Questions

A lot of my photos were rejected because of the quality issues, but I don’t know what is wrong with them.

Hello!My photo was rejected for the following possible reasons:- Non-compliant use of another artist’s name- Undeclared Generative AI Content- Content not compliant with overall guidelines- Non-compliant use of another artist’s nameThis is my photo, and the file's EXIF ​​data matches that of the rest of my portfolio.- Undeclared Generative AI ContentI do not create AI content (my portfolio contains only a few AI images that were merely experiments, and they were uploaded in accordance with Adobe's rules). For this specific file—just like for all others in my portfolio—I possess the RAW file, which confirms it was an actual photograph rather than a generated image.- Content not compliant with overall guidelinesI do not understand which rule I might have violated here, as the photo simply shows an open notebook with a ribbon bookmark. The only thing that comes to mind is that someone might have perceived a hidden meaning in the black ribbon bookmark—a meaning that simply isn't there.To a

Hello, I submitted a vector file, but it was rejected.I received this message.I revised the file and submitted it again. However, it was rejected once more.Could you please tell me what needs to be fixed?I am attaching the file to this post.※I am writing in English as I translate, so I apologize if the sentences sound awkward.----------------------------------Your file has one or more of these issues:Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file."----------------------------------

Good evening,After my account was suspended due to suspicious activity, I was able to regain access to my account because Adobe accepted my appeal.I submitted another support ticket requesting a detailed explanation, as I am certain I did not engage in any fraudulent activity.The support team told me they cannot provide me with any further information.I’m wondering, if I didn’t do anything myself and bear no responsibility, how can I protect myself from any future fraud?I am fully available to assist Adobe, but I don’t understand what happened.Some of you mention purchases made with stolen credit cards.But what can I do?Unless I’m being accused of stealing a credit card and purchasing my own content fraudulently!?Has anything like this ever happened to any of you?I’m really worried.The only thing I did three months ago was change the email address on my PayPal account (the same email as my contributor account). The first payment went through successfully (June 2026), while the second w

Title: Contributor since 2017 (Fotolia era) – account closed for "multiple accounts", though both accounts pre-date the March 25, 2025 policyHello everyone,I'd like to share my case and ask for advice from experienced contributors and Community Experts. I hope it can also serve as a case study for others in the same situation.Background:- Account 1: created September 15, 2017 (Fotolia era) – live-action video only, no AI. I shot, graded and edited everything myself, hired models with signed releases, and produced content for Adobe briefs.- Account 2: created before September 24, 2024 – generative AI video only, labeled as AI.- No duplicate or similar content between the two accounts.At the time, the Account and Submission Guidelines allowed separate accounts for different asset types, including generative AI versus traditional content:https://helpx.adobe.com/my_en/stock/contributor/help/submission-guidelines.htmlWhen the new policy started on March 25, 2025, Adobe stated that contribut

Could you please explain why my Adobe Stock account was deactivated for allegedly submitting AI-generated vectors, even though I created the vectors myself without using any AI tools?

Why does this page always appear when I click on my assets in the portfolio? Is anyone else experiencing the same thing? 

 Both images were rejected and idk why

Hello,I am trying to complete the security setup to access my Adobe Stock Contributor account, but I cannot verify my phone number (+62 - Indonesia).Every time I enter my number, it displays the following message:"Sorry, our phone number sign-up is temporarily unavailable. Try again later." Because of this issue, I am blocked from entering the Contributor portal, and I also cannot enable alternative 2FA options as the system requires a phone number first.Could Adobe staff or moderators please look into this Indonesia SMS issue and help activate or bypass this requirement for my account?Thank you.

Hello everyone,I am checking in regarding current review timelines for vector and illustration submissions on Adobe Stock. My assets have been pending in the moderation queue longer than expected. Asset Type: Vector Graphics / AI Vectors Submission Date: [September 20,2026-September 25,2026] Current Status: Pending Moderation Could other contributors share their recent turnaround times for similar assets? Is the queue currently experiencing higher backlog than usual?Thanks for any insights!

​Hello,​My Adobe Stock contributor account was deactivated 2 months ago. I successfully filled out and submitted the official appeal form, but I never received a Case ID or any automated reply from the system.​Since my account is still deactivated after two months of waiting, I kindly request any Adobe staff member or moderator to help me escalate this issue to the relevant team.​Thank you for your assistance.

Does anyone know when the Free Collection Annual and Perpetual selections are usually finalized, and when the earnings from them appear on the Contributor dashboard?I'm curious about the typical timeline, as I'd like to know when contributors can expect those earnings to be reflected in their account.

Which are the quality issues in the photo 

Subject: Payoneer Permanently Blocked – No Available Payout Method – $1,805.88 Balance Hello Adobe Stock Contributor Support, I am an Adobe Stock contributor and I need assistance regarding my earnings payout. My Payoneer account was permanently blocked after verification and cannot be restored. Unfortunately, PayPal and Skrill are also unavailable to me, which means I currently have no valid payout method available in my Adobe Stock Contributor account. I currently have $1,805.88 available for payout and I am very concerned that I may lose access to my earnings because I am unable to use any of the supported payment providers. Could you please advise if there is any alternative solution available to receive my earnings? For example: • Transfer to another approved payment account• Direct bank transfer (wire transfer)• Manual payout assistance• Updating payout details to another eligible recipient• Any other available solution I would greatly appreciate guidance from an Adobe representa

File ID: 2201592866 it was created using affinity version 3 using gradient diffusion, no AI was used.  

How much take this time for Approved? 

Pakistan phone verification failed

I need help whats wrong with my illustration  

6-year contributor with 10k original vectors. Account blocked after a payout request. AI spam filter error suspected. Please manually audit my history. I can provide raw .AI/.EPS master files to prove 100% ownership. Thanks.

I am from pakistan and a adobe stock contributer , I am troubling with phone verification , my country pakistan is not in the dropdown menu of countries to add phone number . I need help to bypass this issue so i can contribute easily

Hi guys ! I’m new here, I’m trying to understand how Adobe judges some images. This one got rejected for quality issues and honestly I can’t find why… Image is 2268x4032 (around 9mp)PNG file. (I had other PNG accepted, so can’t be this I guess...)I did use some filters on Photoshop (brightness, contrast, curves...)Anyone can help me? Thanks a lot !  

Hello,I have a few quick questions regarding the newly updated Redemption Code Program for contributors:Generative AI Content: Are AI-generated images and videos fully eligible to count toward the upload and download thresholds for the 70% and 40% discount tiers, provided they comply with standard content guidelines? Category Specifics: For the broad categories listed (such as People, Lifestyle, Business, etc.), are there any specific guidelines, sub-categories, or style preferences we should target, or is any content within those main categories acceptable?Thanks for clarifying!

How do I open an account? How do I sell my photos and videos? I want to know the proper guidelines.

Over the last few years the likes of Paypal and Payoneer or forever increasing their exchange rate / transfer fees. As Adobe is keen to help its contributors maybe it’s about time for a revision of the options available. Either by way of adding your own bank account details, Like Alamy does. The fees involved would be far more reasonable.Or, the addition of Wise (formerly TransferWise) who also have fees that are less painful.Making stock imagery can be hard enough and the fact that the current companies that Adobe offer as payment methods take nearly 5% of income, it feels like Adobe could really make a name for themselves by offering something like Wise as an option. Anyway, forever hopeful that this could someday be done as it would make a very meaningful difference. Cheers

Hi everyone,I created an AI-generated base image and did some digital overpainting/retouching on top of it, but it was rejected by Adobe Stock for "Quality Issues."Since I'm not sure which part triggered the rejection, I’ve attached the full artwork here. Please let me know if you need to see a 100% crop of any specific area.I would really appreciate your honest feedback on what the technical flaws might be so I can thoroughly fix it in one go.Thank you so much for your help!