Questions

Hello,I am having difficulties with the communication of an Captivate SCORM 1.2 file and the ILIAS LMS system.The quiz settings as follwing:Is there a problem with my settings? Or do I need to search for the failure in the ILIAS backend?Thankyou very much!

i am new here, how do i buy a serial number, my trial expired.    Regards 

Hello all, I wonder if anyone has the similiar experience as mine? I installed the trial version of 2019 trial version (64bit Windows) but I failed to create a blank project. 

Hi,I have the serial number for Captivate 5.5Where can I download the installer?Thank you.

I have developed a small quiz in Captivate 2019, with 4 questions. If the user fails to answer the questions correctly, a retake button will appear, prompting the user to click on it to return to slide 1 (Intro), if however, the user answers the questions correctly, then the retake button will not be shown only the continue button.  Any help would be kindly appreciated.  

HiI have tried several of the drag& drop templates in Captivate 2019. All of them only allow the learner to submit correct answers. If the learner drags a drop source to the wrong target it automatically returns to the origin. Does anyone know how to turn this off and allow people to submit incorrect answers? Thanks for your help 

I have a two-part question. I am working with Adobe Captivate for the first time, so I'm obviously making a lot of rookie errors, and now I'm stuck. I have a project that is 122,229 KB, and when published for LMS, is 63,900 KB. I have made sure that any and all graphics are the smallest size possible, but it still takes a long time to load when accessed through the LMS. My first question is, what is the ideal file size for publishing to LMS? If necessary, I may have to break my presentation up into multiple modules so that they can be accessed easier, but I'm curious if there is an easier way to approach this before splitting it up.My second part to the question: is there a way to tell Captivate to start playing the webinar while it is loading? When I tested it, it took almost 2 minutes to load the file which, in the world of online technology, is an eternity. I'm hoping there is a way to tell it to start playing the video while the remainder of the presentation is loading in the backg

The Drag and Drop interaction has a Pause After function that cannot be turned off. I want my slide to be timed (10s, so the learner has to submit the answers within that time or they get it wrong), so I moved Pause After to 10 sec and assigned the slide to Jump to Slide On Exit. This works for advancing the slide automatically after 10s exactly how I want, however, the drop sources snap back to their original position after being dropped on the target when the timeline is active. If I move the Pause After to earlier in the timeline the sources stay on the target when the timeline is paused, but then the slide will not auto-advance. As well, when the timeline is active, if I drag the correct items and they snap back and I hit submit before the time runs out and the slide auto advances, it recognizes that the items were dropped and counts it as correct even though the items aren't even visually showing on the target. Another problem this causes is that the learner can't drag the sources

am not able to get serial number in adobe captivate 2019

Hello everyone, I am having a problem with posting quiz results to an internal server: when the user enters his name and e-mail address and clicks send in the pop-up after passing a quiz, the pop-up reads "Results sucessfully posted". However, no CaptivateResults folder with xml files is created. I have followed the instructions in the user guide and read several posts in this community to eliminate any errors:The intenalServerReporting.php is located in a folder below the root folder of the web server (IIS)I have made sure that write permissions are activate for the mentioned folder and all folders and files below itI also removed all spaces or any other special characters from the file, company, department and course names. This has solved a problem where all slashes were stripped from URL to the internalServerReporting.php which caused an unknown error when finishing a quiz. However, now the problem described above occurs.I checked in the log file and the POST-method to th

I've got an oversized (almost 4 GB) media heavy project from another developer that needs to load into a Moodle LMS environment. I already broke the project up into smaller elements, but I'm not getting paid to rebuild it the right way, just doing a favor for a partner organization who shares our LMS space.  The problem is that it seems like anything that approaches 500 MB immediately fails in the upload, even though there's no limit on upload sizes. has anyone else run into this issue?

Hi all - I am converting several courses from Flash to HTML5 using the latest version of Captivate 11.5.1.499. These are non-responsive, originally created in Captivate 9. My challenge is the TOC - it locks up the course every time I try to access it in testing, and the only way out is to cancel and start over. It does this in each of the three modules I have looked at so far. I have searched but can't find any commentary on this. Here's a screen shot of the settings; any ideas why this is happening? I appreciate any thoughts you may have on this issue. 

Hello all, this is my first Captivate project. I am working on a new employee required course. When presented in person it took 2 to 3 days to teach participants. I have it broken up into eight modules with units to break it up a bit more.  I looked around the community and saw advice to remove the progress bar, buttons, and just add my own buttons, etc. However, my question is, should we allow participants the ability to skip slides in this eLearning course? What are the pros and cons or is it nothing to be concerned about? I'd love to hear your thoughts and or advice. Thanks!

I am needing advice on how to fix a problem in the State View. In my Normal View I have the button the size I need it to be. In the Roll over and Visited Stqate, the button is the original size, which you can see when you click the button during the training. How do I fix the RollOver and Visited views to stay the same size as the Normal view?  

Hi there,I’m creating an online course with Adobe Captivate that consists of many slides.  I would like to add a progress bar in my playbar which makes winding forward or backward possible, but only within the current slide. By default, it add a progress bar which works for the entire project.  Is there a way to get a progress bar for each slide? Right now the people can jump back and forward via the TOC or by hitting the buttons forward or backward in the play bar, but it is not possible to jump to a specific moment within one slide. Thanks for your help.

I have downloaded captivate trial on my laptop whic is a macOS sierra version 10.12.6. After the install the program fails to launch, and I have no missing updates for the laptop or in creative cloud etc. Turned laptop off and back on did not work. Anybody know if I try to download the setup file again will I be charged again or any advice?

I have a large project with multiple buttons for navigation. These buttons are added individually on each slide. I'm translating this into a new language and have been using the export captions combined with find and replace to do the heavy lifting of translating the bulk of the content. I've just noticed that all my buttons have the text correctly replaced but not on the rollover state. So when previewing the project the rollover changes the button from one language to the old one. In find and replace there is a specific ability to select rollover states in the dropdown but this finds 0 results when searching. 1. Is find and replace broken or am I misunderstanding why the rollover states are listed in the dropdown? 2. Please tell me there is some other easy way to bulk replace state text for smartshapes. Thanks!

For some strange reason, when I add a knowledge check slide in Captivate 19, it put Type your question here (or whatever question is typed) on all subsequent slides. I don't see anything in the timing or the master slide that would indicate why it is doing this. It is also putting the knowledge check slide title on subsequent slides. Please help! Paul

Greetings, community. I have been troubleshooting a Captivate file a vendor built for us, so far to no avail, and I wanted to reach out and ask if anyone out there can help. Some set-up information: This course was created in Captivate 9.It contains two knowledge questions that give the user one attempt.There is no quiz.There is an Exit button on the last slide set to exit the course when the learner clicks it. My company loaded the course into our LMS for testing. We ran into this problem: When a user takes the course all the way through and exits the course, the activity details on the subsequent summary page show the course as completed, meaning the user finished the course by navigating through all the pages. However, upon exiting the system, the course results show it’s still in progress; it appears there is an element missing in Captivate that won’t allow the course to get to that final step of fully closing out. The system still thinks the course is in progre

Hello! I am trying to add background audio to a project, but because we had a custom workaround to auto-advance past the "start" screen (one with play button), the background audio doesn't get loaded. I tested this out without our auto-advance and it works. My question is, does anyone know a command to load the background audio, say on slide 1 rather than the project play button? Any fancy JS? How could I find out what triggers it to load? Ideally, I have Slide 1 where I DO NOT need the bg audio playing, but then need it to play starting on Slide 2.I saw someone else post about this last year, but I did not see a solution. Thanks in advance!

Hello,I am using Adobe Captivate Version 11.5.1. I am working on a  course that includes mathcing slide quizzes, I have noticed that when the course is uploaded to the LMS (HTML Outpout) the drop down menu list is not in alignement with its title. Please see exmaple image below.  Could someone please help me find a resolution to this issue? Thank you, Diane.

Hi,This follows on from a previous question i asked regarding Muting sound on videos (Thanks to those who responded by the way, we have found a way to do this using the play bar which looks good and works well)As a result of the that, the question has now been asked - 'what if i want the sound, but not the subtitles' So - is there a way / function / button that i can use to hide all subtitles that appear? The subtitles are in the form of smart shapes with text, with multiple appearing throughout the video slides to point out buttons and functionalities of the software being demonstrated. All of these shapes have been applied to the 'Edit Video Demo' area of captivate. Ideally - this would appear on the Playbar (with mute button) although appreciate might not be possible. Many thanks - any further info i can provide please let me know 🙂ps - i am relatively new to captivate

When I am in Captivate, I am starting a new project from Power Point which is completed in Spanish. When I move it into Captivate it is adding different characters into the slides. It started with various question marks and then I changed all the font to Arial and now it is adding in boxes in random places behind words. Any help on how to get the slides into Captivate without the added characters! I need to have these projects done by morning.

CP 9 v9.0.2.437HTML5 onlyHello,I am using a Web Object named 'woMain' which has onclick buttons in it to either show or hide other Smart Shapes or Web Objects on the same Captivate slide.The buttons will show/hide a smart shape, but they will not show/hide another web object on the page.My Question:Is it possible to Show/Hide a Web Object using external Javascript?Thank youPeter=======================================A bit more info:I have updated my AdobeCaptiavte.ini to read UseWidget7 = 1This is the code inside my onclick buttons in Web Object called 'woMain'.function myFunctionShow() {window.parent.cp.show("ssFlag");  <- This works for a Smart Shape.window.parent.cp.show("woTable"); <- This does not work for a Web Object.}function myFunctionHide() {window.parent.cp.hide("ssFlag"); <- This works for a Smart Shape.window.parent.cp.hide("woTable"); <- This does not work for a Web Object.}

Hello there,  I am just learning and not sure if I am doing something wrong or experiencing an issue.  When I try to type text in a text caption box where it says 'Type Text Here' it doesn't actually allow me to do so.  If someone could help me understand if its me or the program I would appreciate it so much.  Thank you.