Questions

I had all of my prompts last night, 06/17/26 But 24 hours later, they are nowhere to be found. thank you

The generative AI for Veo 3.1 is overly restrictive when rendering female images. I used an image created by Gemini's Nano Banana 2 of a completely fully clothed, elegant female and explicitly instructed it to be demure as the breeze animated her hair while she stared ahead in contemplation. You need to relax the restrictions, or bleed subscribers and users to a less embarrassingly restrictive model.

I need to use Generative fill, when I upload an image, nothing happens. The image doesn’t upload...

I’m looking to get these two features enabled

Bonjour,Après avoir pris la période d’essai, ça a fonctionné correctement UNE journée. Depuis deux jours, je n'arrive plus à créer d'image. J'ai toujours le message "Un problème est survenu". C'est pas top pour une période d'essai ! Je suis déçu.

[risolto] ho trovato i render in cloud. non in galleria.

Does Adobe Firefly have audio to go along with video? In particular, the Veo 3.1  has audio with different platforms.

i bought credits just now but doesn't reflect on my creative cloud accound

When I generate an image from the home page and copy the prompt, everything works fine. But after selecting the “more” option to choose the resolution size, the page says nothing is found. When I use the “image-generate image” option, my long prompt only uses about 25% of the text, and the rest of it doesn’t show. I can’t write beyond that point. Only the home page copies the full prompt, but after using the “more” option, the other page doesn’t display it. What’s going on.

There is no indication of how many credits are going to be consumed in generate sound effects. 

Hello Adobe Support,I am experiencing an issue with Partner Models in Adobe Firefly and would appreciate your assistance.For the past two days, all Partner Models have been unavailable on my account, while the native Firefly models continue to work normally. Since a significant part of my workflow depends on these Partner Models, this issue is having a direct impact on my productivity and client project deliveries.I currently have available credits that I am unable to utilize for the features included in my subscription, which has considerably slowed down my work. I initially assumed this might be a temporary service issue and waited for it to be resolved, but the problem persists.Could you please clarify the following:• Is this a known issue affecting Adobe Firefly Partner Models?• Is there an estimated timeline for resolution?• Is my account affected by any restrictions, eligibility requirements, or regional limitations?• Are there any troubleshooting steps I can take on my side?As a

Hi, i've been working on Firefly Boards, and suddenly one of the boards was empty, so i was wondering what did happened, because it had important stuff there i was working on 

Je deviens fou cela fait depuis une semaine que Firefly ne fonctionne plus je n'arrive plus à générer de vidéos ni à générer des images ou modifier des images!!

Whenever I expand the image, the sharpness got decreased. At some point after certain expansion the image quality became so terrible. The previous version before your update didn’t have this issue, and I think it still work much better than the current version.

 It's been a month and a half since I last used Adobe Firefly's Expand Image feature. And now it seems much worse than before. It can only create one image at a time (instead of three), it crashes if you create too many images simultaneously, and MOST IMPORTANTLY, it creates images with significantly lower resolution than before and inferior to the original image. What's going on? If this continues, I'll probably unsubscribe.

While using Topaz to upscale, I encounter errors or no output despite processing. My credits are deducted without receiving any image. I request a refund for the credits used and assistance in resolving this issue.

pasa que yo cancele el viernes la suscripcion gratuita y ayer me estaban cobrando, estoy muy disgustado porque queria pagar en unas semanas despues, no ahoritaa porque no tengo dinero

Hi, i just bought firefly standard plan, at the begtinning it was working ok and the images that iwas generating were pretty good. But now it shows “something went wrong” past 5 tries. Any ideas?

Firefly keep resetting to 0 instead of showing the results, but still consume my generative credits... 

I have plenty of credits. It is not working.. only showing can’t load

Hi support team,I am writing to report a recurring issue with your image generation tool.Tokens are being deducted from my account for every single generation. However, it has already happened several times that the generated image appeared for a brief moment and then immediately disappeared. Because of this, it is impossible for me to download or further edit the image, yet my credits were still taken!I am requesting a solution to this problem and a refund for the lost credits. I want to assure you that my prompts meet all the requirements and I am not generating anything that violates any rules.Thank you for your help, Jakub

Can't generate images or videos, firefly always tells me that "something went wrong". It's been like that for the last 4 hours. Is the service down?

I generate a video with Firefly and drag it to the board. Once on the board, I cannot export it to Premiere or download the video. I wasted SO MANY CREDITS for nothing.I used all my credits making these and now can do NOTHING with them. Get it together Adobe or stop charging people to use features that aren't working

Bonjour,Dans l’espace mon compte (quand je clique sur le bouton bleu en haut à droite de l’écran), il est indiqué : Crédits restants : 156 / 2000Réinitialisation le 5 février 2026La date du prochain paiement est le 26 février, mais comme je lisais que la réinitialisation était le 5 février, j’ai utilisé beaucoup de crédits ces derniers jours.Le 5 février est aujourd’hui et il ne se passe rien... pas de nouveaux crédits !Est-ce qu’il s’agit d’un bug d’affichage ?Pourquoi est-il indiqué “réinitialisation le le 5 février” si ce n’est pas la cas ?Merci par avance pour votre aide !Bien cordialement

 Fix: I’m trying to generate images. The images aren’t being generated, but you’re still charging me credits.