Questions

Ya es la 3er vez que tengo el problema que Abobe Firefly corre la barra de izquierda a derecha en la parte de arriba diciendo que se esta ejecutando o realizando la tarea asignada pero en realizada no hace nada, no avanza y no muestra un porcentaje de carga.

Es increible como no funciona adobe firefly, tengo problemas hace mas de un mes estoy llamando, no modifican nada, es ams estoy escribiendo aca porque el boton para informar de un error NO ANDA Y TE REDIRIGE HACIA ACÁ

I requested a light green Fiat 500 convertible to be added to a training image.  Thought it would be fairly simple, but Firefly App taking over 20 minutes and still no image generated.  I have 4000 credits and only looking to use 20 credits

Hello,I’m writing to formally raise an issue with Adobe Firefly.Firefly is repeatedly consuming my credits, then returning a “Something went wrong” error with no image generated. The credits are still deducted despite the process failing. This has happened multiple times now.To be blunt, this feels borderline unacceptable. I’m effectively being charged for outputs that don’t exist, with no warning, rollback, or recovery mechanism in place. From a user perspective, that’s not a minor bug — it’s a billing and trust issue.I’m unhappy with this experience and would like the credits that were consumed during these failed generations to be reimbursed as soon as possible. I’d also appreciate clarity on whether this is a known issue and what’s being done to prevent it from continuing.Please contact me ASAP to resolve this. I rely on Firefly as part of my workflow, and this behaviour makes it difficult to justify continued use.Thanks,Franco██████████ [Moderator note: PII redacted]

Hi,I don’t see ideogram anymore, not in boards and not in firefly generate. On the site is it still mentioned as partnermodel. When is it coming back? 

its costing me 400 credits every time I edit something this is robbery, a monthly subscription and credits sold separately ….your putting a gun in my face and taking all my money for the ai to generate something with the wrong spelling I have wasted 800 credits trying to correct the original rendering of my prompt. AI SPELLED IT MUIIUSIC ...WHEN CLEARLY ITS MUSIC 

i was recently on temu and i took a screenshot of a dress i liked. then later, i was on adobe firefly and i gave it a reference image of a person and a DIFFERENT outfit. i did not upload that dress at all onto any adobe apps. instead of giving me my requested images, you hacked into my computer and used that exact dress that was NOT uploaded ever. i am concerned that you are hacking into my devices, and that is not okay. you must stop this immediately, and this is VERY ILLEGAL so if you dont want me to report you, kindly stop hacking my computer.have a nice day.

o clickar em "Gerar" o recurso não funcionou, e então, ao reiniciar a página, eu estou preso para sempre sem poder gerar imagens. Creio que ao reiniciar, a geração corrompeu, mas não posso usar o recurso até a geração corrompida terminar

Ikke selg dette produktet, jeg ber om at programmet lager en leilighet etter en illustrasjon og den setter inn vinduer, dører og kjøkken som det passer seg, helt ubrukelig er dette

seen this post recently and having similar issuespent thousands of credits can i get this back?thank you

So, I’ve been using the Adobe Firefly image editor directly on the site for about a month now with no issues.  But, for some reason today I can’t upload any images to edit.  I go to the image editor, hit the Upload button, select an image to upload and hit ok, then nothing happens now, the image just never comes into the editor now for some unknown reason.  I have tried both the current versions of Chrome and Firefox and both have the same issue.  Is there some place that the images are getting stored that is like maxed out capacity wise and needs clearing out or something?  There’s no error message displayed anywhere when this happens, so I don’t know what is going on. Please assist and thanks,-Jason

DAHA ÖNCE HAZIRLADIĞIM GÖRSELLERİN PİKSELLERİNİ YÜKSELTMEK İÇİN ATIYORUM, BAZILARINI DÜZELTİYOR PİKSELİ YÜKSEK ŞEKİLDE, BAZILARINDA HATA VERİP DÜZELTME YAPMASDAN KONTÖRLERİMİ BOŞ YERE HARCIYOR SİSTEM

Admittedly, I do generate a lot of images. I generate many different versions of one image so that I can take the best of each and combine them. I’m sure many people do this. Admittedly, I was going rather fast earlier today in regards to this process, and ran into the “slow down speed racer” text a few times. at which point I did. I waited about 5 minutes, then continued and everything was fine.However, about an hour ago as of writing this bug, I have been unable to generate even a single picture. the “speed racer” thing hit me an hour ago and has since not allowed me to generate any images. I’ve cleared my generation history, deleted my cache and cookies, temp files, logged out, closed adobe, closed the browser, and when getting back in the issue continues.I’ve tried other browsers as well, but obviously to no avail. I am on a subscription plan. I can’t remember what it’s called, but I know I get 10k credits a month but have unlimited access to certain models like nano banana 2 (whic

All I want the subjects in this picture to do is dance.  Why won’t it generate?  I even typed the prompt, “The subjects in this picture dance.”This is silly.  Even chatgpt can’t get prompts to work. 

Half of my images are lost everyday. They only save a small fraction, but after 2 days everything gets deleted. All the while everything errors. with 90% of credits remaining.

I am creating a childrens educational animation series. I am indigenous Palawa and am basing it upon culture, endemic species and unique landscapes of Lutruwita. AI assistant in Firefly asures me that my content is within acceptable limitations, however an overly zealous, blanket approach to video generation moderation filters implemented by Adobe is causing the issue solely. This is unfortunate as completely incapacitates creativity and direction.Please address otherwise i will have no option than to use alternative AI platforms. Very dissapointing. Regards Craighttps://firefly.adobe.com/boards/id/urn:aaid:sc:AP:c1038ee6-95f9-4465-a85a-720029157d11https://firefly.adobe.com/boards/id/urn:aaid:sc:AP:8ca34bc7-70ad-48ae-a16b-ccbe69e8e272

I would like either my credits back or a refund. I attempted to enhance my photo in firefly, off description. And wow terrible. To test my description I put the exact same text command into chat gpt. and it created exactly what i commanded, so I know it is not my text description. So I want either my points back or a refund for my recent subscription to adobe firefly $9.00 your system is glitchy, garbage. You should really let be try it, if they dont like what your ai generated give them points back. It would save you the loss of a firefly subscription. This way its just a complete and total rip offKim Jack, long time 10+ years subscriber to adobe photography suite, and acrobat. [PII removed by Mod] 

With so many issues all the time I’m not going to waste my time going into detail, it’s just endless processing, nothing is happening.  

I worked on an Adobe Firefly board for about 1hr. After the first 10 mins I shared the board with 2 team members. For the remaining time, i didnt see their icons show up since they hadn't viewed it yet. After about 1hr of working I got an error that said Firefly needed to reload. I reloaded, and noticed a team member was in the boards. But the boards had reverted back to where they were an hour ago and i lost all of my progress.

I was trying to make 2 or three videos but Firefly keeps adding words, changing the faces and other artifacts and errors, then it’s costing me hundreds more credits to fix the issues.  Can you help me get some credits back?  I’m a student and can’t afford to buy more credits.  Thank you.

that happens every day now! in the middle of a chat this error occurs. and no, nothing helped: no restart, no deleting browser cache , no other browser (firefox, chrome), nothing. this kills my workflow, my nerves and much worse: hours of my lifetime!!!!!!!!!!! and the so called support is no helpat all! i am very very disappointed about adobe!!!!!!!!!!!!!!! and angry. as you can see. (browser: safari, osx: tahoe 26.5) 

Bonjour,Je souhaite signaler un problème important concernant Adobe Firefly.À plusieurs reprises, des crédits de génération ont été déduits de mon compte alors que les images n’ont jamais été générées. Dans certains cas, la génération échoue avec un message d’erreur ou reste bloquée, mais les crédits sont tout de même consommés.Ce comportement est particulièrement problématique car il entraîne une perte de crédits sans que le service demandé ne soit fourni.Je vous remercie de bien vouloir :Vérifier l’origine de ce dysfonctionnement ; Procéder au remboursement des crédits indûment consommés ; M’informer des mesures prévues pour éviter que ce problème ne se reproduise.Je reste à votre disposition pour fournir des captures d’écran ou toute autre information nécessaire à l’analyse de ce bug.Dans l’attente de votre retour.Cordialement,

That’s it please look at my credits and credits’s consumption. It is the first time I try video generation and generated a 4s clip with kling for 125 credits and 2 8sec veo 3.2 each for 400 credits total 925 credits, far from my real credit limit.

Het gebeurt best vaak dat er geen output komt op een prompt omdat er ‘iets mis is gegaan’. En toch worden er keihard credits afgeschreven. Voor niks dus. Dat is vreemd en zou niet moeten lijkt mij.Je betaalt voor iets dat niet geleverd wordt. Zou ik met mijn klanten moeten doen dan ben ik ze zo kwijt...