Questions

I am looking to have the completed notification emails disabled or have the completed PDF's not be attached to the emails.The PDF's, once filled out, contain sensitive user data. We do not want these completed PDF's sent in any email.By default, once a PDF has been filled out and signed by the recipient, the recipient and sender both receive emails with the completed PDF attached. I have found in the account settings where the email to the sender can be disabled, but not for the recipient.Can these emails be disabled for both sender and recipient? If no, Can the completed PDF not be attached to the notification email?If no to both, is there any option for sensitive data fields? Where the field is known to contain sensitive info and would not be shown/decrypted?

We use Adobe E-sign for offers of employment.  I am having candidates stating that Adobe E-sign is not working when they are using a device with OS or iOS operating system.  If they try with a device that has a different operating system, they don't have any problems.  Are there any known issues?Thanks in advance for any help!

Hello,I have mistakenly created the account using a non-personal email admin@*******.net with "Admin ******" as a name. This is an individual account and I have already paid for the year of usage. Now I realized the mistake and would like to change it to personal email and also the name to my real name. Unfortunately, there is no option to do this on the UI. How can I do it? I have tried to use the support chat, but they said that there is no assisted “live” support for this product. Support for the Adobe Sign Individual product is available only via forums...

I sent an important contract via adobe sign last Friday. The next day I realised that I mystyped the recipient email account. It seems that the first wrong contract email was not open, because according to the 'final audit report', there is no recipient IP address marked. But this is just my judgment and I don't believe it. I'd like to hear from a technical expert. Please answer me asap, I've been worried about my mistake becuase there're so much private informations included.

Is there a way to easily manage multiple attachments for multiple recipents?Is it possibile to import in E-Sign from a CSV list of recipients and from a folder with linked attachments?We have to manage hundreds of generated PDFs ready to be signed from different recipients. Each E-Sign options should be the same and just email address and file attacched should vary.Do you have any suggestion?Thanks in advance for your time,Marco

Hello,After the most recent update to the Adobe Sign app the same issue experienced previously is occuring. When logging into the app on a mobile device the browser dashboard opens up in the app which prevents use of the features of the mobile app like hosting signings. This is a critical feature of this product. Please help me resolve this issue? Same issue described in post titled "Adobe Sign Mobile App opens the browser dashboard"                                                        

Is there a way to allow the signer to forward their web form onto another party to sign? The web form I have created require's the signer's supervisor to also sign the form. 

Hi, I am getting this error multiple times while filling my Adobe Sign form. I need to urgently fill this form and I have been receiving this error for the past 3-4 days. 

Is Adobe Sign a Passport Partner with Taleo Enterprise Edition?

 I have 2 checkboxes and at least 1 of them is required. I do not see how to group them (i tried clone but then when either is checked they are both checked) or how to set up a condition that is not circular. It's not obvious or intuitive.

Anybody else gets a completely differnt home page than the new home page format in adobe sign? What i see in yoube videos i am not seein on my home page. Any suggesitons 

Hello, I'm a web developper and I'm integrating the Adobe sign API into a web application in order to send document from the application to Adobe so they can be treated and sign by the designated persons.The requirement here is to select the documents and receivers on our application to send them to adobe sign's API in order to create an agreement with authoring status and then to display the authoring view so our user is able to modify what's requested and then send the agreement to signers. Our web application is coded using Java so I'm using adobe sign java sdk to make api calls https://github.com/adobe-sign/AdobeSignJavaSdk.The issue here is that once I called createAggreement if I try to retrieve the url of the authoring view (using createAgreementView) right after sending the creation call it's sending me a bad request exception.What I'm seeing is that at this point the agreement status is DOCUMENTS_NOT_YET_PROCESSED, so I tried waiting a few seconds

Hello,here you the two scenarios - both of them are for the same scope - to create a webhook via the API v6. case #1I've created the Integration Key (I selected all the scopes) and also I created one Application to obtain the ClientID value - CBJCHBCAABAAKt6f1_xlZvfAj1OBw2cpAxGjLx5MKJz_ When I receive the webhook's validation request, I can see that the X-AdobeSign-ClientId header value CBJCHBCAABAAZZNsPjSoVhGn_jZzS_vERJeoOwgw_gTt is completely different than my Application's ID. Why ? case #2I've created the Integration Key (I selected all the scopes) but I haven't created any Application. When I receive the webhook's validation request, I can see that the X-AdobeSign-ClientId header value also have the value CBJCHBCAABAA8ofgA55rvKLSDktf0MlX6rLxmmuufcNx that is unknown to me. What is it ? 

I wondered if anyone could confirm whether the ability to have a completion deadline (ie document can only be signed within a certain number of days) with a small business plan.The docs on adobe site show that it is available, online chat with adobe support said it was available but in my small business trial it is not an available option. I have tried with both the word plugin and through my adobe sign account.Anyone know the answer to this?thanks Mark

Good morning,I'm buying the Adobe Sign for Small Business.I would like to know for 1 licence  (41.99€), how many of people of my company can use and create documents to sign.Thank you very much for your help and your answer.

Hi,I am able to add a custom header logo without any trouble.The issue I'm having is that the maximum width of the logo is 600px, which means my logo is cut-off horizontally when the email is sent. Is there anything I can do to remedy this?  Alternatively is there any way to display the header logo horizontally centered on the email?Thanks in advanceTodd

We occasionally see documents get stuck at the waiting to sync status on a device. Another forum post suggested rebooting to solve it.  This works most of the time but occasionally, we lose all the documents waiting to be synced on the ipad and cant find them anywhere. 

Hi, regarding the new terms in the email sent recently where it states: "We are working on improving the way you and your business can store, manage and securely collaborate on your projects in the future. To make these improvements, we are clarifying in our Terms of Use that content stored in Document Cloud for teams or enterprise may be accessed or controlled by the business providing the plan." What does this mean for Adobe Sign?

Hello   I need to insert  initials and signature on a pdf file  programmatically using C# or Java. Is there any API to do this? Any help on this is greatly appreciated.   thanks Suresh.

Hi,We're using the P2 subscription for EchoSign, however, we really would like to customise the email that is sent to recipients to fit with our branding.  For instance the blue used for the links clashes with our pallet.  Is there a way to redesign this?Thanks,

Greetings.  I have mistakenly attached a "title" and "name" field to the wrong signer.  Is there a way to correct this after a document has been sent? Appreciate any help. 

I've been trying to use Adobe sign for a job that I've been hired for. They need some online signatures. However, each time I sign into my account through the jobs website it brings me right back to the sign in spot for adobe. I'm really confused on what to do. I've logged back in and out through the website and even changed my adobe password and it still isn't working. What can I do?

Hi, I am using adobe sign enterprise edition. Scope for API Application.  https://secure.na1.echosign.com/public/docs/restapi/v6#!/transientDocuments/createTransientDocument URL: https://api.na1.echosign.com/api/rest/v6/transientDocuments  I always have to click on the top right OAUTH ACCESS-TOKEN and allow access through my account when a new access token is generated. If I don't do this. The response I  get is {    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"} Is there a way to create transient documents without having to click on the OAUTH ACCESS-TOKEN button?

I'm getting shown this message, but can't find any way to contact Adobesign support for help.   "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support." I don't have an IT administrator, its a single person account. What should I do?

I want the ability to include a link to a job aid on the Adobe Sign process specific to my client base, but am unable to use standard HTML tags  - they simply appear as plain text.  How can I include link without it needing to be shown as a URL.  Our internal links are long and unattractive.  Thanks.