Questions

Hello, I am on PC. I can't seem to get my elgato HD60 sony cam to work in character animator. Every time I select it in the menu it either crashes the program or shows up for a second and then says "disconnected". Any idea on how to fix this? I also have another external web cam that does the same thing. Thanks!

I've been working seemlessly with Character Animator, Illustrator and After Effects. However, I updated my CC apps and now After Effects says the dynamic link is broken. I tried importing a new Character Aniamtor scene into my After Effects and that won't work either. It brings up the scene box (where you select the scene from Character Animator that you'd like to import) but it is empty. It brings up the same empty scene box when I try to replace footage on my character animator link in AE. Thank you! 

Here's the story.I have a finished character project that I would like to put in Adobe Premiere. I do export by adobe media Encoder and then it fails to change the format. I talked to support and they say it's character's file and it just won't work.Adobe support did a png and wav file ok but I don't really like that. It's too many files and I can't change the duration of the length because of all the files.Thanks for any help.

Apologies if this was mentioned before. I'm stuck in rig mode trying to match the mouth to the lip sync behavior. Everything is tagged "Aa," "D," etc. and for some reason, the tags don't go along with the Lip Sync behavior. It's stuck at 0. Not sure what steps to do to make the behavior work as "1." I'm literally stumped. I used the format of the "Chloe" PSD Puppet with a new puppet/build I worked on. If someone knows a solution, I tried finding the answer on YouTube and haven't been able to figure this out. Thank you.

I have installed a trieled version of character Animator and I don't habe mic and also camara. When i open Program it doesn't closed but when i clicking on puppet or trying to make a scane the program becomes to closed without showing any error. Why it is happening to me where my configuration is .Wind 10 64bit,CPU Ryzen 5 1600,16gb Ram,GPU.- RX570 8gb with the letest driver,Please help me i can't do anything until i got response from someone.🥺🥺🥺🥺🥺😢😢😢😢

 freezing a lot Restarted-oopsReinstall product-oops But all other product works just fine error code ☝️☝️☝️

Hi,I'm currently working on a puppet in a low res pixel art style (100px square), When importing into Character Animator the puppet gets realy blury when i zoom on it to see it.My solution to get around this is to make a copy of my photoshop puppet file, change the image size to a higher resolution with "image>image size" and the "nearest neighbor" option to keep the pixel art style.The problem with this workflow is that i can't just switch from Character Animator to photoshop like a classic puppet.Is there any option in Character Animator to choose how the ressampling works when using a low res puppet ? So I won't need to upscale it each time ?Thanks for the anwsers.

Hi, I recorded a lot of takes of my character in one scene. Now I would like to export all of the takes in one scene as single mp4 files. Is there an easy way to do that in one batch? I recorded over 300 takes, so I need an efficient way to do it. MAyn thanks for your tipps!  

Does anybody have any idea how I could simulate a falling tree that has just been chopped down using Adobe character animator and physics Behaviour? I've tried a few things and nothing seems to be working. Thank you so much

Hey guys, Can't work this out..I added a watch to my puppet and saved the file (nothing major at all)...it didnt update in photoshop...puppet now looks like this (below image). I click on the puppets in the list and click "edit original" it opens, the puppet is perfect...I then imported the same file (adds a 2 to the file name) go into rig mode and its loaded with the changes I made..however I have lost all the rigging for the puppet.. 

Please someone help! I got this error message and I don't know what to do! Thanks!

Hi, everyone! I was working on something on CH this morning. I quit the app normally and went for lunch. But when I came back, CH does not open the project anymore. All I got was the error message that I attached below.  I'm using CH 4.0. Could someone tell me what to do? Thank you!

I'm super new to Character Animator. I'm getting the hang of the rig controls, but I'm having an issue adding an animated background (not moving for a walk cycle, but animated). Is it even possible to add an animated background? If so, how would I do that? I want to have animals walking around behind my character. Thanks in advance.

I just upgraded to 4.0 and now get this error when creating a puppet. What could cause it?Thanks.  

Hi, can someone help me 🙂 I am trying to learn skills in making my first character. I started by following Okay Samurays Wilk Character, and made him to raise eyebrows being angry/ worried and did his lids in same style. After I finished it, for some reason, one of my pupils is not showing. Can somebody give me any suggestion to help?Thanks, Ana

I have a character that i want to make him hold a pizza box with both hands. But i can not do it, when i put the magnet on the boxes and another magnet to the guys hand, the pizza box doesn't stay still and it starts rotating, when i put two magnets to the sides of pizza box and put magnets to both hands of my character it doesn't work eighter. (It kinda throws to a far place) what can i do about that?  

When I export the video the audio is fine but for some reason when I try to ply it back in the record mode its full of Static & Choppy. hasn't done this before and I have plenty of RAM32g BTW my  program crashed during this-started blinking , then generated a crash report.

ive trying to get my puppets pupils move but its not working.anyone have idea to solve it? 

Hello all. I'm a beginner in Ch Animator, using Windows 10 pro, I'm following the tutorials, for Triggers, we are to down load the Beginner Trigger lesson, and then double click on scene 1, key #1 lights up a yellow circle (ok), #2 a blue circle (mine lights up both blue and yellow) #3 three circles (ok) #4,#5 hand positions (ok) #| hand flip (nothing), I've tried all the other number keys, and nothing.... Then when I double clicked on Puppet 1 basic triggers, the basic triggers are set as per the tutorial, just 2 and 6 don't work as set up Any ideas? Is this important? I wasted an hour and 20 minutes on support for this, only to be told they aren't trained in workflow, and got the same results as me... this is not the first time what the tutorials show and my results doing the exact same thing don't coincide.... I realize they might be based on older versions, thanks

Will CH work better if I cache the files on an external disk? I have a new iMac 27 inch 2020 with eight core processors, a 2 TB internal SSD drive, 128 ram, and a 16 GB graphics card.I assume that whatever I choose in preferences in after effects will affect character animator since they are the same program, is that correct? Thank you to anybody who could clear this up for me it would be very appreciate it have a nice evening.

I was trying to download the blank character template from this link https://pages.adobe.com/character/en/puppets.html. But everytime I try to download the template it says something went wrong and my download isn't available. Is there any way to fix this issue or somewhere else I can get the puppet? 

Since the update to 4.0 my Surface Book 2 touchscreen is having major issues when I try to us it for the drag function. The application isn't sure if I'm using the mouse or touch screen and then creates really weird/unwanted behavior (1 section of the body part being dragged moves but the rest doesn't).  Is anyone else having this issue? If so, how have you fixed it? I use an external mouse and tried >12 times unplugging it are various times throughout the workflow but none seem to be working. This is a major issue for me due to my use case. I use the touch screen constantly.  Thanks.

Has anyone tried this  successfully? Guidlines and instructions on how to utilize 3d characters in CA?Greatly appreciated!MarkInMN

After rendering in Adobe Character Animator and importing in Final Cut it becomes less bright, can i fix it?I've attached two photos before/after rendering.