Questions

Sometimes every other picture is not generated and the error message comes up: Something went wrongThe model you're using is currently unavailable. Please try again later. This would be fine, though annoying, if it weren’t for the fact that credits are still taken and not returned when it fails to generate..

  Train your own AI models with Firefly Custom Models (Beta) Join the waitlist for this invite-only beta so you can use your own images, illustrations, or characters to have Firefly generate content that feels uniquely yours.   We'll invite select Adobe Creative Cloud members on a rolling basis. Once you’re in, train your custom model and use it to generate content in Firefly and Firefly Boards with the generative credits included in your plan. Get an exclusive first look at Custom Models (beta) and help shape the feature with your feedback.   Join Waitlist     FAQ:- What are Firefly Custom Models (beta)?  Firefly Custom Models (beta) are fine-tuned Firefly generative AI models that you train with your own assets and use to generate customized content.   Will joining the waitlist guarantee me a spot in the beta?  Joining the waitlist doesn’t guarantee a spot in the beta. We’re inviting participants on a rolling basis, so keep an eye

I would like to report an issue with the Adobe FireFly software. I am trying to use the Generate – Generate Speech feature. Any attempt to generate speech from text results in the message: “You do not have access to this feature. Please contact your administrator to request access." 

Hi, We are a company that develops PrintHouse Management with AI.My client wants to create a site where users could create images that he will print on T-Shirts.I can embed Firefly, but it force user to register that noone wants.Is there a solution for using Firefly without forcing user to register? 

Welcome to the Cross-Product Creative Challenge! Thanks to everyone who participated in the Paleolithic Gallery challenge. Now we're mixing photography and cartoons. The Challenge:Create a movie still in which a cartoon character or several interact with character(s) in a real-world photograph. You don't have to make a video, although you can if you want. We're looking for a still that tells a story, like the example below. The cartoon elements can come from Firefly or Illustrator or Photoshop, your choice. Guidelines: A prompt is not enough. Layer your assets and refine your composition. Treat Firefly as a collaborator, not a shortcut. Use prompts to generate characters. Try out Gemini 2.5 Flash or other partner models. Think like a director. What’s the story here? Who are the characters? What's happening in the scene? It’s a Cross-Product Challenge! Don't do it all in Firefly. Use Photoshop, Illustrator, Substance, Adobe Express—whatever tools will help you build the

Hi,Creative Cloud Pro user here, looking for assurance I'm using Firefly correctly for commercial use.I want Firefly to generate reference images for us, to use to create new illustrations for a client (who will print our designs on t-shirts and packaging).In this instance, Firefly is only being used for references - we are redrawing and adding to the end products (ie creating derivative - and original - work).Is this type of usage within the commercial allowances?And we are not using any Beta models for this purpose, only the Firefly model on the website. Many thanks in advance!    

Hola tengo inconvenientes en el desarollo de los videos, se entregan con errores en la escritura y la imagen. lo mimso te cobran los creditos.

I've creative cloud but I'm not able to get unlimited firefly generations as advertised in your emails, etc.. Asks me to buy more credits. 

When my Annual 20gb Photography Plan runs out in Feb2026 I intend to upgrade to the 1Tb Photography plan using a retail voucher. Will I be entitled to the higher 500 generative credits or will it class as a new account with the lower entitlement?Thanks!

Hi.I was testing with Adobe's AI video generate before I commit to my subscription. However, all of my videos were incorrectly made, including two of them went fully black screen (no images and no sound), and one of them was cut off in the middle (did not follow the full prompt). I would still like to make sure that the videos can be generated without issues like them before I commit since I will be paying for the subscription. And, I would like to get my 3 video credit back to try again since I couldn't use any of them that were made with bug. Please see attached screenshot to show (you can also checked the videos I generated directly via the attachments). Thanks.

I'm trying to generate an image on firefly, but it keeps saying "Can't access. You can contact your admin to request access." I've already signed out and sign in, but the problem still isn't solved.

I have been teaching Adobe software for 17 years.  The software has had many changes over time, and as an educator, I have been able to adapt my curriculumn with these changes. That being said, I have had to spend countless hours to build my lessons, create assets, videos, ect. to deploy on our learning managemnet system to teach these updates. As time has gone on, and the software capabilities have increased, I have found it harder to keep up with the changes and manage my lessons.  Now with AI, I find it almost impossible to stay on top of all the changes. If AI is a tool that we are expected to use and show students how to work with, Adobe needs to lead the educational side of what it looks like in the classroom and how it is taught.  We need resources that we can utilize that work well with how lessons are deployed on learning management systems. We need educators building these lessons for us too ... not marketers or people who dont work with middle or high school s

I am facing some sort of glitch issue with my CC pro subscription. I had free 3 months membership coupon which was avaialble with my Laptop when I bought it but I had to fill the card details in payments section. Later I tried to cancel the subsciption but It could not happen due erros i was getting throughout on home page "Plan information unavailable". Last month I though I should by new subscription and hoped I would  get option to cancel existing one but now I am unable to use Firefly because it shows a blank screen when I click the icon and go to new tab of Firefly and Plan information, Invoice and activated device etc is still missing since i can not see the details. I have tried the "Adobe Virtual assistant" fetures to solve this but was unable to figure out and tried the Phone number "800-833-6687" also they have provided "other method to contact" but it's not avaialble. Yesterday, I randamoly thought and tried to login Adobe CC in my Phone's brows

I'd like to know if anyone can suggest concrete examples of Adobe Firefly's generative intelligence for:Creation and management of technical content to quickly create design variants for industrial components and end productsGenerative design for product optimization to produce technical visual and textual materials such as manuals, data sheets, and illustrationsMarketing and visual communication to generate natively creative product images for advertising campaigns, customer presentations, and packaging design

I’ve been spending a lot of time experimenting with Adobe Firefly recently, and while I’m getting some great results, I’m still trying to understand the best way to consistently improve image quality, realism, and fine details in the outputs. I thought I’d share what I’ve noticed so far and also ask for suggestions from others who have more experience.One thing I’ve observed is that Firefly responds very strongly to specific adjectives. Simple prompts give decent results, but when I add more descriptive details like lighting style, mood, texture, composition, or camera angle, the images become noticeably better. However, there are times when the model still softens small elements like hair, text, reflections, or background structures.I’ve also tried guiding the output by using different styles such as “photo-realistic,” “cinematic lighting,” and “high detail,” but sometimes the results shift too far into an artistic look instead of natural realism. I’m curious whether there’s a reliabl

If I'm paying monthly why am I not getting unlimited generators of images!!!  I'm in the middle of a project and it said I don't have enough tokens!!!  And have to wait until mid December to generate images again! IM PISSED! 

BonjourEst il possible de générer des images HD grand format destiné à l'impression grand format ou des images vectoriel que l'on peut agrandir sans perte de qualité avec firefly ?Merci.

Bonjour, je suis un sculpteur et j'aimerais savoir comment remplacer l'arrière plan de mes photo pour un autre arrière plan fabriqué par moi-même, avec firefly.Merci

Bonjour à tous,Lorsque je modifie des photos sur Firefly, une fois que le travail est propre je veux télécharger ce travail mais la qualité de la photo est dégradée par rapport à mon image du début (perte de netteté).Savez-vous quoi faire ?

Thank you for whoever helps create AI! 

Dear Adobe Community/Support Team,I am writing to seek clarification regarding the usage rights for audio tracks generated using the Adobe Firefly Generate Soundtrack(beta) feature, specifically when utilizing the monthly Free Generative Credits.My question is ?I have generated a long-form track (up to 60 minutes) using this feature. Can I use this lengthy audio track in my YouTube videos (for background/loops), which are monetized?I want to confirm that even long-form content generated with free credits is legally clear for commercial use and will not trigger Content ID claims.

Hi there I am trying to do a transparent background png illustration that I made.  I gave it one very simple instruuction and 2 times it wouldn't move and on the other 3 it just jumps the image in fashes.All unusable and I have lost 1250 credits and nothing to show.  Im afraid to keep trying as it keeps using the credits with no results.Any tips on either fixing the issue or reclaiming the lost credits.Thank you in advance.

I could not generate an image because I wanted to include "Mary Jane" shoes. Everything else was fine, and it would generate pictures with the entire prompt -Mary Jane.I had to type in "Closed toed, low cut shoe with a strap across the instep" to get what I wanted without Firefly thinking I was trying to make some sort of drug related shoe.Adobe is truly insane.  If they really want to dissuade drug related images then force AI to put shoes wherever "Mary Jane" is requested, don't limit the type of shoes I can request because some people might be using slang for pot.  That is like refusing to put flowers in a "pot."

I have a prepaid Photography plan (20GB)  that renews on 12/25/25.If I buy generative credits will they expire on the 25th of each month?I understand that don't roll over. 

Below is a screenshot. I want to create a series of illustrations that will thematiclly be consistant, and have a main character represented in all of them. I created a prompt which generated the first line of images, used one of the images a reference for both style and compostion. I even tried FF 3. I have included the prompt below the image. What do I need to do to get images that look and feel like the reference image and use the same moose character.   Whimsical watercolor and colored pencil illustration for a children’s picture book (grades 1–4) from the “Goose the Moose” series.Goose the Moose — a kind moose with big gentle eyes — Goose running through the forest, sunlight streaming through trees, with birds and mountains in the background, painted in warm golden light.Soft watercolor textures, expressive faces, gentle humor, and a storybook aesthetic.16:9 aspect ratio.Mood: peaceful and playful.The image should feel full of warmth, wonder, and friendship.