Questions

 I work as a freelance 3D artist and want to confirm that I'm able to use the free textures from the Substance 3D Community Assets on my client's projects as long as I include the orginial creators name on the project release, correct? For reference, I modeled characters for my client's nft project and have different texture varitions on each of the renders. Although I made many textures myself in substance painter I want to utlize some of the free community textures, but want to confirm for legal reasons how to properly credit the orginal artist.  

I have a fairly large collection of licensed materials through Substance Source/Creative Cloud Substance 3D Assets that I use between my desktop and laptop. I am trying to find out if there is a way to send all of the licensed assets to Substance Painter at the same time, rather than going to each individual material and selecting "send to Substance Painter." Making sure I have access to my full library of materials on both my laptop and desktop is important but going through the library and trying to remember which assets are already installed is tedious and time consuming. Is there a better way to go about this?

My previous albedo account failed to subscribe to the subscription points. I re established the account, but it seems that I forgot to synchronize the old account of the subscription. Is there any way to recover the previous resources?

My subscription is paid for this month (painter, designer etc...) BUT I CAN'T ACCESS substance Source. Cherry on the cake I lost ALL my points !What happens ?????????????

Hello, I will subscribe to substance 3d assets to use in my game. But there is something I need to know, can these assets be used in a commercial game and if I do not continue to subscribe after I have enough assets, will I have a license problem?

Hi, I’m just wondering about usage rights and ownership of assets on Abode Substance Source, more specifically the 3D models. Im slightly confused as I seem to have found 2 conflicting things. Firstly is a newsletter put out stating “ You can do whatever you want with the library’s 3D models! There is no limitation of use for any type of project. Marketing, commercials, movies, video games — you have complete freedom!” Next is the terms, Im just wondering if the restrictions under terms actually allow you to without limit `use models commercially` like the article says, or if its some grey area / miscommunication between teams etc or even if I have misunderstood. I have tried to find an email to ask this more directly. Once I did find one to ask, the reply I got back was "I am sorry but this is not the correct group to answer that question." So without further help from that source im back to searching for another email to ask and in the meantime posting here t

Dear Community, I am a textile, graphic designer from Bangladesh. Now I am trying to learn Adobe Substance 3D but actually I don't know which Adobe Substance 3D app is good for me? And how can I learn it more quickly?  Would you pls HELP!!   

This page https://substance3d.adobe.com/tutorials/courses/the-pbr-guide-part-1 won't show up on Safari 13.1.2. OSX 10.13.6Even this one : https://substance3d.adobe.com/tutorials/Any idea why ? Still using Flash maybe ?Thanks,

Hi,how do I transfer all my Allegorhitmic Substance credits to my Adobe CC account to be able to use the credits to download assets (from Adobe Substance 3d Assets) once the Allegorhitmic Substance-Service will shut down in September?I dont have a running Adobe 3d subscription since I have perpetual Allegorhitmic Substance licenses and dont need additional licenses by subscribing to Adobe 3d tools for a whole new year...Thanks for every hint,best R.

Hello, small issue I found in the asset library: this material"Dirty Cinderblock Wall"https://substance3d.adobe.com/assets/allassets/bac4b2d1fe6a9f00218b9cdecd8f5facf71c5c54?q=cinderblock&u=cinderblockhas an abnormally large file size 280mb, instead of the usual 10kb - 20kb.

I am trying to download from source the "Cataphote Rear Wave Dents".By default, the normal maps are not downloading.I can modify the source in the webplayer. But how can you save your own preset and download your own preset with the normal map?

I subscribed to the 3d plan to transfer over about 700 source asset points. Can I refund the subscription and keep the points? Do I need to wait 14 days and then I can cancel? I've read elsewhere my points will be reset to zero if I do that. I'd just like to keep the points without spending extra money on a subscription for no reason since it won't be used.Thanks

I have had this issue several times already, I never had a Substance Allegorhithmic account, yet when I login online into my adobe account, I am most often than not, not able to access my download points. Just today I saw I had enough remaining, but when I visit the site again suddenly, even though I am logged it, and there can not be any confusion with a Substance account, since I never had one, I am not able to access my points. Sorry for repeating myself. Accidentally I sometimes am able fix it again, by logging in a different way, for example by pressing "launch" in the Creative Cloud desktop app on "Substance 3D Assets". However now it doesn't work that way either. What I fail to understand is why the website is not able the verify what benefits I am eligible to, and which not, even though I am logged in. Can someone explain to me the correct way to login to the Adobe website?

I used to have a lot of substance points, but after I clicked migrate, the adobe account did not increase the previous points. And I can't log in to my substance account. 

Hi! I have a perpetual license for Substance Painter 2019, and was wondering if I could move that license over to my Adobe account, since Substance3D's legacy website is being shut down later this year and I'd like to keep having access to the license key when needed.

HiI read this threadhttps://substance3d.adobe.com/magazine/lost-in-the-parametric-woods/   I subscribe Adoble in order to download this kind of wood material. I need to simulate wood cutting.I found in substance source Oak Wood Varnished     As you can see there no wood end grain (wood ring). How can I fix it? or other material can simulate wood cutting? ThankTravis

Several users try logging into : https://substance3d.adobe.com/assets/ But get an error message that reads: The users have valid Substance 3D collection licenses assigned to their email addresses which they are using to try to log in.The same credentials worked to license their adobe apps. Any help would be appreciated.Thanks  

OK. It's not about whch password i'm using, I can't eneter any password. I have a creative cloud, adobe and substance desiner password.  Doesn't matter what I use (I'm not allowed to enter anything, it's just a spinning blue login arrow forever. I havent typed a thing, it's there spinning when the page opens.). SEE PIC I tried coming in through the internet, through substance designer and theough the CC. Doesn't mater always the same spinning arrow over login.  And it never, ever, ends. Help. LOL  

Hi, im having issues with access to your 3D Assets website it seems to be down and has been for the past few days.

Hi Would somebody be able to explain how i go about downloading substances from the substance library now Adobe has merged?I have an adobe license that is run by my IT team, which i normally just log into adobe with and download whatever software i need. However, when i go to https://substance3d.adobe.com/  it still tells me i need to sign up to download 😞 .   Under my account it says im a 'user' and the IT team is a 'viewer'. Do they need to link an account or something? thanks for your helpNick

I have a subscription license for the Substance suite, but I am unable to acivate the installed software, because the licenses are accessible on creativecloud.adobe.com, and I need to log in with substance3d.com account.I am using Linux, which is shows as a supported platform on Substance3D.com.

So I am a student at SCAD and they have a partnership with adobe to provide us students with adobe products, but I needed to buy some materials for Substance Painter and didn't have any credits to download them. I subscribed to the monthly plan in order to get the credits and the payment went through successfully with a confirmation email and everything, but the plan does not show up in my adobe account and it does not recognize that I bought a subscription when I open the Substance 3D Assets webpage. I'm thinking it's because the student account plan and the subscription are conflicting with each other? I'm not sure how to fix it, at this point I'd just like to refund the subscription but I can't contact Adobe Support because I am "not the organization administrator" on my plan (I'm assuming that SCAD is the admin). Any help would be much appreciated! 

I had a subscription last year from May 2021 - Nov 2021 but had issues with my credit card so the subscription lapsed. I had not used any of my downloads for at least 4 months. I resubscribed this month and started over and I'm wondering if the downloads don't roll over from month to month? As in, if I don't use all my downloads in the same month, will I lose them? If they DO roll over, is there a way I can get the downloads from my previous subscription onto my new subscription? It's the same exact account just with a different credit card,

Hi everyone, I was wondering if anyone had knowledge on Substance 3D assets (points). Is there an option to share assets between adobe team members. If my teammate and I are collabrating on a project and I send them a file which includes a material they dont have liscensed will the file open?

let me get this straight.... to be able to transfer my 749 points, which I have paid for through YEARS of subscription, now it turns out that I have to SUBSCRIBE AGAIN to not lose them? seriously? I am really confused, I don't want to spend 749 points that I have been saving to download things that I need, on anything as long as I don't lose them. Seriously Adobe, was this the best way to keep customers? I've been thinking for a while whether to keep using these tools or move to more user friendly ecosystems... this doesn't help. Do I really have to re-subscribe to keep those points? do I have to keep subscribing to be able to use them in the future? or by subscribing for a month, will I be able to keep the points and use them even if I don't have an active subscription?