Questions

When I open Adobe DC, I am prompted to sign in. I click sign in, (username, password, Adobe Authenticator app) and it tells me says that I am signed in. However, when I open Acrobat DC and click the file I want to use, it asks me to sign in again. And again. And again. And again.... I am using a MacBook Pro with OS X version 10.13.6, and version 2021.001.20155 of Adobe DC installed. The computer is old and cannot be upgraded further. Everything was working fine until about 4 or 5 days ago. I also followed the instructions here: https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html to no avail. Thanks!

I attached a graphic to better comprehension. I created a mute button (set up to be shown in the whole project) and I also tried with the mute button from the skin editor menu. In both cases I get the same result, when I click the button in slide 1, the sounds mute, but when slide 2 begins, the sound is on again. But if I click the mute button in slide 2, the sound is off for the rest of the project.Any idea on how to resolve this? Thanks!

I am creating a Captivate learning module. I have 8 MC questions working correctly with 7 possible answer choices.  Captivate MC Q with 9 answer options (A-I), I cannot find a process to enter the text for 8 and 9.  Appreciate assistance.  

When I am recording an application in Adobe 2019 I get the mouse track but no click Boxes are visible.

 Bonjour j'ai 3 petites questions : Comment exporter une vidéo en MP4 en intégrant les sous-titres ?Est il possible de générer pour une vidéo des sous-titres en différentes langues et donné la possibilité aux lecteurs de choisir la langue?Comment importer des sous-titres ? Merci d'avance pour vos réponses 

Bonjour,J'ai désinstallé et réinstallé Adobe Captivate, j'ai perdu mes paramètres de publication.Lorsque j'exporte un projet en vidéo, j'ai bien une vidéo au format MP4, mais rien dessus lorsque je la lance j'ai le contenu suivant (voir copie écran). Avez-vous déjà eu ce problème ? Merci de votre aide.

Hi, Looking for some advice on making a text entry box mandatory.On first page of project, I have asked the user to add a name and Surname (seperate fields) .... these are to be used as variables later in the project so important I get this info.However, the user can currently press Start and proceed to the next screen, this will cause other issues later on down the line so its imprtant I get something in the first name / surname fieldsis there a way to make this mandatory? if so... how? Cheers.

Hello Captivate Community! I'm running into a consistent error with any animations I create in Photoshop importing them into Captivate. Keeps giving me the "GIF contains errors" with no reasoning as to why. I was looking to see if anyone could provide any help or guidance on why this is happening. I can't seem to find the root of the problem. Animation is about 375x360 in sizePerceptualNo DitherTransparencyMatte = None256 colors332 frames (about 11 secs total)Frames are about .03-.07 seconds in lengthBicubic QualityLoop: Once I've tried changing colors to 128, changing around the quality, and the color reduction algorithm. Nothing seems to work. I loads and plays fine in every other program and on the web. Not sure what is causing it to fail in Captivate. This animation is synced to voiceover and will be layered on top of a slide in Captivate. Goal is to simulate the character talking and presenting to the learner. Attached is the file. Any help would

Hello, On Captivate, when I read the slides one by one, the animations work well, but when I look at the preview or when I publish the project, the animations are jerky. Can you tell me why? Thank you  

When I open a module, the text or images are not showing on the main slides, but they show up in the thumbnails. (see pic).   I have to click on all the placeholders on the slide for them to show up.  I have to redo, every time I close and open the course to work on it.  Thanks for your help!

Hi everybody, can you help me please? Once my learners have done the quiz they can consult the correct answers. But once they have consulted the correct answers, they cannot do the quiz again. I would like them to see the corrections and then be able to try the quiz again. Is this possible ?Thanks for your help.

Hi all, Is there a way I can build a button to reset all the remembered quizzes and progress in a unit/course? I would like to add this button at the end of the course to allow a user to retake it all and clear all variables etc making it completley clean like they were sitting it for the first time. Any help appreciated! Thanks

When I go through my quiz and click the "Review Quiz" button, it takes me back to the beginning of the quiz, but does not show green checkmarks or red x's. Am I missing a setting? I've checked everything 10 times, so I know there must be something I am missing.

The CEO of my company requested adding the ability for learners to speed up, or slow down entire published modules. Is this possible? We publish our learning courses on Moodle if that helps at all. If it involves Javascript coding I have a basic foundation in coding, I just need to be pointed in the right direction first 😉

Hello, There are old modules that I assign, just recently we are wanting to up date the module. I have searched old files/drives, cannot find the original powerpoint. But in the zip file drive, I found it, I was able to launch it in captivate to view. But I can't make changes because there is no file associated with it. Instead of recreating a new powerpoint, is there any way I can copy captivate slides into a powerpoint? Please help 🙂 Thank you

Good morning, I am trying to install Captivate 2019 and am running into an issue.  Everytime I launch the installer the first screen that comes up is an error message that says I need to update my OS and/or browser.  I am running Windows 10 Pro 21H2 with all of the updates installed.  I've tried adding the reg keys recommended on https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html?internal_browser=true#fix-error with no change.  Using the same installer that I've used to install to other machines.  Any help you can provide would be greatly appreciated.

Adobe captivate crashes when I try to launch video demo. I am running captivate in administrative mode I'm using Windows 10 professional. I have tried the recommended fixes. I have replaced captured DLL, that did not fix the issue stop. The following details in Windows Application Event viewer:"Faulting application name: AdobeCaptivate.exe, version: 11.8.0.586, time stamp: 0x61b31be2Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826eException code: 0xc0000409"

My adobe Captivate (Mac) workspace keeps jumping and hiding. I need help to fix this. I have reinstalled the software but this thing keeps happening.

When I click to open Captivate 2019 on Mac OS 10.15.7, I get a "trial has expired" box (even though I've been subscribed for months). Behind it, the app will open for a second, then crash. Chatted with support bot and tried updating/restarting everything, but no change. Need to get some work done this weekend, help!

Hey,I'm wanting to make a choose your own adventure animation (branching scenario).  It can be done via uploading videos to YouTube with links at end for each of the branching scenarios or it can be done via Captivate.  I'm trying to figure out the benefits of self-hosting the end product that is made using Captivate (so long as Wordpress has a Captivate plugin) vs having the videos hosted on YouTube.  Obviously the quality would be better if it is built using Captivate and we could add more interactive features.  But it would also come at a great deal more cost.  Does anyone have any advice on the benefits of each please? Thank you!

I am using Captivate version 7 on Windows 10 and trying to record a video demo. Captivate does not record the area within the red rectangle. My monitor is high resolution and I think this has to do with the monitor resolution. I searched the web and there are instructions to change the DPIAwareness in the AdobeCaptivat.ini file. I do not see that setting. Below is what my AdobeCaptivate.ini file looks like. I hope that someone can tell me how to fix this problem. AdobeCaptivate.ini file looks like this: VistaWin7StartupMessage = 1LowDiskSpaceMessage = 1NeedJQueryUI = 0SystemAudioDriver =Soundflower (2ch)EquationEditorPathWin =\MathMagic for Captivate\MathMagic for Captivate.exeEquationEditorPathMac =/Applications/MathMagic for Captivate.appUserPathForLayoutsAndInteractions = ""[TRUE STRINGS]USE_INTELLIGENCE = 1STRINGS = True;Correct;Right;Yes;T;Y;Wahr;Verdadero;Vrai;Vero;○;참;Verdadeiro

hi, I have been using Adobe Captivate since last year, no issues. Since this week, I'm unable to do anything - when I start a new recording, it works, up to the point when I end the recording.Creating the files (eg on software simulation) starts, but then I keep getting the error 'Adobe Captivate' stopped working.Same when I'm trying to open any of my existing projects I uninstalled the programme and re-installed, but the issue is still there. Please advise, as I urgently need to complete some recordings

What does the Review Area do in the Quiz? I notice it is invisible when previewing the Captivate file.I am using Captivate 8.Thanks

Good morning everyone.I have a project in scorm for my LMS that has several PDF files to download, yesterday I realized that they were not downloading from the mobile because of a Google update, does anyone know a solution to download the files normally?Thanks.

I have been a beta tester for previous Captivate releases and registered again to beta test Project Charm during the September 2021 Learning Conference. Do we know when we will be notified that we can download the beta version and begin testing? Thanks!SJ