Questions

We purchased an image (85998911) through Fotolia, back in 2019, now we are being asked by COPYTRACK to provide a copy of our license. where can I find this license if my Fotolia account was merged with Adobe? 

Hi Community! I have had a bit of a hiatius (about 2 years) from using my Adobe Stock subscription due to personal reasons and just starting using it again. I noticed I only had 120 assets and should've had A LOT more seeing as I was paying $29.99 per month for all those months. When I called support, they told me I had a limit of 120 assets and that I could not have a refund of any kind on an active subscription. I recieved no other information. I asked to speak to someone stateside and they told me there is no support in the US. So reaching out for the first time to my Adobe community, because I'm in a bit of a hard spot after losing my job and trying to freelance to make ends meet. I will use all the assets between my freelance biz and sharing with the 13 YO in middle school for his school projects. Does anyone know if my subscription is cancelled, do I loose the assets I do have? Would I be able get a refund for so many months of subcription fees I was charged with no assets to sho

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website. Please answer the following questions if your post has been moved to this thread: What ISP are you using? What asset types are you having issues with? Photos, videos, etc. Does switching to a VPN resolve the issue for you?   We are working to resolve this issue and your responses will help us determine next steps.

Desde hace 2 días estoy tratando de comunicarme con la asistencia de ADOBE para que retiren la publicación de un diseño que es una copia exacta del logo de mi empresa. Esta publicación se ha realizado sin mi consentimiento y además está cobrando por venderla. No es un dibujo similar o una adaptación. Es exactamente el mismo logo copiado y pegado en ADOBE STOCK. Necesito que retiren esa publicación de inmediato pero no tengo respuestas. Me pasan de asistente en asistente y nadie me da una solución. Es violento que alguien haya copiado el logo de mi empresa y pretenda cobrar y venderlo a otras empresas. Necesito ayuda para que me faciliten un canal de comunicación a fin de que se termine con esta situación de violación de derecho de autor y 

Kind community,I have a license to download images without the watermark. However, I haven't been able to do it through the API, to which I'm passing my API Key. I can download the images without error, but they all have the watermark and/or the Adobe stock id. I have tested these two methods:https://stock.adobe.com/Rest/Libraries/Download/417069613/2https://stock.adobe.io/Rest/Media/1/Files/?ids=389429274&result_columns[]=comp_url&result_columns[]=thumbnail_1000_url Is there a way to achieve this programmatically through API or a REST parameter? Thank you in advance! 

I don't know why it charged $152 😞 last month I already removed adobe stock from adobe plan. Does anyone else know the difference between these two invoices?

Hey I had a similar thing happen. I cancelled my membership last month and now a month later the charges resumed. can you please refund my 29.99 for adobe stock. I have used none of the new image and it just charged me. Thanks so muchBest,Peter Watkins

HI! I have an issue with an invoice. There is an incorrect VAT number on it, could it be corrected on the past invoice?

I accidently downloaded 2 images with the wrong file format. I don't want these images and need the 2 credits returned. How do I go about achieving this?

My requested is receive an email which is about "Shanghai Chuji Technology Co., Ltd. used the image number 478204657 provided by Adobe on the product packaging of the paint marker pen" I have already purchased this image, and now my supervisor wants me to obtain such an email from Adobe to avoid potential legal risks. The customer service staff said there is no problem, and you will receive the email within 24 hours. However, after two days, I still haven't received the email.I received the email within hours, but after two days, I still haven't received the email.The customer service personnel also ignored me and kept transferring me to a special list, but there was no connection there and no customer service personnel could continue to handle my problem

Hi, I accidentally licenced Photo, can I have my credit back, please? It's photo number #299142859

Hello. I don's know what changed lately in the search algorithm but results are irrelevant.   A simple serach for " woman dressed in black overcoat" will find on the first page 70% photos in BEIGE overcoats ans a lot of irelevant images.. notice the rat dressed with a trench coat .. Photos search used to be a simple task and now it's time consuming and frustrating.

When trying to cancel the Adobe Stock trial it says an error has occurred.  [REMOVED BY MODERATOR]

Hola, estaba tratando de usar los créditos de adobe stock que incluye mi plan, pero al querer descargar una imagen, es como si no tuviera ningún plan registrado.

I'm sure this has already come up. But I spent the morning looking for assets for an upcoming video. I feel like I have purcahsed a clip where someone has just put a slight pan on a low res still image: https://stock.adobe.com/nz/video/splendid-sunset-sunlight-over-city-and-coast-of-wellington-new-zealand-cinematic-panorama/279960691 - you'll notice none of the car lights move on the street. I feel pretty cheated to be honest, even for HD quality I was expecting something with a bit better definition and less over compressed noise.The help team will be calling me back in a couple days, but feel like this could have been avoided with reviews of clips on the page they're on. Atleast as abililty to call out shotty quality when it appears.

I can see that on an Enterprise account you can download unlimited unwatermarked comps, but what support is there for self-employed designers? I'm a film poster designer who needs access to high-res comps whilst presenting multiple options and rounds of posters to a client. However only one poster will ultimately be picked to go public, so only the stock imagery in this poster needs licensing. Is there any subscription available of this nature? 

    FILE #:  141580178    Do I have a 30-day limited time or can I use it for as long as I want? I have the adobe ps application, I set it as a background from that application and I just want to use it as a yotube profile photo, is that possible? thanks already

Hello,   I tried to downlaod two images from Adobe Stock in vector format to Illustrator - but in both cases I only got an image. Here are the images: https://stock.adobe.com/ca/images/runner-silhouettes-set-large-pack-of-vector-silhouette-design-isolated-white-background/622623330 https://stock.adobe.com/ca/images/man-run-cycle-animation-sprite-sheet-jogging-running/199725452   Is this a bug? Can you please help?  Thanks!   Kind regards, Anastasia

If I purchase a full license on an adobe stock image to print on products for my small business..can it be sold and used by another person and printed on the same products as my business does?

I downloaded asset 193158173, assuming it was a vector file. It downloaded as AI and does contain vector elements, however the main image that I donwloaded the file for is just a buch of high-res bitmaps. I feel cheated and misinformed. How can I return the license? Thanks for your help! Best regardsJan S.

I agree and can't believe Adobe is shaking me down for. I never used Adobe Stock, they've charged me over $100 for it, and when I went to cancel they said I owe $100 cancellation fee (this itself makes no sense; why would I pay in full for a service I am not going to use). Then when I go to talk to their chat representatives, I am told "customer service agents are experiencing problems with their tools, contact back in 2 hours". This is ridiculous.   [moderator detached from unrelated thread]

Ran the internet speed test, speed is 40mb/s, no issues with any other website, cleaned the cache from google chrome, restart the router, no issues on my endBut for some reason only suddenly this week when I try to download images from Adobe Stock the speed is like 7kb/s, its like its being limited or somethingtaking up to 20 minutes to download 3 images, basically unusable, can you guys fix it? The website itself is already extremely slow to load images thumbnails by default, very frustrating to use already 

Hello there, I sometimes use the library function in Indesign to purchased stock image. But somehow one image cost me 67 credits. I admitted it had a notification but it wasn't clear as the webpage version. Can I unlincesed the image or lower the license tier?

Bonjour, puis-je utiliser une vidéo achetée avec une licence standard, dans le cadre de la réalisation d'un montage vidéo destiné à être diffusé sur un écran d'affiche dynamique dans un restaurant ?

I was looking over the insights page and from one of the top-listed contributors from last week I noticed that they had images #610033139 and #611036188 which appear to be the exact same image, uploaded by the same user, but with differing image numbers and image titles.