Questions

HiI don't know how to confirm my email address on the Adobe sign document, I sent it via Adobe sign,I completed the documents, it was signed, it's currently in my in section Out for SignatureWhen I click on the link my company sent me to confirm email address, it tells me that the signature has been verified, it does not give me an option to confirm my email address ?Somebody please help me I've been struggling for hours on endMany thanks[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Program forum... Mod]

Can you load an encrypted pdf into Adobe Sign?  We have customers asking for Word documents so they can load the Word version instead of the encrypted pdf that we have given them.  We save the encrypted pdf to allow for signatures.  We use Professional Acrobat Abobe XI.   Is there a trick to customers being able to load and sign these encrypted pdfs?  It is against our policy to distribute the Word version and more customers are asking for the Word versions.

Every time I open a document and try to send it for a signature - after the document loads to send, I attempt to put in the email address to send it to, the app just thinks and thinks, never lets me fill in the info for the email address and eventually I get a message saying "Adobe Acrobat DC Not Responding".This happens when I try to do anything in this app.Any ideas??Thanks

Hi All,I have download the Echosign Rest Client API and consume the same in my Asp.Net web application. Can you tell me, How to create Access Token? I have passed the required parameter to below method but Access token is null./// <summary>        /// Initialize EchosignREST without Access Token. Must call Authorize() after initialization to acquire Access Token.        /// </summary>        /// <param name="apiUrl">API url returned from the authorization request URL</param>        /// <param name="clientId">Application/Client ID</param>        /// <param name="secretId">Client Secret</param>public EchosignREST(string apiUrl, string clientId, string secretId)        {           

Hi All,I have download the Echosign Rest Client API and consume the same in my Asp.Net web application. Can you tell me, How to create Access Token? I have passed the required parameter to below method but Access token is null./// <summary>        /// Initialize EchosignREST without Access Token. Must call Authorize() after initialization to acquire Access Token.        /// </summary>        /// <param name="apiUrl">API url returned from the authorization request URL</param>        /// <param name="clientId">Application/Client ID</param>        /// <param name="secretId">Client Secret</param>public EchosignREST(string apiUrl, string clientId, string secretId)        {           

Hi,I have a web site that I would like to send agreements from a base account, not on behalf of a user.In server side code I would like to automatically send these agreements.The first Authorization step is to carry out an 'Authorization Request'. For this you have to supply a redirect URL.How would I go about retriving an access token from our base account to send these agreements without exposing any kind of logon UI.I know who I am and have my user name and password so should be able to authenticate myself behind the scenes in order to send an agreement.I have read:Client application OAuthand don;t want to use a 'legacy' integration key. ThanksJ

In order to send an agreement using the API, one is required to provide the "libraryDocumentId" under "fileInfos" within "DocumentCreationInfo".For a Library Template Document, is there a way to find out what this document id is from the Dashboard?I can get it by invoking the "api/rest/v5/libraryDocuments" api - but have to reissue the oAuth token to invoke it. Would be easier if the libraryDocumentId were available somewhere in the Dashboard.On a separate note, when invoking the 'api/rest/v5/libraryDocuments' api, I keep getting a PERMISSION_DENIED error when using an access_token generated using the oauth/refresh api.'Client error: `GET https://api.na1.echosign.com/api/rest/v5/libraryDocuments` resulted in a `403 Forbidden` response:{"code":"PERMISSION_DENIED","message":"The API caller do not have the permission to execute this operation"}The only way around this is to redo the OAuth steps to generate a new access_token.Thanks,Unmesh.

Over the company where I work, whenever I send a document to get signed and it's completed and filed. Adobe Sends an email to the signers with this subject:NAME OF THE DOCUMENT between COMPANY, SIGNER NAME and BOSS NAME is Signed and Filed!My boss wants to take his name off and change the full name of the company to the LLC version.How can I change that?

I do Help Desk support for our organization and one of our end users wants to know if they can do a two-phase Mega Sign, whereby phase one they send a document out to several employees for signature, and then phase two, all those employee-signed copies get routed to one individual (a manager) for signature. Does Echo Sign support this, and can you point me to any step-by-step instructions? Thanks!

Following the instructions for the Installation Guide to integrate Adobe Sign and Dynamics CRM were pretty straight forward.  Until it comes to the API Key to validate within your on premise Dynamics CRM Solution.  It would appear that no matter what is done, the API Key provide doesn't work and am at a loss as to why the Key will not validate.  Am I missing something obvious?

I am having an issue with enabling API key integration for my trial account. Please do the needfulRegards,Sivaraman

I set a reminder to send on a specific date, assuming if the document had been signed before that day the reminder would not send. The document was signed, and the reminder sent anyway. Is this a feature or a bug? If this is a feature, reminders seem pretty useless.

I'd love to get some feedback on what I assume is a case of bad admin.I received an eSign email for a document from my tax preparer. Hit the link, filled it out and sent it. It went to my wife next and that's when I noticed something amiss. ANYONE could hit the link and see the half filled doc (ss#'s and lots of personal details.) I had her finish it and once it was complete the link was dead. My thought was 'great at info least that leak is dead, but I should probably say something to our tax preparer.'Two minutes later we both received a confirmation email that the doc was "Signed and Filed!" In that email was a link to the completed document and an attached PDF of it, BOTH without any kind of password protection (meaning the link and the pdf could be opened anywhere.)MY QUESTION: Am I missing something regarding the security or is this a mistake on their part? Is there a way to send eSign docs that don't have any kind of security authorization requirements? I consider myself moderat

Hi,SAML is working fine for users with Active Adobe Sign accounts.  Where I am struggling is getting Adobe Sign/SAML to automatically add users authenticated through SAML.  I have checked that box, but am getting this error when trying to login:Any help would be appreciated.Thanks,Matt

Hi,Is it possible to have a default  message (prerecorder) when sending a document ?I'm using individual Adobe Sign VersionBest Regards

Hello, our team needs to add another admin to our Adobe Sign account. How can we do this?

Hi,Recently I have created paid account to send the document using Adobe Sign. But I am not able to get the create API link in my account.Please suggest so that we can send the document using API.Thanks,Amit Kumar

How do I send a document for signature that needs to be signed and then sent back for my signature?  I don't see the option for "I need to sign"?

Hi Team,I just registerd for a free trial, and got the enterprise edition. Coul you kindly downgrade it to Individual? Many thanks!

There is a sequence of steps for preparing to send a document for signature.  On the first page, you add recipients, edit the message body, add the file, and then click the checkbox for preview and add signature fields.  I have been unable to find any way to return to the message body to edit it after clicking "preview and add".   The only choice available seems to be to discard the preparation and start over from the beginning, sometimes discarding significant work.So my question is:  Does anybody know how to edit the email message after adding signature fields?Thanks!Tom

I used Acrobat DC to create an interactive form that usesradio buttons, text fields, check boxes, date fields, and action fields. When Igo to e-sign, the review window shows report codes. What is causing report code1000 (doc contains hidden behavior), 1001 (comment or form field may silentlychange), and 1008 (doc contains hidden behavior)? How do I get rid of these? Wedon’t want a document that contains these report codes to end up in court and raisequestions about the validity of the signature and document.

Hi, I need two people to be able to sign the same document. I currently have a trial version and even if I put two boxes for signatures, only one signature and name can be inputted onto one document. Can you do this on the full version?Can you also confirm the prices for the full version?[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

For executed contracts, I need to include the Document History validating the electronic signature.  I have a Business account and have selected the "Attached Audit Report to Completed Documents" button in the Global Settings tab.  The Document History is now sent as a separate .pdf file with the signed document.  To properly identify the signed document, I need the Document History to be included as the last page(s) of the .pdf file containing the signed document.  Can this be accomplished?

Hello everybody. I have a question regarding integration of adobe echosign into an application of ours. The ideal situation is like, two people are in a conversation and one sends a document to another for a sign. The one who sends the document is using a web based system and the one receiving the document is using an Android application. Now I would like to know what needs to be done in this regard. There is a java sdk available, but so far I have found nothing on how to integrate it in android, or even if it does need an integration and can do away with just opening the received url in a native webview. I know that it is a cloud based service, and works in a little different manner than just plain signing and send/ receive of a document. Any help in the right direction would be greatly appreciated. Thank you.

We have been developing our API integration of Adobe sign using a developer account, this has been done in our development environment and is working fine. I need to know the steps required to move our implementation to production setup which will use the production environment of Adobe sign. Do we need to go through an authorisation process or do we just need to change the developer account to production account to get this resolved? If there is a documentation detailing the required steps then can I please be directed to that documentation. Thanks