Questions

Hello Adobe Community!  I have accidentally purchased 6 images. They are file numbers: #523047065, #404599282, #248880213, #610314252, #125635342, and #391920356. I kept trying to juggle what I was doing between my desktop and mobile, but I kept messing up what I was trying to do. Can I please get credit back on my account? Sincerely,Aubrey C.

@WendellaBee Having a similar problem here with a corporate account. It says I have 10 free downloads, but 0 available in my account. I can access my libraries, but not download new assets.

I have scoured the community forum and read the license information and terms multiple times, but can not find an absolute YES or NO answer to my situation, which is surely very common.I have an enterprise wide Adobe CC license through my company, which includes the Pro Edition of Adobe Stock. We are developing a report for a client using InDesign and have used several licensed Adobe Stock photos in the report. The client wants to develop a website version of the report on their .gov website and wants to use the same images we used in the InDesign version for consistency. They do not have a license to Adobe Stock.  Can we send them the photos we licensed so they can use them in their web-version of the report?Thank you.

Me gustaría saber qué tipo de licencia debo de adquirir en Adobe Stock para realizar una ilustración a partir de una foto que haya adquirido.

Why can't i download what i purchased

Hi. I can't cancel my subscription. I tried to cancel it on the day of payment, but it was after the card was charged, lucky I didn't have any money on my card. Can you help me with this issue? Tried to contact the staff using chat and within three days no one has replied. Thank you.

Hi everyone.  I have a basic Lightroom plan.  I logged in and downloaded some free images from adobe stock ('Free' was visible in the lower left corner).  I read the standard license and it seems I can use these in a YouTube video without losing sleep or thinking about lawyers and money.  I'm looking for confirmation.  Please advise.  Thanks to all.

Hi,we have »Alle Applikationen - Pro-Edition - EDU« (education license) with "nearly" unlimited access to Adobe stock images. Question: is there an option/special license type/whatever to use a stock photo esp. for social web without without having to integrate attribution? Thanks!mycc

So they need to redesign there whole licensing scheme because i was scrolling and went to hit one to open it bigger and it just took my credit and dowloaded without even asking me to verify or anything.  its just in such an akward place.  Possibly they should have it be where you can not license from the miniamized bulk view and you have to open the full view to actually use your credits. 

I have downloaded several licences photos but I want to end my membership but I could not find a proper answer if I loose all the downloaded photos. Please could you help me in this topic?

How can I clear some photos from my licence history? Is it possible?

 Many years ago I licensed images from Fotolia. Unfortunately, I never transferred the account.Is it still possible now, or am I too late? I would like to transfer my licenses and also the images I had offered through Fotolia.Is that still possible?I know I have slept through a few years....Thanks!

Ich habe einige Bilder lizenziert und konnte sie downloaden.Allerdings habe ich nun keinen Nachweis darüber, dass ich sie auch wirklich lizenziert habe. Kann ich irgendwo eine Lizenzurkunde oder ähnliches herunterladen? Wie erfolgt der Nachweis sonst, falls ich abgemahnt werde?Vielen Dank! 

I was looking for images of chidren for project about child hunger and typed "little girl" in the search bar, and the results were odd and disturbing. Almost all of the images that pull up on the first page are of elementary school aged girls partly clothed (a few without clothes), and some in borderline suggestive poses. I am guessing the site shows results by an algorithm that pulls up the most downloaded or clicked-on images for a given search term....if so, it seems clear Adobe has a problem with sickos using your site to sell and buy suggestive images of little girls. One or two of these images on their own would not have set off alarm bells, but all together and with so many of them, it's definitely suspect. Adobe seems like a socially conscious organization with a strong commitment to the protection of vulnerable populations. As such, I am sure you are willing to take a strong stand against this disturbing issue and protect these innocent girls by removing objectionabl

 I encountered a problem while trying to pay for my Adobe Stock membership initially due to a card issue, but after resolving it, I successfully paid. However, even though the payment went through and money was deducted, my account still displays a card problem message, preventing me from downloading music. Kindly address this issue urgently to ensure uninterrupted access to my membership benefits.Additionally, I recently updated my name in my profile, but the application continues to address me by my old nickname. Sincerely, Nataliia Soloviova

Ich habe Heute zwei Bilder lizensiert, #619224045 und #621515006 Beide KI-generiert und in der Qualität wirklich - ich kann es nicht anders sagen: schlecht. Wie kann ich die Lizenzen zurückgeben. Generell sollte doch auch ein gewisser Qualitätsanpruch bei dem Ausgabeformat der Daten erfolgen oder nicht?

Unbelievable: You have tons of assets in Creative Cloud, the button for the overview of what assets you have is calles "Manage Assets", but its design seems to be driven by chaos -> how can I sort the assets by type, price/licence, date of purchase and most important: name ascending/descending?Why Category "Bug"? Because it is an epic design failure, holy sh.. Adobe, it is 2023 and we have to discuss a sorting function? Really?The search bar is also useless, more or less. The more words you enter, the more results you get *facepalm*

I got an email saying that my prepaid Adobe Stock credits are expiring soon, so I want to use them. However, I also have a subscription, and when I try to purchase a photo it always uses the subscription credits instead of the prepaid ones. How can I use the prepaid credits while I have subscription credits available?

Wo sehe ich bis wann mein Abo bei Stock Adobe noch läuft? Wenn ich es löschen will kann ich keine Option wie sofort oder auf Laufzeitende anklicken. Es kommt einfach, dass ich noch 53.- schulde für die Stornierung wegen Nichteinhalten der Laufzeit.

I did the monthly free trial for Adobe Stock after a few days I canceled the subscription, now after a month Adobe is trying to take away my subscription money which I have never used and which does not appear in the Plans section, how do I fix it the payment problem can I cancel it?

Hello! I forgot to cancel my Adobe Stock subscription after the 30 day trial period, because i didnt use your software and there was no money on my card when the trial period ended, so the amount was deducted just now. What should i do? I really need a refund, but I am not entitled to it due to the 14-day deadline. Help me please! I need that money.

Hi There, Is anyone else having download issues from Adobe Stock today? (Sat 12 Aug 5:35pm New Zealand time).I'm trying to download a JPEG from adobe stock and it is taking an eternity.The image (5.1mb) and my browser says it will take 14 hours. hmmm. (now 22 hours while I type this).I'm on a Mac, websites, including Adobe Stock are loading quickly and I've downloaded from a 2mb file from another website and it worked super quick. Speed test had (91Mbps upload/download).I've rebooted my Mac. I've deleted safari cache and cleared history.I've tried downloading. I've tried saving to a one of My Library's and placing into a document in InDesign - it is failing.See screenshots.

I just accidentally licensed a stock image. Is there a way to get a credit for the image I accidentally licensed and will not use?  Thank you for your help!

Hey, I accidentally clicked images with license and I didn't know that it will activate purchase of the image. It seems that there is some corporote account linked to my profile that is allowed do that kind of thing. Shouldn't there be some warning and how I can undo that? 

Hello,I would like to ask can I use a mockup downloaded with a standard license (for example: a t-shirt woman mockup or coffee mug) and use it in my online store to showcase and sell my design . I want to use the asset only to show my design not to sell the asset itself. Thank you!