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JoeDaniels
JoeDaniels
Participant
November 12, 2021
Question

AE (and other Adobe products) crashing when connecting to an external monitor

  • November 12, 2021
  • 1 reply
  • 232 views

Are you having issues with AE and other Adobe products crashing the NVIDIA driver when using an external monitor?

 

Everyone is baffled over this crash. For weeks I've been working with senior techs at HP, Adobe, and NVIDIA and no one is able to resolve. I am using a brand new laptop (very fast):

HP ZBook Fury 17 G7 Workstation

Device name DESKTOP-NPTK6OQ

Processor Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz  2.71 GHz

Installed RAM 16.0 GB (15.8 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro

Version 21H1

Installed on ‎11/‎9/‎2021

OS build 19043.1348

Experience Windows Feature Experience Pack 120.2212.3920.0

NVIDIA Quadro RTX3000 video card version 472.47

 

I haven't been able to use After Effects, Illustrator, Photoshop, Premiere for several weeks.

 

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
November 27, 2021

Hi JoeDaniels,

 

Sorry for your issue.

By looking at the screenshots, my first suggestion would be to update the GPU driver. If it's updated already then go for a clean installation of the driver. If that doesn't help, changing the Power management mode to Prefer maximum performance in the Nvidia Control panel could help: https://nvidia.custhelp.com/app/answers/detail/a_id/3130/~/setting-power-management-mode-from-adaptive-to-maximum-performance 

Let us know how it goes.

 

Thanks,
Nishu

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