Questions

Hi, I would like to cancel my Adobe Stock subscription, but would like to know if I still have access afterwards to my account and all photos I have licensed so far for download?  Thank you very much for your reply in advance.  Best regards, Caroline

The legal says I can get written consent from the artist, but how do I contact them to do this?

Hello, for a school project I tried using the Creative Cloud but immediately cancelled all trial subribtions within the mandatory time period (February). Now I've noticed, that I am paying for some sort of Stock Photo Package that I DID NOT order on purpose and also I have checked twice if all subscriptions are inactive. This was the case. Now it shows up in my account and  I get billed for something that I didn't order and never needed in the first place. This feels a lot like being scammed which I didn't expect from a company like Adobe. Can please someone help to fix this. 

I purchased the clip "Scary Dark Castle" AdobeStock_56581200, it is supposed to be HD but the clip I received is unusable, very soft and blurry and definitely not HD resolution. Is it possible to get a refund? 

I have accidentally purchased an enhanced license for the image stock 443924278. I do not intend to use this enhanced license version of the image, I just want to use the standard license version of the image. Therefore, is there any possibility of having my 750 credits re-added to my account please?

I posted a while ago about reporting images that have issues on Stock.Adobe.com and was told this is the best place to do so. I'm not certain if this one falls enough in the gray area to be "okay" or not, so I figured I would bring it up. I'm currently looking for kids' coloring pages to give them an activity to do while they wait at an event. My search results included this -https://stock.adobe.com/images/funny-stoner-coloring-page/503350604I'm not certain if it violates Nintendo's licensing directly enough to be a problem, but it's pretty obvious what branded characters it's directly referencing. It also seems sketchy that it shows up under a search for "Kids Coloring Page" (Safe Search is on, though I'm not certain if that would matter for this kind of imagery), since it's depicting smoking and paraphanelia of something that's both age-restricted and illegal in many places. (Apologies in advance if this ends up in the wrong part of the forums and needs moved - I've had the

A vacation rental is advertised on airbnb. For the picture gallery there, a picture of an elderly couple with a dog is required. Can I use stock.adobe images? Does the photographer have to be credited and is a standard license sufficient?

Hi allI have a client that wants to do some fun stickers as a small piece of branding.They want a Gorrilla on the stickers. If I was to use a stock image and manipulate / customise it - would I/they need to purchase a standard license or an extended license?The stickers would be a free giveaway, they would not be looking to sell them. They would probably want to use the customised Gorrilla image on other digital branding (social/web etc )Regards

If I design social media posts using Photoshop, and used Adobe stock photos in designs. Do I can provide the client designs in PNG , PSD?  Do I can provide the client Adobe stock photos (standard license) for designs if he wanted ?

Hace un tiempo fuí víctima de hackeo y lastimosamente muchas de mis cuentas fueron hackeadas, el problema es que perdí el número de teléfono que tengo asociado a la cuenta y tengo la verificación de 2 pasos. Cuando intento ingresar me pide que cambie la contraseña y que verifique por medio de ese número y no puedo porque como lo mencione antes, ya no lo tengo. De qué manera puedo quitar ese número o si por medio del soporte técnico me pueden brindar ayuda. Saludos y gracias de ante mano.

what to do ?

I keep getting a social sign in not supported error whilst trying to cancel my plan

Hello team, May I know why the support told my that: You are not eligible for refund , if you cancel now, you will be charged USD 164.95 and this amount will get debited from your account that is why I am helpin you the free days so that you will not be charged this amount . May I know how you wish to proceed ? Why I have to pay 164.95$ if I cancel the monthly plan?And why the system charge four times as policy, the system will charge the card three times then cancel the plan. But the system charge me at the 15 days of the month. while I didn't want to upgrade the plan from trial plan. And i want to refund, then the support told me: You are not eligible for refund , if you cancel now, you will be charged USD 164.95 and this amount will get debited from your account that is why I am helpin you the free days so that you will not be charged this amount . May I know how you wish to proceed ? Thank team.

Hello. I sell digital products on Etsy. This digital product is t-shirt designs in SVG, PDF format. I need to be able to list these designs well on etsy. For this, I want to use images of mannequins wearing white or black t-shirts on adobe stock. I will place my design on the t-shirts in these images so my clients can see what my design might look like in real life. Here I am not selling the image I downloaded from adobe stock. I just use it as a presentation image. What I'm selling is the design I designed.Can I do this with the standard adobe stock license?

My Adobe account was changed from a personal account to a Business account then the business account was canceled. Still, the original personal version had hundreds of Adobe stock image credits that were transferred to the business one. When the business account was canceled all of my accumulated credits from over the years was gone. How do I get these back?

A while ago I licensed a number of vector illustrations by the same author. The illustrations represented characters created in the same style and I hoped to use thme in a few of my future projects. However I am unable to download them as they appear as "no longer available". It is not just one, it is a few dozens of images. It is extremely frustrating, why am I even paying for this subscription if I am not able to use the images I licensed.

Hello,  I would like to contact a certain designer (Alex Mit) for custom chaingings of an offered photo. Is this possible? Thank you! 

Hello,I have purchased the trial of Adobe stock.The trial has ended but the case here is that my computer was damaged so I couldn't check my emails in order to cancel the trial period. I have already purchased adobe suite and I don't want any more to use Adobe stock. I have used it only in the trial period. Now Adobe withdraw another one month package payment for using adobe stock. Please confirm and validate that I didn't use adobe stock in this period.Could you please cancel this package for free? Thank you in advance.

Hello, I licensed and downloaded a vector file from adobe stock.The file does not open in the latest Illustrator CC and gives the following error: The operation cannot complete because of an unknown error.Can I get a refund on my account?Thank you.

Topic: Unable to access free assets from adobe stock even with the CC planI am subscribed to Creative Cloud student plan yet I cannot get access to free images that comes along with the plan which I earlier could. Can anyone please help me or give some clarity realted to this issue

Apparently its okay for contributors to submit AI-generated imagery if they declare it... but I see this page, which is blatantly all done in Midjourney, with no mention of any AI tools in the image descriptions:@Contributor1 — 564385049 Is it that the details about AI are just really hidden away somewhere and I've not spotted it? or do Adobe just not bother to check the imagery that users are submitting? Also there should really be a way of reporting images from the Adobe Stock website rather than posting in this forum.

I have a subscription to Adobe CC. A couple of years ago I added Adobe Stock, which I'm paying for, but don't use. How do I cancel the Adobe Stock thing... I can't seem to find a way... Thanks!

Guten Tag, uns als Agentur beschäftigt eine Lizenz-Frage. Mir ist bewusst, dass wir unseren Kunden die Rechte an Stock-Inhalten (die wir lizensiert haben) übertragen können. Was aber in den Lizenbestimmungen untersagt ist, ist die Weitergabe der eigenständigen Datei. Wie sieht das nun aber in der Anwendung im Wordpress-CMS des Kunden aus? Dort hat der Kunde nunmal Zugriff auf die eingebetteten Medien und hat somit auch Zugriff zu Inhalten, die ursprünglich von uns lizensiert sind. Ist das so rechtens oder muss der Kunde in diesem Fall Lizenzen selbst erwerben um Inhaber der eigentlichen Datei zu sein? Vielen herzlichen Dank vorab für die Unterstützung. Mit freundlichen Grüßen

Hello! Im wondering if I can use a image that I downloaded with the standard license free trial (I will probably cancel my subscribtion in the future) in my bachelor's thesis. The thesis is a scientific report and will be published by the university so I am wondering if we can do that or not? this is the URL for the image https://stock.adobe.com/se/images/hives-in-an-apiary-with-bees-flying-to-the-landing-boards-apiculture/158322617?asset_id=126989830 If you have any type of questions for clearification please ask!

Hello!I recently purchased Premiere Pro and I have one question regarding how to pay for it. I looked at the prices of Adobe Stock and found that it would cost about $30. Is this price only for Adobe Stock or the system calculated this price with my Premiere Pro's plan?Thanks in advance!