Questions

Either the SORA 2 model or Adobe firefly is total garbage. It only produces AI slop.

i try to edit my images and firefly just says cant load a lot like like i type a black jacket lands on her it keep doing cant load it did not did this weeks and months ago and i cant do my projects when it does this with Gemini 3 Nano banana pro i cant get the edit images i need and parts in animes that i need. i moved to adobe firefly because it can do what i cant so can you please fix it.

Adobe Teams account.I am the only administrator and user.Veo, Sora and Runway work correctly.Kling 3.0 and Kling 3.0 Omni do not work.Error:"You don't have access to this feature. Contact your administrator."I am the administrator.Please provide the exact Admin Console path where access to Kling can be enabled, or confirm that Kling access is not enabled for my organization. 

I often am unable to download images and vidoes generated by Firefly, due to having to clear my cache. This time you all created a beautiful 4 sec video the first time. I was unable to locate it after having to restart. Where can I find it?

I’m having problems creating an video from an image that i manipulted in Firefly. I keep getting the response‘Can’t load - We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.’The image was partly created in firefly and is an image i took in the office i work in. I can’t see any reason why i can’t use the image. I’ve also changed the video prompt and that still didn’t make any difference. I have tried with a different image and it worked but not the image i wish to turn into a video.  

Expand image function is not working

Firefly is copletely blocked...from hours, doesn’t generete any imagine, doesn’t download the generation history. Telephones for assistance don’t work!!! What is happening?? I’ve paid my monthly account...

After upscaling an image, there is no option to download the upscaled version. When I click the Download button, only the original image is downloaded instead of the upscaled image.Steps to Reproduce:Upload an image. Click Upscale. Wait for the upscaling process to complete. Click Download.Expected Result:The downloaded file should be the upscaled image.Actual Result:Only the original image is downloaded, and there is no option to download the upscaled version.Additional Information:The issue occurs after the upscaling process completes successfully.

I generated a video in firefly and then selected edit the video because the output was too dramatic. I asked it to only move the freight less than half of the distance it moved in the original video output. The output of the new video was exactly the same and I was still charged credits for ther video. How can i get my credits back for this 

I tried to generate 5 secs of video using Ray2 engine. It came up with an error and didn't produce any video, but still took my credits!

I have a weird issue with Firefly.  When I go to files, generation history, if I sort with newest on top, I only see the last two days of creations. If I sort oldest on top, I CAN get everything to display after a bit. I cannot, however, delete anything in any view of generations. I get a failure message, "failed to delete the asset". Tried three computers, both Edge and Chrome, Windows 11. I can see more in newest on top at https://www.adobe.com/files/firefly when I go in through Creative Cloud. app reports 51.9GB used storage. can’t delete either single assets or a selection. 8:47

Is there a way to buy additional Generative Credits without starting another monthly plan?  7000 credits goes really fast at 400 per generation (while also factoring in that most of the generations don’t follow the prompts but still fine me the 400 credits anyway).  

I am doing some improvement to scanned vintage wedding photos for a client. Firefly continuously changes the faces so they no longer resemble the actual humans despite specific prompt to not change the faces of the individuals in anyway. It’s wasting my credits!

Generé solamente una vez la imagen y se crearon como 7 de las mismas, eso me quitó créditos en mi cuenta

It doesn’t let you delete the prompts (photos including). Even if you deleted from the files menu.

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.Important details to save time: Credits & Plan: I have an active subscription and sufficient generative credits available on my balance. Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug. Models: The error occurs across all available models, not just a specific one. The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing. 

i have tried to generate video but the tool failed to do , but it consuming all the credits , so i dint get the video i wanted and got my credits consume ,