Questions

Hi, I made some edits to my layouts and text in the pods yesterday, but when I logged in just now, those changes were lost. Would anyone know how I could restore the changes I made yesterday? Thank you.

I am a new Connect user.  I uploaded some PowerPoints and found that the embedded videos DID work.  Since then, I was informed that the videos must be imported using Adobe Presenter.  Can someone tell me if this will make a difference?  Removing the videos and replacing them will take a lot of time.  Thanks.

I'm not sure if this is due to me using a free trial of Connect, so please let me know if that's the issue. I have existing API code for our external application, which queries the Adobe Connect Web Services xml api for attendance reports after a meeting is over. Our meeting attendees are all guests, except for the host, so the only actual Adobe Connect user in attendance is the host. We send users to the proper meeting URL and append 'guestName=' so they are automatically allowed into the meeting. The problem is that I could have sworn also appending other metadata, like '&email=xxxx@xxxx.com' would propogate into the adobe reports, so that we would have information about the guest other than 'guestName' with which to trace them back as users in our external application. Am I wrong about this? Can we pass any other values besides 'guestName' into the meeting URL that will allow us to tag the guests on the attendance report? Even just an email address

Hi. I use adobe connect conference meeting with my laptop. I am host.My attendees use adobe connect for mobile. There is no problem when I speak to attendees and they can hear me. but when one of the attendees turn his microphone on and speak and then turn it off, he can not hear me. Indeed, he can hear a very very low of my voice.

Hello, Due to coronavirus, I have to use Adobe Connect to follow classes, but the application does not seem to be working. Each time I try to log in, the application starts loading and then it just stops loading halfway. I am using windows 10 and I have tried launching the application from different browsers (Google chrome, Edge, Internet explorer). I also tried to login with browser but it doesn't work either, and anyways I need to use features that are only available in the application.I hope someone knows the solution to this because I am becoming quite desperate 😞 

Hi all-I recently ran a webinar that had 2900 registrants, but only 200 could get in. Most of the rest that tried were getting a "503 server not available" message. Any idea how to fix this? Is this on Adobe's end?

Is there a way to construct a layout with two presenter video/webcams side by side?Thanks...

I see the below message when trying to access the meeting room.My colleagues have the same issue: The Meeting Room could not connect to the Adobe Connect Server. Please re-launch the Meeting Room, or refresh your browser to restore the connection.

can the host read the private message between 2 attendees in adobe connect ? and another thing, can the host see which attendees used the private message ability or which attendees had private chat between them in adobe connect ??

Sometimes when opening Adobe Connect via the app, the layout presets are not loaded. This issues occures randomly and sometimes is resolved by itself. Other times the only fix is to create a new meeting. greeting Barbara

Hey, when i fill out the form and click on "sign up", the page does not react anymore and the blue sign up button turns grey, so i can´t click on it anymore. I don't receive an e-mail for confirmation and I fill out the form correctly. I tried it with different browsers, but it´s the same.

Hi, since last week we cannot broadcast in 720p 20fps anymore. We got three connect accounts, the highest setting is always 240p 10 fps. When will this be fixed? Our customer demands a better quality way better than 240p. Is there anything we can do?

Hi all,I can no longer use the add-in, as the loading screen just hangs there forever. I've googled the problem, and tried every solution I've found, but nothing works. I've tried through Chrome and Edge although it shouldnt matter which browser, as the problem is with the add-in. I'm on Windows 10 and i've tried the following:- Deleting and reinstalling Add-in- Rebooting- Deleting cache and cookies in both browsers- Manually removing the left over files after deleting the Add-in- Updating Windows and browsers- Adding Adobe Connect to my firewall- Doing the different fiddly bits in the Flash Player settings- Allowing browsers to run FlashI've got another PC on the network with similar specs, and on the other PC everything works.Any suggestions as what to do now?

Dear all,in a 90 minute recording of a webinar with two presenters discussing, the webcam and audio track of one presenter is faster than the one of the other. So after some time, they become more and more detached, which makes it impossible to understand the conversation.I experienced this before and therefore did an audio capturing with another software parallel to the meeting, so I at least have a decent sound file, but it is of course not matching the video. Is this a known problem? Do you have any solutions for this?Kind regards

Dear Sir / Madam, Baskent University, Ankara / Turkey in the /(www.baskent.edu.t) is one of the most important private universities operate. The Directorate of Distance Education (BUZEM) uses the Adobe Connet product. Our center, which was founded about 10 years ago, used its preference for Adobe product. Unfortunately, due to the Covid-19 epidemic that we are in, distance education has been started in universities in our country as well as all over the world. In this process, we wanted to increase the number of licensed virtual classrooms we have from 10 to 15. We wanted to add 5 classes. But the powers in Turkey distrübitör and Adobe did not help us Companies and / or their serving solution. almost no fee was provided for the service. This situation obviously does not suit the world brand company like Adobe. We are extremely sorry. We would like to receive your support in evaluating our request and providing solutions. We wish you success in your work, and offer our respect. We

Anyone experienced a problem when logging in to Adobe connect with the application that sometimes certain passwords woudl not work?

We cannot get video to work on the kids chromebook for their Adobe connect classes. Webcam works with every other application but not Connect. When they join everything says it is on and the camera image is green to say it is activated but there is no picture coming up. just black. Does anyone know if this is a compatability issue with Chrome? The app is not available on the Chromebook that I can see so have to run through browser. Suggestions?

How do I get hold of a pdf version of the user guide for Adobe Connect - find the online version difficult to use ...

whenever I use Bluetooth headphones with adobe connect, the presenter's audio either speeds up so fast that I can't make out any words, or slows down so much that the presenter is unintelligible. Can somebody help me? 

We have connected our Adobe Connect room to a phone conference via Universal Voice. So the speakers in the room and the speakers in the phone conference can be heard in the phone conference as well as in the Connect room. This works well.But when an uploaded mp4 video is played in the Connect room the sound is not broadcasted to the phone conference.  Can this be changed?

Does anyone else have so many problems this morning? 12 Meetings have crasher and no one can connect to them any more. I had to create new Meetings, because that was the only way to connect.And a bonus problem: when you create a new Meeting, even though I have done everything right, there are no layouts in the Room except the Notes pod which has some error info. I don't know what is going on, but the service just keeps getting worse and worse. Seriously thinking about switching to a more reliable platform. 

Hi, How to get realtime report of active meetings and concurrent users on server?

I am using Connect Now meetings api, but I have a requirement to load meetings only in web page. Right now Screen share and WebCam option is not available in browser. So, is this feature available in browser in future releases?  and when this feature will be available ? 

Having trouble recording a webinar.  8 min recording took forever to process. Says it's 458 kb but has the messgae" There was ab error processing your recording. please conact your Adobe Connect administrator for assitance."http://fhlbpgh.adobeconnect.com/pifdt0fv3437/

I have mp4 recordings that have been uploaded into Adobe connect.  My clients can only view these recording if they use edge or internet explorer internet browsers.  I have found an article (See below) on a workaround but there are no steps.  Can anyone help me out?  I need to be able to have my client's view these recording using chrome since chrome is the recommended browser for my companys product.   https://elearning.adobe.com/2020/01/playing-mp4-video-in-html5-from-the-adobe-connect-content-library/        Blogs Captivate Prime LMS Adobe ConnectFollowJanuary 9, 2020Playing MP4 Video in HTML5 from the Adobe Connect Content Library As Adobe Connect continues adopting and integrating HTML5 more and more with every upgrade and update, the following workaround will help when a browser does not cooperate with MP4 playback from the Adobe Connect Content Library.If an MP4 does not immediately playback in