Questions

I have several users with Adobe Pro DC subscription. Randomly one wil report that when they are trying to setup a form to get multiple signatures that the screen for Adobe sign is just blank.  I tried looking through the support docs for a solution to no avail.  Any help here would be great. 

Hi! I cannot find the function for adding more participant when creating my Web Forms. It is possible having more than one participant?

Hello - I opened a support case in mid July due to issues being unable to integration AdobeSign with Salesforce. The case is still unresolved and our project ia very delayed. I attempted to message Adobe on social media. Someone told me they would assist and now my messages are being ignored. Hoping someone from Adobe will contact me.  

It is safe to use adobe sign to sign an employment contract according to GDPR?

Can anyone tell me how to do this and if it is available with Pro DC with advanced e-sign? I have old templates that allow me to save and reuse form fields. Now when I try to create a new template, I only have the option to save it as a reusable document. I understand there typically is an option in the top right hand corner to edit "Template Properties".. however, the only thing it allows me to do is change the name of the file. My subscription is virtually worthless without this feature. Wish Adobe would clearly state what features are available with each plan.

We are using adobe sign with ur Dynamics 365 Customer Engagement app.I understand that Adeobe sign plugins  will send out the email with link to document to capture the digital signatures.We have a requirement that we do not want the link to document sent by email instead, display the link in our portal and customer to login to our portal to sign the document.Is it possible  to get the link of the document instead of sending it through email ? 

We phased issue with declining to sign a document."When there is a mistake to the document and we want to decline the agreement, for some reason when we press decline nothing happens and we cannot decline the agreement. "Is there something we can check to fix it? 

I have 2 computers, they are both running Adobe Reader DC 2021.007.20095One computer has the "Sign" button, the other has the "Sign yourself "button. Both buttons do the same thing.My problem is that I have a "software robot" programmed to click the "Sign" button, and for some obscure reason, on one of the computers the button is now called "Sign yourself", and the robot cant see this button. Can anyone help me either have both buttons be "Sign" or both be "Sign yourself" ? Cheers!

Hi Team, I am trying to generate a OAUTH token using the rest api of adobe sign.We tried using a clientid and secret (Partner App/Customer App)  it works from local. but from production environment its throwing up an error.Here is the auth url we tried below :- 1.https://secure.na1.echosign.com/public/oauth?redirect_uri=https://claritycrm.com/listener/Adobe/AdobeSign.aspx&response_type=code&client_id=CBJCHBCAABAAQR8ISbwGWPZXLkYyWykwuxwKM3WYB69i&scope=user_login:self+agreement_send:account+webhook_read:account+webhook_write:account+webhook_retention:account&state=aniketcx2. https://secure.adobesign.com/public/oauth?redirect_uri=https://claritycrm.com/listener/Adobe/AdobeSign.aspx&response_type=code&client_id=CBJCHBCAABAAQMb6LQx3fdArj_nSKuXwVQQcQ0NzLngT&scope=user_login:self+agreement_send:account+webhook_read:account+webhook_write:account+webhook_retention:account&state=aniketcxBoth seems to work from local environment how ever not wor

Hi I have been trying to change the Agreement Name on AdobeSign as I do not want the agreement (especially when it pulls through to the Audit report at the top) to be the name of the documents within. I have attached an example - where I've highlighted it says "I want to change this" (this is now be the name of the agreement) - how do I change this?!

Good Day How can I fix this issue where one of the users accounts in my organisation is being assigned a free Adobe account even afters assigning the Licenced Enterprise account to that particular user. I have tried to delete that account and re-add the user but it keeps saying you have 5 signatures left. 

We have a requirement where a document could be signed twice by the same person (email recipient) - acting for two different roles.The agreement is initiated via API using hybrid routing and two Recipeint Sets with sequential signing Order.This works fine, however if the recipeint tries to delegate to another person , the second delegation sometimes fails with the error:"You can't delegate your signature to xxxx who is already party to this agreement"How can we allow signatories to relaibly delegate to the same person, twice?

We are creating agreements via API using Hybrid Routing. If a recipient attempts to delegate and accidentally mistypes an email they do not recieve any notification of their error ? (the email bounce.) An undeliverable notification does go to the email for the creator of the agreement - but not to the recipient. Is there anything we can add to the payload to ensure the original signer/recipient is notified as soon as the email bounces without having to go back to the agreement creator? (esp as in our case the agreement was created via API) 

While customer facing, we use adobe acrobat APP for IPAD to create our contracts and adobe sign APP for IPAD to have them signed. As of last week, the APPs have stopped consistently communicating. We have been using the apps for the last few years without issue so something has changed. We have deleted all apps reinstalled. signed out and signed in and updated the iPad IOS and apps. nothing has resolved the issue. We are able to fill in the document in acrobat, and then send a copy to sign, however when sign is attempting to render/build the contract it fails and notes " unable to send document, Operation Failed"

While customer facing we use adobe acrobat APP for IPAD to create our contracts and adobe sign APP for IPAD to have them signed. As of last week the APPs have stopped consitently communicating. We have been using the apps for the last few years without issue so something has changed. We have deleted all apps reinstalled. signed out and signed in and updated the ipads IOS and apps. nothing has resolved the issue. We are able to fill in the document in acrobat, and then send a copy to sign, hower when sign is attempting to render/build the contract it fails and notes " unable to send document, Opereation Failed"

I am using DELEGATE_TO_SIGNER role to allow participant to assign someone else to sign the agreement. After the agreement has been delegated, I am using the GET /agreements/{agreementId}/signingUrls to retrieve the signing URL for the current signer. The problem is that get signingUrls API method is still returning the URL for the delegator instead of the URL for the current signer (which is delegated by the delegator). Is this a bug in adobe sign?  If I call the get agreement or get agreement members, I can see that the new delegated member has been added to the agreement and the email also being sent to that member. Is there a way to get the current signing URL using the API after it has been delegated?

Does anyone else have problems with webhook callbacks in adobe sign region EU1 ? I have create multiple developer accounts in other regions, NA1, SG1, EU2 and the callbacks works fine.Have also created an additional EU1 account to confirm the problem, and it persists. The webhook we are testing for this is AGREEMENT_CREATED. The same code on the same machine is used to test the webhooks. The only change is the account credentials / urls. We noticed this problem on Monday the 27th of September. Can someone else confirm this? ThanksMartin

Hi all, I have been read the webhook documentation (https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/webhooks.md#securing-webhooks) and I know there is the Two-way SSL authentication, but is there another security that client server could do? Some extra security?Like whitelist the adobe webhook IP's range.I read that "your webhook URL must not be blocked by a firewall", but if I only open/available the URL for some IP's (adobe IP's) it will avoid the webhook?Also I see that  "the client URL must be available on the public internet", but the must avaliable for everybody, every IP?  Is there some reason to use only 2-way SSL?

Hello,I have been referring this document for creating a Power automate flow.The requirement is that when an invoice is generated in the Dynamics CRM, Adobe Agreement should get created and sent to customer automatically.Now, I created a power automate flow which triggers on create of Invoice.Here I have created an agreement (added a record in adobe_agreement entity), created a agreement document (record in adobe_agreementdocument entity), created a agreement recipient (record in adobe_recipient entity).Now I am stuck as to how do I send the agreement.There is a process (Action) "adobe_sendagreement" but it is unbound and independent of the entity, and it doesn't take agreement Id. So, I am not sure how its going to send a particular agreement link.There is a field "Combined Document URL" in Agreement "adobe_agreement" entity. Should I use this field value as the agreement URL and simply send email to customer?Please suggest.

Every time I go to send a document for signature I get a Thumbnail not ready yet on each page and I cannot see any of the info and where to place my signature boxes. I changed my preferences to Enable Thumbnail view...it still does it. I cannot submit docs....irritated. 

I would like to limit the characters a person can use in a text field using a text tag. The Adobe Sign Text Tag Guide has an example using :string(maxlen=10). However this is for passwords or entering social security and does not work for my situation because it does not allow for spaces. The application I am needing it for is for someone to be able to explain a situation. However, I want to prevent them from writing a noval by limiting the characters to 10,000 (approcimatly 2 pages worth).  Is there a text tag that would allow me to limit characters while also alowing for spaces?

Hi, I need to speak with someone over the phone about an Adobe Sign support query, it is very difficult to find a support contact number. Can anyone help? Thanks.

How can I prove that I never signed the agreement?  Please contact me.

Is there a way using the API to change the signer's email address so that the whole agreement doesn't have to be cancelled and resent?  I'm aware of the manual way via this.  https://helpx.adobe.com/sign/using/replace-signer.html

I'd like to send a bulk of slightly different documents firstly for the same recipient's signiture, but then I'd want them all to be signed by different recipients, all of the recipients should receive their documents separatly. Is this possible somehow? As far as I know, MegaSign could be a solution only if I wanted to send the very same document. Many thanks in advance for any help!