Questions

There is no indication of how many credits are going to be consumed in generate sound effects. 

Hello Adobe Support,I am experiencing an issue with Partner Models in Adobe Firefly and would appreciate your assistance.For the past two days, all Partner Models have been unavailable on my account, while the native Firefly models continue to work normally. Since a significant part of my workflow depends on these Partner Models, this issue is having a direct impact on my productivity and client project deliveries.I currently have available credits that I am unable to utilize for the features included in my subscription, which has considerably slowed down my work. I initially assumed this might be a temporary service issue and waited for it to be resolved, but the problem persists.Could you please clarify the following:• Is this a known issue affecting Adobe Firefly Partner Models?• Is there an estimated timeline for resolution?• Is my account affected by any restrictions, eligibility requirements, or regional limitations?• Are there any troubleshooting steps I can take on my side?As a

Hi, i've been working on Firefly Boards, and suddenly one of the boards was empty, so i was wondering what did happened, because it had important stuff there i was working on 

Je deviens fou cela fait depuis une semaine que Firefly ne fonctionne plus je n'arrive plus à générer de vidéos ni à générer des images ou modifier des images!!

Whenever I expand the image, the sharpness got decreased. At some point after certain expansion the image quality became so terrible. The previous version before your update didn’t have this issue, and I think it still work much better than the current version.

 It's been a month and a half since I last used Adobe Firefly's Expand Image feature. And now it seems much worse than before. It can only create one image at a time (instead of three), it crashes if you create too many images simultaneously, and MOST IMPORTANTLY, it creates images with significantly lower resolution than before and inferior to the original image. What's going on? If this continues, I'll probably unsubscribe.

While using Topaz to upscale, I encounter errors or no output despite processing. My credits are deducted without receiving any image. I request a refund for the credits used and assistance in resolving this issue.

pasa que yo cancele el viernes la suscripcion gratuita y ayer me estaban cobrando, estoy muy disgustado porque queria pagar en unas semanas despues, no ahoritaa porque no tengo dinero

Hi, i just bought firefly standard plan, at the begtinning it was working ok and the images that iwas generating were pretty good. But now it shows “something went wrong” past 5 tries. Any ideas?

Firefly keep resetting to 0 instead of showing the results, but still consume my generative credits... 

I have plenty of credits. It is not working.. only showing can’t load

Hi support team,I am writing to report a recurring issue with your image generation tool.Tokens are being deducted from my account for every single generation. However, it has already happened several times that the generated image appeared for a brief moment and then immediately disappeared. Because of this, it is impossible for me to download or further edit the image, yet my credits were still taken!I am requesting a solution to this problem and a refund for the lost credits. I want to assure you that my prompts meet all the requirements and I am not generating anything that violates any rules.Thank you for your help, Jakub

Can't generate images or videos, firefly always tells me that "something went wrong". It's been like that for the last 4 hours. Is the service down?

I generate a video with Firefly and drag it to the board. Once on the board, I cannot export it to Premiere or download the video. I wasted SO MANY CREDITS for nothing.I used all my credits making these and now can do NOTHING with them. Get it together Adobe or stop charging people to use features that aren't working

Bonjour,Dans l’espace mon compte (quand je clique sur le bouton bleu en haut à droite de l’écran), il est indiqué : Crédits restants : 156 / 2000Réinitialisation le 5 février 2026La date du prochain paiement est le 26 février, mais comme je lisais que la réinitialisation était le 5 février, j’ai utilisé beaucoup de crédits ces derniers jours.Le 5 février est aujourd’hui et il ne se passe rien... pas de nouveaux crédits !Est-ce qu’il s’agit d’un bug d’affichage ?Pourquoi est-il indiqué “réinitialisation le le 5 février” si ce n’est pas la cas ?Merci par avance pour votre aide !Bien cordialement

 Fix: I’m trying to generate images. The images aren’t being generated, but you’re still charging me credits.   

volevo tradurre un video per collaborazione MOLTO IMPORTANTE manon la esegue secondo violo delle regole ma non ce nulla di grave si parla geologia e vulcani 

intento generar una imagen, pero se queda pillado generandola, no me da la imagen completa, tampoco me deja descargar nada. Se queda pillado, he probado varios navegadores y ocurre igual en todos

The edit image with AI is not working. After you write your prompt and select generate, it seems to start processing before it shows the image of a sad dog and the message "Something went wrong Please try again later." This happened on all my five attempts.

I tried a made video on the Kling 3.0 but unloading and im still waiting like 1 hour. Even if i refresh the firefly page it’s still loading. I can’t even try a make new video.

I give firefly the prompt and sample images. I think click generate and it displays as generating but it never completes so I can view the video. I am able to click generate again on the prompt but no video is visable. It also does not show in my generation history but it has still used my credits.

Je n’ai plus accès à l’historique de mes créations.Comme la génération bug régulièrement, je ne peux quasiment jamais télécharger les vidéos directement après leur création et je suis obligé de passer par l’historique pour les récupérer.Aujourd’hui, même cela ne fonctionne plus.Honnêtement, vu le prix de l’abonnement que je paie, ce niveau de dysfonctionnement est vraiment problématique.

An error occurs every time I try to place an AI-generated image from Adobe Image 5 onto the canvas.UUID： 47764cbf-99a5-4dcc-bcc3-6020c50089bfUUID： fa21dca3-c7f8-45a2-a894-4a098142bac6

I have access to premium generative AI features through my Creative Cloud plan but still can't access the Standardize Headshots option in the Firefly Creative Production presets.

i am trying to animate an image in firefly video on my chrome browser (which i had no previous problems with and have generated many videos successfully) now for the last three days i get a ‘Something went wrong. Please try again later.’ message. i am unsure if i am using many credits trying over and over without success to generate animations.