purchase the license for the company? How can I transfer the licence?

Hi! It's my first time using adobe stock and although I purchased my license, the website denies my request whenever I try to download something. I don't know what to do and I'm hoping for any advice or support 😞