Questions

When I Send for Signature and upload the document with Ready to Send, the upload stalls every time at 70%.  The files size is only 1.4 M.The System Status page claims all is Normal.Are there any tricks?How do you advise Adobe of the problem?

Hi there -I need to send a document for signature by approximately 12 different people.  So far as I can tell, the document will be sent to one person at a time, and will not go on to the next person on the list unless it is executed by the person who has it.  This can obviously slow the process down (e.g. if someone is on vacation), or stop it entirely (e.g. if any one of the people in the stream for signature decides not to sign digitally but "just print and mail it to you") so it doesn't get to the next signatory in the list.  Do I need to just send digitally to each person one at a time for signature to prevent this problem?  Can you advise?Thanks in advance -Elizabeth

Hello,I'm trying to create a widget that hosts a form we need all visitors to fill out. I need to add a mandatory checkbox field, as well as another checkbox field that, when checked, indicates that another field is necessary. (ex. "check this box if you would like to receive emails." -- if the box is checked, the person needs to put in their email).I haven't found a way to do this in widgets -- any advice?

I am writing an external app in C#, that needs to access Orders in BC. What is the authorisation process/steps? And how would my tokens be acquired/reacquired?Help needed!!!Thanks.

I know this has been asked, but I can't seem to find any resolution.  I need a BAA to use Adobe Sign, but I can't find any information in Adobe's website about how to accomplish that.  Unfortunately, Adobe's online support portal is not working and I spoke to a customer service rep who couldn't help.Where do I go from here?Thanks

How can I control the order of files and attachments from master object before they are merged into PDF?

Although I (Salesforce system administrator) am able to send an echosign document through Salesforce, when one of my users attepts to do the same, the following error appears:Error Message: Error Message: data value too large: The call to the EchoSign web service call to send an interactive document returned an error message 'Unable to send on behalf of user: [Personal email address removed by moderator](apiActionId=CBJCHBCAABAAtxNbFKfrLGwPYYQZWVZK0lR2SukxR048)' and error code 'EXCEPTION' (max length=255)Update failed. First exception on row 0 with id a0v380000076v5MAAQ; first error: STRING_TOO_LONG, Error Message: data value too large: The call to the EchoSign web service call to send an interactive document returned an error message 'Unable to send on behalf of user:[Personal email address removed by moderator](apiActionId=CBJCHBCAABAAtxNbFKfrLGwPYYQZWVZK0lR2SukxR048)' and error code 'EXCEPTION' (max length=255): [echosi

I'm uploading documents through the soap API and as most of our signers are on mobile I'd like to auto fill the email address field of the signature block.I can't seem to find a way to do this though. Does anyone know how I can pre-populate the email field of the signature block?

Hello, I have different templates for services and sometimes I choose two from to go out as one document to the signer, however I have foind that some of the text input into the first form duplicates itself in the second form, this is an issue as it is copying items like company registration number to the email form on the 2nd templatePlease can someone help

Hi guys.I've followed the Adobe Sign install guide ton SharePoint 2013, and have yet to get it to work.  Firstly, we noticed that a file may have been missed or incorrectly named - we had an error referencing a file called "AdobeSign.Strings.en-US.resx", but we could only find "AdobeSign.Strings.resx" in the location.  To get past this we copied and renamed the file.  This got us past that error.Th rest of the install was apparently fine - however, when we try and create an agreement, we get the error Sorry, something went wrong Unexpected character encountered while parsing value: <. Path '', line 0, position 0 running a trace, the error in Sharepoint appears to be "Error occurred while fetching merge mapping item from AdobeSignMergeMapping list. Sequence contains no elements" Any ideas? Chris.

I am having problems uploading a pdf to the new Fill & Sign option in EchoSign/Adobe Sign. When I attempt to add the document be either dragging or using "Add Files" it gets stuck in "Creating"[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product-specific, support forum by a moderator]

Hi,We have a requirement where users want to be able to preview a document/agreement in pdf before sending out the agreement in our application. The original format of the documents could be in html or MS Word.Currently when they do preview in our own app, we use the API to create a transient doc, and then a library doc and then pull the pdf from the library doc. Is this the best way of doing this or there is a better way? Thx.

Hi, I would like to use the API to delete a library document but it requires the library_retention scope which I don't see in the Application setup page. Can someone please help me how to enable this scope for the application? Thx.

Hi Team,Just wanted to know if the signer of the document has the capability to decide where to sign / multiple places to sign the document. we have a requirement where esign would be integrated with our system and will route the document to the signer for taking an action but how does the system helps signer to drag and drop the signatures to a place in the document even if the signer do not have the esign account.

Adobe Sign for iOSで、「X.509標準規格に準じた電子証明書」を用いてPDFに電子署名を行うことは可能でしょうか。

I am testing in Salesforce Sandbox to see if the Adobe Sign works well with our business need.   I have created the merge mapping for a Word document that has {{!FirstName}}, {{!LastName}} etc.   When I send the Word file to the lead, the Word file can show the lead's first/last name properly.   So I do the same for a PDF document (it is a fillable form format) - it also has {{!FirstName}}, {{!LastName}} in the pdf file.  I merge map the same way as I do for the Word document.   However when I send the PDF file to the lead, the PDF doesn't show the First/Last name.  It still shows the {{!FirstName}}, {{!LastName}} in the PDF when it is sent to the lead.   I wonder how I can correct the PDF and make it show the First / Last name.  Thanks everyone..

Is there any way to rename widgets? There should be a warning as widgets are being created that the titles cannot be edited later. If it's not possible to rename widgets, what would be the best way to recreate an identical widget simply with a different name? Is there a way to create a form field template from a widget? I'm really hoping that I don't have to redo all the form fields.

Is the service available for Perú?, if it isn't how could I try it, I'm specially interested in testing the cloud-based digital signature capability.

Looking for advice on how to use a signature pad for signing PDF Documents.

As soon as I go into the Send tab to prep a document for signing I get the message below.  I can hit cancel and set up the email recipients but there is no option to attach a document for signing.  Once I am past entering email addresses the mouse icon turns to a red circle with a slash through it.  It cannot be the date issue it wont even let me attach a document.   Help?

Hi,I'm building a new application and I want to use the new REST api. My application will generate the contract and send to the customer to sign it.This is something I already do using the SOAP api in another application.Reading your documentation I saw that the only way to get the Access Token is redirecting the customer to the authentication page, but I don't want to do it because I don't want to send the documents on my customers' behalf.How can I get the Access Token for my application be able to send the contract on its behalf? Can I do it?Thanks,Fabiano

Hello All,I have followed the complete process of integrating Adobe Sign with MS CRM. Everything went well and I can see 'Adobe Sign' as part of my CRM now. But, when I go to an agreement, I am receiving the following error:Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot deserialize the current JSON array (e.g. [1,2,3]) into type 'AdobeSignPlugins.EchoSignModel.ResponseModels+DocumentLibraryItems' because the type requires a JSON object (e.g. {"name":"value"}) to deserialize correctly.To fix this error either change the JSON to a JSON object (e.g. {"name":"value"}) or change the deserialized type to an array or a type that implements a collection interface (e.g. ICollection, IList) like List<T> that can be deserialized from a JSON array. JsonArrayAttribute can also be added to the type to force it to deserialize from a JSON array.Pa

After I add recipients, a message and a file in Adobe Sign and click next, the document is processed. Say I forgot to add a file or want to edit my previous message, how do I do so? If I go to manage I see the document and click on edit, but I can only edit the processed document and do not have the option to add a file or edit a message.

Hi,I created a industry standard form which requires completion from one signer and sign only from other signers.  The is processed manually now as follows"Signer 1: Complete week starting, patient name, caregiver name, timesheet. Place a  check mark in the section that is applicable to service provided.Initial agreementE-Sign and dateDeliver to next signer (Signer 2)Signer 2Review non-edible section that Signer 1 completedE-Sign and dateDeliver to next signer (Signer 3)Signer 3E-Sign and dateSource:  Form created in Abode Acrobat DCProblem: Signer 2 and Signer 3 must tab through from before getting to applicable sections to initial or sign.Q.  How did I make fields not applicable to the signer non-editable?

I'm trying to convert but I get the message, "xxx file is in a format not supported for conversion to PDF."