Participant

質問

Adobe Bridge 2022 Continous Crashing Photo Downloader on Mac OS 12.01 (Monterey)

Forum|Forum|4 years ago
December 6, 2021
返信数 11.
3976 ビュー

I am using Adobe Bridge 2022 (version 12.0.0. 234) on my iMac with Mac OS 12.01.

I have tried many times to download pictures from my SD card, but Photo Downloader continues to crash and making up crash reports. Now I can't even repeat opening Photo Downloader anymore to show the fault message I receive.

I use Photo Downloader mainly to rename my downloaded files.

Please help me what I can do to solve this problem.

Adobe charges a hefty amount for an annual subscription for which I may expect a perfect software without such nasty problems.

Regards,

Miel

このトピックへの返信は締め切られました。

Rahul Saraogi

Community Manager

Hi,

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,
Bridge Team

Milowitsch作成者

Participant

Hi Rahul,

It has been some time since I have been here because there was a period Photo Downloader did actually work as it should.

With macOS Ventura 13.2.1 and Adobe Bridge 2023 Version 13.0.2.636 history repeats itself again and Photo Downloader does not recognize memory cards inserted in my iMac. Why can't Adobe engineer expensive software without continous bugs; even the same bugs as before in previous releases? Very annoying and unprofessional!

Regards,

Miel

Milowitsch作成者

Participant

Hi Milowitsch,

We have released Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Bridge Team

Hi!,

Thanks for your reply!

I have installed Adobe Bridge Beta (13.0.3.686) and indeed Photo Downloader now reacts on an inserted SD-Card.

Also downloading and filename change works again.

However....., the name of the sub directory (sub maps) acts strange: a cryptic series of characters is first displayed and after a while the correct date appears under the subdirectory.

Also after editing the meta data template, some changes i.e. copyright information can not be saved and thus are not entered to the downloaded pictures.

So not ideal yet, but I hope it will keep functioning as it should, even after software updates of both Adobe and Apple macOS.

Kind regards,

Miel

gary_sc

Community Expert

The funny thing about this is that I've used PD since it arrived in v. 1 of Bridge. The only problem I've ever had was briefly when I was getting double or triple copies of my images. This was resolved for the short term by always using the Advanced view of PD and completely resolved on the next release.

As one of the "helpers" in this forum, I've seen many many folks who've had this issue. I know they are not alone. I also know that PD could be much more than it is but for basic operations, it does satisfy my needs, and I use it regularly.

I wish I could help, but I've never seen an "ah, here's the answer," and I've never had to resolve issues for my use; it just works.

For those with issues like Milowitch, I wish I could help you, but I am at a loss like everyone else here. So while we wait for "the answer," the best I can suggest is that you move the files from the card to your computer via the Finder or Explorer.

Good luck.

mikea96950696

Known Participant

Same Photo Dowloader problem. PS 2022, OS 12.5.1

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Photo Downloader [73609]
Path: /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier: com.adobe.photodownloader
Version: 3.0
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2022-09-21 13:59:07.9078 -0700
OS Version: macOS 12.5.1 (21G83)
Report Version: 12
Bridge OS Version: 6.6 (19P6066)
Anonymous UUID: 974F9458-1528-70F9-117B-C24AE98683EA

Sleep/Wake UUID: EF36986E-1BDE-4AF4-B63A-9DB708B6F111

Time Awake Since Boot: 190000 seconds
Time Since Wake: 1162 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [73609]

VM Region Info: 0 is not in any region. Bytes before following region: 4421214208
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 107866000-107b1a000 [ 2768K] r-x/r-x SM=COW ...to Downloader

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 QtCore 0x10a440956 QString::multiArg(int, QString const**) const + 86
1 QtWidgets 0x10900faff QLayout::activateRecursiveHelper(QLayoutItem*) + 47
2 QtWidgets 0x10900e9ca QLayout::activate() + 106
3 QtWidgets 0x10900e931 QLayout::widgetEvent(QEvent*) + 81
4 QtWidgets 0x108ff37bf QApplicationPrivate::notify_helper(QObject*, QEvent*) + 239
5 QtWidgets 0x108ff4bfc QApplication::notify(QObject*, QEvent*) + 588
6 QtCore 0x10a56e3b4 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 212
7 QtCore 0x10a56f601 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 817
8 libqcocoa.dylib 0x10845eb19 0x10842b000 + 211737
9 libqcocoa.dylib 0x10845f290 0x10842b000 + 213648
10 CoreFoundation 0x7ff8030651ab __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
11 CoreFoundation 0x7ff803065113 __CFRunLoopDoSource0 + 180
12 CoreFoundation 0x7ff803064e8d __CFRunLoopDoSources0 + 242
13 CoreFoundation 0x7ff8030638a8 __CFRunLoopRun + 892
14 CoreFoundation 0x7ff803062e6c CFRunLoopRunSpecific + 562
15 HIToolbox 0x7ff80bd115e6 RunCurrentEventLoopInMode + 292
16 HIToolbox 0x7ff80bd11213 ReceiveNextEventCommon + 283
17 HIToolbox 0x7ff80bd110e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
18 AppKit 0x7ff805a9cfad _DPSNextEvent + 927
19 AppKit 0x7ff805a9b66a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
20 AppKit 0x7ff805d4e448 -[NSApplication _doModalLoop:peek:] + 301
21 AppKit 0x7ff805ec5b92 __33-[NSApplication runModalSession:]_block_invoke_2 + 69
22 AppKit 0x7ff805ec5b3a __33-[NSApplication runModalSession:]_block_invoke + 78
23 AppKit 0x7ff805d4c7be _NSTryRunModal + 100
24 AppKit 0x7ff805ec5a37 -[NSApplication runModalSession:] + 128
25 libqcocoa.dylib 0x10845e106 0x10842b000 + 209158
26 QtCore 0x10a5699bf QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431
27 QtCore 0x10a56ea22 QCoreApplication::exec() + 130
28 Photo Downloader 0x1078698e9 main + 1896
29 dyld 0x109cfb52e start + 462

Thread 1:: Dispatch queue: ICSerializedOperationQueue
0 libsystem_kernel.dylib 0x7ff802f619b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x7ff802de77ce _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x7ff802de7c9d _dispatch_semaphore_wait_slow + 98
3 ImageCaptureCore 0x7ff90a0e2246 -[ICDevice loadDeviceModuleWithOptions:] + 336
4 ImageCaptureCore 0x7ff90a0e1867 -[ICDevice bringupDeviceConnection] + 51
5 ImageCaptureCore 0x7ff90a0ed08f __59-[ICCameraDevice requestOpenSessionWithOptions:completion:]_block_invoke_2 + 38
6 libdispatch.dylib 0x7ff802de60cc _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x7ff802de7317 _dispatch_client_callout + 8
8 libdispatch.dylib 0x7ff802ded317 _dispatch_lane_serial_drain + 672
9 libdispatch.dylib 0x7ff802deddfd _dispatch_lane_invoke + 366
10 libdispatch.dylib 0x7ff802df7eee _dispatch_workloop_worker_thread + 753
11 libsystem_pthread.dylib 0x7ff802f9afd0 _pthread_wqthread + 326
12 libsystem_pthread.dylib 0x7ff802f99f57 start_wqthread + 15

Thread 2:: Dispatch queue: dyld_image_monitor_queue
0 dyld 0x109d259fa DyldSharedCache::forEachImageTextSegment(void (unsigned long long, unsigned long long, unsigned char const*, char const*, bool&) block_pointer) const + 98
1 dyld 0x109d18ef1 dyld4::APIs::findImageMappedAt(void const*, dyld3::MachOLoaded const**, bool*, char const**, void const**, unsigned long long*, unsigned char*) + 391
2 dyld 0x109d192ed dyld4::APIs::dyld_image_path_containing_address(void const*) + 51
3 AccessibilityBundles 0x7ffb03da1c26 AXBBundleManager_dyld_image_callback + 19
4 dyld 0x109d18b99 invocation function for block in dyld4::APIs::_dyld_register_func_for_add_image(void (*)(mach_header const*, long)) + 175
5 dyld 0x109d006c9 dyld4::RuntimeState::withLoadersReadLock(void () block_pointer) + 41
6 dyld 0x109d18a9a dyld4::APIs::_dyld_register_func_for_add_image(void (*)(mach_header const*, long)) + 116
7 libdispatch.dylib 0x7ff802de60cc _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x7ff802de7317 _dispatch_client_callout + 8
9 libdispatch.dylib 0x7ff802ded317 _dispatch_lane_serial_drain + 672
10 libdispatch.dylib 0x7ff802deddfd _dispatch_lane_invoke + 366
11 libdispatch.dylib 0x7ff802df7eee _dispatch_workloop_worker_thread + 753
12 libsystem_pthread.dylib 0x7ff802f9afd0 _pthread_wqthread + 326
13 libsystem_pthread.dylib 0x7ff802f99f57 start_wqthread + 15

Thread 3:: Dispatch queue: ICSerializedOperationQueue
0 libsystem_kernel.dylib 0x7ff802f619b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x7ff802de77ce _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x7ff802de7c9d _dispatch_semaphore_wait_slow + 98
3 ImageCaptureCore 0x7ff90a0e2246 -[ICDevice loadDeviceModuleWithOptions:] + 336
4 ImageCaptureCore 0x7ff90a0e1867 -[ICDevice bringupDeviceConnection] + 51
5 ImageCaptureCore 0x7ff90a0ed08f __59-[ICCameraDevice requestOpenSessionWithOptions:completion:]_block_invoke_2 + 38
6 libdispatch.dylib 0x7ff802de60cc _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x7ff802de7317 _dispatch_client_callout + 8
8 libdispatch.dylib 0x7ff802ded317 _dispatch_lane_serial_drain + 672
9 libdispatch.dylib 0x7ff802deddfd _dispatch_lane_invoke + 366
10 libdispatch.dylib 0x7ff802df7eee _dispatch_workloop_worker_thread + 753
11 libsystem_pthread.dylib 0x7ff802f9afd0 _pthread_wqthread + 326
12 libsystem_pthread.dylib 0x7ff802f99f57 start_wqthread + 15

Thread 4:
0 libsystem_pthread.dylib 0x7ff802f99f48 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x7ff802f99f48 start_wqthread + 0

Thread 6:: cr_scratch
0 libsystem_kernel.dylib 0x7ff802f643ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff802f9ea6f _pthread_cond_wait + 1249
2 libc++.1.dylib 0x7ff802efcd02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 Camera Raw 0x11e11720b 0x11d24c000 + 15512075
4 Camera Raw 0x11dde2511 0x11d24c000 + 12150033
5 libsystem_pthread.dylib 0x7ff802f9e4e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff802f99f6b thread_start + 15

Thread 7:: BGThread (Intel(R) UHD Graphics 630)
0 libsystem_kernel.dylib 0x7ff802f643ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff802f9ea6f _pthread_cond_wait + 1249
2 libc++.1.dylib 0x7ff802efcd02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 Camera Raw 0x11e1d1063 0x11d24c000 + 16273507
4 Camera Raw 0x11dde2511 0x11d24c000 + 12150033
5 libsystem_pthread.dylib 0x7ff802f9e4e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff802f99f6b thread_start + 15

Thread 8:
0 libsystem_kernel.dylib 0x7ff802f6a512 __sigwait + 10
1 libsystem_pthread.dylib 0x7ff802f9ec25 sigwait + 29
2 Photo Downloader 0x10795f63c PtSignalThread::start() + 36
3 Photo Downloader 0x107963ec0 Pt::ThreadStartInternal(void*) + 24
4 libsystem_pthread.dylib 0x7ff802f9e4e1 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff802f99f6b thread_start + 15

Thread 9:
0 libsystem_kernel.dylib 0x7ff802f642be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff802e78863 nanosleep + 196
2 libsystem_c.dylib 0x7ff802e836e8 sleep + 41
3 icmanager 0x10ff71587 CICManager::EnumSources(IEnumSource**) + 39
4 Photo Downloader 0x107a36626 CMOXManager::EnumSources(unsigned char (&) [16], IEnumSource**) + 78
5 Photo Downloader 0x1078c5ab2 CMOXClient::getConnectedCameraList(std::__1::vector<PtMoxSource, std::__1::allocator<PtMoxSource> >&, QString, bool&) + 306
6 Photo Downloader 0x1078c5837 CMOXClient::getConnectedCameraList(std::__1::vector<PtMoxSource, std::__1::allocator<PtMoxSource> >&, QString) + 111
7 Photo Downloader 0x1078ce73d PtImageThumbnailThread::start() + 8035
8 Photo Downloader 0x107963ec0 Pt::ThreadStartInternal(void*) + 24
9 libsystem_pthread.dylib 0x7ff802f9e4e1 _pthread_start + 125
10 libsystem_pthread.dylib 0x7ff802f99f6b thread_start + 15

Thread 10:
0 libsystem_kernel.dylib 0x7ff802f642be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff802e78863 nanosleep + 196
2 bridgeappmanager 0x110021f38 ScObjects::Thread::wait(unsigned int) + 56
3 bridgeappmanager 0x11001ce5c ScObjects::BridgeTalkThread::run() + 252
4 bridgeappmanager 0x110021bb7 ScObjects::Thread::go(void*) + 151
5 libsystem_pthread.dylib 0x7ff802f9e4e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff802f99f6b thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007ff7b8696ea0 rbx: 0x00006000036f4a70 rcx: 0x0000000000000073 rdx: 0x0000000000000001
rdi: 0x00006000036f4a60 rsi: 0x0000000000000000 rbp: 0x00007ff7b86971d0 rsp: 0x00007ff7b8696dc0
r8: 0x00000000000036e0 r9: 0x0000000000000020 r10: 0x00000000000007fb r11: 0x00006000019dfaa4
r12: 0x0000600000bd4e00 r13: 0x00006000019dfa80 r14: 0x00006000036f4a60 r15: 0x0000000000000000
rip: 0x000000010a440956 rfl: 0x0000000000010206 cr2: 0x0000000000000000

Logical CPU: 4
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 0 instruction stream:
1f 84 00 00 00 00 00 0f-1f 00 55 48 89 e5 41 57 ..........UH..AW
41 56 41 55 41 54 53 48-81 ec e8 03 00 00 48 89 AVAUATSH......H.
8d 18 fc ff ff 89 95 5c-fc ff ff 48 89 bd 20 fc .......\...H.. .
ff ff 48 8b 05 b9 77 45-00 48 8b 00 48 89 45 d0 ..H...wE.H..H.E.
48 8d 85 d0 fc ff ff 48-89 85 c8 fc ff ff 48 c7 H......H......H.
85 c0 fc ff ff 20 00 00-00 48 89 b5 28 fc ff ff ..... ...H..(...
[4c]8b 3e 49 63 5f 04 89-df ff cf 0f 8e 2b 04 00 L.>Ic_.......+.. <==
00 4d 03 7f 10 45 31 c0-49 89 c1 49 89 c2 48 89 .M...E1.I..I..H.
c6 45 31 f6 45 89 f3 45-89 f4 49 63 c4 41 0f b7 .E1.E..E..Ic.A..
04 47 83 f8 25 0f 85 8f-00 00 00 41 8d 44 24 01 .G..%......A.D$.
39 d8 7d 13 48 63 c8 41-0f b7 0c 4f 41 8d 54 24 9.}.Hc.A...OA.T$
02 83 f9 4c 0f 44 c2 39-d8 7d 6f 4c 63 f0 47 0f ...L.D.9.}oLc.G.

Binary Images:
0x10a386000 - 0x10a897fff org.qt-project.QtCore (5.12) <298dfac6-d322-3a3d-b559-ba824ff17f95> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x108fe4000 - 0x10941bfff org.qt-project.QtWidgets (5.12) <1b2f80d9-b0e6-3c78-8b92-812a784d1b3d> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtWidgets.framework/Versions/5/QtWidgets
0x10842b000 - 0x108584fff libqcocoa.dylib (*) <d70c7f2f-f543-3cb1-858d-b09d28ee5614> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
0x7ff802fe5000 - 0x7ff8034e7fff com.apple.CoreFoundation (6.9) <c39123bf-9d62-3577-a11f-0a97cc4d9991> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff80bce3000 - 0x7ff80bfd6fff com.apple.HIToolbox (2.1.1) <95eab511-8fc1-353a-ac8a-26aa19032e2e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff805a5e000 - 0x7ff8068edfff com.apple.AppKit (6.9) <bcb46e9b-acd5-3b26-878f-a3988bc5df7e> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x107866000 - 0x107b19fff com.adobe.photodownloader (*) <a7d5c3ce-9df7-3196-808a-523aea432252> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
0x109cf6000 - 0x109d61fff dyld (*) <f71fb3ca-5fcc-3577-9457-b047888a46d1> /usr/lib/dyld
0x7ff802f60000 - 0x7ff802f97fff libsystem_kernel.dylib (*) <792406fe-2224-3c14-ba9f-f076fd7839d2> /usr/lib/system/libsystem_kernel.dylib
0x7ff802de4000 - 0x7ff802e2afff libdispatch.dylib (*) <5115c8ef-bc57-32db-91c6-71b61a79966e> /usr/lib/system/libdispatch.dylib
0x7ff90a0d0000 - 0x7ff90a131fff com.apple.ImageCaptureCore (1742.6.1) <8f2436dc-0255-3af7-ba7a-ae6127afe85f> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x7ff802f98000 - 0x7ff802fa3fff libsystem_pthread.dylib (*) <f32b6d06-b156-3da0-b086-a31cf011362b> /usr/lib/system/libsystem_pthread.dylib
0x7ffb03d9d000 - 0x7ffb03da8fff com.apple.AccessibilityBundles (1.0) <8ce6c488-aa4b-3f1c-8dc3-0d2b52dfa29a> /System/Library/PrivateFrameworks/AccessibilityBundles.framework/Versions/A/AccessibilityBundles
0x7ff802ef1000 - 0x7ff802f49fff libc++.1.dylib (*) <08aaa9d6-930c-3b45-a5ae-2905f436b834> /usr/lib/libc++.1.dylib
0x11d24c000 - 0x123a17fff com.adobe.CameraRaw (14.5 (1177)) <47813e47-c73a-37e1-b55c-97b66d258161> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x7ff802e68000 - 0x7ff802ef0fff libsystem_c.dylib (*) <e8499aa8-6800-372f-bd48-82846d88c6cb> /usr/lib/system/libsystem_c.dylib
0x10ff66000 - 0x10ff7efff com.adobe.icmanager2 (*) <63a46d24-3b4d-3fa6-9b2e-c967d4faf9ca> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/icmanager.framework/Versions/A/icmanager
0x10ffef000 - 0x110059fff com.apple.carbonframeworktemplate (1.0) <eb358700-7d10-373b-8eb7-0f74592ad311> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=624.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=624.4M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 720K 4
CG image 36K 6
ColorSync 228K 26
CoreAnimation 64K 9
CoreGraphics 12K 2
CoreServices 624K 2
CoreUI image data 920K 14
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 220.4M 102
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 11
Stack 13.1M 11
VM_ALLOCATE 3468K 18
__CTF 756 1
__DATA 34.5M 519
__DATA_CONST 35.0M 321
__DATA_DIRTY 1575K 200
__FONT_DATA 4K 1
__LINKEDIT 654.9M 33
__TEXT 624.7M 524
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 85.6M 23
shared memory 840K 17
=========== ======= =======
TOTAL 2.1G 1862
TOTAL, minus reserved VM space 1.7G 1862

-----------
Full Report
-----------

{"app_name":"Photo Downloader","timestamp":"2022-09-21 13:59:08.00 -0700","app_version":"","slice_uuid":"a7d5c3ce-9df7-3196-808a-523aea432252","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"D6A3ADC5-F421-42CB-9884-046D80D546E9","name":"Photo Downloader"}
{
"uptime" : 190000,
"procLaunch" : "2022-09-21 13:59:06.7719 -0700",
"procRole" : "Foreground",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "Macmini8,1",
"procStartAbsTime" : 199973416459585,
"coalitionID" : 24624,
"osVersion" : {
"train" : "macOS 12.5.1",
"build" : "21G83",
"releaseType" : "User"
},
"captureTime" : "2022-09-21 13:59:07.9078 -0700",
"incident" : "D6A3ADC5-F421-42CB-9884-046D80D546E9",
"bug_type" : "309",
"pid" : 73609,
"procExitAbsTime" : 199974548087104,
"cpuType" : "X86-64",
"procName" : "Photo Downloader",
"procPath" : "\/Applications\/Adobe Bridge 2022\/Adobe Bridge 2022.app\/Contents\/MacOS\/Photo Downloader.app\/Contents\/MacOS\/Photo Downloader",
"bundleInfo" : {"CFBundleVersion":"3.0","CFBundleIdentifier":"com.adobe.photodownloader"},
"storeInfo" : {"deviceIdentifierForVendor":"A2C31202-52AD-533F-91E4-78DE1EEB3FC1","thirdParty":true},
"parentProc" : "launchd",
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"deploymentId" : 240000143
}
],
"experiments" : [
{
"treatmentId" : "5b729754-3882-4560-826f-9c0bc27d77c6",
"experimentId" : "6192fb082171a2330e561df0",
"deploymentId" : 400000034
}
]
}
}

Model: Macmini8,1, BootROM 1731.140.2.0.0 (iBridge: 19.16.16066.0.0,0), 6 processors, 6-Core Intel Core i5, 3 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: HP V22v, 1920 x 1080 (1080p FHD - Full High Definition), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, HMA81GS6CJR8N-VK
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, HMA81GS6CJR8N-VK
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: iPhone, Ethernet, en6
Network Service: iPhone 2, Ethernet, en9
USB Device: USB31Bus
USB Device: One Touch HDD
USB Device: iPhone
USB Device: TG-6
USB Device: USB2.0 Hub
USB Device: USB3.0 Hub
USB Device: T2Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.5
Thunderbolt Bus: Mac mini, Apple Inc., 47.5

mikea96950696

Known Participant

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Photo Downloader [61051]
Path: /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier: com.adobe.photodownloader
Version: 3.0
Code Type: X86-64 (Native)
Parent Process: Adobe Bridge 2022 [9387]
Responsible: Adobe Bridge 2022 [9387]
User ID: 502

Date/Time: 2022-07-20 13:41:28.8870 -0700
OS Version: macOS 12.4 (21F79)
Report Version: 12
Bridge OS Version: 6.5 (19P5071)
Anonymous UUID: 974F9458-1528-70F9-117B-C24AE98683EA

Sleep/Wake UUID: 83E41612-FE46-4752-B25C-D6AA94418204

Time Awake Since Boot: 140000 seconds
Time Since Wake: 874 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000043002100
Exception Codes: 0x0000000000000001, 0x0000000043002100
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [61051]

VM Region Info: 0x43002100 is not in any region. Bytes before following region: 3208339200
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1023b8000-10266c000 [ 2768K] r-x/r-x SM=COW ...to Downloader

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x7ff80cd9c429 objc_msgSend + 41
1 AppKit 0x7ff80fad7d0f NSDisplayCycleFlush + 884
2 QuartzCore 0x7ff8140800b2 CA::Transaction::run_commit_handlers(CATransactionPhase) + 98
3 QuartzCore 0x7ff81407edc0 CA::Transaction::commit() + 376
4 AppKit 0x7ff80fb79421 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285
5 AppKit 0x7ff8102c0408 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
6 CoreFoundation 0x7ff80cfcf540 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
7 CoreFoundation 0x7ff80cfcf3d2 __CFRunLoopDoObservers + 543
8 CoreFoundation 0x7ff80cfce864 __CFRunLoopRun + 840
9 CoreFoundation 0x7ff80cfcde5c CFRunLoopRunSpecific + 562
10 HIToolbox 0x7ff815c755e6 RunCurrentEventLoopInMode + 292
11 HIToolbox 0x7ff815c75213 ReceiveNextEventCommon + 283
12 HIToolbox 0x7ff815c750e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
13 AppKit 0x7ff80fa0d1fd _DPSNextEvent + 927
14 AppKit 0x7ff80fa0b8ba -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
15 AppKit 0x7ff80f9fdf69 -[NSApplication run] + 586
16 libqcocoa.dylib 0x102fb0206 0x102f7d000 + 209414
17 QtCore 0x104d6e9bf QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431
18 QtCore 0x104d73a22 QCoreApplication::exec() + 130
19 Photo Downloader 0x1023bb899 main + 1896
20 dyld 0x10a25751e start + 462

Thread 1:
0 libsystem_pthread.dylib 0x7ff80cf04f48 start_wqthread + 0

Thread 2:
0 libdispatch.dylib 0x7ff80cd62cd0 _dispatch_workloop_worker_thread + 211
1 libsystem_pthread.dylib 0x7ff80cf05fd0 _pthread_wqthread + 326
2 libsystem_pthread.dylib 0x7ff80cf04f57 start_wqthread + 15

Thread 3:
0 libsystem_pthread.dylib 0x7ff80cf04f48 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x7ff80cf04f48 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x7ff80cf04f48 start_wqthread + 0

Thread 6:: cr_scratch
0 libsystem_kernel.dylib 0x7ff80cecf3ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80cf09a6f _pthread_cond_wait + 1249
2 libc++.1.dylib 0x7ff80ce67d02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 Camera Raw 0x119493d0b 0x1185cd000 + 15494411
4 Camera Raw 0x119160001 0x1185cd000 + 12136449
5 libsystem_pthread.dylib 0x7ff80cf094e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80cf04f6b thread_start + 15

Thread 7:: BGThread (Intel(R) UHD Graphics 630)
0 libsystem_kernel.dylib 0x7ff80cecf3ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80cf09a6f _pthread_cond_wait + 1249
2 libc++.1.dylib 0x7ff80ce67d02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 Camera Raw 0x11954d9e3 0x1185cd000 + 16255459
4 Camera Raw 0x119160001 0x1185cd000 + 12136449
5 libsystem_pthread.dylib 0x7ff80cf094e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80cf04f6b thread_start + 15

Thread 8:
0 libsystem_kernel.dylib 0x7ff80ced5512 __sigwait + 10
1 libsystem_pthread.dylib 0x7ff80cf09c25 sigwait + 29
2 Photo Downloader 0x1024b135c PtSignalThread::start() + 36
3 Photo Downloader 0x1024b5be0 Pt::ThreadStartInternal(void*) + 24
4 libsystem_pthread.dylib 0x7ff80cf094e1 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff80cf04f6b thread_start + 15

Thread 9:
0 CoreFoundation 0x7ff80cf538e5 __CFSearchStringROM + 44
1 CoreFoundation 0x7ff80cf53286 __CFStringCreateImmutableFunnel3 + 1808
2 CoreFoundation 0x7ff80cf5fa3d CFStringCreateWithBytes + 27
3 CoreFoundation 0x7ff80cf8a5e2 __CFBinaryPlistCreateObjectFiltered + 2038
4 CoreFoundation 0x7ff80cf8b486 __CFBinaryPlistCreateObjectFiltered + 5786
5 CoreFoundation 0x7ff80cf6c842 __CFTryParseBinaryPlist + 228
6 CoreFoundation 0x7ff80d06e308 _CFPropertyListCreateWithData + 155
7 CoreFoundation 0x7ff80cf6c6ed CFPropertyListCreateWithData + 51
8 DiskArbitration 0x7ff8139d16f4 _DAUnserializeDiskDescription + 28
9 DiskArbitration 0x7ff8139d2210 _DAUnserializeDiskDescriptionWithBytes + 49
10 DiskArbitration 0x7ff8139d1936 DADiskCopyDescription + 104
11 AppKit 0x7ff8102b8693 -[NSWorkspace getFileSystemInfoForPath:isRemovable:isWritable:isUnmountable:description:type:] + 362
12 musbmanager 0x109c9389b CUSBEnumSource::IterateVolumes() + 485
13 musbmanager 0x109c936a4 CUSBEnumSource::Init() + 14
14 musbmanager 0x109c9457b CUSBManager::EnumSources(IEnumSource**) + 53
15 Photo Downloader 0x102588456 CMOXManager::EnumSources(unsigned char (&) [16], IEnumSource**) + 78
16 Photo Downloader 0x102417a62 CMOXClient::getConnectedCameraList(std::__1::vector<PtMoxSource, std::__1::allocator<PtMoxSource> >&, QString, bool&) + 306
17 Photo Downloader 0x1024177e7 CMOXClient::getConnectedCameraList(std::__1::vector<PtMoxSource, std::__1::allocator<PtMoxSource> >&, QString) + 111
18 Photo Downloader 0x1024206ed PtImageThumbnailThread::start() + 8035
19 Photo Downloader 0x1024b5be0 Pt::ThreadStartInternal(void*) + 24
20 libsystem_pthread.dylib 0x7ff80cf094e1 _pthread_start + 125
21 libsystem_pthread.dylib 0x7ff80cf04f6b thread_start + 15

Thread 10:
0 libsystem_kernel.dylib 0x7ff80cecf2be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80cde3863 nanosleep + 196
2 bridgeappmanager 0x10ac21f38 ScObjects::Thread::wait(unsigned int) + 56
3 bridgeappmanager 0x10ac1ce5c ScObjects::BridgeTalkThread::run() + 252
4 bridgeappmanager 0x10ac21bb7 ScObjects::Thread::go(void*) + 151
5 libsystem_pthread.dylib 0x7ff80cf094e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80cf04f6b thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x021dfff84e490000 rbx: 0x00007ff80cd9c400 rcx: 0x00007ff84e490000 rdx: 0x00007ff84e633260
rdi: 0x00006000031995e0 rsi: 0x00007ff827308a92 rbp: 0x00007ff7bdb45410 rsp: 0x00007ff7bdb45268
r8: 0x00007ff84fc10438 r9: 0x0000000000000020 r10: 0x00007ff84e490000 r11: 0x0000000043002100
r12: 0x00007ff82730967a r13: 0x00006000030c2ba0 r14: 0x00007ff82730e5fe r15: 0x0000600003e79bf0
rip: 0x00007ff80cd9c429 rfl: 0x0000000000010206 cr2: 0x0000000043002100

Logical CPU: 5
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 0 instruction stream:
49 8b 43 08 48 83 f8 00-74 03 4c 31 d0 c3 eb 00 I.C.H...t.L1....
31 c0 c3 66 66 66 66 66-66 2e 0f 1f 84 00 00 00 1..ffffff.......
00 00 66 66 66 66 66 66-2e 0f 1f 84 00 00 00 00 ..ffffff........
00 66 0f 1f 44 00 00 48-85 ff 2e 74 72 40 f6 c7 .f..D..H...tr@..
01 2e 75 76 49 ba f8 ff-ff ff ff 7f 00 00 4c 23 ..uvI.........L#
17 49 89 f3 45 23 5a 18-49 c1 e3 04 4d 03 5a 10 .I..E#Z.I...M.Z.
[49]3b 33 75 0a 4d 8b 5b-08 4d 31 d3 41 ff e3 49 I;3u.M.[.M1.A..I <==
83 3b 01 76 13 49 83 c3-10 49 3b 33 75 f1 4d 8b .;.v.I...I;3u.M.
5b 08 4d 31 d3 41 ff e3-72 70 4d 8b 5b 08 eb 0a [.M1.A..rpM.[...
49 83 3b 01 76 13 49 83-c3 10 49 3b 33 75 f1 4d I.;.v.I...I;3u.M
8b 5b 08 4d 31 d3 41 ff-e3 eb 4f 0f 1f 40 00 31 .[.M1.A...O..@.1
c0 31 d2 0f 57 c0 0f 57-c9 c3 41 89 fb 41 83 e3 .1..W..W..A..A..

Binary Images:
0x7ff80cd96000 - 0x7ff80cdcffff libobjc.A.dylib (*) <a02a893a-79ff-39f2-a3f2-796b4d877b68> /usr/lib/libobjc.A.dylib
0x7ff80f9ce000 - 0x7ff81085cfff com.apple.AppKit (6.9) <832ad371-d3b8-3061-b4e2-1c4e0cffce0b> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff81407d000 - 0x7ff81438cfff com.apple.QuartzCore (1.11) <4161fdd2-9f45-3dd0-8e7c-a14396f7619e> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7ff80cf50000 - 0x7ff80d452fff com.apple.CoreFoundation (6.9) <f8e45ef9-9fd2-3331-bb1b-703d5dacdaf1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff815c47000 - 0x7ff815f3afff com.apple.HIToolbox (2.1.1) <04544f53-a387-3ac3-a85d-f8adfc0bc69e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x102f7d000 - 0x1030d6fff libqcocoa.dylib (*) <d70c7f2f-f543-3cb1-858d-b09d28ee5614> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
0x104b8b000 - 0x10509cfff org.qt-project.QtCore (5.12) <298dfac6-d322-3a3d-b559-ba824ff17f95> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x1023b8000 - 0x10266bfff com.adobe.photodownloader (*) <17edae6d-bb41-3f7e-96c4-2472eaab8b18> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
0x10a252000 - 0x10a2bdfff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld
0x7ff80cf03000 - 0x7ff80cf0efff libsystem_pthread.dylib (*) <bc574849-1aae-31e7-b350-916dda999d97> /usr/lib/system/libsystem_pthread.dylib
0x7ff80cd4f000 - 0x7ff80cd95fff libdispatch.dylib (*) <534511b9-b3b0-33a7-b1ea-402595d28bda> /usr/lib/system/libdispatch.dylib
0x7ff80cecb000 - 0x7ff80cf02fff libsystem_kernel.dylib (*) <61711d11-e776-3bc3-b9a2-6f9f37cb8499> /usr/lib/system/libsystem_kernel.dylib
0x7ff80ce5c000 - 0x7ff80ceb4fff libc++.1.dylib (*) <533dbd32-a8fb-3ef5-b911-4d8f543bedb4> /usr/lib/libc++.1.dylib
0x1185cd000 - 0x11f030fff com.adobe.CameraRaw (14.4 (1121)) <b8b7c615-99b5-32e6-b4c7-84633a28edeb> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x7ff8139cf000 - 0x7ff8139d5fff com.apple.DiskArbitration (2.7) <37393430-60be-3ee2-8a8a-1cbcda95dc6d> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x109c91000 - 0x109c97fff musbmanager (1.0) <0f6c4ae3-c8a8-36c1-b191-41b0f1a65183> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/musbmanager.framework/Versions/A/musbmanager
0x7ff80cdd3000 - 0x7ff80ce5bfff libsystem_c.dylib (*) <d9ba0660-744d-3f84-9f80-afb51d450512> /usr/lib/system/libsystem_c.dylib
0x10abef000 - 0x10ac59fff com.apple.carbonframeworktemplate (1.0) <a37e2c10-9133-38a9-857a-e7bd2d2c9e53> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

VM Region Summary:
ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)
Writable regions: Total=615.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=615.7M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 544K 4
ColorSync 224K 25
CoreServices 996K 4
CoreUI image data 76K 1
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 211.6M 88
MALLOC guard page 32K 7
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 11
Stack 13.1M 11
VM_ALLOCATE 3460K 16
__CTF 756 1
__DATA 34.5M 518
__DATA_CONST 35.0M 319
__DATA_DIRTY 1572K 198
__FONT_DATA 4K 1
__LINKEDIT 657.4M 33
__TEXT 627.1M 522
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 85.5M 23
shared memory 776K 16
=========== ======= =======
TOTAL 2.1G 1808
TOTAL, minus reserved VM space 1.7G 1808

-----------
Full Report
-----------

{"app_name":"Photo Downloader","timestamp":"2022-07-20 13:41:29.00 -0700","app_version":"","slice_uuid":"17edae6d-bb41-3f7e-96c4-2472eaab8b18","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"8B7BB1B4-6A05-49F9-843F-EE7C8D15FA72","name":"Photo Downloader"}
{
"uptime" : 140000,
"procLaunch" : "2022-07-20 13:41:27.8062 -0700",
"procRole" : "Background",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "Macmini8,1",
"procStartAbsTime" : 142407973365807,
"coalitionID" : 17082,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F79",
"releaseType" : "User"
},
"captureTime" : "2022-07-20 13:41:28.8870 -0700",
"incident" : "8B7BB1B4-6A05-49F9-843F-EE7C8D15FA72",
"bug_type" : "309",
"pid" : 61051,
"procExitAbsTime" : 142409053115254,
"cpuType" : "X86-64",
"procName" : "Photo Downloader",
"procPath" : "\/Applications\/Adobe Bridge 2022\/Adobe Bridge 2022.app\/Contents\/MacOS\/Photo Downloader.app\/Contents\/MacOS\/Photo Downloader",
"bundleInfo" : {"CFBundleVersion":"3.0","CFBundleIdentifier":"com.adobe.photodownloader"},
"storeInfo" : {"deviceIdentifierForVendor":"A2C31202-52AD-533F-91E4-78DE1EEB3FC1","thirdParty":true},
"parentProc" : "Adobe Bridge 2022",
"parentPid" : 9387,
"coalitionName" : "com.adobe.bridge12",
"crashReporterKey" : "974F9458-1528-70F9-117B-C24AE98683EA",
"responsiblePid" : 9387,
"responsibleProc" : "Adobe Bridge 2022",
"wakeTime" : 874,
"bridgeVersion" : {"build":"19P5071","train":"6.5"},
"sleepWakeUUID" : "83E41612-FE46-4752-B25C-D6AA94418204",
"sip" : "enabled",
"vmRegionInfo" : "0x43002100 is not in any region. Bytes before following region: 3208339200\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 1023b8000-10266c000 [ 2768K] r-x\/r-x SM=COW ...to Downloader",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x0000000043002100","rawCodes":[1,1124081920],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000043002100"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":61051},
"vmregioninfo" : "0x43002100 is not in any region. Bytes before following region: 3208339200\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 1023b8000-10266c000 [ 2768K] r-x\/r-x SM=COW ...to Downloader",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : 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Model: Macmini8,1, BootROM 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0), 6 processors, 6-Core Intel Core i5, 3 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: ASUS VH198, 1440 x 900 (Widescreen eXtended Graphics Array Plus), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, HMA81GS6CJR8N-VK
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, HMA81GS6CJR8N-VK
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: iPhone, Ethernet, en6
Network Service: iPhone 2, Ethernet, en9
USB Device: USB3.0 Hub
USB Device: USB31Bus
USB Device: One Touch HDD
USB Device: USB C Video Adaptor
USB Device: TG-6
USB Device: USB2.0 Hub
USB Device: iPhone
USB Device: T2Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.5
Thunderbolt Bus: Mac mini, Apple Inc., 47.5

Lumigraphics

Legend

One thing I do notice is the USB-C video adaptor. A Thunderbolt adaptor is FAR more likely to be stable.

A kernel memory error is not caused by an application program, period. This is probably some sort of driver issue. Try running with external devices unpluggd- just keyboard and mouse and HDMI display connection. NOTHING else. See if it crashes.

nevwg

Inspiring

iMac. Everything pulled out of the back. Bluetooth mouse and keyboard only. And the answer is Yes: PD window appears briefly - less than a second - then crashes.

mikea96950696

Known Participant

Same problem with OS12.4. So far, it actually does download, then crashes. Also downloader shows me the oldest photos first, which it never did before.

Lumigraphics

Legend

The Photo Downloader is buggy. Don't use it.

nevwg

Inspiring

It may be early days, but I've just upgraded to Bridge 2023 (v13.0.0.562). I note that "Download from device" is no longer an option in the File menu, and that "Get Photos from Camera" does now work. Also, the Advanced dialogue for Photo Downloader is working again and retains settings. (Using Mac OS 12.6)

defaultmb1zzudpf8z1

Participant

I am having the same problem on my brand new Macbook - OS 12.3.1 and Bridge 12.0.2.252. Any fixes?

chrisste580

Participant

I've had this problem for a long time and it seems there should be a resolution out there (Adobe?). I mean, why have the photo downloader if it doesn't work?

gary_sc

Community Expert

I've been using PD since it first came out, and with a short problem with an earlier version that gave me copies of images, I've had no issues with it. Plus, if I used the Advanced Mode, I would have no problems.

I'm currently on Monterey but have had no problems with Big Sur either.

Why does this conflict show up? There are many possibilities; it could be a bad installation, conflicting software, or needed software maintenance on your computer; the list is very long.

Does PD have issues? Yes. Can it work? Yes. Would I like something better with some additional features? Yes. Do I use it now? Yes, every time.

If you're interested, I can relate how I do my maintenance on my Mac. I just got a Mac Studio, but up till this, I had a 5K iMac circa 2015. Please note, I cannot promise this will solve all your issues, but I've not had any.

LeahLadsonPhotography

Participant

I am having issues with Photo Downloader (2022 - Bridge Version 12.0.1.246). It recognises my devices but when I click 'get media' it goes straight to the words 'downloading 3 of __ photos' and doesn't download anything. I tried buying a new CF card reader thinking it would be fixed but nope.

tammydavid

Participant

Exact same problem. Any follow up or solution to this?

julietw88

Participant

This was happening to me as well in December (2021). My computer would freeze, the trackpad would not work (could not even click) and then it would shut down. Occiasionally a pattern would appear on my screen. I took my computer to the apple store, they wiped my computer and re-installed the software to the previous update. I just updaetd to OS 12.2 last week and now it is happening again. It seems to be exclusively connected to when Bridge is open. Right now its happening virtually every 10 minutes. My computer is less than a year old (bought a refurbished MacBook Pro 16-inch, 2019, 8 months ago). So either it seems I am supposed to not use bridge– not do my work, or not update my computer– so restart and re-install and operate on an old software system until.... when??

fdhill

Participant

Bridge keeps crashing for me too. I open it and try to do one thing and it crashes. Very frustrating.

Milowitsch作成者

Participant

Since updating to MacOS 12.1 Bridge seems to be more stable. However, Photo Downloader can still not be activated.

It is good that software engineers do not design air planes!😏

Happy New Year!

Best regards,

Miel

Edhyde1903

Known Participant

I've got the same problem and quite agree that one should expect it to work.

Lumigraphics

Legend

I recommend not using the Photo Downloader, just use Image Capture or the Finder to copy files to your drive.

RomFro

Participating Frequently

Like Miel, I use Photo Downloader because it gives a lot more options when importing photos. I use it to convert them to dng, rename the photos, make a duplicate on a separate drive. You can have presets saved to do all of that, so it is great when it "worked". Unfortunatly, I have the same issues.

What used to take a few minutes with Photo Downloader now takes a lot longer using Image Capture and then Bridge to rename and convert to DNG.

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