Questions

Hi, guys!I have a video animation created in Adobe Animate that is 1440 x 1080.I keep on trying to convert it to H.264 with Adobe Media Encoder, but all I get is a smushed-height video.I have selected the Match Source - High Bitrate option, and I have unchecked the Aspect and changed the HD Anamorphic option to Square Pixels(1.0)... and still nothing works.I tried playing with the Source Scaling options, but nothing works again.Can you help me?

AME recently stopped working for me. It will launch when I queue a project to be exported, however, the project won't show up in AME so I can start the export process. I've searched and tried everything I can find with regards to fixing AME but still not working. I see a lot of posts about AME not working throughout the Internet with a few suggestions to fix but nothing seems to work with any regularity with anyone.When it stopped working, I hadn't made any changes to my computer (iMac OS 10.11.3) or to my Adobe apps (I'm a CC subscriber). There was an update to PP and AME available, which I downloaded/installed but still not working.[Moderator note: moved to best forum]

Hello, I am currently using Mac Catalina and have been using After Effects and rendering with Media Encoder, but after this recent update, Media Encoder is not picking up the render queue from After Effects whenever I export from AE. Is this a common issue? What is the current workaround? Thanks in advance

What happened to the "Open with Rosetta" option with apps?  We're using Pre M1 Chip Motion Array plug ins and in the past we've been able to get them to work by opening the Adobe Apps with Rosetta.  That checkbox no longer shows up in the Get Info box.  I also checked older app versions and those also do not have the Rosetta option.  I saw the October press release about Rosetta falling out of support for version 24.0. We currently use 23.5. Please advise.  Thanks

Hola a todos, buen día!Edité un video en Premiere y al querer mandarlo al Media Encoder para exportarlo me abre el programa pero no me agrega el archivo y si intento agregar alguno otro tampoco me deja. Alguien puede ayudarme?Gracias!

Please can adobe fix this, one of the main reasons I’ve  been putting off updating to the latest versions of adobe apps is the fact that it takes much longer to do basic tasks. On the left is media encoder 2022, on the right is media encoder 2023. Why should I have to drag the windows down just to access my custom presets in 2024. Its awkward. 2022 just works. (see video) Another example. On my laptop media encoder 2024 has bad scaling issues, the network drives just don’t fit the screen, yes I have messed about with windows setting to try and fix this. (see image)

We are a digital signage company that builds “custom TV channels” for our end clientsThese channels play on displays in their locations we remotely manageAs part of this we procure video files (with attached audio tracks, from different sources and put them into these channelsThe audio for these are all over the mapWe need to be able to normalize all the files that will be in a given “channel” at the same time.We have used “DDVideo HD Converter Gain” for the last ~10 years, but the company is now defunctThis program allowed us to “batch” all the different files into a “project”, and it returned all the different files with the “audio normalized” (video is untouched)NOTE:  The “batching” requirement is a must have; upload all files at once and have them returned with the audio normalizedBefore doing a lot of testing, can Media Encoder do this?

Hello   Just updated my OS to Ventura 13.0... and what a surprise that you can't even launch Media Encoder...  I tried uninstall and re-install: same failure.   Thankfully Premiere is still working! But still, a pretty let down! Adobe, please fix this ASAP!   [Subject edited by moderator to clarify issue]

I've got a situation where I have hundreds of assets that get split up into lots of different resolutions for delivery for an interactive thing.  I also need to provide proxies at 1/10 reoslution. Is there a way for me to set AME to scale by percentage rather than pixels? This would allow me to dump files in as a batch rather than creating proxy presets for every resolution type.  For example, 3 my Final Renders are:3840x2502160x2501920x250 My "proxy" renders are 10% the scale:384x25216x25192x25 Normally, I'd use something like FFMPEG to do this, but the delivery codec is NotchLC and is not supported.  Ideally, I drop my final renders into a preset and it will export proxies that are proprotionally scaled at 10% based on their relative resolution(s).  Any ideas? 

I am trying to export a video, (either in Premiere pro 24 or Media encoder 24, cropping the top and bottom of the video to lose the black crop from the top and bottom of frame. There used to be a legacy custom crop facility in Media manager but it has been rempoved. I've trawled the net trying to find the answer...no joy. HELP

Most recent Media Encoder AI will not load. Sometimes it takes 5 or 6 tries before it will load. Each time I receive "The program is not responding". I have uninstalled and reinstalled and still, the problem exists. I have uninstalled ME AI and reverted to the non-AI version and still, "The program is not responding". Watching it load it stops on various commands so I can not pinpoint the specific instruction. When I can get it to run the Dynamic Link function seems to take forever and sometimes the program will freeze.   I have the latest Windows 10 update (12/12/2023). I am running 32GB RAM on a 1TB M.2 drive. Intel Core i9-9900K CPU @ 3.60GHz. Internet connection CAT6 1GB fiber Internet. My graphics card is an MSI RTX 3060 Ventus 3X 12GB OC. This has been happening fairly regularly since Windows 10 update in late November or early December 2023. Is anyone else experiencing this challenge? Premier, Audition, & Photoshop (all AI versions) run without a problem.

I was rendering Animated Gifs without any issues, and then all of a sudden they are rendering twice when using Media Encoder. I was first redering from Premiere and my first version of the gif came out fine. I made some small edits on the timeline and then rendered again. Now for some reason when it renders, the Gif has the video twice. I checked the timeline and the output settings in Media Encoder, but I can't see any settings i may have accidently changed. As a test, I went to After Effects and created a simple 10 second comp with text moving around. When I rendered to an Animated Gif again, I still get the same issue. So this tells me that it is somthing to do with Media Encoder. All of my Adobe Apps are updated to 2023 latests. Are there any settings i am missing that is causing this? The attached files were my work-in-progress renders I made:Ships v01.gif: Is the first WIP test I did and rendered fineShips v02.gif: Is what is happening now (I edited the video a bit

Media Encoder hangs when encoding ProRes LT that has been sent to it from Premiere. I've never had a problem before I got the Studio Ultra. My previous system was a 2017 iMac. It'll encode for a few minutes then stop and the "remaining time" indicator ticks up into the hours. ME doesn't freeze, it just hangs up. Mac StudioM2 Ultra64GB 

Hi guys, I am currently trying to write a script in vscode using the ExtendScript extension. I have successfully connected to AME, confirmed by sending through an alert. Every time I try to run the sample code from this guide: https://ame-scripting.docsforadobe.dev/guide/index.html I am getting an error in my code , see the picture attached. I am posting here hoping someone can push me in the right direction.AME Version 22.1.1 (Build 25)Windows 11 22H2 

Whenever I batch  export sequences from Premiere through Media Encoder, the defeault source range is always "custom". It doesn't matter how many times I manually change it to "entire sequence".  There are no selections on my timeline, nothing is highlighted, I have zero in/out points.  Is there a way to set the default source  range to "entire sequence" or am I going to be stuck doing this manually forever? 

Over 5min in to rendering a 11min clip in 1080 and not even 10% of the way through... EXTREMELY slow renderring. Both AME & in Premiere using the latest versions.... (unable to share files unfortunately)

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Hi guys, i use after effects cc 2021 but recently i accidentally unstalled my media encoder cc 2021. So i tried to look up on my creative cloud the same version and i couldn't find it, now i cant render my videos with media encoder because the (2023,2022) versions don't work How can i solve this? Thanks.

Another problem in this long list of Media Encoder Issues.I have been trying for hours to render a Premiere Pro project which has multiple After FX dynamic links (intro, lower thirds, outtro etc.). I'm on Windows 11, Dell XPS 8940, Intel i9-10900 3.70 GHz, latest version of all apps, NVidia GForce RTX 2060 graphics, fast SSD drives and 32 Gb of RAM.The sequence won't render from AME (or direct from PP for that matter) and stops on the first frame (as far as I can tell) after the openning After FX intro.I tried everything - Playback engine settings in all types, replacing video files, updating drivers, uninstalling and reinstalling the software, clearinbg caches, swapping drives, removing effects, rendering to a different drives, disabling parallel encoding and I even sang a Christmas song to Adobe Premiere in 5 different languages.All to no avail UNTIL...I pre-rendered the After FX intro to a QuickTime file (it has to have an alpha channel at the end) and boom, it worked.So on the hand

All apps are all updated 2020 versions.All apps are installed in the same folder.Premiere Pro CC 2020 will not queue media to AME through File -> Export -> Media -> QueueAfter Effects CC 2020 will not connect with AME when rendering through AMEPP and AE also cannot communicate when I replace media with AE composition.  Possible cause of problem:Deleted creative cloud apps folders from C drive then moved default installation to my other drive. All apps installed fine and are all working except for dynamic link. I have tried the following:Uninstalled all apps again - Did not workUninstalled AME then reinstalled - Did not work Temporary workaround:In AME I did:File -> Add Premiere Pro Sequence/AE Composition and AME successfully added them to the queue. Thoughts? Should I do a clean installation of the entire creative cloud app? How do I do that?    

My System:Windows 11i9 13900K (24 core)128 Gigs of RAM (4000+ hz)EVGA FTW 3090 (24 Gig VRAM)M.2 across the board (working/rendering on separate drives)My Issue:I'm rendering a high-settings video (60 VRB, 2 pass at 4K). Yes, this is a lot, but my machine should handle it. Yet, while rendering on software only, my machine is using only 15 to 20 percent CPU and no GPU. When I switch to GPU acceleration, I'm still using roughly 15 eprcent CPU, but only 10 to 15 percent GPU.What's wrong here, and how do I fix it?Thank you so much. 

I would like to Save/Export my Media Encoder custom workspace to an external file so that in the case of a catastrophic crash, I can restore/import the custom workspace and be back up and running faster.Is this possible?

I have the latest version of Adobe media encoder installed and have had the same problem for over a year now.  I do a lot of computer screen recordings that do not have a video camera feed and or just presentation based.  No matter what CBR settings I I try in Adobe media encoder, the final export always seems to be variable and significantly lower than the chosen data rate. If I use CBR for a video camera recording, the output is still variable according to media info but the data rate is a lot closer to what I choose in Adobe media encoder.  I feel like I Adobe media encoder is still doing some variable bit rate analysis to screen based only recordings for some reason. Any thoughts or suggestions would be greatly appreciated.

When exporting from Premiere (23.4.0) to Encoder (23.5) the exported files don't use each sequence name but keep on using the same name of an old sequence (that was exported in the past). Any idea why this happens (it happens in -at least- a couple of projects), am I missing something?.

I am rendering a GIF out of After Effects, it hangs when it gets to the very end. Weirdly it still plays the file even if I stopped it in the encoder. But I feel like this would somehow corrupt the file. (I'm not super technical I'm more of an artworker, so may be wrong). FYI MP4 worked, it was the Animated GIF that caused an issue. Can anyone suggest a solution please?