Questions

hello i cant log in with the new update to substance i logged in useing my gamil and it says i cant log in at this time try another browser is there anyway to fix this if not ill just down grade my app  

Not a single tutorial or post was able to help me fixing this issue, no matter how I model the mesh, or what process I make, the faces of it will be each different from the other... I've seen a guy on YouTube saying that when this happens you should unwrap manually the model. But not a single Adobe tutorial, or any other content creator (with way complex models) did this in their tuotorials. I can't believe that a 25 triangles mesh is that difficult to texture.Here's the process I make:- Model the mesh- UV Unwrap (or Smart UV Project)- Add material- Export as FBX- Import to Substance Painter (DirectX, Automatic UV Unwrapping on (already tried off), 1024 resolution)- Bake Mesh Maps- Apply Material 

Hi, I am using th enewest version of 3D Substance Painter and When I used the Bake Mesh Maps function this morning, under the Texture Set Settings, the window opened just fine and I was able to deelect the maps that I didn't want baked.However, I think I accidently closed those options, before exiting back to the main Painter work area.Now, when trying to use the Bake Mesh map function, that window, with the channels that you can select and deslect, as well as the ability to import a high poly version of your model, are gone.How do I get that window back please?

Hi, We wrote a cutom shader and it is now working. By clicking on a button is possible to load the textures used by the shader.I would like to assign the textures automatically from a python script, however I can't seem to find a way to assign these textures. Are there any tips on how to do through python script what the "Select texture" button is doing?Thanks, Mauro

Can anyone help with an issue I'm having with exporting an RGBA Mask? I have a user channel for the Red channel, Green channel, Blue channel, and Alpha channel, but the Alpha channel is masking the other channels in the export even though each channel is set to export to their own corresponding channel. I used the following YouTube tutorial to set it up: https://youtu.be/YIFbtmnKVgc?si=MfmD9L63MF9npvq3. The video only shows using the R, G, and B channel but in the description it said to copy the setup like the other channels to add the A (Alpha) channel. I'm assuming the Alpha channel may need to be handled differently. Any help explaining what I'm doing wrong would be awesome. Here is a Google Drive link (SP_RGBA_Mask) to the project file and smart material if needed to better diagnose the issue. 

Hello, I'm applying some of steel smart materials and got this kind of pixels or mosaic effect on the texture.But rest of the materials look correct. How to reduce this mosaic effect and why it happens? ?

Hey there!I'm using the default Substance Painter material, and I was wondering if there's a way to change the text to something other than the default text. I couldn't find an option to do that. Can you help me out with this?Thanks!

What color space do you use when using projection to paint height maps? I'm working with cloth maps to project detail onto the clothing, and everytime I add a new image to the projection tool it defaults to "auto - data signed normalized". I think I do not want that setting, it clips the height values pretty bad. I want to use Raw, I believe.  Do I need to manually change this setting each time, or is there a preference I can set?

Hello, I have a problem when trying to close a project in a script, related to the fact that the project seems to be locked (there is indeed a .painter_lock file): [Python] File "C:\Users/Fabien/OneDrive/Documents/Adobe/Adobe Substance 3D Painter/python\plugins\sbs_automation.py", line 468, in __call__substance_painter.project.close() [Python] File "C:\Program Files/Adobe/Adobe Substance 3D Painter/resources/python/modules\substance_painter\project.py", line 382, in close_substance_painter.project.do_action(_substance_painter.project.Action.Lock) [Python] _substance_painter.exception.ProjectError: Cannot do 'Lock' action from current 'Project locked' state I cannot find a workaround to this problem, because even if a watch the exception, it seems that there is no event or operation related to locked status of the project.Has anybody a solution to this problem ? Thank you for your help 

After trying all the paddings, I couldn't export the base color.What should I do? 

I have the two .fbx."A_low.fbx" and "A_high.fbx"and the two fbx have same name meshes. (But it has difference of high and low poly)I would like to bake the "A_high.fbx" to "A_low.fbx".Is there way to recognize the high and low by filename suffix?or, must I need to change the mesh names ? (I know substance painter can recognize by mesh name suffix.)

As the subject states, I am trying to figure out if there is a way to create a custom hotkey that toggles visibility on a spacific layer. Anyone know if its possible?

In the viewport my model looks as it should, when i go to the render view and try to render out an image the quality drops drastically, does anubody have a fix on how to solve this issue.In the past I have been able to render with no issues whatsoever. However I seemed to have changed some settings to cause this drop in quality. Any help would be very appreciated!

Hi,I went through the process with Identit -e to get approved for substance painter.They accpeted me and sent me a redeam code. I redeamed the code. I cant download the programe, its nowhere to be found. In my creative cloud app, painter cant be downloaded, it still says ask a request.And ofcourse you cant email anyone to adobe for help. Im stuck

Hello, I want to use "Adobe substance painter" for students. I have the verification code for it but the code is missing or wrong. How can I correct this?

Hey guys! Does anyone know how to change the near clipping setting of the default camera? Thank you so much!

I had some problems with baking over the last week. If I wanna bake a highpoly mesh to my lowpoly i get the issue in the picture below. I tried different export settings, checked the normals, the suffix and the Uv`s and tried out lowpoly models with higher polycount and it changed nothing.Can somebody explain that to me.  

I'm new to this app, I kinda have a common ground knwoledge of the software but I've been struggling with how to achieve this kind of material, there's almost zero resources out there, hope one of you experts can help! See examples below:  Thanks!!

Hello Substance Community,I looking for some information on how to make my normal map affect my low geo into making look more smoothly like how it looks like on Zbrush. I have uploaded a jpeg with image showing the before and after how and how the normal map does pretty much nothing it basically looks the same with or without it. Only difference is that its picking up some of the zbrush damage I created but its doing nothing to affect the smoothness and thats what I really want. Has far has a i know thats the whole purpose of a normal map. The normal map is exported from "Zbrush Multimap exporter" and its a 8k Udim just to experiement. I hope to hear from your soon guys and have goodnight/ day. 

Substance is completely unusable. every action crashes the program 

Hi, I am creating material from Image using substance painter and exporting the textures. Once I import them into Blender I have issues with the Displacement map. The results look pixilated. I have also tried exporting both in PNG and EXR format and same issue. Attaching some screenshots...Please let me know how that can be fixed.Thanks!Edgar

Hello,I'm new to painter and I'd like to use it to prepare plywood objects for visualisation in stager. Input is 3D model from fusion360, so .obj .stl. or other possible exchange formats.I've tried to find suitable material for it, but couldn't find anything and I'm also not sure how to do it in the way that edges of plywood are shown correctly.REsult should look similar to attached fileI'll appreciate any help or advice Best regardsJosef

Hello, quick question:In the older versions of Substance painter I was able to export my 3d model as obj from substance, now I can't see the option anymore... Is this feature still available or not? thanks

Hello Guys, I have Acer Nitro 5 laptop.Config:CPU i7 11800HGPU GeForce RTX 3050Ti 4GBRAM 32 GB . My query is, I have installed my perpetual Indie licence of Substance Painter 2019,but I can't open it. On other hand I have installed new Adobe Substance 3D Painter trial version and its open and work properly. So what are the issue with my installed perpetual Indie license of Substance Painter 2019?Please let me know. Thanks and Regards,Bhushan.

Hi everyone,Nooby question here, i should have asked a long time ago: i recently realized that with most of the assets i work on, if not all of them, i use to set some custom display settings before starting to work: simple stuff like activating tone mapping and custom color profile. I got used to do it, it doesn't take that many seconds, still it's kinda tedious to have to do that every single time. Is there any way to set custom display settings that don't reset everytime i open Substance Painter?Thanks to anyone that might reply back 🙂