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EdwardsOnlineMedia
EdwardsOnlineMedia
Known Participant
February 4, 2019
質問

'New' file pages freezing with updating keywords, descriptions

  • February 4, 2019
  • 返信数 1.
  • 739 ビュー

So it goes like this ...

Last November and December I was uploading directly from Bridge BUT 'new' page where I rejig the keywords ect. et al. constantly freezes, won't save the data and I have to [usually] log out and log back in at the web page.

What is going on?

So recently I've given up on uploading from Bridge and just either ftp or drag and drop and today I'm sure I've wasted about 20 min with the 'new' page again freezing with multiple file changes, loosing the changes, having to log out and log back in.

I thought I saw a solution to this issue such as cache dump but even after that it's still happening.

All help most gratefully accepted.

このトピックへの返信は締め切られました。

返信数 1

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
February 5, 2019

Hi carlae

It would appear that issue is local to you, or your location, since I am not having an issue with uploading.

If it's not a processor, or motherboard, or memory issue and you have not done a full virus scan as yet, with a full version virus protection, run a full scan on your system for malwares, spywares, hackwares, etc.

Check to make sure your internet service is not intermittent.

I cannot think of anything else that would cause the problem. Abambo​ might have other suggestions.

I hope this was helpful

Best wishes

JG

EdwardsOnlineMedia
EdwardsOnlineMedia作成者
Known Participant
February 5, 2019

Thnak you JG - I have a clean system, no hardware issues ... it's all to do with the webpage.  Uploads have happened ...

Is there some weird thing to not have Bridge open when the browser is working?  There is no direct link except I'd be logged into cloud with my apps and the adobe site.

Internet ok ...  just some weird frustrating Adobe thing on my end!

Still looking for a fix.

Cheers,

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
February 5, 2019

Do I understand correctly that the freeze is while bridge is opened, but everything is ok if you do your upload and tagging with bridge closed?

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