Questions

We are using the latest version of Adobe and a couple of individuals are getting the invalid signature with our DocuSign documents. We have followed the instructions to add the trusted certifiicates but certain machines continue to show Signature is Invalid where as the same document on another machine shows the DocuSign signatures as valid. Looking for a solution since it's random machines within our firm.

All my signed documents pile up together under Signed or Archived. Can I organize them within EchoSign itself, without having to send them to an external Archive (like Box or Evernote) and organizing there?

Status screen for a document out for signature is split on iphone 11 pro screen, cannot be turned on landscape so can't view the entire text.  

According to the Adobe Sign User Guide, when using identity authentication passwords, they are unique to each signer. I am looking for a solution where the same identity authentication password can be used for all recipients. The current flow requires entering the password for each individual user which is cumbersome for multiple users per agreement. This requires entering each email address, then choosing the password option for each email address, then entering a password for each email address. Instead, I would like to enter the password one time for all email addresses. Note that the option to password protect the document is not an option as I require automatic field detection to work. Automatic field detection does not work when the document is password protected.

I want to create a photo release form that a teacher can send to parents, but I don't know the parents' email addresses in advance. How do I create and save a fillable pdf form that can be emailed out at a later date and filled out by anyone who receives it?

I am new to the Adobe Sign API, so may be I overlooked something, but I can't find the APIs that allow for prefilling the document fields with data. I will appreciate the link to this API group if such exists. Thanks!

Using Adobe Sign API and I can not get the autoLogin feature working.I have am making a call to with all the correct OAuth scopes.  However, every time it prompts me for the Adobe Sign login when I open up the URL.   Calling this API Call:POST /widgets/{widgetId}/views Parameters:Authorization: -valid token that works-widgetViewInfo = {"name":"AUTHORING","CommonViewConfiguration" : {"autoLoginUser" : true,"noChrome": true} Same this with this call I get the same behavior the login screen prompt up even with the autoLogin set to true:POST /agreements/{agreementId}/views  I have nothing set for these variables on both calls.. It doesn't seem like it is required for my purpose.  I just want the calling account to be the authorized viewer for now.x-api-userThe userId or email of API caller using the account or group token in the format userid:{userId} OR email:{email}. If it is not specified, then the caller is inferred

How do I find my Adobe ID I cannot remember it.

Our company currently own about four licences of Acrobat Pro. The rest of the company has a copy of Reader installed. We would like to use Adobe Sign to digitally sign our product certification. Each certificate requires about eight signatures and we produce less than 150 a year. About four people would be creating certificates to sign. It's not clear to me how many licences we would need and what the costs would be. Also I am signed up for a trial but cannot get past the add signatures screen. Our IT cannot see a problem at their end. Any help would be appreciated.

In my company very few people ever need to edit PDF documents, thus most only use the free reader version of Adobe. We are looking into using e-sign sollutions to have users sign for various things in the company, so my question is as follows.Do we only need to buy Adobe DC and the Adobe Sign sollution for thoose who create the documents and send them to get signed, or do also our users who will only be reading and signing need something ekstra? And if so, do they need any paid packages in order to sign? Obiously its not very viable to buy 200 lisenses just so people can sign documents. In advance, thank you.

Hallo,ich würde gerne die Sprache der Benachrichtigungen ändern, wenn ich Dokumente zum signieren versende. Wenn ich das per App auf dem Smartphone mache, bekommt der Unterzeichner eine deutsche Benachrichtigung. Wenn ich den PC benutze, ist es immer Englisch?! Wie und wo kann ich das ändern? Ich finde dazu leider nichts. Und dann noch eine 2. Frage. Wie lässt sich die Größe vom Unterrichtsfeld in der App verändern? Das vorgegebene ist leider viel zu klein und passt nicht zum Layout des Dokuments. Vielen Dank für die Hilfe.

I am not able to set location ...Its very urgent I am sending the bottom Json in the body using follwoing code of C# language. And I am calling api as follows Please find the attached sample document which i receieved as a receipent var clientsend1 = new RestClient(api_access_point + "/api/rest/v6/agreements/" + agid + "/formFields");var requestsend1 = new RestRequest(Method.PUT);requestsend1.AddHeader("Content-Type", "application/json");requestsend1.AddHeader("Authorization", "Bearer " + token);requestsend1.AddHeader("ifMatch", "*");var jo1 = JObject.Parse(raw2.Replace("docdocid", docid));requestsend1.AddParameter("application/json", jo1, ParameterType.RequestBody);IRestResponse responsesend1 = clientsend1.Execute(requestsend1); Following Json is sent through body But not able to set location of  string raw2 = "{"fields":[{"backgroundColor":"#ffffff","borderColor":"","borderStyle":"SOLID","borderWidth":-1.0,"displayLabel":"","visible":

I am not able to set location ...Its very urgent I am sending the bottom Json in the body using follwoing code of C# language. And I am calling api as followPlease find the attached sample document which i receieved as a receipentIRestResponse responsesend1 = clientsend1.Execute(requestsend1);Following Json is sent through body But not able to set location ofstring raw2 = "{"fields":[{"backgroundColor":"#ffffff","borderColor":"","borderStyle":"SOLID","borderWidth":-1.0,"displayLabel":"","visible":true,"inputType":"BLOCK","tooltip":"","fontColor":"","fontName":"","fontSize":-1.0,"alignment":"LEFT","displayFormat":"","displayFormatType":"DEFAULT","masked":false,"maskingText":"*","radioCheckType":"CIRCLE","conditionalAction":{"anyOrAll":"ANY","action":"SHOW"},"contentType":"SIGNATURE_BLOCK","defaultValue":"","readOnly":false,"valueExpression":"","calculated":false,"urlOverridable":false,"required":true,"minLength":-1,"maxLength":-1,"minValue":-1.0,"maxValue":-1.0,"validationErrMsg":"","va

I am not able to set location ...Its very urgent I am sending the bottom Json in the body using follwoing code of C# language. And I am calling api as follows Please find the attached sample document which i receieved as a receipent var clientsend1 = new RestClient(api_access_point + "/api/rest/v6/agreements/" + agid + "/formFields");var requestsend1 = new RestRequest(Method.PUT);requestsend1.AddHeader("Content-Type", "application/json");requestsend1.AddHeader("Authorization", "Bearer " + token);requestsend1.AddHeader("ifMatch", "*");var jo1 = JObject.Parse(raw2.Replace("docdocid", docid));requestsend1.AddParameter("application/json", jo1, ParameterType.RequestBody);IRestResponse responsesend1 = clientsend1.Execute(requestsend1); Following Json is sent through body But not able to set location of  string raw2 = "{"fields":[{"backgroundColor":"#ffffff","borderColor":"","borderStyle":"SOLID","borderWidth":-1.0,"displayLabel":"","visible":true,"inputType":"BLOCK",

We are converting our Salesforce instance from classic to Lightning. In doing so, the Utility Bar (a standard Salesforce component) is being added to the bottom of the Sales app. However, when viewing records in the Agreements object, the Send button at the bottom of the page is covered up by the utility bar (see attached photo). The page is unable to account for this extra element and, as a result, users are unable to see and click it unless they reduce the page to an unreasonably small size. It seems that the component is unable to account for this standard piece of functionality. 

Please assist with the below from Standard Bank  Our Wealth and Investment team have had the Adobe sign functionality for a few years now. With the onset of COVID and the bigger banks decision to utilise Adobe sign function to sign collateral documents, we were requested to follow the same route. We have recently been advised by Collateral Centre  that they are unable to accept our Adobe sign documents as our documents that are returned by the client are returned as 2 separate documents and does not have the wording on the returned document. This is the functionality that is however available to the rest of Personal and Business Banking Team. See below screenshot. Can you please urgently assist and guide us as to how we can resolve this issue. RegardsSameera   

In The Address Area - Under What "State"- you come from it shows a 0 zero -cannot edit it with the pen edit tool - Im in Western Australia or WASo It Kind of makes me think the page to Sign is not Legit..Can someone fix for me please..

We have an adobe sign development environment connected to a salesforce sandbox. How would I load users in this new adobe dev environment? I cannot add my UAT testers b/c their email is associated with an adobe production environment. We cannot change their email due the email being associated with salesforce. How do others test changes to adobe Sign?

I can't add users using my business's domain. This makes it difficult to test the product with my staff before purchase. I've learned that these emails need to be whitelisted on settings I don't have access to. I can't find my way to a page where I can submit a support ticket either.How can I get my users/emails added?

I assigned an enterprise sign license to a user but he did not receive the email to archive personal account. User is unable to use license getting a prompt that sign account is related to another Adobe ID.

We need to create a Digital Signature Workflow via Adobe Sign API.The signatures to be applied to the document are Pades (invisible).When creating the pdf, we do not have the possibility of inserting the digital signature text tag ({{digsig1_es_:signer1:digitalsignature}}) or to use layer templates.Is there any way to create such an agreement via API?

Hi I change my email adress in my adobe account but now I can't log in in Adobe Sgn and my signed documents keep going in my older mail adress.I can't log in also to have acces to assistanceWhat can I do to fix it ? Thank you  

When i click on the ADOBE SIGN - FORM FILLER application on my iPad Pro and log in using the same credentials I use to log into Adobe Acrobat Home page, for some reason the ADOBE SIGN - FORM FILLER application window redirects to the same exact page as the Adobe Acrobat Home (logged in) and gives me NO ADOBE SIGN - FORM FILLER application features. The gentleman online downloaded the ADOBE SIGN - FORM FILLER and logged in but did not have the same issue. I've tried all the general troubleshooting by logging out and loggin back in and deleting and redownlading the applications. I am wondering if there is something happening with my account in the back end?  Please help

Hello,I need to check if a signed documment is valid and is not modified for legal purposes ?How can I do that ?Thanks.

Hi there, We have recently started using Adobe to have our staff sign reports before issuing to clients, and we will be using the data on times/dates signed by each recipient to help in reporting the performance of our admin team. I wondered if there was any capacity for custom reporting? Or can I take this opportunity to suggest that certain columns in the report data could be separated? We need the times and dates in seperate columns, so at the moment I'm having to design a spreadsheet with macros to get the data in the correct format. Could we have the option to separate them and have more flexibility over the reporting? We currently have the Enterprise plan. It would also save some time if I could only export the columns we want for our report instead of ALL columns on the default Activity report - out of the 62 columns provided on my report, for instance, I only need 9! Also, even though I'm the UK, the dates in the exported report data are in the US format of MM/DD